Robichau's has resized several pieces of jewelry for me seamlessly, service is always prompt and professional

I dropped three pieces of jewelry for appraisal and was told they would be ready the following Wednesday. Stopped in Wednesday when driving home for lunch and checked and was told they would be ready by close of business. Went in near closing time and was told the appraisals were not done but promised they would be ready the next day. The next day I received a text around 4 pm saying the appraisals were done and ready to be picked up. Arrived and was told they were done but not there and they had no way to get them but would have them tomorrow. No apology just this was our system sending you a text. Customer service is not that hard - do what you say you will and if you can't explain why not and then certainly deliver on your promise. read more

Went in to resize my engagement ring , the red hair woman was so rude and made me feel like i do not have money to spend . She said $600 to resize one side up ! High way robbery . And kept saying u have to pay extra if it does not fit . Taking my business else where . Keep ur rude staff that think they know who walks in and judge people like that . read more

Family owned and family operated. Operated in a fashion that is very professional, personal and unique in today's retail environment where integrity is not always at the forefront. Easy access and it feels welcoming when you walk in the door. They sell, buy and or repair. i wish more retailers would chose their model. read more

They dk an amazing job at polishing my jewelry and have done a great job at reinforcing my wedding ring

Went in for prong repair. They recommended repairing all four prongs around my emerald cut diamond. Also was told it would include would get the ring back looking like new after a cleaning and dip. I was charged almost $400 and now the new prongs catch on everything including my cotton hoodie with smooth material. I have not been able to wear the ring since and sent out to repair the shotty job done. They partially refunded me even though my initial complaint was 1 prong that was snagging on my thin polyester shawl. read more

Robichau's Jewelry - Shoddy prong repair - Jewelry Near Me - The Woodlands, Texas

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No job too small. The neighborly feel and the sophistication of Robichau's is unmatched. I have lived across the country and have visited many small business jewelers and I love Robichau's. I am not a big client that buys a new piece of jewelry a few times a year. I bring in my watch that was originally my grandmothers for a band replacement and battery replacement a couple times a year. I will frequently have one or more of my children with me. Every sales associate is kind to my children and speaks to them as if their opinion carries weight. They answer their questions about the estate jewelry section with the different colored gemstones. A big thank you to Leeann for my most recent visit and Shannon during past visits. When my husband and I are ready for our next big jewelry purchase you can be sure this is our first stop. read more

The last few times I've been here have been hit and miss in terms of service. The ladies are very nice, but not so much the owner. I had a ring resized and was charged a lot! More than expected, over $300! And I was sizing down a platinum ring at least 1 size down. I would expect the cost to be less expensive since I didn't get the extra platinum piece back and would get scrap gold credit. Time for me to find another jeweler. read more

New to the area. Needed a small pave diamond replaced. Professional, efficient, knowledgeable. Set expectations and communication was great! Ring looked brand new at pick up. Everything you'd want in a jeweler. read more

This is ultimately the best jeweler we have ever been privileged to get to know. Have had many pieces repaired and designed with beautiful results. Great family business. Would recommend to everyone who needs a jeweler. Tom and Virginia Suire read more

My fiancé purchased a ring from Robichau's in 2021. I picked a setting as we were using a family diamond, and communicated mostly via email as I no longer live in the Woodlands. My fiancé did not propose until last summer, so any issues were not discovered until a few years after the purchase. The ring was uncomfortable so I took it to a jeweler who was local to me, and found it was a full size smaller than I had ordered. I also had an issue with the center diamond coming loose and completely losing an accent diamond on the side. Naturally, I was quite frustrated as it felt that the ring had multiple problems resulting in multiple jeweler visits. I happened to be in town this week and stopped by, and explained the issues I was having. John worked with me acknowledged the sizing error (he still had the receipt of purchase and could see the size I ordered). He was also fair and defended his work, and explained that the design I chose is a more delicate design that can be prone to snagging, hence the center diamond coming loose and the accent diamond becoming lost. He also confirmed that the ring was still not the correct size I ordered (it was still a half size smaller). John then took my ring, resized it, made adjustments to the design as I requested, cleaned it, free of charge, and within an extremely quick turnaround time (I am leaving town again soon). The fact that he made a correction to an error that occurred nearly four years ago as quickly and professionally as he did speaks volumes to his character and business practices. He truly went above and beyond for me and my ring. read more

Wonderful family owned jewelry store that has been around for many years. This is a place I trust! They have a wide variety. The staff is beyond great. read more

Wanted to take a family ring to be made into an engagement ring and was quoted 2-3 weeks after design approval, which was supposed to take a week. I was happy with the knowledge of the employees so I decided they would be great. I approved the ring design and after a month I started inquiring where the ring was. They had no idea. I was told over text they send them over seas, then I was told by the store manager nothing goes over seas. I thought they lost my family ring for a solid 2 weeks. They couldn't give me a time line and assured the owner had my number and he would call them then call me. I never received a call from the owner. It was like pulling teeth trying to find out if the ring would arrive on time or even where it was. Ended up taking almost 3 months and they sent it to China. They also had no idea what happened to the original gold band, which apparently they sold to China without my approval or knowledge and rolled that into the price of the ring. I would rather get the gold back and sell it myself. I had no say in the value of it or how much I wanted for it. Pretty sure I could have taken it to a pawn shop and sold it for me than what they said it was worth. Some nice employees but the owners didn't impress even a little bit. Sounds like a father stated the business and the sons took it over and are living off the reputation their father built for them. read more

I needed repair on my wedding rings. Lost two diamonds. This o,ace was awesome. Turnaround time was amazing. Reasonably priced and very happy with their work. They have a customer for life!! read more

I have been a customer of Robichau's Jewelry since they were in their old location. They do beautiful work. Recently, I went in to find they had expanded. I needed a ring that is in an unusual, albeit beautiful antique setting have two tiny diamonds replaced, I mean extremely tiny, and it was $100. I felt the cost was a bit steep, since last I had two replaced cost had doubled. Perhaps with the expansion and increased rent could be the reason. The store and the family are lovely and their work is beautiful for certain. read more

Robichau's Jewelry - Such sweet people.... - Jewelry Near Me - The Woodlands, Texas

This is a beautiful jewelry store. It is well staffed with helpful, friendly, polite & knowledgeable people. They make jewelry repairs & interestingly, have an estate jewelry case, along with more modern jewelry. Incidentally, they have been voted Best of the Best in the Woodlands for the past 5 years. There's a reason for that! read more

The best jewelry store in the Woodlands. Kind employees. I rate them #1. Try them, you will not be disappointed.

Super friendly and attentive service. Came in to get my Tissot watch links adjusted to fit my wrist and received speedy and excellent customer service. Will definitely be coming back. read more

Robichau's Jewelry - Perfect fit after links were cut to fit my wrist - Jewelry Near Me - The Woodlands, Texas

The watch that I bought, for my son, did not fit. The band needed a couple of links taken out. The lady who assisted in that matter was very helpful and efficient. I was impressed with the quality of service and the employees. Definitely recommend this establishment! read more

The young lady who helped me was very nice and helpful. They're local owned with a very good selection.

Robichau's Jewelry has been more than a great resource for fine jewelry over the years. They have made us feel like a part of their family! This family-owned business makes the design and development of fine jewelry an enjoyable journey that has served my family well over two decades! Inventory selection is also always fantastic, and the prices are great considering the value they provide. Robichau's doesn't cut corners and provides only the very best in service and product! read more

I would never trust my jewelry to anyone else! Our purchases there have always been exceptional, repairs done professionally and they are the most pleasant people around. read more

Can trust to fix your jewelry within a reasonable amount of time. Great service. I will continue to come here!

This was my first time visiting Robichau's and I could not have been more pleased. The owner is a consummate professional and the service was incredibly welcoming and attentive. Even though they were busy they took their time helping me make my selections in a very respectful and relaxed way. I will definitely be back! read more

I contacted Robichau's jewelry about a new ring for my wife and our 35th wedding anniversary. I spoke to Gail. Gail was wonderful and helped me create a new beautiful engagement ring. I really appreciated Gail's no pressure approach to helping me pick the right ring. I was amazed at the reasonable price and excellent service. read more

Like many others here, my wife and I were enticed by the accolades of Robichau's Jewelry. We entrusted our wedding rings to them (refinishing and fixing a loose stone). Our initial interaction with Leeann Sauceda seemed positive. Caveat emptor ... We received an email and voicemail that our pieces were complete, and ready for pick up. Great, as it was well before the estimated time frame. Upon inspection, however, the loose stone that I specifically pointed out for service was still loose. The work I was being charged for was not even performed. Unbelievably, there was a signature on my invoice ensuring quality control of the job performed. Leeann also inspected the ring, pointed it out to Greg (I presume the manager) - agreeing that the stone appeared unchanged. Then, she proceeds with, "well, that isn't MY signature." Nonetheless, both she and Greg promise to have the ring repaired by the following morning, stating they would call us when it was ready to be picked up. Leeann further ensured that she "would personally inspect all the stones" this time. So, a waste of a 30 minute drive ... but at least I felt confident it would be appropriately addressed. The following morning - or shall I say the following 72 hours - NO phone call/email/text. We finally call to inquire if our jewelry is ready for pick-up (day #3), and told by another salesperson that they would check on it, and call us back in an hour. Again - NO callback. We make the drive later that afternoon, and speak with the salesperson behind the counter, who fumbles around searching for our name, and finally produces a bag containing our items. Leeann then walks around the corner, makes eye contact with us briefly, and turns away - saying nothing. No "good afternoon;" no "hello again;" no apology; no explanation -- nothing. I settle the balance. We walk away - never to return. Our advice to any future consumer: 1. Don't be beguiled by false accolades. 2. Read other reviews here (like I should have), who had similar issues with stone resettings. 3. If you do choose to do business here, and you're greeted by Leeann, wait for the next available salesperson. read more

I would definitely recommend Robichau's to anyone. I had my wife's ring repaired in a very timely manner with a very solid price. The offered me 2 scenarios to repair. The staff is extremely friendly and did not push any products on you. I was impressed with the professionalism displayed to every customer in the store. They replaced 2 battery watches I tried to pay for them and they would not let me, the month of April they do watch battery replacements for free.....Outstanding! They have a great selection of jewelry and watches with fair pricing. They will have a customer for life! Rick B. read more

Very disappointed in the dishonest business that was conducted with one of my family members. Do not let them appraise or consign your jewelry. read more

Great quick service. They resized my diamond engagement ring and wedding band, polished, checked the setting And appraised them all for a great price in ONE day!!! read more

Robichau's Jewelry - Jewelry Near Me - The Woodlands, Texas

Outstanding -- customer service and quality craftsmanship. The first time I went in I instantly became a lifetime customer. I was looking for options for my wedding band (formerly my Gram's ring). The woman who helped me was wonderful. She advised me on what to do instead of sizing it down potentially losing the sentimental engraving inside. She then cleaned my ering and sent me on my way. I've since been back a few other times where I dealt with "the brothers" I think they are? Not only were they equally professional, they were amusing and kind. I've gone in with my 3 littles and never once did I feel they were unwelcome as I've been made to feel when walking into a mall jeweler. I'm new to the area and gladly hooked on this lovely honest family jeweler. Thank you! read more

Trustworthy family owned Jewelry store. You can trust that the stones that you go in with are the ones that you will get back. Local, friendly, knowledgeable. I took in a ring that I thought about selling and he suggested that I keep it for one of my children because the turn in value would not have been as high as I had expected. But that it was a very nice stone and to keep it for the future. I appreciated the honesty. The service is outstanding! read more

Updated to show appreciation for the acknowledgement from the owner regarding our issue, even though his response was a year and a half after the incident occurred. read more

Took my wife's earring in for repair, they fixed it in five minutes, didn't charge me. Not the first time we've received incredible service. Tom, The Woodlands read more

I brought a gold rope bracelet that was a gift from my grandmother here after days of calling up jewelry stores to see how long their turn around time is for a simple resizing. I called Robichaus because of their stellar reviews and accolades plastered across multiple social media platforms. They mentioned that the turn around time would be about a week. Hearing that, was a huge sign that they care about their customers and the urgency of each individuals needs. Although I was not the typical customer they usually would receive (24 year old recent college grad) they took me in and respected my needs even after coming back to resize for the second time because the first round was still a little too big for me. Thank you to all the employees who helped me find the right size. read more

Upon having a piece made, my delivery was 2 weeks late without any calls about it being late and I even stopped In Store to inquire. I called to pick it up and when I showed up 7 min later they were gone read more

If you ever find yourself in the position where you need to sell your wedding ring, this is the place to go. I've been holding on to mine years after my divorce for sentimental reasons, but took it there today feeling a bit sad. The Robichau people immediately put me at ease. I felt like I was with family. They gave me a quick (under 10mins) and fair offer in writing. No pressure. It was a tough decision, but I feel like my diamond is in good hands, and perhaps it will end up on the finger of a very happy bride one day. I would not hesitate to do business at Robichau again, whether Im buying or selling. First class, high quality and friendly. read more

I have been coming here for 6+ years since moving to The Woodlands area. So many times I brought in my sons watch and they fixed it for free. Recently had them reset my Moms diamond wedding ring because her diamond fell out. My dad passed away) a few years ago so this is a huge keepsake for her. They did an amazing job. I anticipate we will be lifelong customers. read more

Working with Robichau's is such a wonderful experience. We ordered both rings for our wedding from them, and highly recommend them to anybody, for whatever jewelry needs you might have. From the first time you walk in, you can tell how important customer service is to this family owned business. When you come back, they will actually remember you and are happy to see you again ... unlike what you might find at a big chain store. Once you've done business with Robichau's, you won't ever want to go anywhere else. read more

This store has the friendliest staff. I have taken a couple pieces of jewelry to be fixed. Each repair was done expertly and on time with a reasonable price. I have also had several repairs done. I got advice on a chain for my daughter to hang a sapphire pendant that she lost and the one they recommended was perfect and again a reasonable price for white gold. I would not hesitate to take anything there for repair or to buy something new. read more

WOW what can I say but impressed and will definitely come here for any and all watch and jewelry needs!! I simply went in for a watch battery replacement and after they were done I was informed it was free this month!! Blown away, who gives anything free now a days. Great service and obviously a reason The Woodlands loves them so much. read more