Dishonest pricing advertising , bait and switch etc, advertise very low pricing then when you get…read morethere it is bumped up the say "well You should have read the fine print " I'd suggest they include freight and fees at least when they advertise a price

Has to have the worst customer service and sales people I have ever seen or dealt with. Called…read moreabout a truck and they sent me over a purchase order that was listing the truck for more than they had it posted for online. Then the manager called me and told me he would have the general manager called me which never happened. I tried for about two weeks to get through to somebody to make a deal on a vehicle and then I get a phone call from the manager saying that the general manager Steve, who refuses to give me the time of day to speak to me and does not want to do his job would rather sit on a vehicle for eight months than to make an actual deal. The manager Mario is extremely rude, and tried to tell me that I can't afford to buy the truck I am looking at. When I specifically stated I can come and purchase a truck in cash or finance whatever would be easier and better for them. What a joke of a dealership the owner should definitely go down and teach the sales team how to put together a deal especially on a vehicle he's paying for for eight months on his lot

This is my second car I have ever driven in my 2 years of licensed driving. My first was a Ram, and…read morewas owned by my parents. My second, a lightly used 2017 Honda Civic with less than 50k miles. Where did I buy it (with my parents as co-signers, of course)? Heritage Honda! Lori was so helpful, especially when we were trying to get this car to me around my hectic work schedule in food service. She made sure that the car was sparkling clean, and turned it into my dream car in less than 3 days from buying it. I've had it for almost a year now, and Heritage Honda has been nothing but helpful. Sitting here in there very comfy waiting room while getting routine maintenance! Highly recommend this place people!

My wife brought her 2019 Honda CRV to Heritage Honda in Westminster for a manufacturer recall that…read moreshould have been routine. On her way home from the dealership, the dashboard warning lights began cycling through one after another while she was driving. To their credit, Heritage did come and retrieve the vehicle and provided a loaner. That is where the professionalism ended. After keeping the CRV for over a week, assigning three separate mechanics, and even contacting Honda directly, the dealership returned the vehicle to us with an estimate approaching $7000 in supposed repairs. We were told this was necessary to address the issue that had just appeared immediately after their recall work. Two weeks later, the exact same warning light behavior returned and my wife was left stranded nearly 60 miles from home. What followed was even more concerning. Heritage Honda attempted to shift blame to a trusted local garage that regularly services our vehicles, making unsupported claims about their workmanship and suggesting prior service was responsible for the failure. We sought a second opinion from another authorized Honda dealership. Their examination quickly dismissed the allegations made by Heritage regarding the local shop and found no basis for the claims that had been presented to us. Between the unresolved repair, the inflated estimate, and the attempt to discredit another service provider without evidence, our experience with Heritage Honda's service department raised serious concerns about both competence and integrity. Consumers and independent garages should approach this dealership's service recommendations with caution.

I was shopping for a Wagoneer all over of the country and find one at this location. Salesman…read more(Dylan) helped me and replied back immediately with a price that fit my budget. He was super helpful in answering my questions and working with me hence I would need it shipped out of state to me. The entire transaction was smooth and quick. The Finance manager (Jim) was helpful and very efficiently in getting everything out to me to be signed. The car was shipped without delay on wonderful condition. The interior was very clean. I am super happy with my purchase and would definitely come back to purchase another car. I highly recommend you give these guys a chance and give Dylan a shot!

I am outraged and disappointed on behalf of my daughter, an active duty servicemember, who…read morepurchased her first vehicle back in November 2025. She has paid for her vehicle in full, and to date, over 3 months later, has not received her vehicle's Title (illegal based on Maryland law based on the length of time elapsed), her permanent State Tags (currently driving on expired tags provided by the dealership) and has been overcharged for the vehicle's sales tax and tags. The best part of the transaction was the fact that she bought an exceptional vehicle. Stay clear of this dealership at all costs! Regardless of whether you are communicating at the Salesperson, Used Car Manager, Director of Finance or the General Manager levels, you will be disappointed. Note: complaints have been filed with the appropriate authorities.

Buying a used vehicle is probably my least favorite thing to do. Jarboe's was amazing! There were…read moreno annoying salesmen following me around and the processing of my new vehicle was quick and pleasant. I had a small issue with the vehicle after I got it home and they were quick to rectify the siutation. It was by far the best used car buying experience I have ever had. I would highly recommend Jarboe Motors for all your used vehicle needs.

Friendly, easy, and straightforward. They have a great selection of what I was looking for…read more(slightly older but solid used Ford truck) and was lovely to avoid the headaches that come with typical big dealership transactions. Thanks and highly recommend.

This place has changed. Maybe new management. I had my car serviced today. The bill was $1,100. No…read morecomplains about the amount. The car needed a lot of work. My complain is how they now handle credit cards. They did not tell me before the work was done that there is a 3% fee for using credit cards. Also, there is no line item on the bill for the credit card fee. I have a credit card receipt that does not match my bill. (Not good if I'm audited.) I asked if I could get a new bill with the credit card fee listed so it will match the receipt. I was told the ticket was closed and there was nothing they could do. Keep this in mind if you plan to use a credit card here!

They honored their posted online price, which I suppose is worth a star. They didn't waste too much…read moreof our time, which gets them another one. The problem is the repeated lying. When we got home and discovered that our car didn't include a charging cord, we called and spoke with the salesman. His story changed from "it's in the trunk, just look under the spare tire," to "they're not included when you buy the car new," both of which were blatant lies. His final answer (on yet another phone call) was "you bought it as-is, you're out of luck." Got it. Neither manager bothered to return my phone call (even the one who promised me that he would look into it and get back to me). I will never return to this scummy operation.

I appreciated how kind everyone at Chris was and how much they helped make everything smooth and…read moreget us the best rates!! I absolutely would go again. Although, I was sent away with only the temporary title so make sure you double check that you have the paperwork you need.

2days after walking away from a horrific collision and knowing my vehicle was to be designated as…read moretotaled, I went to Manchester Motors with a specific vehicle in mind. I was greeted promptly by Ron who immediately set up a demonstration drive. I came to the conclusion that this was the vehicle for me. I have been to other dealerships in my past. I would spend 4-6 hours just trying to get financing. Not here! I arrived at 10:30 AM and was out the door by 13:30. Many places would have required a huge down payment. I had no huge amount of money in savings. I came up $500. The financial wizard Darren worked with me. All in all, everything was transparent, there was no rushing me, and I walked out the door with the keys to my new ride. Thank you Manchester Motors for working with me!

I just got back from having diagnostic work done on my 2013 Ford SUV. The diagnosis cost less than…read moreI was told (yay!). The price for a minor fix was $10. I'll go back for the replacement part I need the next time I get paid. Everyone there was friendly, helpful, and professional. I recommend this team highly for auto service.

I took my truck i recently bought in to get some things looked at,(oil smell, smoke, and…read moretransmission issue) got a call saying everything looked fine small oil leaks and it's ready to pick up. I asked about the oil smell in the cabin and they said someone spilled oil. I gave it a couple weeks and I still see smoke and smell oil. charged me almost $300 to "clean oil" and a rotating of the tires( they said was the causing shuttering) (transmission issue) the customer service writer made it seem like nothing was wrong or like I didn't want to spend money... waste of time and money