Customer service is pleasantly responsive and they've performed several jobs for me. New pool…read morecover, closing, and winter service have been completed when scheduled and the people doing the work are very nice and helpful.

I am writing this review regarding the service department at Sparkle Pools. Tammy was prompt,…read morecourteous, and had the estimate to us within 24 hours! She had the parts needed and due to the urgency of the situation- she had 2 technicians at my home within 48 hours of contacting Sparkle Pools to not only fix the containment piece of our filtration system but to diagnose and fix our pool heater. Both technicians were knowledgeable and were able to communicate what they were doing and how to keep the system running without future issues!! Thank you Tammy- Thank You SPARKLE POOLS!!

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

Contacted Towles Electric for home generator repair in Millsboro. Two-man crew was mostly…read moreknowledgeable and troubleshot/replaced parts as required (but pushed high-cost add-ons). Billing was another issue--service call lasted 2 hrs and billed for 3 hrs (for both technicians)--so 6 hrs/$90 per for just under two hours work. When I contacted Dover office on whether hourly billing possibly included travel time, receptionist/manager stated 1-time service charge took care of that. She couldn't explain the extra hour(s) billed nor much else. Asked for mgmt to call me back--never heard from them. I recommend you find your electrical contractor elsewhere--I'll never use or refer anyone to this company again.

I had a problem with outages of outlets in living room and dining room following a storm. The first…read moretwo local electricians could not help me because they were too busy. I called Towles Electric and the person I talked to immediately put me on the schedule for three days later. Mark and Dylan showed up on time and quickly diagnosed and fixed the problem (broken breaker). I was impressed with their knowledge and professionalism - so much so that I also had them install a house surge protector. I am very pleased with Towles Electric and would recommend them for any electrical work you may need done.

Came in a built our pool in two days. The crew was well organized and polite. They were very…read moreaccommodating and looked to make our dream pool a reality!

Great people to work with. They communicated with us every step of the way. They were true to their…read moreword and on time every step of the build. We are so happy with our sparkle pool and use them again, if we ever moved.

James(owner) on right in picture and Todd( construction) made my dream of having a water feature in…read moremy back yard come true. They were easy to work with ( and I am picky) professional and responsive. The results is an awesome pond free waterfall which is low maintenance (must for me) .they took their time laying each bolder, stone & pebble. Very please with the results, price and that they stand by their work!

I wanted to give credit to #HydroZenWaterscapes. The owner, James DeShazo gave up his former…read morelandscaping business to pursue his passion, working and creating ponds. He has been with me since I first moved. He has given great advice and helped me immediately during emergencies (pond leaking / pond not being clear) I have no doubt that he has saved my koi's lives more than once. If you have a koi pond or are thinking about getting one, Trust me, call them! Photos show recent expansion.

I recently had my inground pool renovated by Coastal Pools, and the transformation is outstanding…read more From the first consultation to the final walkthrough, their team was organized, knowledgeable, and committed to quality. They helped me choose the right materials, explained every step of the renovation process, and kept the project on schedule. The workmanship is excellent--new bottom surfaces, and upgraded liner. My pool went from worn and outdated to clean, modern, and inviting. What impressed me most was their attention to detail and the pride they take in their work. Coastal Pools delivered exactly what they promised, and the results speak for themselves. If you're considering a pool renovation, Coastal Pools is a company you can trust for both craftsmanship and professionalism. The team all worked together in all steps of the renovation. I would like to thank Kevin, Taylor, Dani, Dan, Mel, Nicole, Ashley, Jena, Jake and the insulation team.

A big shout out to Coastal Pools - they've been there since installation and provide great…read moreafter-sale support. We just asked them to rush a control panel repair before family arrived and they came through as usual. Great team, great work. Jason - you made it happen!

I'm still relatively new to the area, and very new to having a pool. I have had the worst luck…read morefinding a company to open & close my pool, to the point that I thought opening the pool just meant taking off the cover and putting the ladder back in, etc... leaving the cleaning to me. I could write a novel about how HORRIBLE my experiences were. I don't know why I didn't call Ralph's company first. They are opening my pool now, and even though it's not done, it's totally clear, looks great. They answer their phone, return their calls, show up for their appointments, and they do a GREAT job. If you have a pool, USE THESE GUYS!

They don't not stand behind what they sell ! We paid almost…read more60k for an inground pool a year ago , now the pool deck rain water runs back into the pool which is especially a problem in the winter . which means you have to pump the water it a couple times in the winter. The concrete should always be pitched away from the Pool not toward the Pool. Along with our Omni salt, wired incorrectly, and has blown out the circuit board and he will not stand behind any of it. He blames it on everybody ! WI'll do anything to help you. Please do not hire this company they will not help you or stand behind what they have done .

Get service, wonderful people. Highly recommend. Had a small issue with the cover I purchased…read more(totally my fault nothing to do with Family Pool), worked around the issue and did the most comprehensive pool closing I have ever had. You should use these guys

From the owner: We specialize in weekly cleanings, maintenance, and repairs. We also do liner replacements and…read moreservice spas. We are a family run business so the relationships we build aren’t just around pools. Let us know how we can help you get the most out of your pool.