Been going to Bob's for over 10 years. Mickey is honest as they come in this town and I have been to plenty of mechanics. Always treats me with respect and never tries to upsell me on bull crap. He is a straight shooter. read more

Have given this place too much of my money and time. Currently sitting in my hot no AC car after them rebuilding my whole situation only a few months ago for it to not work now. I go back to them yesterday telling them I just had it fixed it and take it in to them. Then leave after they tell me it's working.. and guess what still doesn't work?? THE AC. THE NEXT DAY. Not to mention they talk to you like you're an idiot so go literally anywhere else. Place reeks of cigarettes. Horrible customer service. *In Response to the comment from the owner: I haven't even had the car 4 years since I wasn't even in the state until 3 years ago. From a place that only keeps written files and nothing computerized I can see where the confusion on dates would come from. I'm happy going elsewhere from now on! And I hope other people do too! Thanks! read more

Took my wife's car in before a vacation for oil change and new front brakes. We live a few streets away so when we picked up the car my wife wasn't driving fast home and didn't notice anything. Next day we started our road trip and as soon as you touch the brakes the car started shaking. They were persistent it was my back brakes which weren't touched and we had another place change 6 month prior. He noticed the shake when they test drove it but didn't think twice to maybe check their work. they blamed it on the back brakes. long story short we had to drive 10hrs to FL to make it for Christmas and had my front brake pads and roters changed here. They told me I can take it to a Napa center but I didn't have my receipt with me and whose got time on a vacation to leave their car at some center until they "investigate" the situation. What should've been a routine simple brake change ended up costing us time and money on vacation. And it made our trip a lot more dangerous as we had to keep a safe distance from the car in front of us. read more

They were really helpful and gave me the information I needed about my car, and even told me where to get the piece I needed. The only negative take away from this experience was when I went to checkout the older gentleman was very rude and could have been a bit more polite. That's the only reason I didn't give 5 stars. Great Work Overall at a Reasonable Price!! read more

If you're looking for an honest mechanic that will do what is necessary to get your car up and running in an affordable way without stealing from you then these other guys to use. Mickey is great at diagnosing what is wrong and if he feels like it's outside of what he can do he will send you to another place. I have been using Bob's Auto Repair for over 10 years and I've never been disappointed. read more

These guys helped get me back and rolling so I could make my drive to Charlotte. Gentleman was very helpful in exposing my issues and the recommended repair. read more

These guys are the best! Waited for me to drop my car after closing. Disregarded my novice "bad front bearing" diagnosis on my old squad car, and swapped a cupped front tire to the back and fixed it. Saved me around $300. Tire will be fine on the back...and I will be back...Thanks Guys! read more

After waiting on Crutchers down the street for 2 weeks and getting an outrageous 950$ quote I called Bobs and got a 570$ quote. I spent 50$ on getting it towed there and they called about 4 hrs later saying it was done. So far Im happy with my experience read more

I want to thank Mickey at Bob's Auto for the great help they were to my wife and I. We were traveling from Texas to Fort Bragg North Carolina to take our son his truck at Fort Bragg where he serves. Engine light came on while we were in Franklin. Checked the diagnostics at local Autozone and employee recommended Bob's Auto and to talk to Mickey. We went to Bob's and talked to Mickey. We explained we were traveling through. He immediately got us in the shop. He identified the problem and fixed the issue. Very fair pricing and sold concern for taking care of us when he could have placed us in line as he had other local work already in the shop. Very thankful for their service and courtesy. read more

Affordable and trustworthy. The old guy (Bob?) is kinda gruff and smokes like a chimney in the reception area. I could live without that, but given the choice between that or paying through the nose... I'll take Smokey the Bear. My car didn't smell like smoke and they were quick. I checked to see what my repair would normally cost, and this shop was very reasonable. This is very important for me because sometimes these guys see a lady coming and charge twice as much as they would a man. I'm very pleased with the work and I'm making this place my trusted go-to car repair place. read more

If you want good honest reasonable auto service, Ray and Mickey are the guys. American and Japanese are their forte. Don't show up in anything German. Second Hand Smoke guaranteed, so bring a cigar... read more

Had some brake work done and was pleased. I got there when they opened and had my car back in just a couple hours. The price was reasonable too. And they didn't try to upsell me on a million other things that needed to be done on my car! This isn't a place you'll want to sit and wait though. Be sure and make arrangements to leave your car there. I'll go back for sure! read more

Fast service, fair prices, no typical auto shop run around. Very Pleased :) They do not keep electronic files, however, so do not track what was done on your car last time so keep your receipts or notes if you wont remember! read more

Good and competent service. I have used Bob's numerous times over the years and can recommend their business. Just had an A/C service and was very pleased. read more

Been taking my 2000 Lexis to Bob's Auto Repair for six years. Fast, reasonable and accurate service. Mickey always calls and explains every detail and cost before actually charging me. Never worry about them being dishonest or doing unnecessary repairs. This last repair for no charge and just as a nice gesture.....my headlights were cleaned like new. The repair was for radiator leak. So nice to have a reliable, honest, hard working auto repair place. read more

Honest. Reasonable pricing. Go over and above to help. Highly recommend. Be aware, Not a smoke free environment.

brought my car on a tow truck, someone came out and immediately told me he didn't want to work on it. i just had the motor replaced and he gave me an attitude and said "well then take it back to whoever put in the motor" and told me at least 3 times he didn't want to diagnose what's wrong with my car. so i took my car and my money elsewhere to someone who wants to actually work. read more

I've been bringing my cars there for over 10 years, honest, timely and reasonable .You don't find this in the auto repair industry everyday. read more

Had a whole rack n pinion replaced in our Honda Civic in October of 2016 for the cost of $896.40. Cost is understandable if the part would last. The new rack n pinion started leaking 8 months later. Bob's said the part was warranted for a year, but the labor warranty was only 6 months. Bob's told me the rack n pinion from NAPA was a re-manufactured part and that I probably would not have opted for the brand new one. Maybe he's right, but I would've appreciated the option for a new one the first go around. After arguing with them to get NAPA to reimburse the labor, they agreed to put another rack n pinion on the Civic. After installing the second rack n pinion, Bob's told me they would not warranty the second one. Sure enough the second one didn't last a month before leaking. I'm beginning to wonder if they even actually bothered to replace it and just told me they did. Will never use them again. Now, less than a year later, I'm having to take the Civic to another service center to get a brand new rack n pinion that's not from NAPA. If you want inferior parts that you have to argue for warranty, and then they still don't work, feel free to take your car to Bob's, but if you're like most people, I'm sure you'd stay away. read more