First time visit here since I have new insurance. Today my visit was with Dr. Wong. He was very pleasant, great service. Highly recommended, lot of variety of glasses. Staff was very nice and friendl/ vet welcoming . See you next year thank you. read more

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I was looking for an optometrist in Downey. Walked in to check my insurance coverage, and they were able to fit me in right away. Very helpful staff and the experience was pretty simple. My insurance covered most of it and had little out of pocket for my glasses. Definitely recommend. read more

I have been going here for over 30 years. All of the Doctors and staff have always been very helpful and courteous throughout the years. The have a great selection of modern, awesome lens and sunglasses and their office is super clean. I moved 65 miles away a few years ago and I still make the drive for me and my kids. I will continue to make the drive. They are awesome. The staff is AMAZING!!!!!!!! read more

The Dr was friendly and helpful, the staff at the desk were not very friendly or helpful. I chose the glasses went through the steps and asked for a copy of my prescription. I noticed the attitude change when I asked for my prescription and when I asked for the PD to be added to it the person helping me said that was an extra $25. I'm not understanding how or why that would need to be charged as extra when I just paid for the service. I thought maybe I'm just exaggerating and I should voice my concern, but I chose not to because there were other people there and I simply didn't want to make it an issue. I have never had this issue anywhere else, I have 3 kids who all wear glasses as well and not once did this happen. It really changed this whole experience for me at this place. I'm going back to my old place . read more

If I could put one star I would Bad costumer service. doctor Wong did my perception wrong had to go back and still can see out of my contacts. I ordered glasses which was a waist of money that I can't see out of also. The doctor is way to old to be doing this job he might want to reconsider retiring. Waist of money for the glasses I order and they don't even do refunds what a coincidence. read more

First-time visiting this place. Gotta say, I really had a great experience. Greg, at the front desk was just a super cool dude. Friendly, knowledgeable, and super helpful. Dr. Huang operformed the eye exam. Super nice. And Natalie helped us with our frames and everything else. She was Amazing. Extremely helpful, answered ALL my questions. Just really helpful, again super knowledgeable. Overall great experience. Worth the drove it took us to get there. We found our place! read more

When I scheduled my last eye exam, I was told I had missed an appointment back in 2022 and had to pay a $25 fee. I wasn't even aware of this missed appointment, but I went ahead and paid the fee anyway. Fine, policy is policy. I was also told to arrive 30 minutes early, which I did. After my appointment, I bought premium frames and had them fill the prescription there. Of course, they tried to upsell every add-on imaginable--glare coating, transitions, you name it. I declined everything! Later, I returned to have an older frame filled with a progressive prescription, which cost me over $500 upfront. Then, when I called today to request my pupillary distance (a standard part of my medical records), I was told I'd have to pay another $25 fee. Seriously? This practice feels more like a cash grab than a place focused on patient care. After years of being a loyal customer, I expected better. I'm beyond disappointed and will be finding a new eye doctor who values transparency and customer service. Avoid this place unless you want to be nickel-and-dimed for everything. In California, your pupillary distance (PD) is generally considered part of your medical record. Under California Health & Safety Code §123100 et seq., patients have the right to access their medical records, which include information related to their health history, diagnosis, or condition, or relating to treatment provided or proposed to be provided. Healthcare providers are permitted to charge a reasonable fee for copying medical records, not exceeding 25 cents per page, or 50 cents per page for records copied from microfilm, along with reasonable clerical costs.However, charging a flat fee of $25 specifically for the release of your PD may not align with these provisions. If you believe your rights are being violated, you can file a complaint with the Medical Board of California. "Medical Board Of California" read more

I highly recommend this place Natalie is honest and she always helps my family and I with insurance and the facility is on time but once I was late she was able to fit me in later in the day. And honestly people only put bad reviews when half the time they are in fault. Unfortunately I was in the office when one of the ladies the wrote a review and she was having a bad from a previous appointment I think I heard Kaiser ran have late to this appointment at Downey Eyecare but Natalie is the best and the staff is happy and friendly. read more

I have been going to this same doctor for 4 years now. I went in today for my yearly appointment. I was told by Natalie (front desk) that a new state law had taken place and anyone over 65 HAS to have pictures of their retina taken. They could do it there and the cost is $39 which my insurance would not pay. Or I could go to a specialist, have my retina pictured, return for an eye exam with them and my insurance would pay the specialist. I left, came home, called my insurance company and was told that yes it is a law in some states but NOT in California (which is where I am). I called Downey Eyecare and Natalie would not take my call. I was told by the girl I was speaking to it was a policy of theirs. Natalie said it was a law. The way I see it is they are ripping off Senior Citizens who live on a set income! Shame on them. SENIORS BEWARE!!!!! read more

I been coming to Downey Eye Care and is a patient with both Doctors and Natalie has always been so polite and pleasant to work with and she goes above and beyond for her patients. I only go back to this office because of Natalie. I live 1 hour away. Thank you Natalie for your great service. read more

I had been coming to Downey eye care for a couple of years and then was told Norman Wong was retiring so we tried Lenscrafters. After Lencrafters did not change out my old lenses prescription to the new ones that they said they did, I was so upset I did not go back and decided to come back to Downey Eye Care and low and behold Dr. Norman Wong was still there and did a fantastic job. He is so thorough and is very experienced and such a pleasant person. My issue was with the front desk person named Natalie, very rude and not wanting to be helpful at all. Natalie was rude from the moment of check in. If she didn't want to be at work or doesn't like dealing with the public, maybe Natalie should think about employment elsewhere. I asked the doctor if my old pair of glasses could be checked on the strength to see how they had changed to the new prescription he prescribed and he said to ask Natalie. When I went to the front desk to ask Natalie, Natalie told me if I didn't buy them there then she couldn't check them. Well guess what-You just lost a customer who was going to buy 2 pairs of glasses. I was also going to make an appointment for my husband as he needs 3 pairs of glasses. I had every intention of buying one pair for reading and one for computer work. Because of Natalie I will not be returning to this location. Its unfortunate that a rude front desk person can make or break your business. Downey Eye Care should really consider all the negative reviews on Natalie and make a change or send her to training on people skills!!!! read more

Made an appointment to get my eyes checked and the staff was very nice and set me up with an appointment. This is the first time coming to this office so I wasn't sure what to expect. Was greeted promptly at 9am. The staff was very personable and friendly. They instantly made me feel at ease. I was taken back to and then sent in to see the doctor. Dr. Wong was very knowledgeable and friendly. He was informative and kind when doing my exam. I then went out to pick some frames and they have a large selection to choose from. Finally picked some out and hope to have them in a few weeks. read more

Downey Eyecare Center - 12/28/2021 office hours - Optometrists Near Me - Downey, California

5 stars and more! Dr Wong is patient and is takes his time with every patient. He takes his time and is through with you. He is top notch! Office is clean and lots of best selling designer glasses from Ray Ban's, jimmy choo, Tom Ford, Gwen stefani, Nike, Tiffany and Co. they have it all. Men's, women's, kids, sunglasses and reading glasses. Parking limited. They take you in on appt time as well. No waiting. Natalie and Raul are a huge part of that office! They are good communicators and run the front office like pro's. Ask for them! read more

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I took my children here for their first eye exams. The front desk staff were very friendly. The place itself is very nice too. The doctor was very thorough, patient and kind. The kids got pick out from a vast selection of eyeglasses. We will be returning next year. read more

I did a walk in and they were able to help, got my eye exam and glasses. Very friendly staff. Love it!

This doctor was great! He really did a thorough check. My last eye doctor was not as thorough , I was really impressed and definitely recommend this place. There was no wait, I went in with an appt , sat down for like 2 min if that. The facility is well maintained, the staff is all professional and courteous. It was my first time here and plan on sticking to it. As well did not receive any pressure at all to purchase any glasses, still did with literally no pressure whatsoever. read more

Super annoying! I've been a client of Downey eye care since 2015!!! And called today prior to arriving to ask if they can get me a trial for daily disposable contacts and they said yes and would set them aside for me. I drove one hour to get there before they closed just so that they can tell me that they all of a sudden can't give me a trial! Aside it being a complete waste of time, and LUCY giving false information and being negligent when I arrived - the manager also did nothing to remedy the issue! Only if I ordered $400 worth or contacts would she be able to give me a trial pair. ridiculous! Safe to say they lost a long time client! read more

When my husband is happy with something, then I'm happy. Such is the case for our experiences thus far with the Downey Eyecare Center in Downey. While I personally currently do not have any use for eye care, my husband has for as long as I've known him (13 years now). During all of those years, I've never once heard him say much of anything nice until after his first appointment at the Center. He made several positive remarks, actually. Dr. Wong took great care of my husband as did the staff. AND they sell contacts for a much more reasonable price than what my husband had been paying for online since other offices wanted an arm and a leg for theirs. The entrance into the parking lot is weird. The parking lot itself is kind of crammed & is located behind the building, shared with a hair salon. Their staff was really nice when I called to schedule my husband's appointment. They make reminder calls for appointments the day beforehand. I called on a Tuesday and they got him in that Thursday. They are open a little longer on Tuesday & Thursday - until 8 p.m. They even have Saturday hours. I like that this is a family practice in the heart of Downey. As this place was recommended to us by a friend, we highly recommend Downey Eyecare Center to friends & family! Review #322 Yelp challenge 2015 4/100 read more

This is by farrr... the Best Eye Care Center around. The have the latest eyewear fashion and the customer service is great. The staff goes above and beyond and in this day and age, that's rare! Highly recommended!! read more

Dr. Stein was awesome! Very informative, showed me diagrams and explained everything he was doing and looking for. Which is greatly appreciated! The ladies upfront who take care of you are very friendly as well. The only reason I am leaving 4 stars is because of the price. They are a bit on the pricey side... They were not covered under my insurance :( But needed new glasses BAD! Was able to get a same day appt which was a HUGE plus!! So i had to pay out of pocket.. Almost $100 for the appointment and about $350+ for frames and lenses. (I didnt pick cheap ones hehe) But the appt alone was expensive. Awesome and wide selection of frames. *Most of the frames are $200+ Unfortunately I probably wont come back because they dont take my insurance :( But I definitely recommend! read more

DR Stein and Dr Wong are amazing. Today Dr Stein assisted me he is one of the best optometrist I've ever had. Always gets my prescription 100% correct. Natalie and other staff are awesome. THey are personable, knowledgeable and professional. Ive worked in the service industry for 20 years and I am rarely impressed however each year when I come for my vision check up im always impressed with their continued customer service, they are always there for any questions my family and I have. The staff enforced COVID Regulations by sanitizing all glass frames which makes it comfortable to pick and choose glasses. I highly recommend this place to anyone looking for an optometrist. read more

My doctor was amazing. The staff is incredible. Great experience over all and this will be my new office.

Came here to look at sunglasses because my insurance covers them because I got lasik. The employee straight out lied to me and said my insurance doesn't cover Oakley and Ray Ban. I told her that the other optometrist didn't restrict me. She rudely told me to go back to the other store and buy them over there. I called my insurance and they said there is no restriction on what brand I can pick from. No one likes a liar! read more

The issue for my two stars is the lead time for my prescription glasses to be ready. I was informed it would take between 2 and 3 weeks for my prescription glasses to be ready, however it is now the third week and I decided to follow up with a phone call and I was told that my glasses weren't ready. No explanation as to why they are not ready nor was I informed ahead of time that glasses weren't going to be ready. This to me is very unacceptable, I was told they would follow up and get back to me. For someone who relies on prescription glasses it is of utmost importance for me to have the latest prescription glasses. read more

Our family has been going to Dr. Stein's office for many many years. In fact, I first went to his office in Bellflower (before it closed). My parents actually saw Dr. Stein's dad before he retired. Since Dr. Stein only has office hours on Wednesdays, we've since seen Dr. Wong and Dr. Choi. All 3 doctors are super nice, attentive and knowledgable so I really don't mind going to either three. The support staff are also great. They are always nice, patient, and helpful. Not that others are equally great but Natalie is by far our favorite! Highly recommend Downy Eye Care Center!! read more

Dr. Wong is always so informative and explains everything about your eyes. The staff is always friendly, I just went a few days ago and the precautions that they're taking due to COVID-19 are exemplary. They take your temperature at the door they have sanitizer every where and if you're looking at glasses, they make sure that you put whatever ones you tried on in a basket, so that they can sterilize them properly. I felt so safe for myself and my son it was a wonderful experience I will go nowhere else. They always explain everything regarding your insurance what is covered, what isn't covered and what will be out of pocket, you can't get no better than this. I definitely recommend. read more

They have a good selection of glasses I had my eye exam at a different location Highly recommend this place for glasses selection Staff was not so polite they were in their own little world Parking is not good .. I had to park at Chick-fil-A read more

Very up to date and clean. Doctor Stein is awesome and so is Doctor Wong. Staff is ok, not the best or the worse, but can be more helpful and courteous. read more

I definitely recommend this eyecare center. Dr. Wong was very detailed in explaining everything & helping me find the right prescription. Natalie was also very helpful & the rest of the staff is very friendly. read more

I've been coming here for a few years. I got first pair of glasses here. Both Dr. Stein and Dr. Wong are amazing. The staff was also amazing, especially Nathalie, she helped me pick my frames. She was super patient with me and answered all my silly questions. read more

Dr. Stein is excellent. He explains everything very clearly. Staff and facility are great too. I highly recommend Downey Eyecare Center.

Shout out to Dr. Stein and his staff they made it fun but yet knowledgeable on my 1st visit. Thanks guys

Been coming here for years. Love Dr. Wong and his staff. I am a diabetic, so it's important to keep up on my eye care. The staff is friendly and efficient. I have to do several tests when I'm there and I'm always in and out quickly. Today I didn't need a new prescription, so the young lady suggested that I get sunglasses with my yearly insurance allowance. So pleased. read more

For 30 years my eye care was at the UCLA Stein Eye Institute. It was an ordeal to locate a good eye doctor, until I found the Downey Eyecare Center, Dr. David Stein, and his Team in 2019. Dr. Stein has excellent bedside manners, and his Front Office Staff and Management are highly professional, and solid customer service. Lúz, Natalie, Mayra, and the rest of the office staff are a pleasure to deal with. People, seldom, if ever, take the time to write something positive, and the Downey Eyecare Center get my KUDOS. Great Office! Great Staff! read more

Ok who schedules a appointment at 10am ans its 10:05 and the office is still closed. Not a good first impression.

My family and I switched to this Office a couple of years back and every time we come they treat us sooo great and with such a great attitude. Dr. Stein & Dr. Wong are great and so nice! All the ladies & gentlemen at the front desk are so welcoming and are always working hard yet they still be giving good service. They have a great selection of glasses too! Everyone is just so nice and welcoming (: read more

I have been a patient of Dr. David Stein for a few years now. I have always been treated with the utmost professionalism by the staff there and I highly recommend Dr. Stein. I will remain his patient even though I don't live in Downey anymore. read more

The entire crew at Downey Eyecare was amazing and we felt well cared for every step of the way. From their kind assistance working around our crazy schedule to their incredible expertise for my wife's contacts and my glasses, they were knowledgeable and highly supportive. We're new to the area but are very excited about our wonderful eyecare discovery. Thanks to a great team! read more

This was my first encounter with this office aside from making the appt initially- If there was a way to leave no star at all- I would do that. I was trying to confirm my appt for today & after being put on hold for a ridiculous amount of time, being hung up on and dealing with the most unprofessional reception staff (Valerie) I decided this isn't the place for me- all this drama, unorganized unprofessionalism before I even made it to the office made it very clear to me that this was not the place for me- Even after speaking to their unhelpful "Office manager". Don't waste your time here! Being in the healthcare field myself, I know a little about patient care & customer service- this places lacks all the way around the board. read more

Service was slightly above average compared to other retailers. I was a lenscrafters client for several years until now that I have a new vision plan. The space is a bit outdated, would definitely benefit from some remodeling/upgrading. Scheduling an appointment was easy and hassle free. Doctor Wong was extremely friendly, approachable and always had a smile. Made you feel comfortable thru the process. Parking can be tricky as you have to go through a tiny driveway that is right next to the driveway to go into the neighboring high school. Parking space is limited in the back. I did like they explained to me and broke it down what co pays and what I pay out of pocket for each type of lens, frames and add ons. I did not like that I did not receive my prescription report, they retained the info. At lens crafterst they would print it out and hand me a copy. All in all, this is a decent place to get your eye exam and they did have a large selection of frames. Can't go wrong by choosing this place. read more