First, here are my recommendations: 1) Be professionals, learn to introduce yourself and explain what is going to happen, share findings, recommendation and next steps. 2) train your team to use proper techniques, develop finger/hands skills or whatever is that you need to use the tools in a proper way. Evaluate how your team does certain procedures, keep the bar high, keep them trained. 3) Do not dismiss patients' pain, concerns, fears, etc. You do this every day, patients sometimes see you because they have no other choice. 4) You are a business and you try to get more procedures to generate revenue, but put the patients care and needs first. Here is the story: Sadly, I did not have a good experience. I have had many deep cleanings due to gingivitis and tartar buildup , so I had experienced skilled dentist professional that have mastered the techniques, with soft fingers and hands that pay attention to details and are able to do this type of work with care and without inflicting unnecessary pain. But in this case, it was not only excruciatingly painful, but it was done so rough and without any care....then I heard I was the last appointment of the day (Friday), which may explain why they were in such a hurry. I think a dentist came (I am not sure, she never introduced herself...funny, nobody introduced themselves....front desk was the exception, they were super nice) , but only checked my teeth for 20 seconds, and I asked about any cavities or the situation with my gingivitis, but I only got was a sales pitch about doing some kind of cosmetic procedure to close the gap of my front teeth, because and I quote "You don't have a pleasant smile". I was baffled, not offended, but baffled that they would say such things to a patient. I asked again about the conditions of my teeth, cavities, gingivitis, etc. But the Doctor (I think she was a DDS) continued with her sales pitch about the cosmetic procedure. At the end, I was supposed to get some kind of recommendations for care, a special tooth paste to reduce gum inflammation, but I got nothing. Only a horrible experience. read more

Sadly this office has gone downhill. Their dental care used to be good. I've been a patient for almost 8 years. My issue is primarily with their billing department. I recently had a chipped tooth repaired. The bonding did not even last two weeks before falling off. I went back to the office and the dentist and assistant who originally repaired my tooth agreed to fix it for no charge. In fact after the procedure the dental assistant walked me directly to the exit, bypassing the check-out desk as I did not owe any money. Now I am being hounded by the billing department for an $85 "Oral evaluation charge", whatever that is. I have called the billing department multiple times, explaining I was told at the time of service I did not owe any money for their initial faulty procedure. After three phone calls and explanations, I am still being billed. I initially hesitated to write this review as they have been a decent provider in the past, and I wanted to give them a chance to sort things out. But after giving them multiple chances to remedy this situation for which they did not, my review is both fair and appropriate. To prevent them from continuing to harass me or wrongfully sending my account out for collection, I have paid the balance, though I strongly disagree. As a result they got their $85, this one-star review, and have one less customer. I'm also betting my $85 I'll get their standard canned response to, "Call our office". Ummm I did.... three times. read more

I love the views. The most important part would their staffs. They called or texted me twice before the date of my appointment. Dr. Carson is patient. He did perfect deep clean for my teeth. He gives the suggestions and help you find out the best way to fix the issues. Thanks a lot! read more

After a long, LONG time of not going to the dentist, I finally bit the bullet and scheduled an appt with Downtown Dental (DD). They were a recommended dental office from my insurance company, and the Yelp reviews made me feel more confident in the choice, too. Scheduling an appt was painless, and I really appreciated the follow-up call to review what my insurance covered and what I would be responsible for paying at my first visit. The dental hygienist working with me (Hiral) was very nice, super attentive to my needs, and made sure I wasn't in any discomfort during my x-rays, cleaning and exam. She explained everything she was doing before she did it, which I really appreciated. Dr. Palsis was nice, too. I think he could do a better job of explaining what he's seeing during his exam, and letting me know exactly what his plan is moving forward/his recommendations. For the most part though, he was nice and complimentary of my gums (which is always nice to hear from your dentist :)). No real complaints. Overall, I (surprisingly) enjoyed the experience (as much as one can when at the dentist and with all the noises inside my head). I wouldn't say I look forward to scheduling my next appt, but I know when I do, I won't have that sinking feeling of dread in the stomach. :) TL;DR: Two thumbs up! Friendly people! I'll go back again. read more

Two things I don't usually do: 1) Go to the dentist. 2) Write Yelp reviews. But my experience with Dr. Palsis is definitely worth sharing. Long story short, I chipped an upper front tooth and had it repaired twice because I wasn't willing to pay for the durable porcelain option. After landing a better paying job, I figured it was time to ditch my fear of biting into croutons. I was running late for my appointment, called a few times to give his staff (who are super nice) a heads up. "No big deal." Really appreciated it (because his schedule got really backlogged because of me, and I felt really bad because he stayed well after his normal hours.) "What was he doing that took so long?" Triple checking my model tooth on this cool machine that basically prints the precise porcelain version; letting me look at the thing over and over again; filing down the edges while I look in the mirror until I was satisfied. It looks super natural too, not like those celebrities who fix their grill after they get famous but end up with buck teeth. Solid experience all around! read more

it pains me to write this. I have been a patient here for over 10 years, since it was an independently owned business. Over the last 2 years the service and personalized care that kept me here for many years has completely deteriorated. First, my long-time doctor, Dr. Carson, left and I didn't even get so much as an email to inform me that they were placing me with another doctor. I only found out when I came in for my appointment. Then I had a progressively worsening tooth pain and it close to 1 years for them to diagnose it because they kept sending me to a specialist in the same office. I would go to specialist and then go back to my regular dentist and then she would send me back to specialist. Finally I couldn't take it anymore and I took care of it on my own with another specialist outside of Downtown Dental. I ended up needing a root canal. But the rotten icing in the cake is that I called Downtown Dental to inform my dentist at Downtown Dental that I needed to go see a specialist and needed them to send I formation to the specialist. I called 3xs and they didn't send any information. For the sake of continuity of care I ended up coming back here to get the crown, post root canal-- Big mistake!! The date of my appointment I had an appointment at 10:15am. I got a call at 9am that morning to come in at 10am. I didn't get called in for my appointment until 10:40am!! The second time I went up to the receptionist desk to ask about the status the receptionist didn't respond to me but rather turned around to the other receptionist and asked her "what's her name?". It was so rude!! Not to mention that a week before the appointment I chipped my tooth. I called 2xs to ask if they could address the chipped tooth in the same day as the crown. I never heard back and just showed up to my appointment hoping that they would actually take care of it in the same day. The doctor did apologize but it was too late. I gave them many chances. I won't be coming back and I recommend that anyone looking for good long-term care go somewhere else. read more

Alfredo was the best hygienist I have ever had!! I've had an unfortunate dental history so have seen a lot of different dentists/hygienists and he was by far the best most gentle- but very thorough!!! It was a phenomenal experience! Thanks Alfredo! read more

They are located on Washington by Jewelers Row in a tall building a block away from the Washington/Wabash Orange Line CTA stop. Super convenient to all the shops and stores on State St. Public Trans is the best way to get there or rideshare. This office is located on the 19th floor, surrounded by many, many other dental offices literally on the same floor. Can I say "hello competition?" I mean, no pressure. I found Dr. Carson off the MetLife Dentist Provider network list and I am SO glad I did. He is AWESOME. I got the privilege of receiving a cleaning from him. Dr. Carson is attentive, gentle, present, thorough and very knowledgeable. After seeing some horrible dentists in the south loop area, I have finally found my new "dental home". The staff is trained well. They were all super friendly, professional and very efficient. We were in and out in under an hour. Taken ON-TIME. Check-in desk is separate from the check-out area. I love the flow of the office. You go into the clinic through one door and after checking out, you leave through another door. Spacious and simple waiting room with a nice waterfall display as you walk in. 17 patient chairs, 7 doctors including 2 specialists on-site. Great views of the city from every chair. Who needs a T.V on the ceiling? Its a dentist visit....and needed yearly at min. We will be back. :) read more

Generally speaking the staff is nice and professional. The facility is clean. That said I would avoid this practice and Brittney Borga, DDS at all costs. Not too long ago (maybe 48 months at most) I had to get a root canal and crown put on. 12 months after the procedure the crown came off while I was eating steak. Brittney replaced it and now roughly 24 months after It was come out of my mouth again. 3 crowns in 4 years? The math doesn't add up on this end. This practice needs to contact me immediately. read more

This goes without saying that Downtown Dental saved my life. I have gone there for my semi annual check ups and I turned to them in my darkest hour. One weekend I had an accident where I chipped my two front teeth. I wandered into their office that immediate Monday, with my tail between my legs, asking for their assistance. Dr. Borga met with me almost immediately and evaluated what the next steps should be (two crowns in case you were wondering). She fit me in her schedule just a few hours later and my teeth were as good as new. I always love my check ups at Downtown Dental and I couldn't speak more highly of the practice. read more

Terrible. Took an oral series without checking to see if one was taken previously. Separate billing Department setup so they can give you the run around regarding service versus billing. Put this in the bucket of flashy but no substance dental offices downtown. I highly advise against! read more

That was probably the easiest dental visit I've ever encountered. They checked me in, got me to fill out paperwork that actually makes sense, did my x-rays, cleaned my teeth and I was on my way. My hygienist Becca was very knowledgable and answered all my questions easily. She kept me informed the entire time so I never didn't know why we were doing something. Not to mention the area where you got your teeth cleaned has a pretty incredible view. Definitely recommend it to anyone looking for a dentist in Chicago. read more

Just had the best dental care I've ever experienced in my 30+ years. Knowledgable, quick, painless, efficient, friendly, clean, exceptionally modern - all with a great view. I absolutely love this place and the people that work here. Truly a top notch dental office with a focus on customer satisfaction. Fantastic. (How often do you hear someone say their dental experience was fantastic?!) Highly recommended! Go get your cleaning today! read more

Went to get a new retainer & after confirming on the phone they could make it, they turned me away. Incredibly frustrating

For all the skepticism I have against healthcare & dental providers, this place is so welcome ! We've been here a dozen times over the last few years and the experience has been very consistent.. Dentists are very straighforward when it comes to recommending fillings and are not bent on upselling services The front desk staff needs a special mention for helping with billing & emailing XRay reports.. Very prompt and helpful ! Last but not the least their billing and insurance practices are very transparent and havent had a single surprise in all these years read more

I have been a patient of Dr. Lundgren's for the past couple of years and have nothing but great things to say! I even referred my husband to him and he agrees! Very clean office, meticulous dental hygienists, and the Dr. is very kind and isn't pushy with 'up sells' like other dentists I have been too. I'll be a forever patient at this clinic! read more

I received my first pleasant experience with Dr. Palsis. We started with a cleaning. I was able to express my fear with Dentists due to bad experiences in the past. Little did I know Dr. Palsis was a PRO! I received the best cleaning experience. A week later, I came in for him to complete fillings. I had anxiety and fear while on the chair. At one moment I said I wasn't ready and he waited patiently. I took a deep breath and just like that my mouth was numb. I was making it more difficult than it really was. Not really joking I told the Dr. to treat me like a 5-year-old because I become a child when I am at the Dentist. He checked in with me, asked me if I had any pain or discomfort. He explained everything he was going to do before he did it. I honestly have to say that this is the best experience I have ever had at the Dentist and I don't plan on seeing anyone else. I am VERY VERY VERY happy. Thank you Doctor! :) read more

Came in for the first time for teeth cleaning after moving to Chicago. Hygienist Hunter cleaned my teeth for around 5 minutes with just the metal tartar remover, and no use of water pick. I was told that I have buildup under the gum and need to schedule deep cleaning. That was fine. I was surprised that my teeth were cleaned so fast and without water pick. I had to ask hygienist and was told it's because cleaning session only removes tartar above gum line. I don't have much so no need to use water. I've had 30 cleaning done in past 15 years and all took at least 45 minutes with nice cleaning with water pick, and I always left with teeth feeling fresh and clean. But today, it feels like I use a dental tartar remover and clean my teeth at home. And literally, my cleaning session was about 5 minutes. Luckily it's already end of November. I can schedule my teeth cleaning elsewhere and have it property done next January. read more

My very first experience with the dentist in a long time (shame on me) was with Dr. Lundgren. He was very nice, calmed my fears, and acted with care and professionalism. All of the team members that I encountered there were very nice, calming and professional. Not to mention that their offices are very clean and sharp! As some have said, there are no doors to the areas where they work, but the chairs all face the window, giving you a calming view of the world outside. read more

I'm still getting emails from Downtown Dental asking me to schedule an appointment, even though I unsubscribed numerous times. I also emailed them about this twice and never heard back. read more

Had very bad experience here back in 2014 January. Came here for one tooth ache as it was near to my office. Came out of the hospital with 7 teeth taking out on the same day. I don't know what I signed up for because of pain at that moment. Please be careful before they pull your teeth. Go for second opinion. I always regret this part because I am unable to eat food with the right side as there are no teeth left. I need to spend lot of money now to implant the lost teeth. I don't want anyone to go through the same thing I went through. Please take things slowly with them. read more

I really disliked this place. I felt like I was on a car lot, being sold the undercoating and special rustproofing. I went in with a toothache, and within 15 minutes of examining me, the dentist (Dr. Lundgren) wanted to pull my tooth, do a bone graft and a possible same-day implant - like RIGHT THEN. This would easily have been a several thousand dollar procedure. Luckily, Dr. Kim, the implant dentist, came in and gave a second opinion, suggesting she wasn't convinced the tooth needed pulling, and that my toothache might just be a matter of needing a good dental cleaning. You'd think they'd be a little more cautious before just pulling out people's teeth. You'll also get the feeling you're on a giant dental patient assembly line. The treatment area is just dozens of dental chairs separated by walls, with dozens of people being treated right out in the open. There's no sense of building a relationship with your dentist and setting out a careful treatment plan. They'll sit you in one of the assembly line chairs and then suggest to you that you need the absolute most expensive treatment possible. There was no way in hell I was getting my tooth pulled on the spot, with no suggestion we try more conservative options first. It was only after I expressed a lot of doubt and concern, and a refusal to do on the spot extraction, that he sent in Dr. Kim. I wonder how many people just go along and get a perfectly fine tooth pulled, when all they needed was a deep cleaning. read more

I give Downtown Dental 10 stars. My appointment was today and I just have to write a great review. My Dental Hygienists was so nice, gentle and cleaned my teeth so good that I am afraid to eat right now because my teeth feel so clean. Just by looking at my teeth she knew all about my grinding habits and I appreciate that she was very patient and took time to explain everything to me. I was also shown how to clean underneath my retainer for the first time!!! This is my new dentist now. He is a keeper!!!!! as is the staff. read more

This 1 star is for Dr Jane Kim, DDS MS. She is the surgeon at the office. She is condescending, rude, plays mind games, backtracks what she says and not to mention again RUDE. Everyone else in the office is great. I will not be going back here after leaving the office crying feeling bullied by Dr. Kim. Rudest professional I've ever met. 11 years working at the practice does not mean she treats her clients with respect or dignity. read more

I went here a few times and got a very seedy vibe. The front staff wasn't always very friendly. They will try to up-sell you on everything and tell you that you need a root canal. I went for a second opinion and was told that my teeth were fine. These procedures are costly and they make a good mark up on the crowns. Get a second opinion before getting a procedure done here. read more

During calendar year 2021, I went to Downtown Dental for two routine cleanings.  However, the company billed my insurance for four routine cleanings, two of which were denied, as the policy allows only one cleaning per six months.  I have called the business on six separate occasions to attempt to have the issue resolved.  The business admitted fault over the phone, saying that they incorrectly billed other family member cleanings under my name, when they should have been billed under their own names.  However, the business has not fixed the billing error and continues to send me a bill for $118 every month. Every time I receive a bill, I call the business and have to go through the entire process with them again, because they say that they did not make any notes from my prior calls and they did not do anything to attempt to resolve their billing errors. read more

This review goes back to last year. I had been receiving text messages saying I owed over $4000 for services I then contacted their office disputing the charges and was told they would look into it and get back to me. I kept receiving the texts I then called back and told again their looking into it and the texts would stop they didn't. I called back again and was told it would take awhile to figure it out. The text stopped and today I open a letter from a collection company stating I owe $1200. Now I had union insurance and was told before each procedure that there was no cost to me and if there was how much it was. Be careful with this company because they are dishonest and you can't believe anything they say. SAD read more

Nothing but sheer incompetence. My husband and I have had the misfortune of going to this awful place 3 times and something has gone wrong each one. 1st visit: despite my husband and I having the same exact insurance, us booking appointments at the same exact date/time, and us having given them our primary and secondary insurance information well in advance, they sent me some random $5 bill after my visit, even though it should've been free. Had to call to resolve. 2nd visit: despite my husband and I having the same exact insurance, which covers an exam, x-rays, and cleaning twice a year, and us booking appointments at the same exact date/time, they ONLY did a cleaning for me. We thought maybe we misunderstood something regarding the insurance plan, but realized when we got home that we were absolutely correct. The best part is that when we called for an explanation, instead of them admitting they'd made a mistake, the response was "it was determined that (I) didn't need an exam or x-rays." Excuse me?? By whom, the hygienist?? Also, I didn't realize those things were done on a "need" basis, OR that the tooth fairy would maybe refund me for the monthly insurance premiums I pay for those specific benefits. 3rd visit: despite my husband and I having the same exact insurance, us booking appointments at the same exact date/time, AND me telling the receptionist they had incorrectly billed my insurance in the past and giving her my insurance cards again while checking out, they STILL sent me a bill in the mail, this time for $121! When my husband called about it a week ago (and of course the person he spoke to was clueless), they had to call him back to give him the great revelation that "the way my insurance works is the secondary picks up the remaining balance" (as if we don't know) and that, yet again, they made a mistake in billing it (shocking)! Better yet, this call was a week ago, and I'd been receiving messages about my bill up until today - so of course, it wasn't even taken care of like it should've been. So yet again, more of our life was wasted in calling these people - except this time, I asked to speak to the office manager, who of course wasn't in, so the fun continues. *Oh, and during this visit, we both had the pleasure of having our teeth cleaned by someone who must've thought she was a miner - our teeth and gums were literally sore for DAYS afterwards. Do yourselves a favor and go literally ANYWHERE besides this circus. We went to Chicago Style Smiles after the second visit and it was absolutely INCREDIBLE, but we thought we'd come back here because the location was slightly more convenient - never, ever again. read more

I have requested to be taken off their mailing/contact list for almost a year now- we keep getting emails, texts and phone call to the extent we feel harassed. Avoid this place, just to no longer be harassed. So frustrating and annoying. read more

I've been with DD for 7+ years and always have had a great experience. Barb (hygienist) is AWESOME - she is always a ray of sunshine and does a great job on my teeth. Dr. Palsis is also great - talks to me like a real person and helps me understand any potential issues/concerns. It's always easy to get an appointment and they'll email and call you when you're due for a check-up. One thing to be aware of: the exam rooms/chairs do not close off (no doors). But you're facing away toward the window, so it doesn't feel like a privacy issue. Either way, doesn't bother me at all. I would HIGHLY recommend Downtown Dental - always a great experience. read more

Definitely recommend Downtown Dental if you're looking for a dentist in the loop/downtown area. I've been seeing my hygienist, Barb, for a few years now. She does such a great job and is very personable. The whole staff makes going to the dentist a pleasant experience. They are professional, informative and work to make you feel as comfortable as possible. read more

I've been coming here for 3 years now and never had a bad experience. This is huge dental office, with many dentists, but they ensure everyone receives plenty of attention. Wait time is usually short, with the longest I've waited being 15 minutes. The dentists answer any question you have and explain each procedure. They also ask you through out the process if everything is okay and if you need a break. Never had an issue with appointments, although the last 3 months of the year are usually busier. The view is also great! read more

Been going to Dr. Patel since waaaaaaay back in 2001(ish). Seen him grow his practise since that time, and am proud to have him as my primary dentist. He understands his patients and understands the traditional "fear" of dentists, and makes sure every person is comfortable. Charges are no more expensive than any other dentist, but ah, it's the work that makes the difference! He has great staff (some that have been with him since the early days!), and has only built his practise since his start (and am proud to have been seeing him since his start in the city!), and I am definitely proud to be his patient! read more

Downtown Dental is THE best. I have a long and strong history of skipping out on dentists. They either cost way more than what I could pay or they didn't care about my comfort/the pain I was in. I once went to a dental office that boasted about their Michigan Ave. views, but had a ridiculous monitor in the room so patients could watch their dental procedures being done. WHO wants that?! If I wanted to see a filling, I would have become a dentist. I digress. Downtown Dental is outstanding. They explain what they're going to do, they tell you if there will be pain (never has there been pain), they talk to you about cost before they start, they're on time and the staff is kind. If these things seem ordinary to you, you're lucky. I've been going here since 2014 and Downtown Dental and Dr. Palsis are my forever friends. read more

I have been a patient for over 7 years and used to receive high quality care. Although the hygienists and doctors are still incredibly competent, the office in the loop itself is run very poorly. On more than one occasion in the last month I received phone calls from Downtown Dental about my insurance being an HMO (I have a PPO), it not being accepted, and my estimated charges being completely incorrect or changing drastically. My insurance provider has not changed in the last 5 years. I asked them to bill my insurance or provide me with a print out, and the office manager was incredibly condescending and rude. She stated that "you wouldn't go to a hairdresser and not pay up front." Although, in healthcare, one bills the insurance and the patient covers the remaining portion, which I have done over the last 7 years. So we are just supposed to trust their "estimates" and pay up front when they have continuously made billing mistakes? I would not recommend this office to anyone. read more

I haven't had good experiences at Downtown Dental (and the giant pile of five-star reviews makes me wonder, especially when people who have complained say the owner isn't very customer-service oriented about dealing with their issues). I found the dentist super patronizing. I told him a dental appliance I'd gotten there didn't seem to be fitting quite right and, instead of figuring out what was going on, he basically told me I was wrong and argued with me about it. Weird. Another time, after I had my cleaning done, the hygienist was ready to walk me to the front desk. I said, "Uh, isn't a dentist supposed to come in and check everything out before I leave?" She looked surprised and told me the dentist was on vacation (not sure why I hadn't been told this beforehand). I had to insist that someone come in and check me before I left. Again, very weird as I've had a dentist check me at every other dental appointment I've ever been to. The cleanings themselves were just okay. It seemed like the tech was rushing through and there wasn't as much attention to detail as there could have been. The billing also was disorganized. I had to ask for a detailed receipt and what I was billed didn't match what the insurance company covered. I had to follow up, which is time wasted for me. This dentist was recommended by a coworker (who I think was dazzled by the fancy, high-tech equipment). I'd much rather prefer a smaller operation (the number of patients churning through here is high) and more personal service. read more

Superb service, immaculate facility. I almost can't wait to switch back to PPO and allow them to become my Dentist office. Dr. Carson was extremely professional and honest, and the hygienist was caring and friendly. read more

I am excited to write my first-ever Yelp review for my dentist, Dr. Palsis. Dr. Palsis is the best doctor I have ever had. He really cares for his patients and takes time to consult with them. Any time I've needed a procedure, Dr.Palsis thoroughly walked me through my options and helped me find the most cost effective approach. I can't recommend Dr.Palsis enough! read more

Downtown Dental staff are the greatest they ensure everyone receives personal attention. I never wait in the waiting room more than 9 minutes. The dentists are attentive and gladly answer all of your questions. Great view with fast and painless service. read more

I have been coming to this place for over 6 years. In those 6 years I guess I cancelled an appointment less then 48 hours in advance in 2019 and I unfortunately had to cancel today's appointment due to parking situation as I didn't feel comfortable taking an Uber. I did however ask to reschedule in November They told me they will charge a $50 feel because I cancelled an appointment back in 2019 and now! 2019?? I asked how long they keep this record for and I was advised there is no timeline so I guess when life comes up they will hold it against you and not work with you. This is probably the most unethical procedure I have encountered with any dentist. They can certainly charge their $50 fee, but I will never be coming back to this place again. read more