I alwsys come for ice cream and never for food, and most of the time I do mobile order and pick-up. The inside isn't very clean, just like most fast food joint. Besides taking some time to prepare the blizzard or cone, I've never had issue with the service. The cashiers are always nice. Tip: download the app to get weekly deals read more

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Cool under pressure! Food: Tasty Service: Solid Ambiance: Bright This Dairy Queen has notoriously been hit and miss but this time the visit was top notch! The service was efficient and the staff worked well together under pressure as there was a lot of people getting blizzards and the two folks working took it all in stride. It takes a lot of feed the 40 plus people who showed up all at once and they met the challenge head on. I tip my hat to you, DQ crew, you guys are the tops! This place is great for groups! read more

Dairy Queen Grill & Chill - The new DQ promo about their colon with the MLB - Fast Food Near Me - Kent, Washington

Went in for the free cone day, my wife has celiac disease and cannot have gluten or she will have health complications, so after explaining that to the manager they still couldn't put it in a cup which I would understand if I just didn't want a cone but she can't safely have one, safe to say I will never be going back read more

wanted to come and get some good grub, got two of the 4pc tendy meals, with gravy as the sauce. when i got home i opened my boxes and how on earth did i end up with none!!!!. im fricken pissed. my girlfriend cried. i jus want the two gravy's read more

this was horrible, we just came back from Dairy Queen. I got a blizzard and it was dripping out of the cup. this place forgot to give this lady her lettuce ON HER BURGER, my friend got a chocolate ice cream and it is runny, they also messed up on my friends ice cream they forgot to give her her toppings, never coming here again. I also thought they were supposed to flip the blizzards over, and they didn't, it was runny and she clearly saw it. read more

The chicken strip basket had no TOAST! Like what? That was the part of the basket I was hoping for the most! The service was ok but could have been quicker. But the waiter was very nice, she flipped all 3 blizzards read more

Are you kidding me?? Over $9 spent for what we thought would be a double cheeseburger and a medium drink. Turns out it was a trampled on single cheeseburger that had wilted lettuce and the top bun looked like it had been flattened with a garden rake. One bite in, and she couldn't take another bite. And we waited 10 minutes inside the restaurant to take it to go... for ONE cheeseburger. Definitely a waste of time and money. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Kent, Washington

I ordered a cake for my wife's birthday several days ahead. i sent my grandson to pick up it up and he came home with a cake i did not order. He said the people at the store were very rude read more

Ordered a banana split and the quality of the banana was terrible. The coloration of the banana was brown n look like it was on the verge of being rotten. Told cashier about it and she made me another one, only this time, the banana she used had cut marks of the decaying area but the inside was light brown. I ate half way n threw it all away. Dont dine here. read more

Hello everyone. I just want to let you know about the best Dairy Queen in town. My daughter and I arrived here Thursday evening and went through the drive-through. We ordered a kids meal and a single burger. When we received our order in correctly, we gave the store a call. I spoke to the manager BILAL. Immediately, upon hearing our concerns, he apologized. He told us to come and see him at the store. When we arrived back to the store, he gave us a refund, and they remade our food. BILAL also gave my daughter an ice cream dilly bar!!! My daughter and I are very busy and on the go. We chose Dairy Queen over McDonald's. For obvious reasons. After he took care of us, we used the restroom. I have to say that this is a very clean restroom. And if you come here, they actually have restrooms that you can use. The staff at this location and the manager are phenomenal. I give them five stars a thumbs up #PrettyDangGood. Thanks KENT Dairy Queen for a fabulous experience. See you soon! read more

Dairy Queen Grill & Chill - Mmmmmm this double cheese burger is slamming!!!! - Fast Food Near Me - Kent, Washington

My partner and I came in here craving a blizzard. The girl on the register seemed like she was new and learning which is okay ! We were very patient . The restaurant looked clean. We order a 6 piece however got mixed up and got a 4 piece. The gal on the register apologized and gave us our 2 missing pieces. I appreciate how she handled the situation. Enjoyed our experience at this Dairy Queen. Idk why there are so many mean reviews. People just need to be kind and understanding that there is new staff in training we were once new at our jobs too ! Thank you DQ! read more

Slow... 5 minutes to order cause no one was on the register. Cashier didn't seem to be that familiar with the register and ringing stuff in. Maybe new? Waited 20 minutes cause I could see they were busy. When I went to go ask about my order I was informed they ran out of peanuts for my peanut buster parfait. Basically spent 25 minutes in there and left with nothing. read more

My friends and I came in around 9:30 pm, and the workers were all glaring at us as soon as we walked through the door. mind you, we were not being loud or rude, and it was an hour before closing so it's not like we walked in right as they were closing their doors. My friend ordered a sprite, which the workers just forgot about. The workers then proceeded to glare at us until finally they asked us why we were still there. We let them know that we were waiting for a sprite. A worker proceeded to fill up a cup of sprite, then when they handed it over threatened my friend and said "Make sure you finish it all." ????? Wth is that supposed to mean? Anyways yeah 0/10 idk what illicited that response but they were all incredibly rude. read more

Waited 20 mins in line just to say "we're closed" when there's like 10+ more cars behind me for the free cone. Couldn't even honor the customers waiting. read more

Stopped here on our way home from football practice for our son. The drive thru line was long and we waited for about 25 minutes overall which seemed long for a fast food drive thru. Workers were very pleasant and polite. Food was accurate, hot, and fresh. We most likely will be back due to the proximity to football practice and the kindness of the workers :) read more

Had a blizzard yesterday, on the third and happily finished it off today, the Fourth of July. Overall the rocky road (which is at DQ for a limited time!) blizzard had lots of great aspects, these included: gooey fudge, luscious marshmallows, salty peanuts, and that classic vanilla ice cream to blend it all together and it wasn't all a sloppy mess! After the last time I got a blizzard from this location (about two years ago) I was hesitant to give it another shot but boy was I glad I did. Even the day after it still had all of its great flavors still packed to give your tastebuds a punch. Really enjoyed it and was a great treat, especially when one is recovering from multiple surgeries. Thank you very much DQ, you've also renewed my faith in the blizzard! read more

Dairy Queen Grill & Chill - Royal Rocky Road Trip Blizzard Treat - Fast Food Near Me - Kent, Washington

The people working tonight need to be fired. This chubby man with dreds was not wearing gloves and put his fingers in my blizzard, I literally had to just throw it away. I want my money back. Not only was that disgusting, IT WAS THE WRONG FLAVOR. We ordered a chocolate shake and a mint Oreo blizzard, you gave us a vanilla shake and an Oreo blizzard and we waited in line for over 30 minutes. If management actually reads this watch your freaking videos the guys just talked and didn't help anyone close this stupid location read more

Gets the 2 stars for blizzards - that's it. Lobby still closed - in July? Really? Open up already. No receipt - printer broken. Some people need receipts. Paid for extra cookie dough - did not think I got it Would avoid this location moving forward read more

Seriously, why are not of the workers not wearing hair nets? Disgusting! Plus, it really doesn't seam like there is any management working. Then they forgot our order. read more

Ordered 3 items, two blizzards and a peanut parfait. Almost $20 for melted ice cream. The parfait was only half full, with maybe 5 peanuts sprinkled on top. The ice cream was practically melted and more like a soup. Gross. You can tell they're closing in 30 minutes and didn't give a $hit to do a decent job in providing a quality product and services for items we paid for. Sad. read more

Ordered from here yesterday in the drive thru. The order taker was very patient with me as I looked through the menu and throughout my order she explained to me the difference between menu items if needed. I got to the window and added on a blizzard and she was kind enough to do so. The fries were so good! Perfectly crispy fries and had some softer fries. I like having that mixture of textures. Didn't need salt or ketchup and the oil tasted clean. I had a crispy chicken burger and it was delicious! Very crispy and simple with Mayo, tomato, lettuce and chicken. I got a brownie dough blizzard and the brownie signature one. Both very good although I have to say I like the signature one better bc of the crunchy pieces of chocolate in it. I'll definitely come back to this location! read more

This place is trash. It's 7:55 PM on a friday night in August. A Blizzard sounds great because it's still hot af outside as well as in my stately manor home. But no, the sign reads "Sorry for the inconvenience, but due to Inventory issues, we are closed". Is this some mom and pop outfit or a major national chain? Order some more ice cream fools. Give me a break Dairy Queen, you stink! read more

All the dudes here have oily hair and the place looks run down. The lukewarm fudge sundaes were so sticky and the dude really walked up to me with chocolate fingers then tried to give me a spoon bro wash that bird nest first. I shouldve asked for a refund when i saw them pour the ice cream and wait 10 min for the lukewarm fudge that wasnt even cooking in the pot dont go here if you dont want hair in your food read more

These people took their sweet time with everyone in the drive through. we sat here for over 45 MINUTES waiting to get our ice cream. i've never waited so long to be served in my life and they had several employees working. never coming here again. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Kent, Washington

Update/ review #2: lazy ads employees, that's all they have here. Not only did this place say that they were out of milk when my husband tried to order a chocolate milkshake, but they were also out of cookie dough, anything chicken , fries, onion rings, & anything else good on their menu. Once we finally found something they had, we got pretzels & queso & a water, this is how full we get the queso. Customer service: 2/10 Inventory: 0/10 Sauce filling abilities: -1/10 All i'm asking is you do your job how it's suppose to be done, aka, filling sauce cups to where they're suppose to be filled. I didn't pay $7.99 for 1/8 cup of queso, c'mon. HIRE MORE COMPETENT EMPLOYEES read more

Dairy Queen Grill & Chill - 1/8 a cup of queso because THIS DQ SUCKSSSSS - Fast Food Near Me - Kent, Washington

I just dropped in for a quick snack after a doctor visit. The place was strewn with napkins, sticky floors and dirty tables. I just ordered a shake and some fries and tried to pay with an Amex card. It kept getting declined so I finally figured out they were not accepting the Amex cards at all. The help did not even know and the usual placards on the outside windows were missing. I have learned to cut back on what I order when these kind of things happen so I kept it simple. The help was brand new and seemed confused at all times. The least they could have done was swept the floor before opening. I won't go back. read more

I came here to get my boyfriend a blizzard because he's never had one. I recall getting blizzards and they are thick and creamy. We ordered a mini Snickers blizzard and the consistency was already melted. It wasn't the thick and frozen delicacy that I've had before. I was hugely disappointed. However, I'm giving another star for their ice cream cakes which are pure ice cream and sold for a good price. read more

Dairy Queen Grill & Chill - Pretty much melted when we got it ... Really disappointed. - Fast Food Near Me - Kent, Washington

This just happened, my family went to pick up blizzards tonight and sat in a drive thru line, we waited 20 minutes in line only to get a recording from the order box that said diary queen is closed. Confused and frustrated we went to the window and there was a woman inside cleaning but no one at the window. When we googled the hours it says this location closes at 1030pm today it closed at 8:55pm. We are very pissed, about 9 cars in line with us sat in the drive thru only to have the store shut in our face. read more

Great service and nice staff too. Pro actively fixed out banana split that only had half a banana. I did not have to ask them to fix it! Great job! read more

Just went in, drive through had about 15 cars and not moving for 10 minutes. Brought my 3 children into the store and they told us they are no longer serving inside. It was 2pm not 10 or 11 at night. Also saw about 4 workers so idk what they're doing there. Ruined my kids day read more

Watched as 3 kids stood by doing absolutely nothing while one made our blizzard. Then one of the non- working kids opened the window and asked what we ordered. Well 5 minutes later the one who was working gave us our order. It's 101 degrees out, no lids on the blizzards as we drive home guess what, they spill out some because it'sso hot they started melting. Simply putting a lid on it would prevent this. The line of cars was 20+ and no wonder with one person working and 3 watching. Avoid this place, it's a disaster. read more

The strawberry Snickers Blizzard that I got here wasn't really soft serve. It was just sort of a squishy cup of goo. I'm not sure why it was like that, but I'll avoid coming to this location again. read more

Supposedly open until 11:30 on Friday and Saturday but drove up at 10:35 and was already closed, including inside.

This location you will never see the same employee for more than a month. It's constantly new hires. This is the only location that also screws my order up. Tonight I ordered my usual Cotton Candy with extra candy and extra syrup. When they handed me the ice cream it should be a pink color, it was white. I took a bite & it tasted like vanilla.... I could maybe understand but I ordered EXTRA syrup and candy. I was told "the syrup blends in" treating me like I'm stupid. I would've even been fine paying for more candy & syrup but when I talked to the manager he looked at me like I was stupid but re-made my blizzard (I've gotten 1000s of this blizzard, I know how it's supposed to look) this happens a lot at this location. Now I initially thought maybe they aren't using the correct syrup or mixing it right because when he remade it the was extra candy but not syrup. I've never complained before and I even tried to apologize for causing a fuss but as I was saying sorry the manager walked off. I wish there was a different DQ close to my house.... if they don't have cotton candy I'll get snickers.... even THEN if I ask for extra candy & chocolate sauce they'll charge me but not do the extra or claim to have done extra... 90% of the time after I get the snickers blizzard I'll drive to safeway and get a snickers bar and go home and add the snickers bar and pour some chocolate sauce in... I shouldn't have to do this.... & honestly I've never complained before so I have my ice cream in the freezer because I'm afraid someone spit in it -_- read more

Dairy Queen Grill & Chill - Cotton Candy Blizzard Treat - Fast Food Near Me - Kent, Washington

The speaker is currently muffled to a point you can't understand the drive through worker FYI. Also, during the noon to 1 lunch period I've had decent food here, whenever I order around 3pm or after the food is hi horrible and has obviously sat around. My chicken sandwich was dried to a crisp and inedible and my Sprite was just carbonated water, the mix had run out in the machine. All this I figured out after I left so I'm out 10 bucks for a lunch I can't eat. I would just avoid this place at all costs. read more

Dairy Queen Grill & Chill - Dried out chicken sandwich, inedible. Soggy tomato and wilted green lettuce. - Fast Food Near Me - Kent, Washington

They have this fan promise to make it right but the guy in drive Thru had a little attitude in his tone when asked for a banana split. He did say that they did not have any bananas so I said can I order it without bananas and he said no it's OK to make it a Sunday with the two toppings. I then went to the window and the young girl with the 2 tone hair rolled her eye at me when I asked for the second topping. We could make another one but we're really busy. I said ok I want what I paid for and she rolled her eyes at me again. I waited in this line as well. read more

I have not been to Dairy Queen in I don't even know how long. We happened to be near one today around lunch time and I knew that I had to go there. When I was little and growing up in Phoenix, AZ, they had Dairy Queens. My mom was pregnant with my sister and when she was getting close to popping her doctor told her to take some walks to loosen things up I guess. So in the evenings we would walk to Dairy Queen as a family and I was so excited. Flash forward to now. I'm lactose intolerant and couldn't even have ice cream anymore. So why I really wanted to go here had nothing to do with ice cream. I just wanted to be able to say that I have eaten at a Dairy Queen recently. I had a regular cheese burger with fries. Just a good ole classic burger and delicious fries. read more

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There was an eyelash in my boyfriend's blizzard AND they don't have Midnight Truffle anymore. Dairy Queen has me all the way fucked up. read more

Went on 11/7:21 and ordered a $6:00 meal deal and my drink was a lemonade which was nothing but water lemonade I couldn't believe they would give that to a customer it was terrible Thank you read more

To begin, I would give this restaurant an easy five-star yelp review if not for one thing: they do NOT have the cherry wax for my beloved cherry-dipped cones and I find this tantamount to a criminal act. I have never seen a Dairy Queen that doesn't have the cherry wax, and it breaks my heart that my local Kent Dairy Queen falls painfully short in this regard (I actually emailed them about this before this review, but I never heard back unfortunately). That being said, the restaurant is clean and the staff is helpful. If you are looking for some delicious ice cream, give this place a shot. If the cherry wax is added, I will be thrilled to update my review. read more