I LOVE peanut buster bars from Dairy Queen... Period! I have always loved them. I will always love them. The thick, creamy chocolate sauce then generous helping of roasted peanuts then DQ ice cream in multiple layers then all frozen together is just scrumptious. One of those things I can and will eat way too many of. The local DQ is minutes from my house and they sell peanut buster bars by the box of 6. I love them. I buy them. I keep them in my freezer. So easy, so affordable, so yummy. DQ service is always easy and efficient even though they are always busy. Their store is neat, clean and easy to get in and out quickly. Definitely the way to go. read more

DQ Grill & Chill Restaurant - Peanut Buster Bar - Ice Cream & Frozen Yogurt Near Me - Willoughby, Ohio

Rude employees for take out. Tell them to lose the attitude or quit since they're so miserable

Very cool DQ. Nice indoor spacing with tables and booths. Outside patio is spacious. They also serve food. Everyone was friendly, quick service, and blizzards were good. read more

DQ Grill & Chill Restaurant - the seating area - Ice Cream & Frozen Yogurt Near Me - Willoughby, Ohio

Stopped in a few weeks ago needing a birthday cake for my grandson. Being someone constantly on the go I forgot to special order a Spider-Man cake. Even though the cake decorator was on her way out the door she was still kind enough to put a few spider webs and a cute little spider on the cake which made our little guys day special and kept me out of trouble. Thanks for the outstanding customer service and delicious ice cream! read more

DQ Grill & Chill Restaurant - a birthday cake - Ice Cream & Frozen Yogurt Near Me - Willoughby, Ohio

It's always clean and always nice people work there. Great customer service! Fast fast fast ! Use the app people . Earn free cakes

Always did a great job on cakes. Ordered a cake for the holidays paid for extra flowers told them to make it as festive as possible with glitter literally put rosettes around the cake and a pearl in each center that is not a flower not even any leaves not sure what a paid extra for it was pretty basic read more

This entire place. I just came here last night, and had to leave a review because I am still thinking about that chocolate peanut butter milkshake. YUM. I don't go to Dairy Queen often, but it's a franchise so it's easy to know what to expect. Not from my neighborhood Dairy Queen though.. if this one was closer to where I live, I learned I might go more. The line was long, but it moved unusually fast. The person taking my order was proficient and patient, which I greatly appreciated. My entire order was correct, and delicious. And all the employees were smiling and laughing when I got to the window. If they hated being there, you sure couldn't tell. Even the person who brought the rest of my order out to my car was a delight. It was just a nice, easy experience. Very rare. Thank you :) read more

Truly what is the point of spending that much on a blizzard if you're hardly going to put any of the toppings in it. It has happened multiple times now. Be better if you're going to make people pay that much for ice cream. read more

Over multiple visits, this Dairy Queen has provided quality food and dessert while also being polite and quick.

So first of all, they were busy as fuck as soon as we came in. The weight was terrible. She act like she didn't know what I was saying. She got my order wrong. I asked for saucy chicken tenders dry as fuck. My friend ordered her french fries. No fries came. We walked back in there. Asked for saucy chicken tenders. Came back dry as fuck once again. My friend got her fries again. Still came back. Empty as fuck. Overall service zero out of 10 I was being nice with the one star. they just need to shut down. Also, a white couple just came out and they had to walk back in because their order was wrong. Terrible service didn't get my stuff here. They go again walking out. Hopefully it's right this time. Never coming here again. read more

I couldn't be more disgusted by the fact that I found an acrylic finger nail in my blizzard. This is absolutely disgusting. Please see my photo. read more

DQ Grill & Chill Restaurant - Found a fingernail half way through. Disgusting. - Ice Cream & Frozen Yogurt Near Me - Willoughby, Ohio

Great place for burger and Fries or soft serve goodness... a particularly enjoy the $5 lunch which is a full meal and a sundae. read more

DQ Grill & Chill Restaurant - Bob the Raptor Says "Sunday Prey!!!!" - Ice Cream & Frozen Yogurt Near Me - Willoughby, Ohio

As an alumni of the greatest Dairy Queen ever (RIP Pritchard's DQ, Mentor on the lake Ohio) I know what makes a good DQ. This location is as close as you get to my former employers awesome franchise. It is clean and friendly and I've never had an excessive wait. Enjoy! read more

Service time was quick. Customer service was friendly and polite. Only downfall...you order a sprite and you get a diet soda instead...

Kelsey Wilk was wonderful. Why does she no longer work there ??? Willoughby DQ won't be the same!

Have lunch with my family. We came in to eat which is not like us. The staff was very fast and friendly. The place was very clean. We put in order and was give a pager. The food was brought to the table hot and fresh. Very polite staff. Everything was clean and stocked at the drink tower. Ice cream is always great. read more

Took this place 45 min to fill 1 order, ridiculous! I work for uber and they had 15 min advanced notice but I don't think they even started cooking it until after I got there. read more

Occasionally I stop at Willoughby Dairy Queen to get take out, since I work in the area and it's close by. I don't often write reviews unless I'm really impressed or a place really gets under my skin. I figure, my continued patronage is a good enough review for most places that do an OK job of providing decent, everyday service. But, Willoughby Dairy Queen has forced me to venture from my busy and comfortable bubble... I have to say, the food's not bad, but the ice cream has taken a dive, over the last few years. It tastes like frozen marshmallow; not the regular, middle of the road, drive through quality, vanilla ice-cream I usually expect from "soft serve" joints, but I like their fried mushrooms. It's usually pretty busy, so I have to wait in line most visits, which (unwittingly) gives me a pretty good perspective on the employees. Many of whom are professional and courteous. But... While waiting in line to order food, last week, pondering if I should order an Ice-cream cake for my son's birthday, I happened to witness one of the employees, an elderly lady who's often behind the counter, being really rude toward one of the customers. So what, if the customer was taking somewhat of a long time ordering her blizzard! She was asking the employee if there was this or that ingredient in various concoctions, and the employee impatiently snapped a smart-ass answer using the most annoying, nasal tone, something to the effect of, "What do youuuu want in it? Just tell me what you want!" and rolled her eyes as she turned and looked toward some young girl behind the counter, while the customer was trying to answer her. I don't know if that's her real voice, or if it's just the way she talks to customers, but it's really annoying! The other worker was obviously embarrassed. I usually ignore stuff like that, because she's elderly, and maybe the she's having a bad day... But, this is not the first time I've seen this woman act like a complete douche. She's wholly consistent with her negativity. She NEVER smiles or greets customers in a friendly manner. With nearly every customer, including myself, I've seen this woman interact with, she acts like their requests are the biggest imposition on her day. I don't know if she's the owner's mother-in-law, or what, but if I treated anyone at my work like that; client or coworker, I'd be gone! So, I can't figure out why else she's still working at Willoughby Dairy Queen, other than she's someone's family member. It's obvious, she just hates people! Anyway, a few months back, I witnessed her talking in a condescending manner to the middle aged blond lady who works there. I assume, the other employee makes the cakes, because she was holding a pastry bag at the time and she's taken cake orders from me, in the past. Although, they were sort of in the back when I witnessed Ms. Nasty dressing her down; "HELLO", customers can see and hear you... Don't tell me she doesn't realize others can hear what was going on; it was totally unprofessional! The cake lady has been very sweet and helpful when I've had to deal with her. I can tell she genuinely likes people and has gone out of her way to go over different design ideas and talks to customers about everyday life, in general. Also, I've noticed, whenever she looks at someone, she smiles! She should be the one in front dealing with customers; not Ms. Nasty! I don't need a particularly blissful experience, every time I go for take-out; neutral is just fine, but I've had enough of the negative. After last week, I'll be crossing Willoughby Dairy Queen off my lunch rotation, because it disturbs me to witness such unnecessarily abusive behavior towards others. Life and work are too stressful, as it is, to have to consistently feel stressed going into any particular fast-food joint, too. Hopefully, Willoughby Dairy Queen will get a clue and can that wretched hag! read more

When visiting the in laws in Lake County, this place trumps all other local fast food(Steak n Shake, Wendy's, horrible Hardees) for comfort food. Which you need when visiting family. Comfort. The chicken strip meals and ice cream are not all that memorable, but consistently satisfying. My dog freaks out when we come here. She basically knows all the different drive thru's between Lakewood and Mentor. This is one of her faves. Although the toast they give you in meals is a bit weird. And dry. But whatever. As long as it doesn't give me the runs, I approve. read more

I grew up on DQ ice cream and I am sad to say that the quality of the ice cream has gotten worse over the last few years. The ice cream used to be so creamy and had excellent taste! Now it seems like DQ has lowered their standards and have begun to use low quality ingredients, which has caused the product to taste like ice milk. I would have went to McDonald's if I wanted low quality. DQ please bring back the better tasting ice cream, Please!!!! read more

I accompanied my sister today to purchase some blizzards for our family. It has been years since we've had DQ, with that being said we were unfamiliar with all of the new flavors. Asking the lady through the intercom, was futile. The lady was unprofessional, uninterested in helping, at one point she told my sister that underneath the big DQ sign is the menu. I have to say that I was pleasantly surprised and appalled that anyone would respond to any customer in that manner. My sister further informed the person at the window of the incident and recommended they take further action against the rude employee. The person at the window as well as the manager were laughing and did not take her complaint seriously. To make matters worse our blizzards and shake were done horribly wrong. I will not revisit nor recommend this Dairy Queen to anyone. read more

Remodeled in February. We've been there a couple times since then. The neighbor loves their sandwich made with healthy turkey bacon. Cones were crispy and not soggy. Same great service inside and at the drive through. Plenty of soft seats inside. read more

This is absolutely the best Diary Queen I have ever been to. Most are very cheap on the amount of stuff they put in their Blizzards... Not this place! I stopped going to DQ because their Blizzards have so little stuff in them I'd rather go to another place. But this place has redeemed DQ in my eyes :) read more

Did lunch here today. Ordered the grilled cheese iron sandwich kids meal, which came with fries, a soft drink and ice cream. The sandwich was fresh, hot and crunchy but tasted bland...the fries were decent and the cone was okay, although I think McDonald's makes a creamier better-tasting vanilla cone. My daughter liked her chocolate dipped cone and thought the fries were good but not as good as Wendy's. I can't say the food was bad but I can't rave about it, either. The restaurant, however, was clean and I enjoyed the oldies playing on the radio. read more

I only give them 3 stars because they are very inconsistent with their blizzards. 95% of the time we end up with blizzards that aren't properly mixed. Meaning, the bottom half is all vanilla ice cream while the top half is correctly mixed. My husband and I both ordered the Salted Caramel Truffle Blizzard a few weeks ago and they appeared to be made differently. Mine was primarily vanilla, his chocolate. These our are favorite blizzards and we aren't pleased with the inconsistencies. Especially when they are almost $5 each. They either need to get rid of employees who don't do their job or train them better. read more

This Dairy Queen has a history of messing up orders at the drive thru. Today I sent my daughter to pick up food for our family. When she got back home we discovered that they shorted us my son's burger meal. My daughter called and the girl said she remembered putting it in the bag and hung up on my daughter. My son now doesn't have his food and I'm far too angry to go back there. I can understand the missing food but denying it and hanging up is unacceptable . The food isn't all that good for this hassle. read more

Extremely rude employees who clearly don't care to be there. The new remodel is extremely dull. The pecan mudslides were in a shallow, skinny cup and looked like they came from the garbage can. I worked at a DQ for 6 years, making this experience especially disappointing. I was always told, as a worker, that working at an ice cream shop is important because you want to enlighten the customers' days with a nice smile/attitude and some pretty ice cream. I didn't get that vibe on the other side of the counter. So sad with the direction of this company, especially given it's awesome opportunity in such a beautiful city like Willoughby. Wouldn't recommend, unless you've got some strooong cravings... just expect to leave with a pit in your stomach! read more