Better customer service Better kind…read more Srop attempting to sell males female wear under the guise of u unisex

Everyone is friendly and I have no complaints with the staff. My biggest disappointment has been in…read morethe making and delivery of my eyeglasses. The first pair came in with the lenses NOT MADE CORRECTLY. After going through a second visit and thorough recheck, it has taken too long to get my eyeglasses delivered. I was warned it may take some time...since they had been pushing a sales event..however, MINE PROBLEM WAS THEIR SCREW UP. I think I will go back to WAL-MART for future pairs of eyeglasses.

Mrs. Monti, Thank you so much for your kindness,…read moreprofessionalism, and amazing customer service. You're not only a great manager but also such a positive reflection of your company. I really appreciate all the help you gave me & my daughter it made such a difference!

Nice New high priced store but the sales rep needs restoration. I was met at the door with proper…read moregreeting but quality service ended there. Rep made it crystal clear that it's all about the $$$. She exuded a just buy and go vibe that instantly made me question why I might spend hundreds of dollars at LensCrafters (LC). I browsed the inventory which was nice. I noticed that the prices for some of the same frames where higher than those at VisionWorks. LC had more models of each brand but again, they are priced much higher. When I asked about price matching the snob said "That's Them" smirked and walked away. I browsed the inventory noting the model #s of frames that I liked and politely left. I did see frames that were also available at VisionWorks. So again, I compliment the nice shiny new store and remind LC that presentation is important but customer service is crucial (especially in today's economy). I got my exam at VisionWorks and planned on filling my prescription at LC because that's were I purchased my last pair of glasses (when LC was in the mall). I may have made the purchase at LC, if not for the lil snob they have on the showroom floor. So LC HiHo, NoGo back to VisionWorks goes My Dough. I 'm sure that I'm just one of many that has encountered this individual. You got a nice new store but your rep needs to be upgraded. I'd rather enjoy a burger at Mickey D's than pay top dollar to be snubbed at a so-called nice restaurant. My stars reflect the service, not the facility!

I had a appointment today with Dr. Motamedi (October 27th) Besides being a fantastic optometrist,…read more Dr. Motamedi has such down to earth kindness and care. I'm so blessed to have Dr Motamedi as my eye Dr.

Dr. Shahab Motamedi is THE BEST!!!! I've been taking my…read moredaughter there since 2017 and he is truly awesome! My daughter has special needs and she is very afraid of doctors. He takes his time with her and talks to her to make sure she's comfortable before they get started. The staff is also very welcoming, helpful and pleasant.

the doctors, Melinda are awesome and listen and meet your needs…read more Sabrina and all the associates are very helpful and friendly

Please be aware. This location/office employees were unprofessional and dishonest except for one…read moreemployee (I believe she was Asian). The other employees were dishonest and will con you to purchase eye wear that are not needed or covered by your insurance. Also, they over charge you for a simple eye exam and make significant errors with your insurance billing. One tech stood over me with her long nails and waved them in my face when I inquired about the billing which was incorrect. My goodness, this was a horrible experience and I am not returning. Unfortunately, I am out of $400.00 and the eye wear gives me vertigo. I hope others are not treated like I was treated.

Waldorf vision wks sucks even during the snow Myesha & her staff had clients waiting way too long…read morebbb & yelp customer reviews also the one near Wegmans Towne Center. 2nd unacceptable the Lab located in Texas. The Vision wks in Waldorf gets a 1 star the lab gets a zero star rating because as a paying customer no one irregardless to weather conditions should never have to wait as long as I did on the phone or by mail visionwks lab sucks. Frances Greenhill Johnson ps I had to file a complaint because of how poor customer Svcs I recvd Order placed in Jan 2026 & March nothing has been recvd is unacceptable. The 1st visit in Brandywine the young lady added many features without sharing the costs only to recv a bill for 700.00 however I did like the frames. But the 90 day return policy was definitely used & returned. I will from now on use My Eye Dr as they just lost a client, they need better customer Svcs and the Mgr said it's the lab I don't care who is responsible I'm out!

I came here twice and both times the service was Terrible. The man with the white hair who sits in…read morethe eye exam desk this evening at 6:30 pm acts as though he barely wants to help me. After 25 awkward minutes trying to help him, help ME to find my vision insurance benefits and his energy having my thinking about just leaving, so that I could order glasses, I gave up and just asked to have my prescription printed. I was calling my insurance, telling him what to search to find me, the whole 9. He hands me off to another tall young man - who - during my last visit was too busy asking me a bunch of unrelated questions about myself while I'm giving him this blank stare, and being too friendly to the point where I had to tell him "hey, I'm just trying to order some contacts" and he messed up my order - shipping it to the store versus my house) Do you know this whole time he didn't bother to see that both RXs just expired 2 ago. What a waste of time. When I came in, he didn't even acknowledge me there when I was the only person in the store until I said something to him asking who should I call to help me, and I truly think he was even more so happy when I left.

The Dr is great. I am a patient of Dr. Choudhary and I am seen on time and the office is never…read morecrowded and I usually get a prompt response when I have a question or concern.

This place used to be good. But once Maryland started in with all this oppressive socialist…read moreinsurance crap the care has fallen by the wayside. I kept asking my mom why she couldn't get her cataracts removed. The doc kept telling her they weren't ripe. The state of Maryland doesn't think so until she wrecked her car? Oh great plan...? It would have been nice if the doc explained this so she could have gone to a dr. In Virginia

Just left a scheduled appointment here and will NEVER go back!!!! I had an 11:00a appointment so I…read morearrived at 10:30a. Unbeknownst to me the Mall doesn't open until 11am now (as opposed to formerly opening at 9:30a). I parked outside JC Penney (which is the closest entrance now that SEARS is closed down. When the Mall opened and JC Penney opened their doors I entered. JC Penney didn't open their doors that lead into the Mall so I had to leave the store, drive to another entrance where I could enter the Mall. I arrived at the store at 11:12a and was told that I missed my 10 minute grace period because they were using a "remote optometrist" who was servicing this store as well as other stores simultaneously (I have no idea how I was going to do a remote eye exam but ...) and needed reschedule. I explained what happened with trying to enter the Mall and was told that's not their problem. I have been coming here every year for an annual exam since having my lasik surgery in 2010 and feel that ANY customer should be treated much better than this. The front desk guy was very condescending and when I told him I'd just make an appointment somewhere else his response was "That's fine. Have a nice day". They have lost a customer in ME as well as my entire family who use this location!!!

f/u is awful. i had an eye exam for contacts on march 15th. got that done with them no problem…read more told by doctor trial lenses would be ordered and once they come in i would be called. may take a minute to arrive as i do have a high prescription/bad vision. april comes around so i f/u to get status of my trial lenses. the lady who picked up the phone says to me she's not sure if they have been ordered so she will reorder trial contact lenses and will call me when they come in. here we are in june, suppossedly they are having phone problems so i called twice to leave a message for a response. i still have not heard back from them. it should not take this long and no return call. i was a longtime customer but not anymore!!!