Everyone seemed quite friendly at the Alexandria location. I was immediately greeted by Juan and in…read moreless than 5 minutes, I was on my way to the chair. The dental hygienist was very kind and took her time explaining everything that was happening. The xray portion was a bit painful but, the dental hygienist made me as comfortable as she could. During my appointment, I did feel like the hygienist kept trying to sell me on different rinses and various other items. Other than that, every employee took great care of me. I'll definitely return.

Nova Dental Clinic is good. The staff are friendly and helpful. I liked having my dental X-rays…read moredone with a wireless device, so quick and convenient. The waiting area is cozy with hot drinks, and the Halloween decorations were a fun touch. It can get a bit crowded at times, but only for a short while. They have plenty of staff, and everyone works smoothly together. I basically go for dental cleanings, so I can't speak about any other services.

Fantastic dentist - I am not the world's best dental patient - but here I am treated like an old…read morefriend. The dental care and advice is great, she discusses all the options and their costs. I feel lucky to have found her!!!! I moved from the area and the one thing I miss most is Dr. Cindy!!! Office staff complaints are one thing but are out shadowed but the excellent dental care!!!

My wife and my kids used to go, but we stopped going there because of the receptionist guy with lot…read moreof tattoos. He was extremely rude to me and VERY VERY arrogant person. Since that day we never ever went back. Dr. Cindy Nguyen Is the best one there. She's very friendly and nice

I filled out all of the required paperwork and provided my insurance information before my…read moreappointment, so I assumed everything was confirmed. Unfortunately, when I arrived, I was told the office was out of my insurance network. This should have been addressed prior to scheduling or at least before I came in. It feels like a lack of communication and consideration for patients' time. Because of this experience, I'll be using another practice moving forward. I encourage the office to verify insurance coverage beforehand to avoid putting others in this situation.

Everyone was so sweet! I hadn't been in over six years to a dentist. I was nervous and I know not…read moreeasy during the deep cleaning but my hygienist Kathia (hope I spelled it correctly) was patient and explained everything in detail, so I could understand why they were doing certain cleaning. With my insurance it was decent priced. I have to go back for my first fillings but they ensured I knew what the cost would be up front. So grateful I found them.

Best dental office I have ever been to. Everyone there is always upbeat and so kind and makes you…read morefeel so welcoming. They focus so highly on attending to their clients needs and go the extra mile to make you feel so comfortable. I always hate going to the dentist but they are so thorough with every thing they do and how they always asking if you are okay every step through the way and during the procedure. I am in love with this office and highly recommend them. -K.

We were charged close to Double our Co-Pay amount. I had to file a formal complaint with Aetna and…read moreeven then they will not refund my $2000 they over charged me. I already paid off the credit card they put the charges on those funds should have been offered to me for current dental care at their office or in a check! The credit card they claim to have refunded has no records of this transaction! Be VERY CAUTIOUS always get pre authorization before they do any services!

I have been self conscious about my smile for as long as I can remember due to serious grinding…read more Dr. Toyer and Arissa took their time from start to finish. From the paperwork all the way to the night guard at the end. They replaced both of my front teeth with crowns and used some new fangled high tech scanner computer to take 3-D scans of my teeth for the process. But it's not just this procedure that stands out. I mean, they came out better than I expected by far. But. I have been seeing Dr. Toyer and Dr. Toyer and their team for five years now. I can't remember a single doctors office ever that I've felt more at home. Everyone knows you by name. The pride Dr. Toyer takes in his work is evident from the start to the finish. And he's real hip too. Completely up to tomorrow on the newest tech to make your procedure a breeze. Oh and they do amazing with pediatrics. My toddlers love going to see them! My daughter had a major procedure done here today and Evie, Aritza and two other ladies (I don't recall their names) made it so amazingly smooth. She's only 5 and I inadvertently had frightened her the night before but they handled it all. Even my nerves! Thanks again crew! Keep being number 1!

After being a patient of this practice for more than 10 years, I've finally decided it's time to…read morefind a new dentist. For the past six years, I have continued driving approximately 45 minutes each way because I valued the care I had received here. Unfortunately, their growth seems to have far outpaced their ability to adequately accommodate their existing patients. Last fall, I had to reschedule a routine cleaning because I was the primary caregiver for my mother, who was battling cancer. I completely understood that rescheduling was my responsibility--but the next available cleaning appointment they could offer me was SIX MONTHS later. When life circumstances surrounding my mother's cancer forced me to reschedule again, I was once again told the next available appointment was another six months away. That means a routine dental cleaning was pushed out an entire year--not because I was unwilling to schedule one, but because this practice apparently does not have enough availability to accommodate an established patient of more than a decade when life happens. What makes this especially frustrating is that the practice continues to grow and accept patients despite existing patients having to wait six months for a cleaning appointment. If you're considering becoming a patient here, I would seriously reconsider. Unless you can book your cleanings six months in advance and guarantee that absolutely nothing will interfere with that appointment, you may find yourself waiting another six months if you need to reschedule. After more than 10 years as a patient--and six years of making a 90-minute round trip to remain one--I expected considerably better access and consideration for established patients. Unfortunately, loyalty does not seem to mean much when the practice has grown beyond its ability to accommodate the patients it already has.

I changed my insurance, and unfortunately this office was no longer able to accept me, which I…read moreunderstood. I decided to establish care with a new dentist, and I was very disappointed to find out that I had cavities developing in areas that are difficult to reach with regular brushing, including around old fillings. What was most frustrating was that during my visits here, I was always told, "Great job brushing," and I was never informed of any concerns or areas that needed closer attention. It also felt like the office was more focused on scheduling my 6-month follow-up appointments than on thoroughly addressing my dental health and providing clear communication about my care. I had referred family and friends to this office, and unfortunately, they experienced similar issues. Communication and follow-up are very important when it comes to dental care, and I feel this was lacking. The office staff also did not provide a welcoming experience, and there seemed to be constant staff changes during the time I was a patient. I initially overlooked that, but combined with my overall experience, it contributed to my disappointment. Overall, I am very unhappy with my experience and would not recommend this office based on my concerns with communication, consistency, and the level of care I received.

I contacted this location to schedule a routine cleaning as a new patient and inquired whether my…read moreinsurance was accepted. The staff member collected my information but ultimately stated she was unsure if my insurance was accepted and that someone would follow up the next day. By the end of the following day, I had not received any call, text, or update. I reached out again and went through the same process, only to be given the same response. I asked whether I had reached a call center or the office directly and was informed that I was speaking with the office. I explained that this was my second time experiencing the same interaction. I was then told that during my initial call, my information was likely not documented, which was quite concerning. I requested to speak with a manager. Shortly after, the same staff member returned to the line and stated that my insurance was, in fact, accepted--an answer that only came after I requested escalation. I reiterated my request to speak with a manager, at which point Carla identified herself as the manager. Carla attributed the initial issue to a call center, but when I pointed out that I received the same response during my follow-up call, she explained that the staff member was new. Unfortunately, Carla did not demonstrate a sense of accountability or urgency regarding the situation. Her response conveyed that this experience was not a significant concern, which was disappointing and did not reflect a high standard of customer service. Overall, this experience left me with little confidence in the organization's communication and administrative processes.

This office told me twice they were in-network and that I owed $0 for a routine cleaning, then sent…read morea bill months later claiming they were out of network the whole time. When I disputed the charge, I was being gaslighted by staff saying I should know my insurance instead of the error being corrected or them telling me they were out of network -- extremely unprofessional and deceptive. I've also personally witnessed management encouraging patients to leave 5-star reviews before leaving, which makes the overall experience feel manipulative and untrustworthy. Do not come here without confirming everything directly with your insurance. Or better yet DON'T COME HERE at all. They are 100% untrustworthy!!

Highly recommend Dr. Vera and her team. From the moment you walk in, you're greeted with warmth and…read moreprofessionalism by the front office staff. They always make scheduling easy and are incredibly accommodating. Dr. Vera is not only skilled and knowledgeable but also kind and caring. She takes the time to explain each procedure and makes sure you're comfortable throughout your visit. Whether it's a routine cleaning or something more complex, you feel like you're in the best hands possible. The hygienists and assistants are also amazing--thorough, gentle, and friendly. Every visit is a stress-free experience. If you're looking for a dentist who genuinely cares about her patients and has a wonderful staff to match, I highly recommend Dr. Vera and her team!

Been coming here for a few years Always clean…read more Staff is friendly and explains everything

We are so lucky to have found this dentist when we did years ago. After some bad experiences with…read morelocal dentists we were beginning to lose hope that Woodbridge had any quality dental professionals around. What a find! His staff is courteous, friendly, and follows up routinely after appointments to schedule services throughout the year. Dr. Brandt is patient, knowledgeable and most of all trustworthy. He takes only the amount of patients he can see in a given time, I don't think I've ever seen more than one other person in another room during my appointments. He focuses on quality over quantity. We've finally moved our kids from a pediatric dentist to his practice because we trust him with all of our care and value his judgment. Never one to push unnecessary procedures for money but will tell you what you NEED to hear vs. what you probably WANT to hear LOL. If you have a cracked tooth you can't afford to fix properly or remove, he can give you an estimate of how long it'll last before it falls apart in your mouth, he can try his best to patch it for comfort though He likes to educate while explaining things too which I appreciate. While I generally hate most dental visits I will say that my favorite part of visiting his office is the music, it's like revisiting my childhood every time I get in that chair LOL Don't underestimate the power of atmosphere and ambiance, it can definitely calm nerves. I gladly recommend him to anyone searching for a dentist.

From the owner: At Jason D. Brandt D.D.S., a dentist's office in Woodbridge, Virginia, we keep your smile gorgeous…read moreand healthy with our one-on-one dental care services tailored to suite your needs. Treatments include both general and cosmetic dentistry. Our friendly

I've hesitated to write this review, but after two years, I think it's time to share my experience…read more My family and I were patients here for over eight years, and while things started off great, the quality of care and professionalism gradually declined. It began with noticing that cleanings were becoming rushed and incomplete -- sometimes it felt like no real cleaning was done at all. Over time, that lack of thoroughness became the norm. The final straw came with a serious issue involving a financing plan for my son's treatment. Although I agreed to an 18-month, no-interest plan, the office enrolled me in a 24-month plan with 26% interest. It took me four stressful weeks and numerous calls and emails (many unanswered) to get it fixed. At one point, I was even told the account could only be canceled if I opened a new one, which felt coercive and unprofessional. As a Deaf patient, I rely on email communication, yet messages often went ignored. Two years later, I still haven't received the final statement or an explanation for the mysterious $125 credit that I was supposedly owed. Our new dentist also questioned the amount of work that was recommended here -- and several of my son's fillings had to be redone because they had fallen out, costing us $750 out of pocket. I'm sharing this so others know to review their paperwork carefully, confirm financing terms, and keep all communication in writing.

Unreliable and unhelpful. Canceled my appointment a few days before after getting babysitterread more