Received a facial and laser treatment last weekend when redeeming this deal. Great service and Jill was super helpful in booking my appointments and making me feel comfortable. They use the candela laser which makes laser hair removal easy and not so painful. Would recommend this place for hair removal services and facials anytime! You won't be disappointed! read more

New location (just a block east on Wilshire) is SO gorgeous! In honesty, it finally matches the quality of services offered and the amazing staff that works there! I've been going to dr LASER for over SIX years (so yes, I have found a way to stop the aging clock.. and maybe even reverse it!) The staff has always been super friendly and down-to-earth -- you will feel welcomed and taken care of from boss babe Abi, to front gems Kelly and Karina, Kate is an artist and a scientist when it comes to your face, and never EVER miss an opportunity to get a facial/treatment with Zhaneta! They don't pressure you with buying services BUT their pricing for top-notch services is so reasonable (and their specials are not to be missed!) you can't help yourself! It's all so worth it! Look your best & feel your best after a visit at Dr LASER! read more

I bought 60 mins fascial but I only got around 30mins treatment. And the front desk is rude. I went through the poor reviews see if this is only happened to me. I found out it's a common problem and I feel little better now that I am not only the "Lucky" one to be treated like that... highly recommend not going there read more

Everything was good until the last treatment of my package. The last treatment was a VE Peeling. My face didn't peel . Nothing, anything. The first time I did my face peeled a lot .the girl used almost nothing product in my face. I think it is because was my last treatment of the package. One thing o have to praise is the girls who work in the reception. Very nice read more

If i could give "0", I would. I had purchased and prescheduled 3 treatments of micro needling. However, after reading reviews and the procedure results, I had changed my mind. I left numerous messages to cancel my appointments and either get the refund or change to a different service. They had never call back or call me to confirmed my appointment for December, 8. Finally, when I didn't show up for my appointment " Milana" who is a manager and as she presented herself- a co owner, called me that I missed my appointment. I stated that I'm not interested in microneedlenig and would like to apply my purchase towards a different service. I was told that I can apply to a facial service only or laser. And when I said I'm not interested in facials, I would prefer to use it towards Injections, She called me that I ve been "stubborn ". I ve been a medical professional for over 20 years, I am 50+ yo, and have been insulted and spoken to like I'm a toddler. I asked her name , but she refused to give me her last name. Any other questions I asked, I was told that " It is not of my business " I would not recommend a business with such a poor customer service, rude management and won't give a dime to this owner. Santa Monica Location is a poor run business: they never call you back and it is impossible to contact them, and very rude management. Get your hard earned money elsewhere. read more

I had a great facial name by Alicia. My skin is glowing and I feel amazing. I will definitely return.

I absolutely LOVE Dr. Laser! From my fabulous ladies at the front desk who are always so kind an accommodating, to Zhaneta who give the most amazing facials. I really wanted to acknowledge Dawn because she has been such an incredible help with my laser tattoo removal. She is so quick and efficient, and I get the best results. I would highly recommend. read more

I cannot say enough about my experience here. From start to finish, everyone was so professional and welcoming. Savannah was a sweetheart and immediately made me feel comfortable and confident in my decision to have laser treatment. Would highly recommend!! read more

Worst place ever! Staff is rude - especially the front desk. They make you wait for 20 minutes for your appointment, no one cares. The facilities and equipment seem outdated. One worker actually admitted that your unwanted hair will never completely go away. one time it rained outside and the roof over the waiting area leaked rain water. So janky and complete waste of money. read more

*****************************************BEWARE************************************* ***************************I WOULD NOT COME HERE*********************************** I got a groupon (worth $200) for here and made an appt to come in to have my tattoo looked at. The guy at the front was very nice. He said that the groupon purchase I made was wrong because my tattoo was 22.5 square inch and the groupon I had was for 9 square inches. But he would put that amount towards the procedure. So we talked a few numbers and he suggested we TRY TO SEE how much I would be approved for, so we went head and did that. I filled out the application and he talked to them. Then it was my turn to go see the doctor and the lady was very nice, she was even making jokes knowing I was nervous, so I thought that was funny. The procedure was not what I thought it was. It hurt like HELL and the cold air blowing thing that I've seen other offices have, they DIDN"T. Afterwards I went to the front desk and the guy said I was approved for $1000. Ok great but at the time, I didn't know they had actually charged my new credit card since I didn't approve the charge. I just wanted to see what I would be approved for. Several days later I got a call from care credit and found out they charged my card for $1000 (the approved amount) and had to dispute it. The dispute took forever and after that was done I was refunded back $550. So that one procedure costed $450. That meant they didn't use my groupon of $200 which they marked as redeemed when I first went in. But I was able to get a refund back from groupon :) After all this being said, I would not recommend this place. WENT TO DR. TATTOFF INSTEAD (went there for a second opinion on my tattoo size and she told me it was 8 square inches, so Dr. Laser LIED) read more

Hate this place!!! I always have to wait over 50 mins. Staff in this location aren't very friendly, I don't recommend this place!!

I have tried to contact and request an appointment twice, but no response. I am not sure if anyone checks the email account!!! Anyway, not sure about their service, but my first impression was not good. read more

Costly and after 15 sessions my tattoo is still there. High turnover for front desk personnel. First lady that sold me the laser tattoo package told me that if I wasn't happy with results, they'll do two-three more sessions for free. But she left.. but even then 2-3 free sessions won't make it go away. read more

I was making an appointment for a laser hair removal treatment and the laser skin rejuvenation treatment for the Santa Monica Dr Laser location, and the nurse that greeted me was not only uninformative, but very rude. I asked her what exactly a laser skin rejuvenation treatment was, and she states, "it's a facial". Are you serious?? That's all you're going to tell me. She also had a very stand off, non-helpful, judgmental tone the whole conversation. This lady was very rude.... I immediately canceled my appointment. I called the Manhattan Beach location and the lady over there was kind enough to go through certain treatments with me and how each procedure works. She made my appointment and was a lot more friendlier. So if you're going to do DR Laser, go with the Manhattan Beach location. read more

Just had the best facial ever with Alicia. Alicia was very friendly and curated the facial to my concerns. She was very gentle and effective with the extractions and how she applied the scrub. I loved her facial and head massage technique, it was very relaxing and wasn't half a**ed. I also loved that high frequency and the sonic scrubber was used as well to take the facial to the next level. Really great experience and would go back again and again. read more

I was gifted a voucher to this place for a spa facial and on my way to my appointment I was t-boned and my car was totaled (I wish this was an exaggeration) so obviously I missed my appointment and wasted a few hours bringing my car to a body shop and picking up a rental. I called dr Laser to let them know what happened and they said I have to forfeit my service or pay a $50 cancellation fee to reschedule...my sole purpose during this outing was to get a facial which ended being very costly and I won't have my car back for a month. Reviews should be primarily about the customer experience but I believe this would qualify as useful. Since this place does laser treatments as well, I am alarmed that the level of customer service is far below an acceptable standard. Also the girl hung up on me when I told them I rather forfeit the service than pay an extra $50 to reschedule. read more

I had a wonderful experience here from walking in to leaving with a great packaged deal. Haylie was an absolute doll and so helpful at the front desk and I forget who did my rejuvenation and laser treatment, but she was wonderful as well. Very informative, accommodating and kind. I am excited about microneedling and plasma appt coming up!!! read more

They have the worst customer service! Twice they haven't been able to keep my appt and running late by 30plus minutes - they fing bother to notify you! They have no respect for people's time! Should they pay me if they are 30 to 1hr late! What about my time They have a careless attitude! Too bad it could be a great gem but with horrible service and time keeping why bother! Rather spend more and go some place with top notch service who values their clients read more

Not a review for the actual services (the one aesthetician that worked on my skin was on point - this is about the ice queen receptionist with the bad attitude). Booked an appointment previously and had a great experience with the aesthetician. On my way out, I mentioned that there was a Groupon for 2 facials and asked if my mother could take one and I take the other (knowing it wouldn't be my first time). The 8 staff members standing up front ALL assured me that would be fine. Should have gotten that in writing. My mother purchased the Groupon and when I called to make an appointment in December, the girl was about to give me an appointment time before I mentioned the Groupon. All of a sudden, they were all booked up until January. Called back in January and was told they would call me back. Never did. Called back and left a message. No reply. So we got up and went in person to make an appointment. We enter and the chick up front was friendly until I mentioned the Groupon (why be on Groupon if all you're going to do is throw shade on those who actually use it?) With the rudest attitude, she said no appointments were available except for a Tuesday at 2pm (we both work) and would not be flexible at all. She then went to mention that only one of us could use the Groupon, despite the fact that I gave her the names of the staff that said would be ok. She then said (instead of trying to show some customer service), "Groupon is good at giving refunds, you should go get one." RUDE RUDE RUDE RUDE RUDE. I told everyone about how awesome my facial was, but for the lack of respect for clientele, I will NOT be coming back and will absolutely tell everyone about my horrible and negative experience. read more

I'm getting more and more annoyed with this place every time I come. I make an appointment for a certain time, and then, when I get here for my appointment, I am asked to sit in the waiting room for over twenty minutes. This is supposed to be a nice Santa Monica salon, not a hospital. I wish I hadn't paid all of my laser treatments in advance, so I could take my business elsewhere. Honestly, the time I spend waiting to be helped doubles the amount of time I spend getting the treatment. As I write this, I've been sitting here waiting for nearly half an hour. And when I went up to ask, they notified me that the equipment had malfunctioned and I would have to wait another twenty minutes. I find it rude and unprofessional that they did not have the courtesy to come to me while I was waiting, and tell me. At least the receptionist apologized and told the rn to apologize to me. However, this isn't the first time I've had to wait so long. I don't know about the other locations but I do not recommend the Santa Monica salon. read more

PROS: Eti is an awesome esthetician! CONS: Wait time is ridiculous, even with an appointment!!! Also, EVERYONE at Dr. Laser is constantly trying to sell me something, whether it be a facial package good for 10 treatments, or their "fantastic" sunblock. It got annoying after awhile...kind of like that used car salesman that you just want to slap in the face! Detailed review: I agree with the other yelpers, Eti is an amazing esthetician. I had a one hour facial appointment with her. She really knows what she's doing, and she cares about her clients. She pointed out my problem spots and spent time "correcting" those areas. She was also super friendly! I give Eti five stars for her service, professionalism, and knowledge!!! However, I was a bit annoyed at the fact that I had to wait 45 minutes! I arrived 15 minutes before my appointment time, but my treatment didn't start until 30 minutes AFTER. It appears (from reading other yelp reviews) as though I am not the only one who has complained about this. It's really inconvenient when you show up on time to your appointment, but you have to WAIT almost an hour for your treatment. Luckily, I didn't have anything important to do that afternoon, but I ended cancelling my laser treatment that I had scheduled for that same day because I didn't want to spend another hour in that office. Additionally, I ended up having to pay for parking in the "free" parking lot in the back because Dr. Laser only validates parking for up to one hour. Super annoying. Additionally, everyone in the office was constantly trying to sell me something. I was asked to purchase the 10 facial treatment package multiple times throughout the 2 hours I was there, and then at the end, I was pressured to purchase the sunblock that Eti used on my face. Kind of killed my mood after the relaxing facial. read more

The people who work at the Dr. Laser offices are very, very rude. I first dealt with Harlee and she offered something I did not want. I canceled my first appointment and asked that I don't get charged, she was very rude and unprofessional. Cynthia is also very rude and hung up on me. When I called back and ask to speak with Vel, who is a manager there, these rude people won't give the messages to a manager. These people are obviously very unhappy with their lives, how very sad. I've dealt with the 3 locations and these workers must not be treated well, because the workers are rude. I don't even want to give this place one star, but that's the least choice to choose from. The office manager Vel is just as rude or ruder, so no wonder all the employees are rude, Vel leads by example. I can see why the office of the Consumer Business gives Dr. Laser a big fat D...... read more

I showed up the first time with the spabro deal and was told I could not receive treatment because I was on acne medication. Would have been good to know before I bought the spabro or on the phone when I made the appointment! I left feeling dejected. Once I got off my meds, many months later, my appointment was cancelled last minute due to an emergency of one of the staff. When I finally made it in, the nurse was abrupt, rushed me through my paperwork and quickly did the procedure without explaining anything to me. I also thought I was supposed to get a facial as well, which she confirmed, but then the receptionist told me I had to get a laser hair treatment instead. Unclear! Then I asked if I could have my complimentary session that I was promised when they cancelled last minute on me but there was no note on file. I am now back for my laser hair appointment and while I was rushed last time and hurried in and out, I have now been waiting for 30 mins for my appointment. Once I finally had the laser hair treatment, the nurse was very awkward and it was an awkward procedure. I've had laser hair removal done on bikini before elsewhere and it should be a lot more smooth going. Also, the hair never fell out and so it was basically a useless procedure. The machinery was old and I don't think it works (like I said, I've had it done before elsewhere). The whole place feels disorganized, uncommunicative and unprofessional. I won't be returning. read more

Had previously had a great experience with Dr. Laser. Have since recommended 3 of my friends who had such terrible experiences I had to revisit my review. Shirin took the day off to get her 60-minute signature facial (which is clearly stated on the Groupon). She was told that if she wasn't getting a skin rejuvenation, there were no openings... Awkward! Especially since I booked the reservation and know what I asked for. Fool me once, that's on me. 0 for 3 with my friends = an updated review. Good luck with your business. John Anthony S read more

I originally came here on a Groupon for laser tattoo removal. My laser treatments are going well and fading nicely without scars. Since I've had such a great experience with my tattoo removal as well as the staff, I decided to go ahead with laser hair removal, Botox as well as a little juvederm in my Chex bone area. I am very happy with the results and the staff has been gentle and professional for all these services. I continue to go to Dr Laser for my treatments and refer friends and clients to them as well. read more

I would not recommend this place to anybody. Rude people at the front desk. A waste of $600.00. I went in on June 1 and the next appt for micro-needling should have been four weeks. I told them I wanted the same tech, so I would wait until she is back from vacation. They made my appt for last Saturday. However, it was the same tech. I am very unhappy with what she did and the treatment. When I told them, the response was, "it's not our fault she is still in Russia" ?? really! They blamed me for the lack of being able to calendar. I left with no information on what to do after and when I could use my my own lotion. Dr. Laser, hire some professionals to run that desk! I will be demanding a full refund, not a credit, because I would never go back in there. If you want micro-needling, go to a reputable place. read more

I NEVER take the time to writes reviews, even for bad experiences, but this left me scarred for life. I bought a promotion through Formosi which included several services and one was a free spa facial at this place, that's the only reason I ended up here. Lets start with the small stuff that I wouldn't have cared to take the time to write a review about. First I got lectured pretty much my entire facial because of my daily skin routine at home. I flat out told her yes I wear makeup and I'm always going to because my face is always red and she still insisted on lecturing me about it- whatever, say it as much as you want but I'm not going to change what I'm putting on my face. And as other people mentioned I was pressured into buying their products, although I refused all offers. And at the end of my facial she had left my mascara all smeared under my eyes as if I was going to walk out of there looking like that. Sorry but between the 100 of hot towels you put on my face you couldn't wipe it off, or at least tell me to fix the crap on my face? WHATEVER- I can swallow all of that above but what happened after is the worst. My face was burning after my facial, but I was like, OK, this must be working and it must be good my facial got this treatment and its not used to it so its burning a little. Then a couple hours later my nose and chin started developing red spots. Now two days later I have scars on my chin and nose, I look like Rudolph. I think its when she did the extractions, she literally ripped off chunks of my skin. I'm just hoping they don't stay scars and eventually heal. Thanks a lot lady, but you know all that makeup you told me NOT to use, now i have to use more of it to cover up the craters you left on my face. I still have a free laser hair removal from this place and think I might even give that up, I might end up with scars else where. read more

Tried their IPL photo facial (skin rejuvenation) - no positive effect on my face but break out like crazy after couple of days. Not sure if it's the machine they used or my skin was sensitive. Tried their facial - it was ok but the room at the very back where the facial was taking in place was not very relaxing or pleasant at all. It was small, and very very low ceiling which created a Claustrophobia atmosphere. Wanted to leave before the facial was done! The gentleman (aka the owner) there was very pushy on selling products and more services. Not very comfortable considering it is a spa. read more

I would stay away from this place. I bought 3 sessions for PRP and came to this place during the pandemic. The first thing that made me really uncomfortable is that the nurse who did my procedure did not wear a mask (although tall patients were ). She put numbing cream on my hair with a tiny wooden stick and of course didn't even get half of my hair. She did not wait on it to take effect before starting the PRP. The procedure hurt so bad, I cried and finished it early because I couldn't take it anymore. The office manager assured me that I could use the other 2 sessions as a face PRP. A couple of months later I tried to book a session for face PRP and the front girl was rude and told me I could not change and that the office manager I had spoken to was no longer on site. I am not going to go back for hair torture PRP. But lost $600+ because the office manager promised me something that was later not delivered. I also didn't feel comfortable with the sanitation measures, the ceiling is exposed and the nurses don't use PPE. read more

Have you ever heard of a Deanna Shah?!...Well I feel bad for you son. I got 99 problems but a Deanna Shah ain't one- hit me! Ladies & Gentleman, if you're looking for the best physician assistant in all of the Dr. Laser locations, Deanna is who you've been looking for. I love how detailed she gets when she does my laser tattoo removal sessions, plus she's a Physician Assistant, which makes me feel a lot better when it comes to trusting who's working on my skin, especially if I have issues with different scenarios that may arise- I know I can count on her to always take care of anything & everything! She's honestly an amazing person overall with a great personality & that makes your laser sessions hilarious, entertaining & pain-free as possible. Every time I go to the Santa Monica or Sherman Oaks locations, I only book my appointments with her. No one else compares & is allowed to touch my skin. Thank you Dr. Laser for having Deanna Shah as a part of your team! read more

I just had the most amazing Facial spa experience in the whole of Los Angeles and I can totally vouch for Eti Elison!!! She is the best! She knows exactly how to customize the facial for each individual. I can feel a huge difference to my skin and I would recommend this to everyone!! P.S- YOU HAVE TO TRY IT OUT! Its totally worth it!! read more

My experience at Dr. Laser was such a pleasant experience. I bought a $35 groupon yesterday for a facial (originally $95) and I was lucky enough to get an appointment with Eti on the same day. It was a great experience and she was very lovely and considerate. She made my face feel completely renewed and refreshed. I also booked an appointment for a massage because they were also offering a $35 deal for new clients (which was a huge discount from their original price, $95). I had to give it a try and it was an amazing experience. Megan treated me so well and gave me one of the best massages I've ever received. No one has ever been able to get rid of the knots in my shoulders, and she got it out from one visit. She also gave me tips to improve my posture on a daily routine. It was such a wonderful experience that I actually purchased a package for their facials and massages right after the appointments. I can't want to return! read more

I came to dr LASER through a Formosi package, and my only complaint is that I discovered this gem right before moving out of LA! The ladies at the front desk are sweet and helpful. I have enjoyed chatting with them each visit. Yoko did laser hair removal, and I found the process to be relatively pain free Uncomfortable, sure, but less painful than a wax, and even less painful than the ingrowns I would get from shaving. It's my first time ever getting laser hair removal, and I am quite pleased with the results 3 weeks later. Eti did my facial, and I loved her so much I just had to come back for one more visit before the big move. First of all, it must be said that the woman looks fantastic: I assumed she was at least ten years younger than she actually is. Ladies, this is the sign you are in good hands! The morning before my facial, my face had completely erupted- it was the worst acne I'd seen in years. The items she used were very gentle and healing, and she was very thorough in her extractions without irritating my skin further (which usually happens when I get a facial for acne). At her recommendation, I bought a medical grade sunscreen for my pale Irish skin, which she promised would be less pore clogging than what I've been getting from the drug store. After my first facial, my skin had begun to clear up very very quickly. By the time I came back three weeks later, I only had the little bumps on my forehead that no one has gotten rid of and a little bit of bad skin texture where I had previously broken out. For my second facial, Eti focused on smoothing my forehead and boosting my radiance. The next day I woke up bright and glowing, and I swear my forehead is finally a bit less congested. She asked me to trust her on her recommendation of facial products, and I have decided to take the plunge. The products are pricey, but I've found, for example, that the eye cream jar contains twice as much product as your typical department store jar, and I believe Eti when she says that the bottles will last forever. My family is in California, and I am already looking forward to visiting Eti when I am back in town! read more

Bought a laser hair removal package of 7 sessions for underarms from here and every time I went, they were running 15+ minutes behind my scheduled appointment. Today when I went I waited over half hour, and the salesperson at the front desk was beyond rude when I politely asked if I was going to head back soon (I believe her name is Milana). Today was luckily my last session there and after I waited, Milana tried selling me MORE packages. Like I'm going to buy from them after waiting that long and dealing with her unprofessional behavior? Safe to say I won't be returning and would encourage people to pick Laseraway over this place as the service is 10x better there. read more

Dr. Laser, I LOVE YOU GUYS. I was skeptical coming here for the first time reading the occasional bad reviews... But now I've been here 3 times and I'm so grateful that I've found you!! Eti, you are absolutely incredible!! I look forward to seeing you every time! You do wonders with my skin and I wish I found you sooner. Every time I walk out of this place... I have BETTER skin (..with previous facials that was never the case.. ) So grateful to have finally found an esthetician that maintains such superb work. Thank you Eti (for facials) and Yoko (for skin rejuvenation) for making my skin more beautiful each and every time! read more

I tried Dr laser and I saw really great results! Thank you so much Cynthia Cohober!!!! read more

I've had such a hard time getting a good facial on the west side, until I found Alysia here. Seriously THE BEST facials I have ever had. My skin glows after leaving her room. She genuinely cares about providing a good experience and exceptional results. If you love the way your face looks after extractions - alysia is your girl. She takes her time and she's a perfectionist, which is exactly what you want when someone's working on your face! read more

I love love love EVERYONE at Dr. Laser on Wilshire blvd, Santa Monica! They are all so welcoming and sweet! In turn, fabulous at what they do! From the front desk, I was welcomed by Jen, who is incredible at what she does! It's like having a girlfriend on your side, whose there for you, who only wants the best for you. We talked about my options, I didn't feel rushed, I was able to make the best decision and choice with her help for my skin. She directed me to some of their best techs. Julianne Gentry, is incredible with fillers and Botox! I'm not even bruised ! Amazing! She is an Artist! Gorgeous, even and natural results! Eti, is the most amazing person and so experienced with skin care, the best, my skin was glowing! I had a peel with Carol, my skin looked very pretty. Love these gals read more

Dr Laser in santa monica is, from far, the best place to receive tailored advices about skin care or rejuvenating treatment. Great welcoming and amazing staff. I do not hesitate to recommend! read more

I've been a customer since 2014 and have had a favorable experience with the company so far. Alexandra is now my go-to esthetician here for facials. She's thorough and gentle at the same time, and gives a really good neck/shoulder massage - which was something that I wished my previous esthetician here did. I bought a 10-pack facial package which doesn't expire. Too bad we moved out of the neighborhood so I really have to go out of my way and drive through hellish 10fwy traffic to use my package. read more