I was referred to this facility for a lumbar MRI. When Marisol called to schedule the appointment…read moreshe described the machine and how the process would work, after I informed her I am extremely claustrophobic. The office is very nice, very clean, easy to find. Mark was the young man who did the MRI and he couldn't have been more nice and calming. We talked for a few minutes, he explained everything to me. Told me he would put me in the machine to make sure I was comfortable before he started so that I could make sure I would be okay. He asked what type of music I wanted, explained that the machine would be very loud but assured me there was no pain involved. After every scan, he checked in with me to make sure I was okay and he told me how long the next scan was going to be, and how many more there were. What a wonderful experience everyone at this facility provided! I would highly recommend them to anyone!

This is SIMONMED IMAGING- Santa Ana.. If I could leave…read more-1000 I would... referred by my lawyers and having to transfer from Beverly Hills to Santa Ana, for machine purposes and let me jst tell you it's a big difference in the customer care direction. When I scheduled my appt over the phone I specified that the person I would have bring me because I have to take anxiety meds to go in the machine as I am claustrophobic, is not off of work until 3:30 so there's absolutely no way I would schedule myself at 4. I told the scheduler 4:15... I get to my appt at 4:20 I walk up to the desk hand her my passport tell her my name and say "I'm sorry I'm late, my name is S****** D**** & my appt was at 4:15" with a big ass smile. BRENDA RODRIGUEZ says: "you're late" I said "I know I jst said that" She says "no your appt was at 4pm" I said "no I specifically asked for 4:15" She says "well here it says 4pm" She then proceeds to pick up a piece of paper and points "see this says 4pm" Now any literate person can read the situation and clearly see she's being a smart ass.. instead of trying ease the situation as there's clearly been a mix up, she was very unprofessional and as I'm already terrified of going into the machine, I'm immediately frustrated with her behavior.. My response: "idc what that paper says I requested a 4:15 appt" followed by a second mri because I had 2 scheduled so even if the first was missed why not go see if I can be seen still instead of going back n forth with me about a misunderstanding... UNPROFESSIONAL Dare I say it's because I was black but ima hold grace there. So I tell her watch her attitude and don't get snippy with me. She goes to the back to talk to the dr and the dr comes out and says she will see me after her other two patients are done.. I said "I thought so" with a smile and sigh of relief because Brenda was making it seem like I couldn't be seen at all.. so I tell the dr and I point dead at her "yall need to check her attitude" So Brenda now has to give me the forms she should have been given me when I walked in. Brenda comes back out ask me to come get the papers but she's like chuckling under her breath and smiling trying to avoid eye contact for whatever reason so I asked her "what's so funny?" I walk back to my seat My mom, who was with me tells me to calm down and I say to MY MOTHER "I'm not trying to be but she was being rude for nothing" and jokingly while laughing said something to my mother.. I filled out my papers and Brenda walks to the back to go tattle on me because she clearly starts and is bad at handling customer escalation.. she lies and said that I threatened her.. so now doc Andrea comes back outside to say "she can't see me" and didn't look like she was going to explain so I said "why? because Brenda went and tattled on me?" She says no because you threatened her.. never threatened her because I wasn't even talking to her. If you hate being nice to ppl, or ppl of other races and being a problem solver then maybe you shouldn't be in Customer Service.. it's truly that simple.. Brenda jst cost yall some money.

Although injuries are no fun, Advantage MRI sure knows how to make you feel better. I called to get…read morean MRI on my torn bicep and shoulder bursitis. They were able to get me same day appointment. Everything went so smoothly from the appointment, to the procedure, and the results. It's always the little things, and Advantage MRI is big at giving kind gestures. They have a designated parking spot for their MRI patients, so you are able to walk right in. The procedure is done so smoothly, and they not only give you a disk right away, they also give you flowers. And even better, they are able to give you your result within 24 hours. Thank you for turning a stressful situation into a lesser one. Anytime I need MRI in the future, I hope to come back here. And I highly recommend for others in need.

The staff was friendly and helpful! I had to reschedule twice due to a cough and the staff was…read moresuper flexible. Clean office and there is plenty of parking. I got a CD of all my images within 10 minutes of finishing the MRI.

I had my Calf muscle MRI done at HTC imaging center , great experience, I got same day appointment…read moreand they provided me the CD of high quality scans and radiology report . They also followed up with me next day to make sure I m doing ok and I m now moving forward with surgery very soon. Very professional, fast and friendly I highly recommend HTC Imaging to anyone need MRI quickly and they don't have insurance or thier insurance delays approval Thank you

Incredible place !! It truly saved me- thank you so much!…read more Waiting for insurance would have taken an extra 4 weeks , they took me in the same day. And it was absolutely affordable, probably the same price as my copay! I'm so grateful, thank you.

I received exceptional service from Marshal's team. I arrived at my scheduled time and was quickly…read moreushered to begin my procedures. The staff is friendly and knowledgeable a welcome change from others. More importantly, my reports were very thorough and delivered quickly to my doctor. I recommend DMI without reservation. Dr. Carbayo

This place very well may have the worst customer service I've ever experienced in my long life…read more From their website to their front office staff, incompetence and carelessness are what drives this place. If you care about your health and overall sanity, stay away from this place.

I have been going to Irvine Urgent Care since 2018, and my experiences there have consistently been…read moreexceptional. From my very first visit for a bad cold, I was immediately impressed by the cleanliness of the facility, the outstanding patient service, and the genuine care shown by the entire staff -- especially Dr. Vesal. Over the years, Dr. Vesal has treated me for a staph infection as well as respiratory and allergy-related issues. He is extremely professional, knowledgeable, caring, and highly competent in his field. His attention to patients and commitment to quality care truly stand out. Hands down, this is the best medical facility I have ever visited.

Waited alone for 25 minutes in the waiting room. No updates on how long it would take to see a…read morenurse or doctor. Finally got taken to a room to be told I would have to wait 30 minutes to get an X-ray as everyone was out to lunch. What kind of 'urgent' care is this? Not one I recommend if you really need medical attention.

Always professional and very experienced and gives great instructions. I believe everyone here…read moretruly cares about there patients.

The ARROGANCE OF THIS PLACE. After my wife called to complain about their incompetence the person…read moreon the other line actually had the gall to blame ME as I didn't hydrate enough??? Absolutely disgusting behavior how is this place allowed to serve people???? Let my abused arm serve as a warning banner for any customers thinking about trying this place. I will be in irvine 20 years, my goal is that this new, expensive facility goes out of business by then.

Even though it is not usually covered by insurance, once you get older, my doctor likes to order a…read morecalcium score test every five years to access heart attack risk. Luckily, my score was 0 (perfect) five years ago, and it was time for a recheck. This time, I was referred to Imaging Partners in Orange. I called to schedule an appointment and Elyssa was so friendly and helpful. They had a cancellation and were able to book me only two days out. She took all of my prerequisite information quickly and sent me a link to complete some paperwork online ahead of time. I arrived 15 minutes before my appointment and was impressed by their very modern and clean facility. Check-in was a breeze since I completed the forms online ahead of time. I only waited about five minutes and was called back. My tech Khan was very friendly and made everything a breeze. I laid on the bed feet first and he put a few heart electrodes on my chest. The bed raises and slides you into the center of the CT machine. It was not claustrophobic at all, and the CT machine spinning made very little noise. An automated voice instructs you to hold your breath twice for about five seconds, and then again twice for about 15 seconds as the bed slowly moves back and forth through the ring taking images. The process only took about five minutes, and I was in and out of the office in about fifteen minutes. I took the test on a Friday afternoon and the results will be sent to my doctor and posted in their online portal for me to view on Monday. Insurance usually doesn't cover this test, and the cash price was only $200. I had a great experience here, and will look forward to coming back in five years.

Long overdue but still wanted to share the positive experience I had at Imaging Partners. Had a…read morescheduled appointment and from check in to X-ray, fast, friendly and professional. Technician was Jerome and will gladly return for my MRI.

My husband Angelo has been going to Lam clinic for 3 months. They are very thorough & slowly…read moreimproving his health. Feeling better. Thank you!

I had a mixed experience at Lam Clinic…read more The best part of my visit was the nurse practitioner, Lynn. She was warm, informative, and made me feel comfortable throughout the appointment. I never felt pressured by her, and it genuinely felt like she was there to help me understand my options and answer my questions. Unfortunately, my interaction with Dr. Carrie Lam left a very different impression. She spent less than a minute with me and seemed primarily focused on discussing the clinic's membership program. I was disappointed that she did not appear to go over the details of my visit with Lynn before speaking with me, which made the interaction feel rushed and impersonal. The same feeling carried through with the rest of the staff as well. Aside from Lynn, the overall tone felt cold, and there was a strong emphasis on memberships, supplements, and additional spending. I completely understand that clinics need revenue streams, but the pressure to spend money seemed to take priority over making me feel cared for as a patient. I left very appreciative of Lynn's care and professionalism, but wishing the rest of the experience had felt more patient-centered and less transactional. I will not be continuing my care with them.

Went in for my daughter's dental X-rays. Done in 5 mins. Small office and we had an appointment…read more Lady at the window was very friendly. And my daughter was happy with her care.

Excellent service. Appointment given in an hour after I called. In and out within 30 minutes. Have…read morex-ray print out in my hand to see my dental oncologist! Superb job ! Top-notch machine !

I had an MRI yesterday and wanted to share how positive the experience was thanks to Diana, the MRI…read moretechnologist. She was incredibly attentive, considerate, and encouraging throughout the entire process. Her calm presence and clear communication made a potentially stressful situation feel manageable and reassuring. She checked in at the right moments, explained what to expect, and genuinely cared about patient comfort. Diana is excellent at what she does, and her professionalism and kindness truly stood out. I think the bad reviews are administrative and phones but I couldn't let that negate the quality of care I received from Diana.

If I could I would give this place No Stars, my 85 year old mother had a abdominal & bladder…read moreultrasound and this facility claimed she didnt have her appointment which she did becasue I made it myself, she arrived at the appropriate time with dringking 42 ounces of water to have this test, they made her wait one hour before she was taken in. This caused severs discomfort & it caused severe nausea. They took her in they proceeded to do the full bladder portion, then when it was time for her to empy her bladder for the 2nd portion of the test, it was very hard for her the urine backed up that she still had a semi full bladder sdo therefore the test was not accurate. This facility is very POOR Run. This facility does not treat their elderly patients with care the tech did not give my mother efficient time to empty her bladder, therefore it effected her test. My mom has to take the test over due to the incomptence of this facility. Something should be done the staff is incompetent and the techs are incompetent!! Very Dissapointed This Place Should Be Shut Down!!