I've been here twice. The first visit was fine. Regarding my second visit earlier this week,…read moremisinformation pertaining to my communication with the mammogram technologist was documented in my patient portal. I called and pointed it out to them to which they replied that a manager would correct it. They then updated it with additional misinformation. I called and shared this as well, was told that a manager would contact me, and I've heard nothing else. That misinformation then caused confusion with my doctor's office. I do wish for things to be documented correctly. This matters a great deal. Marcia Brevard Wynn, PhD

They answered our phones in a timely manner.You don't have to wait two and a half hours like t.G h,…read morethey're very friendly professional.They help me out.I had four different things that I needed to get scheduled and no problems getting them done in a timely manner. Well done especially jennica

I had a mammogram yesterday and the entire experience was flawless, from the moment I walked in the…read moredoor till I got home and received a call from my PCP with my test results. Never have I received results in 90 minutes. The staff is lovely, organized and efficient. The equipment is very good. I would give 10 stars if I could. Thank you MDC You have a patient for life

Bone density scan was efficient and easy to access. Technician was pleasant, compassionate, and…read moreskilled.

Made an appointment for a pre employment drug screening, had some complications with scheduling as…read morethe online process allows you to make a drug screening appointment at times that they do not do them. But they called and rescheduled me, so no major issues but that could be improved. Amaya was super friendly and helpful. It I'm sick I'll definitely come back to check out their PAs/Drs care. But the facility is nice and new and very clean.

I went to this facility over one month ago. They charged my credit card for the visit and my…read moreinsurance then processed payment and submitted it to them. I have made many calls to have them refund the money to my credit card and have yet to receive it. The facility gives me the number to their billing department and the billing department says they are waiting on the facility to acknowledge that I am due a refund. It only took them minutes to charge my card, so they need to refund it with that same energy. I'll never go to this urgent care again.

This review is edited and I apologize for the lateness in posting this revision:…read moreSince writing this review BayCare Imaging reached out to me, not just one time but two times! I was impressed with the quick response and feedback! The Imaging staff was so pleasant and understanding of my needs. We discussed the options available to avoid the delay in reading the X-rays for next time. I have been using the BayCare Health Hub in Valrico for a number of years. I moved to Lake Wales several years ago but even though my drive is almost 2 hours, I will continue to go there. The staff is pleasant and efficient and the facility is clean. I have had to call Baycare Imaging in Valrico on 2 separate occasions to request the results of my X-rays. I went to Imaging in enough time to have the results back before my scheduled PCP appointment! These were not complicated X-rays. This happening again is unacceptable. I go to Baycare Heath Hub in Valrico because I trust this business but that trust is quickly fading. Also I called prior to closing hours and the message was they were unable to take my call!

Dan in the MRI department went way above and beyond, much more than I believed ever possible in…read moretoday's medical environment. He was able to quickly work me back in for my MRI after having issues with my spine stimulator not being able to fully charge to be able to go into MRI. Besides pulling off this miracle, he was kind, respectful, and overall energetically helpful. I'm not sure how to nominate your employees for awards or recognition, but I would like to nominate Dan right now if I can for whatever recognition program BayCare has. Thank you Dan!

I have been coming to this facility since I moved to Riverview 13 years ago. At the time it was…read moreTower Radiology and in a much smaller part of this strip mall. I have never had an issue here. Everyone has been very kind and reassuring if the nerves kick in. My only complaint is that now the wait is long! Usually 1/2 hr or more past your appointment time. Minus a star for that! I would however recommend them them for your radiologic needs!

Trying to get an appointment for an MRI at multiple locations very disappointing as out 2 to 3…read moreweeks and then once you get the MRI done getting the report as a whole Nother mom had her MRI done last week and the report is still not read. Her appointment is tomorrow and calling the imaging department and trying to get it read as a joke because they say that nothing can be done unless the calls to request the radiologist to read it faster!!! very disappointing!

I went to this location to have some x-rays done. The customer service was good. The only thing I…read morethink that could use a little bit of improvement is the seating area as it is very small and there were a lot of people sitting there which made me a little uncomfortable given that Covid is still running rampant, but the people that performed my, necessary tests were nice. I wish I would've gotten their names. Other than that I would use this facility again in the future if necessary, but I would definitely wear a mask.

Today 4 April, 2025 they scheduled the wrong test. I went there today on time. They made me sit…read morethere for an hour before telling me. They refused to admit they made the mistake. They were arrogant in insisting that it must have been my mistake. They also refused to make room for me today so I now have to wait 2 more weeks. They refused to make any concessions! I will not go back. There are other companies who are a lot better!!!

Given in a MRI. The girl that was helping me was wonderful. I would do it all over again.read more

I was a little nervous based on the reviews, but they were awesome. I got there early and they took…read moreme back to do my mammogram 15 minutes before my scheduled time. The tech was super sweet and gentle! Everyone at the front desk was very kind!

Rita my mamo tech was excellent. They took me earlier than my appt. Rita was professional and made…read moreme feel comfortable.

Waited over 3 hours for an exray to be taken. Unable to make…read moreappointments for x-ray. So I waited while every appointment went in before me. Very bad policy. Will definitely go elsewhere Won't go back