What a great place for all of your battery needs. As I approached Batteries +, I was quickly…read moregreeted as the door was held open for me. There were several customers ahead of me but their questions and needs were promptly met. I had a question about a fire detector and it was answered and a permanent remedy for as recommended. In addition, several customers need help bringing large batteries in and the staff gladly went to their cars and carried them into the store. All my battery and light bulb needs will be taken to Battery Plus.

I had a pretty frustrating experience with Batteries Plus and wouldn't recommend going this route…read morefor a car battery install. Their website wasn't working when I tried to schedule an installation, so I called the store directly. The person I spoke with told me to go ahead and purchase the battery online and said they would install it when I came in the next day. Great. That sounded easy enough. I drove across town expecting a quick install, only to be told once I arrived that they don't install batteries on my vehicle's make and model. That would have been extremely helpful information to share during the phone call before I made the trip and purchased the battery. On top of that, they also wanted to charge an additional $40 just to register the battery after installation, which was never mentioned beforehand and honestly felt excessive. Between the website not working, the incorrect guidance over the phone, the wasted trip across town, and the surprise extra charge, the experience felt pretty disorganized and frustrating. I'd strongly recommend calling somewhere else first if you need a battery installed.

I went to O'Reilly today to buy bulbs for my brake light. Cody is so professional and went out of…read morehis way to help me. He did a fantastic job. He sold me the bulbs, took the old ones out and replaced them with the new ones. He's a amazing young man and you need more like him. Rosemarie Jacobs.

I've always had a great experience here. The guys at the front are so kind and helpful. I know…read morenothing about cars. They walk me over to find what I need. Once they didn't have it in stock and got it delivered to their store the next day. Yesterday I went in to use their scanner machine to see why my check engine light was on. They helped with doing it and provided me with a print out. The location is close and it's a quick in and out. I'll continue to come back here for all my car needs.

From the minute I walked in one of the employees offered to help me find what I came in for. She…read morewas attentive and got me the right oil for my husband's dirt bike. I also asked her a few questions about my key fob and she was honest and told me that they couldn't program it there and gave me another option. This location is one of the biggest I've been in. It was clean and organized. Thanks oreillys!

This has become a go-to location for me for certain automotive items, as it is close by to my drive…read moreand I have always experienced delightful service at this location. I have found it to be well-staffed with knowledgeable and polite people, bright, very clean, and with plenty of parts in stock. I have mainly used to buy automotive accessory items, like hand cleaner, which I use to remove the sticky adhesive left by hook grip tape on my thumbs from weightlifting, or a magnetic extension back scratcher. For some reason, I get back itches in difficult-to-reach places, and I keep these squirreled away everywhere, like in my bathroom, gym bag, near my bed, near my computer, etc. I have bought these backscratchers here a lot, so much so that I now see they have like six in stock, when most O'Reilly's have just one or two, lol. That's the thing, you not only can find automotive parts and tools here as expected, but also eclectic accessory items, like the aforementioned back scratchers, USB chargers, keychains, carabiners, even refrigerated drinks. It's fun to shop here. A good thing about this, any O'Reilly Auto Parts is that they offer free electrical testing, like to see the state of your battery and alternator. They also do starters, but those must be off the vehicle for them to test. I have used them in the past to diagnose whether I have a weak battery or my alternator is actually the problem. And they can jump start you, for free, if need be. They can be a little difficult to access if you are traveling south on Longley Lane, as you first need to turn left onto Patriot Way (due to a cement barrier on Longley preventing left turns), then right onto a private plaza roadway. The O'Reilly can be hard to find, as there isn't a large sign on this back road, and it is easy to turn into the businesses beforehand from which you can't access O'Reilly. But this is a small price to pay for going to this wonderful location. I love coming here!

Charged my CC for 3 batteries while shipped only 2 held in stock. It's been over 18 days and still…read more waiting to get a credit back for the over charge. The regs require the 100 lb battery to be shipped on a pallet. They poorly packed in a carboard boxes and arrived damaged. Poor customer service, poor shipping QC.

Don't buy from this company…read more I bought a soft start kit from them and it died - no biggie I've since called them about 5 times to resolve it and had zero luck. Call #1 - I reached customer service and they said I had to call back to talk to tech support because they couldn't transfer calls Call #2 - I left a detailed message about my issue. They called back, but I couldn't pick up the phone. They left a message telling me to call them back despite them already having the information. Why couldn't they just leave a message providing advice on what to do? Call #3 - No Response Call #4 - No Response Call #5 - Pissed off on this call and made it clear I was pissed off now after calling 5 times. Some companies you look at them and think: Does anybody here give a s***? Or is a complete lack of competence? This should have been resolve in about 3 minutes on call #1. Instead, it's 3 weeks and multiple calls later and zero progress has been made on resolving the issue.

Wow has it been a while since I purchased wiper blades…read more The last time I did I swear they were $20 a pair. Now they are sold separately because driver and passenger blades are each different sizes. AND can range from $17 to $75 each. O'Reilly's had a convenient book in the wiper section for me to look up the size. Although it did take a few minutes to figure out the D and P after the serial numbers. Upon checking out the staff offered to help me install them. I appreciated the offer but said I needed to learn. Ya, 10 minutes later I went back in and took the help. The old ones were original and had been crusted on for 5 plus years and I Just couldn't get a grip tight enough to remove them. But sliding on the new ones was a breeze. Thanks to the staff for the assistance without any judging. See in another five years for another set.

Shout out to Erin (5069 S Virginia, Reno,Nv) She was so helpful with changing our burnt-out brake…read morelight. Friendly, knowledgeable, O'Reilly's should be so lucky to have her as an employee. Thanks again Erin!!

I called cuz I love their name and they are rated good. Was very nice and helpful. So if you break…read moreanything like my mom broke her old vcr/dvd combo go here. Just know they might be able to get parts for old units lol. I am going to take my mom's laptop to them now.

My phone had some type of virus. They were able to fix in a very short time. All good now! These…read moreguys are the real deal, I wouldn't go anywhere else.

Amazing service. I will definitely come back here if I have any more needs. I came in, they were so…read morewelcoming and helpful and made my experience super easy and nice even though I got bad news about my hard drive! I came in to see if it was fixable but it wasn't :/ such a great experience although the news.

I needed a hard drive repaired and they were unable to save the disc, but they let me know right…read moreaway what the problem was and only charged me a very small service fee ($25) for advising me of the problem, I recommend this business and will go to them again in the future.

Finally got my phone screen repaired. Thank God! My phone was looking so busted but Danny saved the…read moreday! After going to battle with my phone service and Insurance Representatives last week I'm more than satisfied with my repaired screen. Danny was very kind, easy going, and super helpful. If you need your phone fixed and looking for a place that's quick and provides quality this is the place! Thanks again Danny!

My oldest son gave me an iPhone XS Max that had a broken screen. Beautiful, sturdy phone that…read moreappears to have a long life ahead of it except for the multiple cracks in the screen. CPR is a certified iPhone repairer so I had no reservations about taking my phone to be repaired there. Dropped the phone off at CPR and luckily they had a screen available (they had run out the previous day) After an hour, the screen was fixed and it looks like a brand new phone! Cost was less than the other cell phone repair businesses I researched. Customer service was great! Fast, friendly, quality repair. Located in South Reno near Walmart. Could not have been easier!

"BatteryEdge.com Worst Customer Service and Damage Product Policy. I am Posting the Rep email that…read moreCustomer takes the hit when a product comes in damage. You Guys decide. From: Nichol Rizo Date: Wed, Aug 10, 2011 at 2:53 PM Hi XXXXXX, It looks like when you initially spoke with Kim to start your claim, FedEx never did so. I had to reinitiate the claim today. You will not be receiving a return label due to the fact that because it was damaged, FedEx will be contacting you or coming to pick the package up for the claim investigation. It can take up 2-3 weeks for the claim to process. We cannot send out any product or issue any refund until that claim is processed. We have to follow not only our company policy but theirs as well. In the event that you cannot wait for the claim, you may reorder the product. If you have any questions please let me know or call in to our customer service to speak with a supervisor if need be. Nichol Rizo - "

After a series of disappointments, I have asked our building management not to use this office…read moreagain. They issued a report claiming they'd tested 1st floor kitchen, stairway and conference room detectors as good (the 1st floor on this building is not even on the alarm system). They issued a report but declined to test heat detectors (one of which subsequently was found to have been installed wrong decades ago, meaning the given room (which has a fireplace) never actually had protection even though the alarm had been "inspected" many times). During an inspection they claimed the batteries were bad, and charged a premium fee to replace them. The actual problem was in the charger, leading to a non-functional alarm during the next power outage. My impression is this office takes advantage of customers who don't know better to charge premium prices for non-premium and hasty services.