Goodland Plumbling sent a plumber out at our request to give us a quote for replacing two 15…read moreyear-old "On Demand" water heaters. He spent 5 minutes looking at the old units and then said he was done and he wanted the $150 check which they required for a quote visit. We never got a quote. After waiting about 5 weeks and hiring another good contractor who did a great job, I contacted the original person I spoke to at Goodland via phone text and said that we should get our $150 back. She texted back and agreed and explained that she was swamped with work and it was her fault that we never got a quote. She promised to return our money. Now, 3 weeks later, after several follow-up texts from me, Goodland has ghosted us. I will file complaint with the State Contractor's Licensing Board and possibly take legal action; But, I am guessing that the Contractor Licensing Board has bigger issues to deal with than me being ripped off for $150. Beware of Goodland Plumbing and their demand for $150 in order to give you a "quote" for plumbing work.

Chris came on time between the window presented (11-1).The Senior/Elderly resident was relieved…read morewith the prompt and professional work performed by the highly knowledgeable plumber. I was also appreciative of Chris who got right to work to resolve our flooding issue. I've been here at Friendship Manor over 23 years as the on-site maintenance tech. and I have only seen such efficient service twice in all of my years. Today with Chris and both times were from Goodland Plumbing. I sincerely hope the owner(s) appreciate the "A Team" he has, making his business #1 in the valley. Thanks Guys! ~ from a Goleta Resident since 1967 A.G.

Highly recommend! The owner is a personal friend and I trust him to deliver quality service and…read morecustomer care for any plumbing issue, you may have.

I would rate my experience with George, the router, man, plumbing as a five out of five stars, he…read morewas helpful and informative, very knowledgeable understanding my predicament. he then pointed me in a direction that would help my current plumbing circumstance, and I am greatly appreciative for his responsive Outstanding customer service Thank you for your help George

Anacapa Plumbing was excellent. They responded quickly, offered a fair price, and finished the job…read moreahead of schedule. Communication was clear throughout. Sharin came the next day to provide the estimate, and his trenching crew arrived early after confirming that timing with me. The plumbers, Torin and Nate, completed the work on time. I am completely satisfied. Dave

I hired Anacapa Plumbing for a residential plumbing project at my property, and unfortunately my…read moreexperience was very disappointing in the areas of management, scheduling, communication, and billing. To start, the work was scheduled to begin on a Monday between 8:00 and 10:00 a.m. I already was not thrilled with such a large arrival window, but I accepted it. What was not acceptable was that no one showed up and no one called. I rearranged my morning and ended up being late to my own job for no reason. There were also repeated communication failures during the project. At one point, I was told the water would be shut off on a Monday, so I had my renters make plans to be away so they would not be inconvenienced by having no water. Monday came and went, and the water was never shut off. Apparently their plans had changed, but no one communicated that to us. When they finally did shut the water off, it was handled in a way that created a completely unnecessary burden. On one occasion, the guest house was without water all day and overnight. On a different day, the main house was also without water all day and overnight. In my opinion, this was avoidable. I had already run the main line to both houses. They only needed to run piping from those lines to the water heaters. That work should have been staged so everything else was prepped first, with the final tie-ins done once the glue had cured, keeping the water interruption to maybe an hour or two. Instead, two families were significantly inconvenienced, and the attitude I got was that this was standard and no big deal. Another issue was professionalism on site. One of the workers was loudly yelling and swearing in the crawlspace, including repeated profanity. This was not a vacant construction site. This is a home where people live. I was grateful my wife and kids were not around to hear it. After the plumbing work was completed, I finished enclosing the relocated washer and dryer area by framing, insulating, and drywalling the space. When I finally hooked up the machines and ran a load of laundry, the room flooded because water backed up and poured out of the in-wall washing machine drain. I called Anacapa Plumbing, and since this happened just a couple of days after they finished the job, I expected a prompt and professional response. I was told someone would come that afternoon. No one came. Then I was told they would send someone the next day. A plumber eventually came while I was at work, stayed about an hour, and left without any communication. Hours later, I still had no idea whether the problem had been fixed or whether it was safe to use the washing machine. I had to call and leave a message to find out. Later I was told it was okay to use, followed by a $270 bill for that visit. The billing was another major issue. The original estimate was around $15,000. The final bill came in at about $20,000, plus the additional $270. That is roughly a 25% increase with no meaningful communication, warning, or explanation during the job. In fairness, I did add a small amount to the scope by having them run about 25 feet of hot and cold PEX with two shutoff valves, but I do not believe that justifies an extra $5,000. For context, I am a General Contractor and have been for 18 years. I often try out subcontractors on my own properties before using them on residential client projects. Anacapa Plumbing was one of several companies recommended to me locally. Based on this experience, I would not use them again, and I would not recommend them to others. P.S. Thorn was nice and a good worker.

Fabulous response and Miles & Brandon were able to solve my problem!!!…read moreHighly recommend Hoke and Burger

They answer our calls and respond quickly to emergencies and do a great job with our plumbing needsread more

Technician David H. was on time, listened to our issue, which we thought was with our water heater…read more David demonstrated how the issue (extremely reduced hot water pressure) was with our 18 year old failing/failed water softener, not the water heater. David is knowledgeable, friendly, and easy to work with. The service charge was reasonable at $59 considering the info he provided on our issue, as well as recommendations for the future. After his visit, we were able to contact our preferred water softener provider, and ordered a new one. We will definitely be contacting Payless Water Heaters when the time comes to replace the water heater.

The company was fast in scheduling David H. to stop by our home to check out what was going on to…read moreour water heater. David was very friendly and thoroughly explained what needed to be updated and replaced, and what our options were. We decided to have him come back in again to replace our water heater after deciding which package best fit our needs. He did a great job and was very friendly throughout the process.

We had a major gas leak at our home and called Mr. Rooter of Santa Barbara. We worked with Andy…read morePineda and his crew. We were extremely pleased with service we received and attention to details. Trenches had to be dug, interior walls had to be opened, several sections of our deck had to temporarily be removed, and concrete had to be broken in order to set new gas lines. They did a great job cleaning up when the job was done and everything was put back in place. I highly recommend Mr. Rooter if you have plumbing issues. And special thanks to Andy for a job well done.

I felt seen and heard from the moment I called until the plumber left. I wish I can remember the…read morename of the woman who answer the phone. I feel she actually cared about helping me. Rico and his partner came. They were here before I got back. They were polite. They were clean. They were professional. I will be referring them to my friends and family.

I had a great experience with this company and with Thomas in particular. He carefully evaluated…read morethe existing water heater set up and gave a professional recommendation. Thomas is friendly, respectful, and hard-working. He answered my questions and explained the work clearly throughout the process the company also assisted with the permitting process to ensure this project was handled through the proper channels. Overall, I was very satisfied with the service and quality of the work. I would recommend this company and use them again.

We realized Sunday morning that the hot water heater was leaking; called The Water Heater Company…read moreMonday morning and they had people out first thing Tuesday morning! Shawn conducted an excellent job replacing everything needed and brought it all up to code. Everything looks fantastic and operating well!

Made appointment, and confirmed the day before. Ten minutes before start time, I got a text saying…read morehe would be a little late due to a "quick meeting"they were having. Two hours later, still no show. No attempt to reschedule. More attempts to reschedule, they sent a different person every time and couldn't figure out what to order. After hounding them to do the job over 6 month period, they finally showed up with the shower valve and trim replacement parts, but refused to touch or move the piano (on wheels) that was in front of the wall they needed to cut open to gain access. They were very rude about it and left. Anna the administrator is super nice and helpful, but the rest of the team is VERY unreliable.

I am very unhappy with their services. They arrived 1 hour late to start their work. The two men…read morethis company sent to do the job were sloppy and rude. One of them identified himself as "Lele". At the end when I expressed my displeasure in their conduct, one of them used a vulgarity. I was discussing my poor experience with Mission Plumbing to my neighbor and he said he had experience with them before and had a lot trouble in the past. These reviews may be fake/family or maybe the employees they sent were particularly bad. Either way I would advise staying away from this company.

So thankful to Javier - he fixed a major plumbing issue at our coffee shop on a holiday and fit us…read moreinto his workday, even staying late after hours. Cannot thank him enough. Very nice to work with and very easy to schedule other projects and leave him with a key so he can come after hours when it's less busy in our shop, which is incredibly helpful. It was so easy to text him and coordinate our timing. The work has been great - haven't had an issue since he helped with two drains and several valve replacements. Many thanks Javier!! You will always be on our speed-dial here at the shop (Dean coffee shop in Goleta).

Javier at EZ Flow is a great plumber. I cannot praise his work high enough. Frim start to finish…read morehe showcased the level of professionalism, skill and dedication that exceeded my expectations to diagnose the problem, and was eager to explain the plan of action in a clear and concise manner, answered all my questions, and ensure that I fully understood and was comfortable with the plan. My line was not draining well and it needed extensive work to get it going again. Javier went above and beyond. He spent extra time on a Friday evening to unclog some refractory problems. He was polite and courteous, and treated myself and home with the upmost respect, completed his job efficiently and cleaned up, leaving my place spotless. He proved to be trustworthy, and I found his pricing completely fair. I wholeheartedly recommend his services.

After having 4 different plumbers bid the job, Ian from Drain Masters was the best for me. What I…read morevalued most was his communication and his timeliness. I was not physically at the address where the plumbing issue was but Ian was in contact with me almost daily, would answer any questions I had quickly, sent me photos, was there when he said he would be and got the job done on time. I received bids at a lower price but I was also chasing after those plumbers (for days) to get the bid in writing, had to ask the same question multiple times to get an answer and 2 of them were over 30 minutes late to bid the job. I realized that if it was this difficult and the job hadn't even yet begun, the lower price wasn't worth it for me. Ian provided me with peace of mind and that truly made such a difference to me. I highly recommend Ian from Drain Masters.

We had a drain clog in our bathroom where there's two sinks in the same counter. Because they were…read morejoined incorrectly upon Constuction the snake wouldn't go down. It went up into the other sink. The owner of the company came out and because he's had so much experience he was able to fix it and tell us how to make sure this didn't happen again. Excellent service and very fair price.