I've been having reoccurring issues with my drain and realized it had to do with a kitchen stoppage. Joshua was very knowledgeable and helped get it cleared fairly quickly. His great customer service encouraged me to recommend to family and friends! read more

This has been the best experience we have had with a business! They got out to us the same day we called and they took the time to fix the issues. Sam and Emilio were our plumbers, they were curious, knowledgeable and took the time to explain what was wrong. In a stressful situation, these guys really made us feel like we were in good hands. read more

Drain Medic / RX Plumbing - Replaced old cast iron pipes - Water Heater Installation/Repair Near Me

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I was VERY IMPRESSED with Drain Medic. I used them to remove & install a new grease trap at my business, which also included hydro jetting of my pipes among a few other things. I worked with Art first, who evaluated the situation and provided me with a prompt and FAIR quote (I have comps, they were the best by far!). And then Sammy & another tech performed the work over 3 days. Sammy was highly communicative, they laid out the plan and executed exactly, they kept me apprised every day of progress with pictures and calling me down to check things out and explain & show things, he'd let me know when they left for lunch and when they left for the day, cleaned up and took all debris away, and just overall TOP NOTCH. I will definitely be using Drain Medic for all my plumbing needs!!! read more

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What the hell? They were at my apartment all day and installing a bathtub and when I got home they said it's ready to go take a shower take a bath whatever you want. When I got ready to take the bath and the shower but there's no knobs on the tub it's not even really attached to the wall there's a great big opening??? read more

Dear Public, I wholeheartedly recommend Drain Medic Plumbing for all your plumbing needs. After having disappointing experiences with other plumbers, I was pleasantly surprised by Drain Medic's exceptional service. When my kitchen sink overflow pipe started pouring out water, I contacted Drain Medic Plumbing. Their technicians, Martin and his team, were prompt, professional, and thorough. They quickly diagnosed and resolved the issue, impressing me with their honesty and expertise. What sets Drain Medic apart is its transparency and commitment to customer satisfaction. Unlike other plumbers who charge exorbitant prices, Drain Medic Plumbing provided fair and competitive pricing. If you're tired of dealing with unreliable plumbers, I highly recommend Drain Medic Plumbing, Martin Guerra. You can reach them at 619-298-3440. Mahalo to Martin, his partner, and the team for outstanding service! Sincerely, Godwin San Diego Gang Commissioner Human Relations Commissioner 8 years Citizens Review Board on police practices for 8 years, appointed by the Mayor of San Diego read more

This is my personal opinion and my experience with this plumbing company, the guys OMAR AND MARCO were the ones who did the job. In my opinion, the job was done very well. And I am also very grateful to CASZARA, I think she is from customer service I don't know but the fact is that she asked me exactly what the problem was so that there would be no confusion and when we both agreed the job was done and my opinion is that these guys did a very good job in my house And now I think change the shower key and if everything is fine, then I will put another comment, whether good or bad AS I TELL YOU THIS IS MY OWN EXPERIENCE esta es mi opinion personal y mi experiencia con esta compania de plomeria ,, los muchachos OMAR Y MARCO fueron los que hicieron el trabajo a mi parecer quedo muy bien hecho el trabajo Y tambien le agradezco mucho a CASZARA ella creo que es del servicio al cliente o no lo se pero el caso es que ella me pregunto exactamente cual era el problema para que no hubiera confusion y al quedar los dos de acuerdo se hizo el trabajo y mi opinion es que estos muchachos hicieron muy buen trabajo e mi casa Y ahora pienso cambiar la llave de la regadera y si todo bien pues yo pondre otro comentario sea bueno o malo read more

I had every homeowners nightmare, broken sewer pipes that needed to be replaced! Thankfully, I had a service warranty on my sewer pipes and they sent out Drain Medic and I could not be more pleased with their work. From the get-go, they were polite, professional and always on time. The work was pretty extensive, but they always kept me informed of what they were going to do and when they would have it done. Miles, the supervisor on the job, along with his crew of Chris and Manny were a pleasure to work with they really seemed to care about doing the best possible job and were extremely friendly and funny guys. Hopefully, now my drain problems are a thing of the past, but if I ever need a plumber again, I will only be using Drain Medic! read more

Drain Medic / RX Plumbing - Water Heater Installation/Repair Near Me

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If I could give zero stars I would. They came out 5 times within 4 months and kept making up excuses on why it wasn't fixed. Please don't use them. They will do the bare minimum and set themselves up to make more money off of you with the next time. Traumatic. Once another plumber came in they fixed it immediately. These people never even figured out what the issue was but that's their scheme they don't want to- they only want to take as much money as they can from you. read more

Do not give your hard earned money to this company. STAY AWAY. They only care about making money and do not care about people. They were hired to work on the apartment below mine. They were doing EXTREMELY loud non-emergency work until 3:00 AM in the morning even after repeated requests from both me and the property manager for them to stop. This is despite it being illegal to do noisy construction after 7:00 PM. It was not until the police showed up that they finally left. After this they still had to return the next day to finish their work. I called their office to voice my complaint and Linda told me: What's done is done and there's is nothing she can do about it now. As for why her guys worked until 3:00 AM and until police told them to leave, she said it was because they wanted to finish... That is an absurd excuse for breaking the law and working that late. This shows a complete failure in company leadership. Their disregard for me and my family shows how little they care. My wife and I had to go to work the next day on 2 hours of sleep because of this. I work in a high risk enviroment so it is extremely unsafe to work on such little sleep. SO PLEASE STAY AWAY FROM THIS BUISNESS. There are plenty of other businesses' out there who do honest work and care about affecting others. read more

I had a terrible experience. The plumber left my place in a mess with sewage water, and even ruined my shower curtain. I called to complain to the manager, Linda, but she never got back to me. The service was extremely poor. read more

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I would give them one star if I would. These guys are not competent in their job. We had a water leak from the bathtub in my rental, HoA called Drain Medic on my behalf. Shortly after they finished the work, the leak started again.  With no more trust in Drain Medic, the tenant called his own plumber to diagnose the problem.  His plumbing company told me that Drain Medic mis-diagnosed the problem, they only fixed part of the leak, but not all.  Because of the nature of urgency, we had the new plumbing company fixed the issue.  Due to the lack of competency of Drain Medic, I am now stuck with two bills addressing exactly the same issue.  When communicating to Drain Medic, they refused to take any responsibility for their lack of competency. read more

We used the for gas leak. Just came in and said they had to redo all the pipes. Said we needed more work. Threatening to call city inspector. Wanted to charge $700 for a task that took an hour. We paid $200. They give no itemized estimates. Just a contract with a final number. Terrible customer service. Don't trust them read more

My house is on a slab!! Had a leak in a hot water line in my slab! Called Briar and he came to my house the day I called and started the repair in a day!!! He was very thorough and listened to all our concerns about where he needed cut up the floor! I was very impressed with his Professionalism!! He fixed my leak and left everything clean. I highly recommend him!!! read more

Excellent work for a badly stuffed up drain going out to our alley--- well before they arrived NOT GOING TO ALLEY!! Tristan was a very nice young man who used one snake machine but after not clearing, switched to another one with larger diameter snake. The clogging was pretty far out to the alley but finally broke through. He shared with me what actually clogged the water (bad roots). After he was completely finished, he offered to clean up some water on the deck, but I told him it was no problem and I would do it. This company even fit me in earlier than originally scheduled by calling me and saying that they could do it sooner if OK. Thanks for the promptness and high quality of work. read more

Drain Medic / RX Plumbing - Tristan doing his thing! - Water Heater Installation/Repair Near Me

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The plumber was fine. Drain Medic's office is a disaster, wasted so much of my time, and billed me eight times what the repair actually cost. They scheduled the repair for a Friday from 10-12. Apparently the appointment had not been transferred to the "active" appointment board and did not get made, at least that is the excuse provided by the office. Finally turned up at 3pm and it turns out the office had not confirmed the water shutoff with the building though the appointment had been requested 2 days before, so the work could not be done. Had to then reschedule for Tuesday. Tuesday comes, and they bill me (for a $495 stem replacement) - wait for it - $3,390.75. I call and ask what is going on and apparently Maria, the accountant, accidentally wrote in the sales tax field $2,895.75 (making the total, plus the actual $495 they were supposed to bill) $3,390.75. I have had to follow up with my credit card issuer who says the refund is still pending. ZERO apologies for all the hassle and time wasted on my part - so many phone calls to follow up on appointments (they promise to call to confirm, but never do), one entire Friday spent waiting for their appointment, and finally the credit card fiasco. I am still out the $495 AND the $3,390.75 (total almost $4,000) while I wait for the refund to post, it's been 5 days now. Their plumbers may be fine but their office is awful. I would never voluntarily hire them, and was only forced to because the HOA works with them. Just godawful. Do not use. Many other great companies around. read more

I've had Drain Medic work on several plumbing matters over the last two years, including pinpointing/repairing an underground water service pipe leak and replacing leaky valves. They were initially dispatched by a service warranty firm, and have done such good plumbing work that I have used them for non-insured jobs. They were able to efficiently coordinate with a leak detection company, their own technicians, and a concrete repair contractor to accurately diagnose and repair an external underground leak. Drain Medic has generally been responsive and easy to work with, including technicians who explain things well and an office that keeps you posted on appointment status, etc. Lately, however, their office seems to have gotten overwhelmed or preoccupied, with no notification of a several-hour delay that resulted in a recent appointment window being missed, for example. read more

We used them several times over the past few years to clear several drains that were clogged. They worked really hard until the drains were cleared. Very professional and truly cared to get the job done well. We are very thankful to have such nice professionals for our plumbing needs! read more

Unreliable. Not a company that does what it says it will do. Left my restaurant with a unsafe hole in the ground. Said they would be back in 35 mins to fix. Its been 2.5 hours now and they are still not here to fix the plumbing situation. DO NOT USE THIS COMPANY if your restaurant is in need of a trustworthy and reliable plumber. Use anybody else, but dont waste your time on this company. read more

I had a clogged sewer line and was serviced by one of their team named Chris. He was knowledgeable, thorough and really pleasant. I could tell he knew what he was doing and he was not afraid to get dirty. He resolved the issue and was here until 11pm. He even cleaned the floor when he was finished. One of the best experiences in a bad situation I have ever had. I can not recommend or commend his work enough!! Thank you for your help. Louise in Coronado read more

Thank you so much Art for Your quick ability to address the issue of no hot water. Super friendly n professional definitely an asset for Drain Medic. Highly recommend Art to everyone. read more

My apartment flooded on Christmas Eve. I went through 4 plumbers before calling Drain Medic. Some couldn't even be bothered to return my calls and others were at least polite enough to tell me they weren't interested. I was desperate as my tub was filling up quickly, they arrived in a timely matter, let me know each step of the eat what they were doing, if it was working, and what the next steps would be. They're a family owned business and they treated me like family. I refer my friends and family to them and they're now my go to. read more

As a second opinion re a root obstructed shower drain (after another company wanted to demo our 75 year old shower and bathroom floor) these guys came through with a professional approach saving us $$$ and a piece of historical architecture. Will always call them again for any and all drain problems. read more

I recently had a main water line leak and had excellent service from Drain Medic at all levels of their organization. The were easy to reach and kept me informed at all times. They coordinated well with the insurance company and that meant I didn't have to deal with that organization. Martin in particular was especially conscientious, helpful, and responsive. I could tell he really wanted to help me through this difficult situation and was doing all he could to make it as easy as possible for me. Also the women who answered the phones when I called were excellent--if they didn't have an answer for me, they said so and that they would get the answer and they did. I will definitely call Drain Medic for other plumbing work I might need. read more

I had a gas leak in my home and needed help resolving the issue. Joel arrived within the time frame that was promised and was extremely professional and knowledgeable! I have worked with different plumbers in the past but I swear Drain Medic is the best I've encountered in 6 years. Coincidently while they were here my disposal started leaking and Joel was able to take care of that for me too. What are the odds of having 2 issues at once. I am so thankful he was able to save the day! HIGHLY recommend! read more

We had a broken pipe/hose bib in our back yard that needed to be fixed. Was recommended to Drain Medic by a friend but was skeptical because of the yelp reviews which were lower than other competitors. Besides being a little late we were very very impressed with their service. They were professional, assessed the issue quickly and provided a reasonable quote. They finished the work timely. We will be using them for all our future plumbing issues. read more

Here is my list of opinions/recommendations First Off: AVOID DRAIN MEDIC ! Tip: All seniors should be on the look-out for ELDER ABUSE FRAUD! *** These are my honest opinions and beliefs about Drain Medic. I could be wrong of course, but don't think so. This review is meant to help other consumers (especially other seniors) avoid being scammed/cheated by Drain Medic - San Diego. I believe Drain Medic is primarily in business to SCAM and cheat THE PUBLIC, especially older seniors who may not know how to spot a scam... or realize when someone is completely UNQUALIFIED. Beware of fake, non-licensed workers (acting like real plumbers driving a plumbers truck). I believe Drain Medic is a dishonest and HIGHLY UNETHICAL company (my opinion). If you look like an easy "mark" (ie. a frail, older senior), they will likely try to take advantage of you. . . And then, attempt to gouge you with outrageously unfair pricing (and for work they may have never done, or passed-off to another company (or sub-contractor). . . SENIORS BEWARE !!! Also, beware of very devious/fraudulent email billing scams (wire fraud). If you do get scammed (billed for work that was never done, by someone you never hired), file a complaint with the CSLB, and contact the DA's office. Wire-Fraud, Collusion, and Elder Abuse are Crimes. Don't Be a Fool... you don't want to hire a bunch of sleazy, dishonest scumbags, do you? Be safe people. read more

I left off in my last review, that once again these people were up here trying my patience. making a lot of noise, laughing in the parking lot... one of the guys kept jumping up and down the stairway the whole place shook...and guess what? Still no hot water....!!! I don't know if I mentioned is this in my prior review, but they removed my nice faucet and replaced it with another faucet which was cheaper. Reviewing Yelp, this company has a load of "one star" bad reviews. They really need to clean up their act. Now I speak on behalf of myself, and not any other person, persons or entities. I notified management this morning that I didn't want these people in my house anymore. Now if management wants to continue to use them, that's their choice as for myself,.I'd rather live with cold water then put up with these people any more. read more

Although the gentleman was polite and delt with my disappointment with poise, I don't recommend using his services. He told me that my toilets weren't leaking so I called a leak detector. The leak detector charged me $350 to tell me that both toilets were leaking. Whoever says you have to pay more for experience was not referring to plumbers. Save yourself the extra cost and contact Jeff Green at https://www.greenplumbingservices.com/ if you want quality work done at a fair price. read more

I would not recommend this company! I hired Drain Medic to perform an assessment only on a garage leak which they said would be free. I never authorized or signed anything to perform any work and a month later I received an invoice of $189 and would be sent to collections if i did not pay for this invoice. I contacted Maria telling her I was told that the assessment would be free and that I didn't authorize any work and her response was that she did not work there at the time I had these conversations and that she would talk to her supervisor. After following up several time I've finally received an answer that I still need to pay. This is poor customer service and a scam! read more

!:-) No. My hole was not stinky (not this time) ... though it did need snaking! I know. I know... "JöHnNy, didn't you just call them less than a year ago to deal with your stinky hole?" Yes, this is true.... I live in a 100yr old craftsman home. My holes bound to be stinky, or corroded... it's OLD! http://www.drainmedic.com/ This time it wasn't an issue to fix indoors or under the house... something was happening outdoors.... where the septic drain empties to the main sewage... outside.. waaaaay outside. Something about an obstruction.... Not that my hole seemed obstructed in any way. I called Drain Medic Rx Plumbing.... they gave me an hour range to arrive the following morning... sometime between 9am and 10am. And that's when they arrived--ON TIME as SCHEDULED! The drain medic came fully equipped. In moments he pulled out his coil, used his snake in my hole and got as far as 60ft! Now THAT's a LONG TOOL! He said he found some sort of obstruction waaaay back in the yard towards the main sewage. The job could be big (he gave me the max) or small (he gave me the min)... But he said it was mostly labor intensive (I'll bet.) He was VERY thorough and conscientious of time and budget, and though he couldn't finger it out at the moment, he said he'd come back in the morning. I wanted to pay him for coming out today, but he said to hold off until he could put his finger on my issue. He said he'd give me the option of doing all the work.. or allow him. Either way he offered to check in to see how it was going (wow). http://www.drainmedic.com/Testimonials.htm In the end, we decided to do our own digging... we dug where he instructed.. and lo and behold there was another capped hole to put that long snake into... after a couple screws BAM.. it worked. My pipes fixed. My hole unobstructed (though he did say I'll need to replace it eventually.) http://www.drainmedic.com/Specials.htm Wow. They continue to treat me well. Accepted the coupon discount offered on their web site.. And only charged for time spent. 5 Woofs (once again great service) I didn't expect anything less.. and I didn't get anything less. These guys are more interested in solutions rather than price gauging. Don't wait until your holes stinky and busted--call Drain Medic Rx... I HIGHLY RECOMMEND! PS: If they use their Camera down in your HOLE, they will charge you approx. $175.. just sayin.. IF you can go without having your HOLE photographed.. you'd be saving yourself some $$$.. Just let them know BEFORE they ask your hole to smile for their cam.... though, It may be necessary to have a looksee inside. read more

Drain Medic is amazing! They have helped many clients of mine with sewer line disasters. Linda is also amazing at customer service and is always a big help!! Drain Medic is the way to go! read more

Just a note of appreciation for Enrique, who just fixed our water main. He was wonderful - friendly, enthusiastic, worked his ass off. -Kevin read more

I do not recommend this company!!!!! Took over 8 months and over 10 appointments to fix my running toilet (they were hired by my landlord, or I wouldn't have continued to work with them). Wasted hours and hours of my time not completing the work. Missed a scheduled appointment, 3 hours wasted. I was repeatedly told there was no problem, even though I showed them videos of my running toilet, and my water meter was moving when no one was home. I was inappropriately asked by one of the plumbers who lived in the house with me. They bought the wrong parts for the repairs and didn't return phone calls. Please go with a more reputable company. Horrible company!!!! read more

I have use them twice in an emergency... Yes the prices are higher for an emergency... but they are still considerably fair and they come within 24 hours... in the staff is extremely kind!!! I'm really grateful for their professional and Prompt service!!! definitely my go to! read more

Fast scheduling, good and fair pricing, and the service was spot on. Took their time and fixed my sink right the first time- which alone is awesome! Will definitely call again if needed.... feel confident recommending! read more

Helpful and efficient. I worked with Linda in the office to set up a leak detection and she was awesome. Then she scheduled Miles the plumber to come out and he detected the leak in our main toilet immediately. He was polite, well versed at his job, and all around great guy. We could not be happier for discovering our new "go-to" plumbers. Thanks to Yelp for being a source to connect people with each other. We paid a small fee and the problem we had been imagining was gone! Thank you Drain Medic! read more

These guys are great. Very professional. They explained everything they were doing. Spent time showing me what was going on. No surprises. Great work. I had Martin show up the first day to size up the problem. Then Myles and Manny showed up later and did a great job! read more

Enrique was great to work with, very professional, explained everything that was going on with our plumbing issues and went the extra mile to make sure everything was perfect before he left. Thanks again Enrique! read more

Exceptional level of service, communication and workmanship. Monica and Enrique were both excellent in coordinating all of my plumbing work to be taken care of in a timely and efficient fashion after recently purchasing a new property. I would recommend Drain Medic RX Plumbing for anyone interested in plumbing services. read more

Drain Medic was sent to me by our property management.Enrique did very professional job by wearing suit,shoe covers and mask.He explained everything details and replaced my leaking kitchen faucet properly.Receptionist Monica also very professional with scheduling and polite over the phone.A great company I would recommend for plumbing and leaking issues. read more