Did good work, contracted to another company but everyone involved was great…read more I had to clean up after them at the end though.

I had the start of a sewer backup into my basement and called Able Rooter on a Sunday afternoon…read more Thom answered the phone promptly and arranged to be on site within an hour. He and Mike jetted out my sewer lateral, explaining every step and showing me the results by borescope. There's no way snaking the drain would have given the same result. Given that I had two guys and a purpose-built truck on site to perform the work almost immediately, the price was extremely reasonable and I would do the exact same thing if I ever have another issue.

We have use this service a couple times booth were emergency situations. Our was great they were…read moreable to send someone same day and pretty quickly. The prices are OK and they have coupons to use online to help with the cost. The receptionist is always nice and the tech is helpful and informative. Will use again as needed.

RUN AWAY AS FAST AS YOU CAN. Our brand new home of 5 weeks had about a bucket full of water back up…read morein laundry room main drain. Mr. Rooter came right away. checked the stacks-fine. ran a camera cable video which THEY NEVER SHOWED US. Told us the entire lateral sewer line was completely collapsed for 64 feet FILLED AND JAMMED WITH TREE ROOTS. Told us the entire house floor (which was brand new) had to be jackhammered 5 feet deep for 64 feet which would destroy our: -half bath -adjoining bedroom -laundry room -front hall -entire kitchen destroying brand new cabinets, quart counter tops, brand new floor -continuing on to more demolishion of main bathroom (a total loss) -and ending halfway through my home office in short they said it was vital to jackhammer 64 feet long, 3 feet wide, 5 feet deep to the tune of $44,000+ and that was just the demolishion Not to mention $60,000 to rebuild walls, floors, rehabbing kitchen (again), 2 bathrooms, hallway, one bedroom, laundry room, and home office. They immediately had HAZMAT TEAM ON THE WAY for mold remediation (for a bucket full of sewer line water that was cleaned up immediately. Told us we had to move out for months "you cannot live here until project is finished" Biggest crock of all. They wanted to start jackhammering the next morning at 8:00 am, has Hazmat in the way, lied lied lied and said "AFTER WORK IS DONE WE WILL GET IN TOUCH WITH YOUR INSURANCE COMPANY and Luke has 'a special way of wording things to get it and rebuild and hotel bill covered". so why didn't we call insurance company first then do the work? you know why....because they are CON ARTISTS. I IMMEDIATELY STOPPED EVERYTHING AND SAID I KNOW MY LEGAL RIGHTS AND I HAVE A 3-5 day "Right of Rescindsion" told them they we moving too fast and I wanted other opinions. get this... Owner said, "well you have to use us because we are the only plumbing company in town that works with insurance companies". MORE LIES The next morning at the break of dawn the owner calls and wakes me up to say "well maybe we could use the sleeve method so there's less demolition. Then he said he match lowest other bid . criminal pure alarmist high pressure scare tactics. Called Root Busters scoped---NO FULLY COLLAPSED SEWER LINE AT ALL. A couple of sticks came out. My guy scoped, cabled THE ENTIRE HOUSE TO THE STREET 3 times. MR ROOTER TOTALLY LIED TO US with fear, pressure "the worst we've ever seen" which if I used them would have cost $44,000 plus over $60,000 to rebuild, which we had just spent before moving in 5 weeks ago. beware of LUKE THE SMOOTH TALKER FINALLY NO INSURANCE COMPANY IN THE USA COVERS COLLAPSED LATERAL SEWER LINES FILLED WITH ROOTS. One lie after another. The crooks would have bankrupt us when ROOT BUSTERS completely cleaned it out for $180. Hell has a place for this crooked corrupt company. Will be reporting to Attorney General. one final piece of free advice you must poor strong super strong foaming root eater twice a year for 3 years, then just once a year. Then have ROOT BUSTERS do maintenance every 4 years or so. CAN YOU IMAGINE THE ELDERLY PEOPLE THAT WOULD FALL FOR THESE CRIMINALS OUT IF SCARE TACTICS??? high pressure? the worst we've ever seen! insurance will cover but only if Luke of MrRooter (the "alledged only company in town that works with insurance companies EVERYONE NOTE--NOT ONE INSURANCE COMPANY COVERS COLLAPSED LATERAL SEWER LINES WITH ROOTS GROWTH....its called neglect by our prior owners. but it was all a lie. Google whether insurance companies cover lateral sewer lines inside a home. they cover nothing "under roof"

Prompt service. They go above and beyond to make sure things are back in order and running smoothly.read more

Chris was fantastic! He was courteous and explained everything to us! He laid out all options and…read moregave us confidence in each solution!

We previously hired Pierson Plumbing to come out and move Adrian that was in the middle of our…read morebasement floor into the utility closet so that we could put down carpet. They were reasonably priced. I found them very competitive other places, but the difference was the price was a bit lower, and the customer service aspect was incredible. I love that they get along so well with my husband and he really enjoys when they come out to work because he gets to talk shop with them. Are you just have them come out for another project that I'm so excited to get started because I know the work will be incredible

I needed my Water Pressure Valve replaced. The water had been running good for a couple of minutes…read moreand then went to a trickle all over the house. They did a great job of the new installation and everything works great. Their prices were reasonable. I am very happy with the work

These guys are amazing! I've dealt with a lot of plumbers over the years, and they are truly…read moreinvested in doing it right without overcharging. Don't hear that much any more... My wife and I just bought a huge house with all sorts of issues and they used solid old school (old world) thinking to get us where we needed to be without going into bankruptcy. Forever grateful I found them! I have them on my phone now as "The Best Plumbers Ever!" Needless to say, I wholeheartedly recommend their fine work but I warn you that they are going to become good friends too!

From the owner: We specialize in drain cleaning and sewer camera inspections, sewer repairs and replacementread more

We had major work done on a 100+ year-old house, and Hoffmann Brothers did a fantastic job, from…read morebid to finish. I sent a request for proposal to three companies after checking online and having observed which companies seemed to serve this area regularly (so they would likely know the houses and what they'd encounter in the work). All three replied through a receptionist-type person, quick and friendly. However, only Hoffmann Brothers replied with a prompt and detailed reply to my request for proposal. My RFP was detailed, and included that we wanted everything done, and that we wanted everything done right - quality was more important than speed. I specifically said that if they couldn't do everything listed, they should not reply. All the companies made appointments to visit, of course, and the other two came first. The first guy seemed uncomfortable talking to a prospective customer, avoided eye contact, and only offered 'band-aid' solutions. He said that his plumbing company could not replace waste stacks. I find that absurd, but also annoying since I'd specifically said that if they couldn't do everything, they should not offer a proposal, much less waste time with a visit. The second guy kept his appointment of 'before 5:00 o'clock' by, literally, one minute. He was a smart-ass, rude, and called my RFP a 'love letter', which says a lot about his lack of professionalism. He, too, failed to offer solutions for everything, and, same as the first guy, seemed to assume that my main concern was paying for the work. This, despite what I'd specifically said in my RFP, that we wanted everything done and that quality was the main concern. This was a major project, and for some reason, only Hoffmann Brothers seemed to get that. The Hoffmann lead plumber for the project, Mick, emailed shortly after I'd spoken with their coordinator, and he had clearly read my RFP in detail. His comments included that we would NOT have to remove my front porch, as everyone else from the city to other plumbing companies said we would. We met a couple days later for his on-site visit, and he was a complete professional while also being friendly and genuinely appreciative of the impact on us of the scale of this project - the inconvenience and disruption that the near-catastrophic failures of the plumbing had caused us and our worries about whether it was all fixable. He assured us that Hoffmann Brothers could fix it all, and get it done as one project, as requested, and get it done in a timely manner. He worked up his bid and invited us to the offices for the review. He took his time, answered our questions, never made us feel rushed. We got to know the company better, and even got to know each other as people, which makes a difference when trust is so important in a project like this. We got our questions answered, agreed to the project, and Hoffmann Brothers got underway quickly. ALL of the people with Hoffmann Brothers were/are professional. Everyone was courteous and respectful of the fact that we were living in the house throughout the project. Everything was cleaned up everyday. They welcomed interest in their work and questions, and were helpful in explaining and showing us whenever we asked about the work. The people at Hoffmann Brothers are very smart professionals and very good and nice people. As I said, this was a major project that took several weeks, and replaced everything from the connection at the main sewer line under the street to two waste stacks in the basement (so everything under the concrete basement floor), a complete remodel - electrical, plumbing and finish out - of a bathroom and a laundry area, and rough in of a second bathroom in the basement. Mick served as 'general contractor' for getting the carpentry and finish work done. Everything was done in top-quality manner, with great efficiency and without delays throughout the project. Inspections passed the first time every time. The project accommodated a few changes and additions, as well, including work in the kitchen. Pricing was fair and competitive, and the payment schedule was attached to work completion thresholds, not a calendar. Everything we wanted was done, and it was done to the highest quality. We decided which company to go with based on quality, and the difference in quality was plainly apparent from the first interaction with the plumbers. Trust is SO important in these decisions, and when the other two companies were so clueless or careless about that, and so careless in not addressing my initial outreach, they quickly removed themselves from consideration. Only Hoffmann Brothers provided a quality experience from the first contact through to completion of the project. The other companies lost out on an opportunity for a major job and any other work that we might want in the future. And, of course, Hoffmann Brothers offers electrical and HVAC work, in addition to plumbing, so it's an easy decision for us to call them.

I attempted to contact them to inquire about a job. My call was answered by an Ai voice assistant…read morethat could not answer my questions. I hung up on it, they ended up sending me a text a while later to reengage me, which I also ignored. Finally, they had an off call center call me back about 15 minutes later. The lady I talked to was pleasant, but knew nothing about the services your company offers and the only thing she could tell me was for $120 they'd have someone come out and take a look. Just hire a person. Thats all you need to do. Terrible customer service.

Gravity Drain Services was called by my apartment complex to clear a drain. I had woken up to…read moresewage from my front door to my back door on the first floor. Goodbye dog bed and plushie dog toys. Goodbye paycheck for the day as anyone who has ever had to deal with this sort of thing knows. You have to toss the awful smelly heavy wet items, mop up the biohazard, then disinfect everything. I felt sick for days afterwards. Back to my story - The river of sewage was very surprising as I had only washed my face and flushed the toilet once after I went upstairs for the night the night before. The plumber who came told me that the 3 townhouses next to mine are all connected to me and so if they have a problem (flush wipes, etc) it is going to back up in my townhouse. Definitely not the news I wanted to hear. He brings back all 105 feet of snake and finds hair and "strings" (indicative of feminine products). I like the term "drowned rat" myself. I receive an email from my apartment complex that I now owe $335 for the plumbing. Mind you, I use a drain catcher for my long curly hair and I learned early on from my father to always respect the toilet. I call Gravity Drain Services and kindly ask if they could reach out to my apartment complex to inform them what the plumber told me, that the issue could have come from the 3 townhouses connected to me. They decline. Wow. Is it too much to ask for the truth to be told? That's all I was asking. The little guy gets knocked down again. UPDATE - the rental company was told the truth and the charge was removed. Thank you for doing the right thing.

Called them out to replace a broken/improperly installed toilet flange. They arrived 5 minutes…read moreearly, took care of it quickly even with having to chip out the old one, and replaced it with a better quality flange without me even having to request it. Will definitely call them again in the future.

Stay away from this company. Had them out twice within 3 days for the same problem. Now I have to…read morecall an actual plumber who knows what the hell they are doing to snake my main sewer line and spend more money. The price I was quoted was less than half of the total bill. Now I'm going to have to call again and get an actual invoice from this joke of a "company". If I could leave zero stars I would. Total and complete scam artists.

Total and Complete Scam. Website baits you by presenting an image of a licensed plumbing company,…read morebut really it's a kid who cleans drains. Highly doubtful that he is licensed or bonded in any actual way, and clearly doesn't know much actual plumbing- came up with an excuse to not examine our water line, likely because he didn't know and was not equipped to handle anything like that. We didn't realize at the time this company doesn't have actual plumbers, just drain cleaners, again everything about their website is misleading. He comes out to your house in a hoodie armed only with a flashlight and screw driver and does absolutely nothing. He didn't want to leave without being paid for something so he claimed he could fix our water heater with his ' special program'. He told me to go upstairs and turn the faucet on so I did and when I came back down a few seconds he claimed his ' special program' was implemented and all was fixed. All this kid did was turn the knobs of our water heaters up. And then he demanded $350 for turning our water heaters up. Later We hired an actual plumber who told us the knobs didn't fix anything because the issue was backflow. SoemthI guess the scammer absolutely would not know how to fix.

Ermin was the soonest available plumber for our kitchen sink clog, and he was super friendly. The…read moreprice of the job was as quoted, he came with all the necessary equipment packed into a carryon back pack, described/showed the problem, and was done in under 45. Apparently he routinely obtains contracts for the city/county. small family business is a plus.

Extremely responsive and reliable with time He's done one of…read moreour houses twice and be saved is a lot of money and headache! He is a very communicative and fair pricing I am using him now as one of my main plumbers for our rental properties Highly recommend.