I have had 2 toilet leaks at my mother's rental property . The property management company has been calling Drain Patrol for these issues. In the first case, they diagnosed the problem as a leaky fill valve, but emphatically suggested that they needed to replace the toilet, because it was leaking and the flapper needed to be replaced, but those parts are incredibly difficult to find. They also stated that the angle stop valve on the wall was corroded and needed to be replaced. This could all be fixed for $475.00. I said replace the fill valve and leave the rest alone. In the second case on another toilet, said that the angle stop needed to be replaced, as well as the fill valve and flapper needed to be replaced for $475.00. I have done my own simple plumbing repairs for many years. The total parts to do either job is less than $55. All of this work is an extreme exaggeration. I would never recommend these thieves for any work. read more

Ray arrived promptly to fix our clogged kitchen drain. He was quick, clean and efficient. We have some weird plumbing connections with lots of turns, due to a remodel. But he was patient and soon had the snake moving through the clogs. It was bad, smelly, messy, but he dealt with it all, and cleaned up all the tarry waste, leaving clean white cabinets and sinks behind. Then he showed us how to flush out the waste and keep the drains from clogging - or at least slow it down! read more

Since discovering Drain Patrol, I've used them for every plumbing issue. They have always been quick and prices have been fair. I've always dealt with Sarah in the office; her customer service is great, responds quickly and is always friendly. Never had an issue with them not showing up, and I always get a courtesy call when they're on the way. read more

My property management company called them when our toilet was having issues on the weekend. Our technician was Angel and he was great. One of us is immunocompromised, so we asked him to wear a mask and he did so with no issue or attitude, which we greatly appreciated. He worked quickly, thoroughly, and knew his stuff, and within 15 minutes, our toilet was working again. Thank you, Angel! I do want to add that like others, they had no ETA for when the plumber would come. A few hours after our initial call, and an hour and a half before their only technician was supposed to be done for the day, they asked if they could push our appointment until the next morning. I pushed back on this, reiterating this needed to be done that day. I was pretty frustrated with them, and was ready to leave a negative review, but Angel turned that around for us. read more

Alex was so incredibly helpful! The garbage disposal in our kitchen sink stopped working and Drain Patrol came to the rescue. The response time was great and the technician, Alex, fixed the problem in no time and was very amicable. Thank you so much! read more

To borrow from another Yelper, this place is a "sh*t stain". DO NOT use them under ANY circumstances. While in Napa, these folks decided that it would be a "good idea" to roto rooter out my neighbors pipes to clear a drain in our common line. Long story short, the rocket scientist broke his roto rooter blade off in my pipes on my side of the wall causing thousands and I mean thousands of dollars worth of water damage to my entire kitchen and living room. Anyhow, if there was a "no star" rating I would give it to them. Maybe Yelp needs to think about implementing that feature. To Drain Patrol: Thanks asshats for ruining my property, causing me hours away from work, loss of sleep and burdening me financially with all the trips back and forth to my unit... read more

Chris came on THANKSGIVING DAY and saved everything! My kitchen sink started backing up in the morning just after I popped the turkey in the oven. I didn't actually expect anyone to be able to come and fix it that day. Chris came and did it quickly and efficiently. Thank you so much for saving Thanksgiving! read more

We had to get a plumber around midnight tonight when we got back home to the sewage was backing up into the shower in our apt. We called the service line and they told us someone would be here within 1 hour and we had the luck of getting Frank who did show up fast. He was polite, friendly and definitely a hard worker and helped us resolve this in the middle of the night. Thanks for the fast and efficient service. read more

Very irritated with this company. While they did about half the work that was needed, we were quoted for a $780 job that was completely unnecessary. We had a second opinion with Green Plumbing Services, and for another $80, we were able to fix our drainage issue in less than an hour. 2 stars for being on time for our appointment, however very disappointed in receiving an outlandish quote that was completely uncalled for. All that was needed to fix the drain was a power vaccum and some professionalism. read more

I've used Drain Patrol for years now and they've always been great to work with... this last time we had a clog in the Main line and they sent out James B and he was AWESOME! I could tell right away that he knew his stuff and he was so pleasant and cordial the entire time! read more

So, I called Drain Control because my company uses them and seemed to be happy with the service. I read the yelp reviews and found them to be mixed...great or horrible. I rolled the dice and well.....it came up one. I made an appointment at 9:30am to come to my home at 5:30pm. I explained to them that both of my two toilets were not flushing properly and that I urgently need it taken care of today. I expressed concern because of the ratings on Yelp, but they said they'd give me the corporate rate since we use them at my place of business. Okay, so I leave work early to get home in time to meet the plumbers. Oh, guess what????? Half hour before they were to arrive, I get a call from dispatch that they're running a little behind. I ask how behind, but she cannot give me even a guesstimate ETA. (Don't even get me started about trying to get a base price for unclogging a toilet.......) Sooooooooo.....6:30....no call, so I call them back. They still have no idea when they'll be her. 7:30....no call....so I call them back.....stil no idea when they'll be here...not even sure if they will be here tonight. I called dispatch again and explained that I used them despite the negative reviews on Yelp and will never do so again. The company will no longer use them either. The dispatch girl was very apologetic and I didn't get super irritated with her, as I realize she was just the phone answerer....anyway....run...steer clear.... Use Courtesy PLumbing!!! THey're professional, considerate, could give me an estimate for the suspected issue over the phone. They didn't service my area but told me that if I couldn't find someone reputable, they'd come out anyway and not charge me a travel fee. Wow....now I feel a little better..... read more

I called Drain Patrol to my home @ 10pm(no overtime charges). because a pipe burst in my garage and was flooding. Richard was here within 40mins, helped me move all my stuff from one side of the garage to the other, took care of everything in about 1 1/2, charged me $185. I used this company for the first time 2 years ago and have 2 or 3 times a year since. They are awesome!! Always friendly and professional. I have never wrote a review till now, and only because i seen all this negative reviews. I can only say MY experiance has been great! 5 stars for always being there day or night! read more

Don't use this lame, unprofessional, hack company. The owner of my condo continues to use them through his property management company, probably to save money instead of calling a real plumbing company. No matter what time you book them for they are always 1 1/2-2 hours late. They always give the excuse that the last job ran over and they're short on technicians. One time I had a simple flex line put in for my water heater. Look at this mickey mouse job (picture)! I had to tell the so called plumber that he used a length too long. He seemed puzzled, but finally drive to Home Depot to get a shorter line. Next time I scheduled them the tech showed up, looked at a sink leak for 15 seconds, said he had to go outside and call to get approval to complete the work and 2 hours later still didn't return. I had to call and complain that he never came back!! They were dumbfounded and then after several minutes on hold they came back on the line and made an excuse that he was still awaiting approval. They aren't professional and do not know how to communicate. There are so many competitors, use one of them instead. read more

Drain Patrol - Plumbing Near Me

I woke up to a sink filled with dirty water that wouldn't drain. I called my landlord at 9:30a and by 10:50a Sergio with Drain Patrol was at my door. Courtesy and professional, Sergio was able to efficiently assess the issue and promptly fixed it. I am very impressed with this company and Sergio's professionalism. He completed the job before 12:00p the same day. read more

Drain Patrol - Plumbing Near Me

I came home early from work hoping to have a nice afternoon of baking. To my surprise I found my water heater leaking and flooding the garage floor. I immediately called Handy man on Demand, who are my go to for everything guys, and Charles referred me to Drain Patrol, he called them and they were at my home within 30 minutes. It is of course 3:45pm now, Thomas, the technician was not sure we could get another and replace it today, however he took it out brought it back to place of purchase and bought the new one which happened to be in stock, after of course letting us know the cost. He returned and stayed until 7pm making sure I had hot water tonight. I appreciate the fact that even though he should have been home by 5pm he made sure that my family was taken of. So Kudos to Thomas and Drain Patrol for hiring technicians like him. I recommend them to anyone who needs the type of work they provide. read more

Great job by Scott and his partner, and they came in $900 less than other bids!

My bathroom was having some plumbing problems and when I contacted my property manager, they had Drain Patrol at my house under an hour on a Friday night. Prompt and professional. read more

Used Drain Patrol for an emergency Drain clearing. I called at 10:00pm, by 11:00pm the plumber showed up and gave me a straight forward quote to clear out the drain clog issue on my kitchen sink. After 1 hour snaking all the way down, he got the job done. He was more than polite, I was so glad he was able to come and even charged us less than the given got pre-start of project. I would use them again if I have to and I recommend. read more

We haven't had much need for drain care, fortunately, but when we do have problems, we always call Drain Patrol. Their servicepeople are knowledgable and congenial. Derrick explained what he was doing thoroughly. Due to some mechanical issues, the tub and floor got pretty dirty, and Derrick cheerfully and thoroughly returned them to pristine shape. The fact that I called at 8am and they were out by 1pm the same day, and the fact that the company cheerfully honored an 8 year old discount coupon, are just icing on the cake. read more

Scheduled yesterday between 3 and 5pm. Never showed up, 'a technichan was not available'. Rescheduled this morning between 10 and 11am. It is now 2:30 and they still have not arrived. read more

Called drain patrol to install new water heater. Quick service, but WAY OVERPRICED. my wife wasn't home and when she arrived she said I paid twice as much as I should have. read more

Please note, there are several Drain Patrols listed for different neighborhoods but all out of San Diego main office so don't know which one these guys came from but I assume its the same company. Good for basic drain cleaning but not plumbing. The guy who showed was very nice but turns out he was not a plumber (they are "techs" operating under the company's license). He brought his "leak detective" to localize the leak and figure out where the pipes went. He confirmed there was a leak under the slab but it was too deep to get to so needed to reroute. Never found out where the other pipes actually ran because they couldn't tell the water pipes from the gas pipes (?). Anyway, he said it didn't really matter because it needed a $16,240.00 whole house repipe due to the pipes were going bad (other estimates for a house repipe were between $6,500 - $8000 depending on if PEX or copper was used). After that, I had 2 plumbers (licensed) come in to confirm and both said the pipes looked OK. There was a previous repair with some sloppy soldering in the manifold area but no pipe decay (later confirmed when I did the local repipe and cut out some pieces of the old pipe). The company that I had do the local repipe charged $1,800 and gave a 3 year warrantee for labor (this group said it was 90 days on labor). So I saved over $15,000, not counting the time, hassle and cost of fixing all the holes after the repiping, by not going with them. But the tech was nice. NOTE: when any plumber quotes you the warrantee, make sure it is Labor (expensive) they are talking about and not the materials (cheap). Also hire your own independent leak detection group, don't use the one the plumber brings with him. read more