Women - beware of hiring this company. The tech I met was overtly sexist, and his incompetence caused further damage. I live in an apartment building where our upstairs neighbor has been pouring grease and washing perhaps work boots in their kitchen sink, and it caused dirty water to back up into our unit. Four times now, grease, grass, and twigs have filled our kitchen sink. Our leasing office apparently has a contract with this company, and when this issue happened a third time, a tech from this company came out while I was away. When I came back, I saw the tech outside with my unit door wide open (in the middle of February with pets inside). I waited 5 minutes for him to not just stand there before I decided to approach him for the sake of my pets and heating bill. He said, "Sweetie, you can't keep pouring grease into your sink like this." I stated, "I am not the one treating my sink like this. I don't put leaves and twigs in my own sink." He replied, "Well I'm going to be out here every week if you keep doing this." I repeated, "I am not damaging my own sink. It is someone else in this building causing the issue." He asked, "Do you even live here? Like are you on the lease?" I said, "I'm Dr. Bruce, and I'm the head of household on this lease." Suddenly, he backed off, and said building maintenance would look more broadly at the pipes for the whole building. He then left. Since then, our neighbor poured grease down the drain yet again, caused another backup, and this time, it ruptured the pipes under our sink and caused someone else's backwater to spew all over our kitchen floor. Last night, the apartment maintenance person *within minutes* diagnosed that it was the upstairs neighbor's grease, *and* that this sexist tech put the pipes back together so loosely they broke apart. Taken together, the blockages were obviously not our fault, and this sexist tech's incompetence and willingness to blame me caused even further damage. I'm at the whim of what contracts my leasing office has for plumbing. I would NEVER hire this company, and I will be strongly encouraging my office to find another contractor. If this company cares about keeping clients, I would suggest this tech receive feedback that women aren't little girls who mindlessly damage our own things. Some of us can actually maintain a sink and actually sign leases now. read more

The responsiveness, customer service and ability to solve my problem was excellent. I highly recommend Drane surgeons. Called them late yesterday and they were here first thing in the morning to fix my problem. The service guy, JUSTIN did a fabulous job and very good at communicating what was happening? read more

Frank was courteous and knowledgable! He fixed our bathroom issue! Thank you Frank for figuring out the clogged problem! The Pointer's

Worst plumbers ever! Came to give me an estimate and then charged me for 10 minutes of a plumber's time to change out a shower head for over $450. I paid less after arguing a number of times. I asked to speak to the owner, and they said she wasn't available. She never seemed available. They should have just told me to forget about the fee, even when I got the bill 6 months later. The plumber they sent would not show me his license and was unwilling to provide a copy for later on. This was a requirement for my building. Estimate was for a water heater, and they were the most expensive out of all estimates. Went to them because they had done work in my building. Cannot recommend. If you need a plumber for the downtown area of STL, then use Beis Plumbing - great service, very reasonable rates, provide all required documentation. Very happy I don't have to use Drain Surgeon ever again!!! read more

Do not call this company for any plumbing work. I paid over $500.00 to have a sewer main cleaned of roots. About two weeks later, the sewer was clogged again. I called about the problem and was told they do not warranty the job. The only way to get a warranty is to have them camera the sewer . No one told me the work was not guaranteed until the job was finished. DO NOT HIRE THIS COMPANY read more

Do not use this company! They do a horrible job and will just take your money. They came to snake my drain said it was cleared charged me $175 and 3 weeks later it is already backed up again. They will not do anything about it except offered me to set up another appointment with them and charge me another $175. What a joke! Like I would want to have them come out again. read more

I work for a general contractor at a local industrial facility. It is one of my jobs to hire subcontractors and run the jobs. We have been using Drain Surgeons for a while now and I have to say, they don't come any better. They show up when they say they are going to they work safe and take pride in their work. They are all very professional and very easy to work with. They are very knowledgeable and know their business quite well. My client ask for them by name because they can see the professionalism and knowledge. They have done both lining and sewer clean out. They are miles ahead of their competitors when it comes to lining and cleaning. Not to mention how very reasonable their prices are for the services they provide. I would recommend Benji and his crew to every one and would use them in my own home. read more

Terrible company. Terrible service. I was overcharged to the tune of over $1k and no work was even completed. They are currently threatening a lien on my house if I don't pay in full. If you need any plumbing work done, I'd look elsewhere. Consider yourself warned. read more

The fact that I have to even click 1 Star to review this company is unfortunate. They don't deserve it. Poor Customer Service - hope you don't have any issues as they will not act appropriately to rectify the situation. Technician was wheeling and dealing on the site to make you feel like your getting a good deal, then wham...numerous phone calls to try and speak with upper management and couldn't even get a call back until Accounts Payable finally called-big surprise...Never talked with owner/manager, they just kept accounts payable acting as the poorest excuse for customer service...Plenty of other contractors out there. Shame on me for even calling them in the first place read more