1. Drake Fine Sporting Arms

1. Drake Fine Sporting Arms

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El Paso, TX

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Drake Fine Sporting Arms

4.6 (8 reviews)
Closed • 10:00 am - 6:00 pm
Updated 3 months ago

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Academy Sports + Outdoors

Academy Sports + Outdoors

2.9
(35 reviews)
•$$

Store on South Americas…read more To Corporate Management,I am writing to formally report an unacceptable and discriminatory experience at your El Paso location (201 South Americas Avenue). As a 28-year Navy Veteran and current high school teacher, I was treated like a criminal during a recent online order pickup.I arrived to pick up a shotgun and a pistol that I had already purchased online. I presented my receipt, ticket number, and debit card for verification. The transaction was handled by an elderly employee wearing a black mask. This employee demonstrated severe cognitive difficulties, repeatedly losing his pencil, misplacing my ID, and completely disappearing for 20 minutes. The entire process took over two hours.Despite successfully passing the federal background check, signing all paperwork, and verifying the serial numbers, the employee ultimately refused to release my firearms. His only justification was that I verbally confirmed I bought a shotgun and a pistol--the exact items on my receipt. When I escalated the issue to the store manager, Karla, she blindly sided with the employee's irrational decision instead of correcting the situation.This behavior is completely unacceptable, counterproductive, and disrespectful to law-abiding citizens and veterans. I request an immediate investigation into this store's management, the termination of the employees involved, and a resolution regarding my paid merchandise.

The great improvement would be to close the store. Have been to this store several times now the…read morelast few years. If you order/pick up in your car, it's great! Inside the store is the horror story. They stand around, while looking at you, and not asking if you need help, or just looking at you. Gun side is not more too bad and you'd be better off just selling guns/ammo/permits. The rest of the store is empty most of time and prices way too high. So I get it

Academy Sports + Outdoors

Academy Sports + Outdoors

2.1
(20 reviews)
•$$

Official Corporate Complaint (Recommended)Use this option to email Academy Sports corporate…read morecustomer service or speak to a regional manager.To Corporate Management,I am writing to formally report an unacceptable and discriminatory experience at your El Paso location (201 South Americas Avenue). As a 28-year Navy Veteran and current high school teacher, I was treated like a criminal during a recent online order pickup.I arrived to pick up a shotgun and a pistol that I had already purchased online. I presented my receipt, ticket number, and debit card for verification. The transaction was handled by an elderly employee wearing a black mask. This employee demonstrated severe cognitive difficulties, repeatedly losing his pencil, misplacing my ID, and completely disappearing for 20 minutes. The entire process took over two hours.Despite successfully passing the federal background check, signing all paperwork, and verifying the serial numbers, the employee ultimately refused to release my firearms. His only justification was that I verbally confirmed I bought a shotgun and a pistol--the exact items on my receipt. When I escalated the issue to the store manager, Karla, she blindly sided with the employee's irrational decision instead of correcting the situation.This behavior is completely unacceptable, counterproductive, and disrespectful to law-abiding citizens and veterans. I request an immediate investigation into this store's management, the termination of the employees involved, and a resolution regarding my paid merchandise.

I went in to purchase a firearm. Keep in mind, I'm already a gun owner. I waited for an hour, and…read morewhen it was my turn, I asked to see the shotgun selections. Joe, the salesman, sarcastically pointed them out. I was going to purchase a shotgun and had the paperwork ready. Only for Joe to say he felt "uncomfortable selling me the firearm" and that I had to wait 30 days. I understand you can refuse service, but what was the point of having me wait for an hour and go through the whole process? VERY unprofessional

Drake Fine Sporting Arms - guns_and_ammo - Updated July 2026

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