Very nice gated apartments great office people and great view everything near and the apartments…read morehave washer and dryer unit inside a plus and elevators!

Save your money -- this place is not worth the price…read more The rent continues to increase while the quality of living continues to go downhill. On top of the already expensive rent, there are constant extra fees that make it feel like the only priority is squeezing more money out of residents. This property is owned by a large management company that seems to care more about profits than the people who actually live here. Parking is one of the biggest issues. There are frequent break-ins reported in the parking structure, yet residents are expected to pay even more for parking. Finding a spot is nearly impossible unless you pay for an additional reserved space. Meanwhile, the towing company is constantly patrolling, and cars are quickly towed if you don't follow the confusing parking rules. It feels less like resident convenience and more like another way to collect money. Security is also a major concern. You need a fob for almost everything, but somehow that does not stop random people from getting into the building. Packages are constantly being stolen, and residents are left dealing with the consequences. The security measures seem more like an inconvenience for paying residents rather than an actual solution. The trash rooms are consistently filthy and often left in unacceptable conditions. The parking structure is another issue -- people speed through it, creating a dangerous environment for pedestrians and other drivers. What's also concerning is that many negative reviews seem to disappear over time, which makes it difficult for potential residents to get an honest picture of what living here is actually like. For the amount of money residents pay, you would expect better management, safer conditions, and a property that actually feels cared for. Unfortunately, this place feels like another example of a large company prioritizing revenue over resident satisfaction. Aka the new account made is the Gabriel apartments

My review is mostly for the leasing and maintenance staff; Gizelle is absolutely amazing. I feel…read morelike I can genuinely come to her with a concern (I have!) and she'll try to resolve it in a logical way and not just the "refer to your lease" type of way. Javier is the maintenance staff I've interacted with and this guy is so cool. He's funny, kind, courteous and it's clear that he genuinely cares. He is always on top of things and I've never felt forgotten. I have never dealt with someone in maintenance who has been as good at their job as he has been. This guy really goes above and beyond and it does not go unnoticed. There's also Chris and he is quiet but sweet and equally helpful and considerate. He puts a smile on my face everytime I see him and he never fails to give a friendly wave whenever I see him. Fabian is the most recent maintenance staff I've seen and he's just as great as Chris and Javier. The guys are always helpful even going so far as to help me bring groceries in when they've seen me struggling to get up the stairs. The staff here really is top notch.

The community itself is beautiful and relatively new, but living here has become increasingly…read morefrustrating. My biggest concern is that management does not seem to communicate consistent rules to residents. When I first moved in, I was told there was no limit on the number of pool visitors, that the lounge could be used without a reservation as long as it was not already reserved, and that the courtyard was a common recreational area for residents, adults, and children. Last month, I went to the office and confirmed these rules again. I was given the same information. Before sending invitations for my 11-year-old son's birthday party, I specifically asked the office one more time whether anything had changed. I was told the rules had not changed. Based on that information, I invited his classmates and their parents to our community for a small pool party. We intentionally chose a Tuesday afternoon from 2:00-6:00 PM, when the community is normally quieter. There was no loud music and no disruptive behavior--just 11-year-old children celebrating a birthday. Some of the parents who came are homeowners and some are renters, and I was actually proud to show them our beautiful community. Then, at around 5:30 PM, a manager came over and told us that there were too many people. We were also told that if we wanted to use the lounge to play pool, we had to pay to reserve the lounge for at least one hour, and that children could only use the courtyard if an adult was present. If these are the actual rules, why was I not told this when I specifically asked multiple times BEFORE the party? Is the policy based on the actual written rules, or does it depend on management's discretion that day? What made the situation even more embarrassing was that the manager approached me about this in front of my family, friends, and guests, putting me in an extremely uncomfortable and humiliating position. I was also reminded afterward to make sure everything was cleaned up and the trash was thrown away. The way this was handled was extremely disappointing and showed very poor customer service. Everything Comes With an Additional Fee The community is beautiful, but it increasingly feels like management is focused on finding ways to "value-add" and charge residents for everything. For a two-bedroom, two-bathroom apartment costing around $3,000/month, residents also pay approximately $100/month for an additional parking space, plus insurance, water, trash, and other community-related charges that can easily add another $100+ per month. There are also frequent food trucks and other activities that often feel more like opportunities to generate additional revenue than resident benefits. I paid $50 for an additional apartment key fob for my 11-year-old son so he could conveniently access the courtyard and lounge. The office was very quick to collect the $50, but nobody explained that children might need a guardian to accompany them when using these amenities. The swimming pool was also closed to residents for approximately two weeks, yet the community fees were not reduced. Even Edison has recently provided residents with a credit because of the extreme heat. Parking Is Another Major Problem Having family and friends visit is extremely difficult because visitor parking is often completely full. There are only a limited number of curbside parking spaces, so people frequently have to wait for a spot. On top of that, street sweeping takes place every Tuesday morning until 2:00 PM, resulting in many cars receiving tickets. Honestly, living here has made it harder to have friends and family visit. People simply do not want to deal with the parking situation. Beautiful on the Outside, But Many Details Feel Poorly Thought Out The community looks beautiful, but some of the construction materials and design details do not feel particularly high quality. One positive thing is that residents can submit maintenance requests through the app, and maintenance staff generally respond and come out to fix issues. However, there are so many restrictions. Even placing a simple doormat outside your front door is not allowed. Because I have children, we were placed in a first-floor unit. Every week, dust and large amounts of leaves blow onto our patio. When upstairs residents wash their balconies, the water drains directly onto our patio. There is not even a proper gutter system to prevent this.

It's been about a month since moving in and I've got to say, it's been absolutely wonderful. It's a…read morepretty quiet place and the people I've met have been very friendly. They also maintain the landscaping very often. The beautiful part about living here is that everything is within walking distance. Stater Bros has been almost a weekly visit and being able to walk to Regal Edwards in less than 5 minutes is awesome. There's also a few gyms in the area as well as a Target down the way. If you're feeling hungry and do not want to cook, there are a few restaurants you can check out. Down the street is Old Town La Verne with nice shops and even more restaurants. I think the best part of this place is how great Erik's help was when my significant other and I moved in. He made it absolutely easy and left a great impression on how living here would be. He was helpful, kind and personable which eased our minds as we made the transition from our last apartment to this awesome place. He made sure to answer our concerns quickly and always asked if there was anything else to make our stay much more comfortable. You know how great a place will be when management goes above and beyond. We are excited and looking forward to our stay here. This place is great!

Very helpful manager name Eric. He made sure I was taken care of and did whatever he could do to…read morehelp. Super great place and quiet and nice. Super star management here. This place is amazing!!!

lovveee the apartment we got and love our managers ! after coming from a toxic manager at another…read morecomplex, it's amazing to have managers that like fun, community, and cats. what more could you want lol

Black mold in every unit- no help with repairs when needed…read more Their maintenance BROKE our window with a 2x4 in front of out face then lied about it. When we finally got help, they took a week to replace the panel and never sealed it. Shower had a HOLE in the floor and we requested repair... It took them 5 days to get someone to LOOK at it after reporting then we had no bathroom access for 10 days. They did not offer or provide accommodations or assistance while our bathroom was being patched and covered in paint. They painted over the extraction vent. We have neighbors who sell drugs, have people over screaming and swinging SWORDS. Rampant drug users come in from Garey but the leasing office is more concerned about towing tenants who live here than dealing with the constant stream of drug dealers renting units and selling to people passing through the property. No safety for tenants.

I wanted to take a moment to express my appreciation for the excellent work that your team has been…read moredoing. Despite some minor issues, such as the high rent and small gym, I've been very happy with my experience living in this apartment complex. This is largely due to the hard work of your staff. In particular, I want to recognize Gizelle and Cecilia for their excellent work at the front desk. They are always friendly, helpful, and quick to respond to any concerns I have. They also have candy. I'm also grateful for the maintenance team, who have been prompt and professional in addressing any issues that have arisen. Thank you for creating such a positive living environment and for the hard work of your staff in maintaining it. I look forward to continuing to live in this wonderful community if you don't raise my rent. Best regards,

So I'm not one to leave comments at all. Im one to just go about my day. And I get it, it is…read moreapartment living. This place made me want to leave my very first comment on somewhere. I've been here for 3yrs and it was a great place to live the first year and a half. After that, completely downhill like a rollercoaster at the fair grounds. Bumpy and rough. Thinking when is it going to break down. 2025 was the beginning of the sh** show. Water issues started happening. No water for a day or two. They stopped providing poop bags for dogs for months. Poo was everywhere. None of those poop bag trash cans were empty for weeks. To the top Security cameras don't work. None of them. One man got his truck tailgate stolen. Then another his motorcycle stolen. People have gotten their cars broken into. Asked for a light for my carport above my truck. A year later still nothing. In the dark 2026 water issues again. Then the big one. No hot water for 6 days. They throw bandaids on everything. They fixed my shower floor not the bathroom floor shower floor the second time and come home from vacation after 8 days and the job wasn't even finished and closed the work order. Chemical dust everywhere from the plaster and concrete they did in the shower. The WHOLE unit was covered in it. Like if you jack hammered some concrete in my place. I asked for a sliding screen door for what happened and nothing. They didn't even talk to me after the issue the next day. This place is not worth the money anymore. If you move here, stay for one year just to lay your hat. It sucks because I love this town of La Verne that I grew up in and at one time enjoyed calling this place amber ridge, home. My lease is up next month so good luck to everyone at amber ridge. This place is rotting... The units and from within management. P.S. Anthony the maintenance guy is a good dude. Give the guy some help or the last good hand there will be leaving as well.

I was looking at renting a place here. It seemed like a cute community but looks like we dodged a…read morebullet. The community manager, Destiny seemed nice at the time, but little didn't we know she was going to be fake towards us. We toured an apartment and she told us credit minimum was 520 combined with me and the other applicant which was fine because our average was over that. The holiday weekend approached. I messaged her Thursday with any update she said she put paperwork through to upper management in the morning and would let me know. Nothing was heard over the weekend. Monday I messaged her in the morning and that was it. She didn't give me any updates and I messaged once more the next day - she was still ghosting me and about 10 minutes after I text her the denial came through due to credit. I text to let her know we would be picking up our holding deposit the next day. Still nothing. The next day she text to ask what time we would be there and I told her. We arrived she wouldn't let us in the gate - she walked the check out to us. When the other applicant walked up to her she pretended she was on the phone and he said "thank you" and she just replied "uhu" and walked away. Destiny was rude and unprofessional and it's unfortunate because she seemed nice but I guess she wasn't getting her bonus for getting the unit rented.

I've been working with the leasing team at Shadow Mountain for about 5 months and I have had…read morenothing short of an amazing experience. Julie has been instrumental in assisting my clients with moving into a units here. Her kindness & professionalism went a long way to make myself and clients feel very comfortable and were happy to refer more clients to this amazing property. Keep up the great work Julie!

Unfortunately I didn't get to live here long. Had some things happened that resulted in me moving…read moreout. The short time I was here I had no issues. I put in a request and maintenance were on it. I had a great relationship with the office staff. Anely, Claudia and Felicia made it a good experience for me. The maintenance supervisor Carlos was also very helpful and attentive with all my questions and concerns. The place is beautiful and clean. Amenities were great. Great location!!

Bottom line, after you sign your lease, they dont give a shit about your living conditions. I…read moremoved in over 7 years ago. The carpet already looked like shit, but I have cats so a cleaning was fine. Fast forward to 2025 and the new owners think the blacktop needs to be replaced. Even taking off our shoes does not keep the blacktop from ruining the carpet downstairs. Well since all the other homes are getting vinyl flooring for the first floor, I though maybe they could replace the bottom floor. Nope, not unless we can raise the rent on you outside of your lease, please and thank you. The maintenance guy basically put it this way too. Good luck getting anyone from the office to call you. Your rent better be on time thats the only reason for the owner to ever track you down. I take pride in having a clean home. The dust comes in when the landscapers come buly with their dust blower. No amount of mopping, vacuuming and taking off our shoes at the door works. If you want any maintenance, you may as well move.

Been living here for 7 years now and I have to say Ricky is by far the best manager weve had. He's…read moreknowledgeable and willing to go out of the way when situations arise. Our air conditioner went out and he got a handle on it and had it fixed with 24 hours. I can't say enough great things about the customer service and the timely manner in which he replys to any emails or service request.

We lived at The Artisan for 7 years in two different apartments. Our first apartment (2018-2023)…read morewas the second building in from Indian Hill and was not yet renovated, but great. We were very happy there. During one particularly rainy season the ceiling leaked over the stairs but the roof was quickly repaired and it never happened again. In May 2023 we moved to a larger 4 bedroom in the building just west of the pool. We regretted this move almost immediately. In the new apartment we experienced a roach infestation and rats in the walls. Rats could be seen running around the property during the day and at night. There were also rats eating the walls inside our garage. On top of this, giant horse flies were entering our home from the attic space through a light fixture. Water pooled inside our dryer when not in use because it shared a vent with another unit next to us. Nothing could be done to fix this. It took hours and a lot of electricity to dry a single load. We experienced two major floods in our kitchen from a burst pipe almost one year apart from each other. The first was over a holiday weekend and no one responded to our plumbing emergency for hours. The remodeled new cabinetry had to be cut out and replaced and holes cut out of the wall under the sink to access very old pipes. Cardboard was placed inside to block the hole until it was repaired, however at least one rat (that we saw) managed to get into our apartment during this timeframe. The AC didn't work at all upstairs during the summer and our kids were miserable. The last thing I will mention is that the water bill was astronomically high every month. It's my opinion that there must have been leaks all over the property that renters became responsible for since all property water usage was divided between residents. Parking was limited. Once we got home from work we stayed home for the evening otherwise we would usually lose our parking space. There's no overnight parking in the city of Claremont. The property itself was quiet and peaceful. Generally safe. It's a nice place to live if you have a dog. The landscaping was always attractive and pool well maintained. The surrounding neighborhood is nice to walk in. "Luxury Apartments" definitely didn't describe our experience the last two years of living there, especially for the steep price.