Hello I just want to inform any person/family seeking a beautiful, well maintained, clean living…read moreexperience, you come to the right place! I've been a resident at RMVA for 8 years and my wife and I love it! In my review I mostly want to concentrate on Manager Tyonni Nelson and Daisy Every concern, issue I've ever had was resolved in the professional manner. Not only are Tyonni & Daisy competent at their jobs, they bring a level of personal responsibility for my families living experience. I had a complaint from neighbors that my music was too loud. As soon after I played my music too loud ,I got a phone call with a very professional, but stern warning about "courtesy and compliance " The point is even though I was warned I never felt like someone was against me. I didn't detect anything negative vibes in Tyonni's warning and actually apologized a couple of months later Tyonni and Daisy both are very capable women and the organization that employs need to understand that you have 2 winners in your company! I would even go as far in saying that you may want to look at upgrading them both into higher management and I'm going to tell you why. I've been here 8 years and I didn't expect either of them to be in the same place after 3 years. (Don't get me wrong) It's none of my business but then again in my opinion you must take care of employees like this. I am a harsh critic, I am fearless and once I assess the issue there's no filter. If RMVA's did terrible business, or anything that made me regret paying $2,300 a month, I'd waste no time with a different review.. Thank you Tyonni & Daisy and thank you all for reading my book

We came in for a tour and while we chose a different property, the process of touring and the…read moreproperty itself was nice. I liked that there was a lot of trees which was surprising for the area it's in. Community seemed quite and clean. They have upgraded some apartments with modern stainless steel appliances but some have your standard white ones. They do offer an option to upgrade appliances for a fee. A good place to check out if looking for your next home! Thanks Chloe for your time and attention through the process.

A place of home peace and protection, wonderful , good service, Thank you! To the staff especially,…read moreArnulfo Adam's service very really appreciated. With a lots of responsibility.thank you!

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Been living here for 7 years now and I have to say Ricky is by far the best manager weve had. He's…read moreknowledgeable and willing to go out of the way when situations arise. Our air conditioner went out and he got a handle on it and had it fixed with 24 hours. I can't say enough great things about the customer service and the timely manner in which he replys to any emails or service request.

We lived at The Artisan for 7 years in two different apartments. Our first apartment (2018-2023)…read morewas the second building in from Indian Hill and was not yet renovated, but great. We were very happy there. During one particularly rainy season the ceiling leaked over the stairs but the roof was quickly repaired and it never happened again. In May 2023 we moved to a larger 4 bedroom in the building just west of the pool. We regretted this move almost immediately. In the new apartment we experienced a roach infestation and rats in the walls. Rats could be seen running around the property during the day and at night. There were also rats eating the walls inside our garage. On top of this, giant horse flies were entering our home from the attic space through a light fixture. Water pooled inside our dryer when not in use because it shared a vent with another unit next to us. Nothing could be done to fix this. It took hours and a lot of electricity to dry a single load. We experienced two major floods in our kitchen from a burst pipe almost one year apart from each other. The first was over a holiday weekend and no one responded to our plumbing emergency for hours. The remodeled new cabinetry had to be cut out and replaced and holes cut out of the wall under the sink to access very old pipes. Cardboard was placed inside to block the hole until it was repaired, however at least one rat (that we saw) managed to get into our apartment during this timeframe. The AC didn't work at all upstairs during the summer and our kids were miserable. The last thing I will mention is that the water bill was astronomically high every month. It's my opinion that there must have been leaks all over the property that renters became responsible for since all property water usage was divided between residents. Parking was limited. Once we got home from work we stayed home for the evening otherwise we would usually lose our parking space. There's no overnight parking in the city of Claremont. The property itself was quiet and peaceful. Generally safe. It's a nice place to live if you have a dog. The landscaping was always attractive and pool well maintained. The surrounding neighborhood is nice to walk in. "Luxury Apartments" definitely didn't describe our experience the last two years of living there, especially for the steep price.

My review is mostly for the leasing and maintenance staff; Gizelle is absolutely amazing. I feel…read morelike I can genuinely come to her with a concern (I have!) and she'll try to resolve it in a logical way and not just the "refer to your lease" type of way. Javier is the maintenance staff I've interacted with and this guy is so cool. He's funny, kind, courteous and it's clear that he genuinely cares. He is always on top of things and I've never felt forgotten. I have never dealt with someone in maintenance who has been as good at their job as he has been. This guy really goes above and beyond and it does not go unnoticed. There's also Chris and he is quiet but sweet and equally helpful and considerate. He puts a smile on my face everytime I see him and he never fails to give a friendly wave whenever I see him. Fabian is the most recent maintenance staff I've seen and he's just as great as Chris and Javier. The guys are always helpful even going so far as to help me bring groceries in when they've seen me struggling to get up the stairs. The staff here really is top notch.

The community itself is beautiful and relatively new, but living here has become increasingly…read morefrustrating. My biggest concern is that management does not seem to communicate consistent rules to residents. When I first moved in, I was told there was no limit on the number of pool visitors, that the lounge could be used without a reservation as long as it was not already reserved, and that the courtyard was a common recreational area for residents, adults, and children. Last month, I went to the office and confirmed these rules again. I was given the same information. Before sending invitations for my 11-year-old son's birthday party, I specifically asked the office one more time whether anything had changed. I was told the rules had not changed. Based on that information, I invited his classmates and their parents to our community for a small pool party. We intentionally chose a Tuesday afternoon from 2:00-6:00 PM, when the community is normally quieter. There was no loud music and no disruptive behavior--just 11-year-old children celebrating a birthday. Some of the parents who came are homeowners and some are renters, and I was actually proud to show them our beautiful community. Then, at around 5:30 PM, a manager came over and told us that there were too many people. We were also told that if we wanted to use the lounge to play pool, we had to pay to reserve the lounge for at least one hour, and that children could only use the courtyard if an adult was present. If these are the actual rules, why was I not told this when I specifically asked multiple times BEFORE the party? Is the policy based on the actual written rules, or does it depend on management's discretion that day? What made the situation even more embarrassing was that the manager approached me about this in front of my family, friends, and guests, putting me in an extremely uncomfortable and humiliating position. I was also reminded afterward to make sure everything was cleaned up and the trash was thrown away. The way this was handled was extremely disappointing and showed very poor customer service. Everything Comes With an Additional Fee The community is beautiful, but it increasingly feels like management is focused on finding ways to "value-add" and charge residents for everything. For a two-bedroom, two-bathroom apartment costing around $3,000/month, residents also pay approximately $100/month for an additional parking space, plus insurance, water, trash, and other community-related charges that can easily add another $100+ per month. There are also frequent food trucks and other activities that often feel more like opportunities to generate additional revenue than resident benefits. I paid $50 for an additional apartment key fob for my 11-year-old son so he could conveniently access the courtyard and lounge. The office was very quick to collect the $50, but nobody explained that children might need a guardian to accompany them when using these amenities. The swimming pool was also closed to residents for approximately two weeks, yet the community fees were not reduced. Even Edison has recently provided residents with a credit because of the extreme heat. Parking Is Another Major Problem Having family and friends visit is extremely difficult because visitor parking is often completely full. There are only a limited number of curbside parking spaces, so people frequently have to wait for a spot. On top of that, street sweeping takes place every Tuesday morning until 2:00 PM, resulting in many cars receiving tickets. Honestly, living here has made it harder to have friends and family visit. People simply do not want to deal with the parking situation. Beautiful on the Outside, But Many Details Feel Poorly Thought Out The community looks beautiful, but some of the construction materials and design details do not feel particularly high quality. One positive thing is that residents can submit maintenance requests through the app, and maintenance staff generally respond and come out to fix issues. However, there are so many restrictions. Even placing a simple doormat outside your front door is not allowed. Because I have children, we were placed in a first-floor unit. Every week, dust and large amounts of leaves blow onto our patio. When upstairs residents wash their balconies, the water drains directly onto our patio. There is not even a proper gutter system to prevent this.

Michelle really needs to keep track of what she tells people, she wasted my dad's time. I have been…read morehelping my dad apartment hunt, and I found these apartments for him to contact. He had an appointment to view the apartments last Saturday (12/21/24) @ 10:00 AM. He drives all the way up to Upland and he calls Michelle who proceeds to tell him that she can't show the apartment because the maintenance is working on it. So that he could either go later that day or do for another day. No apologies or anything, I guess a confirmed appointment means nothing. When my dad contacted these apartments and spoke to her, he was very clear he was looking for a 2 bedroom, she told him they would have a 2 bed/1 ba with garage starting mid/late January, but in the meantime she could show a similar unit to get a feel for the layout. Hence the appointment on Saturday the 21st. Fast forward today, he has an appointment at 4:00 PM on Dec. 26/2024. He then proceeds to drive up to Upland AGAIN. Under the assumption the 2 bedroom/ 1 ba DOWSTAIRS unit was still going to be available in January like she knew he was looking for. She showed my dad the unit but not really she was just standing there not caring to show him around. He then asks about the downstairs apartment 2 bedroom they were in speaks of and she told him that it was already rented. Of course my dad was confused because per her words, it was supposedly not even available yet. She then is telling my dad that per him being self employed he would need to show bank statements with 30x the rent as the ending balance. Which that she never even mentioned beforehand. Be FFR, anyone with 30x the rent would not rent from these apartments that has barely to no parking and homeless people walking around. It's very clear she just did not want to rent to my dad or take him seriously for whatever her reasons were, but what angers me is wasting my dad's time!! Especially after Christmas to have to drive up to Upland in hopes of finding his new place. I have called and spoke to Michelle when I first inquired on behalf of my dad and she is quick to want to tour the apartments and get the ball rolling, but I guess only if she takes you seriously! Do better Michelle, you're not very good at your job.

I am so appreciative for the assistance Stephanie, George, and Bailey help my daughter and I with…read morefrom living arrangements, maintenance, to community events. My 2 year old daughter and I never feel left out or alone in this community! We have so many friendly neighbors that welcome us as we walk around with our little dog, and love that there is a little dog park with poop bags to clean up after your animal! We just had a pizza and family game night in our pool area and we were so happy to see Stephanie and George participating in the event, truly made this apartment complex feel like a home. Would highly recommend this community if you are looking for a well maintained and friendly community! Can't wait for our big screen movie night by the pool with Bailey hosting in a couple months!

My mother lived in Claremont Park for 2 1/2 years, and it was a godsend for us. This property is…read morequiet, extremely clean and well-maintained. George, the property manager, does an amazing job and is incredibly responsive and kind. Alfaro, the maintenance manager, was also very responsive, and all maintenance concerns were addressed with minutes of them receiving it. It is close to the village of Claremont and has nice pathways throughout. I would recommend these apartments to anyone.

I have been a satisfied resident at Claremont Park since 2020. Our building supervisor George and…read moremaintenance manager Alfaro are very responsive, friendly and competent.

This place is great! If you are looking in the area! Also they do activities for residents that…read morelive here super nice!

I had the worst experience I've ever had at Arrow Vista Village. After moving out, I made sure to…read moreleave the apartment in excellent condition--clean, with fresh paint, and no damage beyond normal wear and tear. Despite this, I received a shocking $14,000 bill without any prior notice or explanation. The worst part is that they sent me to collections without providing any itemized statement or breakdown of the supposed charges. I tried contacting them for clarity, but I got no satisfactory response. This lack of transparency and unfair billing is unacceptable and feels like a predatory practice. I urge anyone considering this place to be very cautious. I feel obligated to let everyone know, please make sure to document everything meticulously if you decide to live here. Or make it easier on yourself and do NOT live here.

Absolutely hated this place They are for sure going to…read moredouble charge you when moving out You are going to regret moving there Terrible management, they are going to blame you for everything that happens instead of helping you out Lived there for 2 years and they were charging us more every month SAVE YOUR MONEY YOU CAN DO BETTER

Plum Tree has been a really nice place to live. Julie is very nice and friendly, and the neighbors…read moreare nice as well. I have actually lost my wallet around here and one of the neighbors returned it to Julie to give back to me. Amazing! Love that it is very convenient -- a 15 min walk to the village. Maintenance is great -- they are quick to fix problems. My washer was leaking and of course it had to be a Friday at 4:40 pm, but someone came to fix it immediately. We are moving out of California for work but we will miss this place!

The only reliability this place provides is charging you for mistakes on their billing system and…read moreannoying you every week with notices to enter. It is borderline harassment. If you like people barging in every week and never receiving a call back from management, then you found your oasis. Since new ownership, we have had notices to enter the premises every 2 weeks and 5 months of mischarge accumulation of the utilities. Did they take accountability for this mischarge? No. You need to adjust for this extra cost until it is paid off. UPDATE: You want to address concerns promptly? Then, I would not have to email. When management does not answer the phone or ever return calls already?! Actions speak lowder than fake condolences asking for a private email. You only post to virtual signal potential renters here on social media. MAKE AMMENDS TO YOUR CURRENT RESIDENCE! PS. I bet they lied about the Halloween door decorating contest too. They said they would post the pictures of the 3 winners' doors here. You can see the lack of pictures. I bet they lied about the whole thing. They were never going to issue an advertised $250 off rent for the 1st place winner.

The facilities have been under construction for months. They closed the gym weeks ago and there has…read morebeen no crew here. Just several empty spaces that we pay to use. Stay away from this place.

the apartments are nice and very clean swimming pool area also very clean and your workers in front…read morein office are very polite and helpful

Not happy at all with all the squeezing coming from the ceiling it needs attention its gotten…read moreeven worse than when I previously had. The problem being addressed would be greatly appreciated. Im woken up almost nightly. And certainly everyday at 5 am.