Went to grab coffee at the La Verne Village coffee spot and decided to walk in the leasing office…read moreto check out their apartment pricing. The leasing office is luxurious. I spoke to the office staff which was very nice and courteous! They were all super friendly! I am not looking to move right away but am definitely going to come back when I'm ready!

I recently moved from La Verne Village and accidentally sent a package to my old address. DENISE…read morewent above and beyond to help me. She contacted the residents to give them a heads up, got my package and made sure I could pick it up. I wish Denise was in the office during my 9 year residency!!! Easy to talk to and took good care of me. As for living there for so long the maintenance staff was always helpful and efficient. But through the years things started to decline. The computers were down, fire pit never working, spa dirty or not working, and the over all aesthetic. If you live near building K The dumpster is ALWAYS overflowing due to the restaurant waste. Trash would be piled on the ground and smell. Not the best way to start the day especially because rent is not cheap. 5 stars Denise 5 stars maintenance 0 stars for upkeep and cleanliness of the grounds.

I wanted to take a moment to express my appreciation for the excellent work that your team has been…read moredoing. Despite some minor issues, such as the high rent and small gym, I've been very happy with my experience living in this apartment complex. This is largely due to the hard work of your staff. In particular, I want to recognize Gizelle and Cecilia for their excellent work at the front desk. They are always friendly, helpful, and quick to respond to any concerns I have. They also have candy. I'm also grateful for the maintenance team, who have been prompt and professional in addressing any issues that have arisen. Thank you for creating such a positive living environment and for the hard work of your staff in maintaining it. I look forward to continuing to live in this wonderful community if you don't raise my rent. Best regards,

Crappy communication! Leasing office will tell you what you want to hear and then ignore you!…read more My experience with the leasing process was disappointing due to a lack of communication. After applying, we decided not to move forward because we were uncomfortable with the requirement to pay a deposit through a third party. We promptly requested to withdraw our application and receive a refund of our holding deposit. At that time, we were told that alternatives would be explored and that we would receive an update by the end of May. Unfortunately, the promised follow-up never came, despite multiple attempts to obtain information. WE ARE STILL WAITING ON OUR HOLDING DEPOSIT TO BE REFUNDED BUT NOW CAN NOT GET AHOLD OF ANYONE! It's unfortunate because we were genuinely excited about the possibility of leasing here. However, clear and timely communication is an important part of the rental process, and our experience did not meet those expectations. I hope management improves communication with prospective residents moving forward.

It's been about a month since moving in and I've got to say, it's been absolutely wonderful. It's a…read morepretty quiet place and the people I've met have been very friendly. They also maintain the landscaping very often. The beautiful part about living here is that everything is within walking distance. Stater Bros has been almost a weekly visit and being able to walk to Regal Edwards in less than 5 minutes is awesome. There's also a few gyms in the area as well as a Target down the way. If you're feeling hungry and do not want to cook, there are a few restaurants you can check out. Down the street is Old Town La Verne with nice shops and even more restaurants. I think the best part of this place is how great Erik's help was when my significant other and I moved in. He made it absolutely easy and left a great impression on how living here would be. He was helpful, kind and personable which eased our minds as we made the transition from our last apartment to this awesome place. He made sure to answer our concerns quickly and always asked if there was anything else to make our stay much more comfortable. You know how great a place will be when management goes above and beyond. We are excited and looking forward to our stay here. This place is great!

Very helpful manager name Eric. He made sure I was taken care of and did whatever he could do to…read morehelp. Super great place and quiet and nice. Super star management here. This place is amazing!!!

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Poor communication after I sent in all my info and did not call me back when I tried to get hold of…read morethe leasing office. And led me on for a couple of weeks saying my application was great.

I've had the pleasure of having David come out to repair different things In my apartment and every…read moretime he's been professional, knowledgeable, and gets the order completed right away. If you're looking for a great a great community that's quiet, peaceful, and clean then I highly recommend Avalon San Dimas !

Great place to live!…read more I've really enjoyed my time living here. The apartments are modern, clean, and well-maintained, with plenty of natural light and great layouts. The management team is friendly, responsive, and always willing to help -- maintenance requests are handled quickly and efficiently by the best David & Bryan!! The community itself feels safe and welcoming. The amenities, like the pool, gym, and common areas, are always kept in great condition. Parking is convenient, and the location is ideal -- close to shops, restaurants, and easy freeway access. Overall, it's been a great experience living here. I'd definitely recommend these apartments to anyone looking for a comfortable, well-managed place to call home!

My mother lived in Claremont Park for 2 1/2 years, and it was a godsend for us. This property is…read morequiet, extremely clean and well-maintained. George, the property manager, does an amazing job and is incredibly responsive and kind. Alfaro, the maintenance manager, was also very responsive, and all maintenance concerns were addressed with minutes of them receiving it. It is close to the village of Claremont and has nice pathways throughout. I would recommend these apartments to anyone.

I have lived at this community for several years now, and am so thankful for management! Any issues…read moreare quickly addressed, and it is still a quiet and lovely community- Highly recommend!

Been living here for 7 years now and I have to say Ricky is by far the best manager weve had. He's…read moreknowledgeable and willing to go out of the way when situations arise. Our air conditioner went out and he got a handle on it and had it fixed with 24 hours. I can't say enough great things about the customer service and the timely manner in which he replys to any emails or service request.

Called in to make an appointment to tour an apartment and the leasing office attendant said he was…read moregoing out to lunch so 2:45 would be the earliest. We arrived at about 2:20, and waited outside for the attendant to come back. By 3:20 still no one was there. We left and called back about 10 mins later to see if we can catch them before we left the area. He said he was at a meeting, was not accommodating at all, poor attitude on the phone, and said he was with a customer and had to wait another 20 minutes if we wanted help. Really disappointed because we were highly interested in the complex and this situation just really turned us off.

Absolutely hated this place They are for sure going to…read moredouble charge you when moving out You are going to regret moving there Terrible management, they are going to blame you for everything that happens instead of helping you out Lived there for 2 years and they were charging us more every month SAVE YOUR MONEY YOU CAN DO BETTER

Plum Tree has been a really nice place to live. Julie is very nice and friendly, and the neighbors…read moreare nice as well. I have actually lost my wallet around here and one of the neighbors returned it to Julie to give back to me. Amazing! Love that it is very convenient -- a 15 min walk to the village. Maintenance is great -- they are quick to fix problems. My washer was leaking and of course it had to be a Friday at 4:40 pm, but someone came to fix it immediately. We are moving out of California for work but we will miss this place!

I love living here! It's very nice and peaceful and all the…read morecomplex amenities are amazing! The Manager Camille Johnson, and her team are very helpful and always on it! I highly recommend Monte Vista Apartments to anyone looking for a home in the area.

We lived in Monte Vista Apartments from 2018-2021. When we had to move due to unfortunate health…read morecircumstances we were devastated. But once things improved and we were able to we returned last May. And still love it more the. Ever! The landscaping and pools make you feel that you're on a resort. The walls are thick, so I hardly ever hear my neighbors. The office staff, especially Terry and Cassandra are the best human beings in the world! They care, kind and honestly amazing to be around. I am honored to be a resident at Monte Vista

So I noticed all the old reviews were deleted. ..FYI. I…read morelived here 6 years with my family and watch this place go majorly down hill. First off these are NOT luxury apartments. The kitchen is all your basic cheap laminate. Theres crown molding that only goes through half the living room and the appliances are crap. We went through 1 microwave, 2 washers, and 3 dryers. The first two dryers killed so many of our clothes because if a shirt had screen print on it the dryer would catch it and twist it up and it would have to be yanked out between the door and the part that spins the clothes. Only the downstairs units have the hard floor and door bells. The side exit gate is always broken and it would stay open for months. There's already a transient problem in that area. You have people constantly trash diggin through the dumpsters and homeless people walking in and riding their bikes through the property. Also we've come across them sleeping on our stairs at night. No night security and tons of people without parking passes would park in the lot. My car was keyed the first year living there. Constant calls to Upland PD cuz of all the ghetto people in our building fighting each other and yelling outside at 2am. The only cameras on property are over the office. And at the gates. My car was involved in a hit and run in our parking lot and the office claims they could not release or let us watch footage of the person who did it nor would they look. So instead of being able to catch who did I I had to pay for my car to get fixed. The front call box never works. I know this because my friends dropped off my kids after school during the week and could never get in. So they would have to wait till someone let them in or came out. They didn't have maintenance for a bit so having anything fixed was a waiting game. They had someone really good running their maintenance team the first few years we were there. He was the only awesome thing about that place until I heard the manager let him go. The office staff has been a revolving door as managers have changed and staff were constantly new. No one ever answers the phone or returns your message. The last 2 years we were there they hiked the rent up 10% yearly. In this complex you have to pay for trash, water, sewer. I've lived in many other apartments and never paid these things till I moved here. Also if you move out, don't clean. They take $200 out of your deposit to pay someone to come in and clean. I'm still dealing with the office on the amount we owe after move out. Even though I paid for the days on the portal I'm still being charged for more days. Plus your utilities are two months behind. So even though we are no longer there we have to pay 2 months of utilities because of their system. Stupid! Don't recommend.

Since December 2023, Rancho Monte Vista has been my home. I am so thankful for the amazing staff…read morehere, which made it easy for my wife and I to make a decision to make this apartment our home. We enjoy our evening walk around our community and neighborhood as we feel safe and comfortable. Thank you Rancho Monte Vista for welcoming us here.