What a delightful small business in the heart of Napa. My 10 year-old televisions were going south so I went shopping and was delighted with the information that I learned and the customer service The TVs I purchased are great, and the installation was seamless these guys really know their stuff and I would highly recommend them to anyone !! read more

I have been looking for someone to repair my vintage Sansui preanp and tuner also Technics turn table. Had other people look at them. All I got was a bill and shoudy work. Found Drapinski from yelp. Talked to Alan he has been in the repair business for years. After talking to Alan I found the right guy. Took the stereo in Alan fixed all the problems repaired everything. Thank you Drapinski and Alan. They know what there doing. I have found the repair center that I was looking for. Thank you again Alan. read more

We called Drapinski's because our LG OLED TV was acting possessed - turning on and off at will and unresponsive to the remote - and tech support at LG was absolutely no help. Alan at Drapinski 's spent 20 minutes on the phone with us and was able to come up with a possible diagnosis, which seems to have fixed the problem. This place is an example of why local businesses are so important to our communities. They know their stuff and are great people. read more

These guys were great. They really know what they are doing. Although it took a little time to schedule the installation, Ron and Shaun did a terrific job. They really know their products and know how to install them quickly and easily. I was quite impressed with the way they worked together. In addition to purchasing a receiver, Sonos Amp, fan and Wifi gear, I also purchased a new 65 inch TV. When Ron came to the house for the install he told me that my current Sony TV was fine and I really didn't need a new one. The old one just needed to be adjusted. Can't beat that for integrity. In addition, even though they are a small operation in Napa, their prices are competitive with the big box stores. Can't beat that. I wouldn't go anywhere else. read more

Best customer service went above and beyond! Made everything easy and are a family owned business! Great way to Support small business in Napa and you get amazing service! read more

I went in to the store at 9AM, according to the sign post store hours, they should have been open. The front door was unlocked, the shop door where their trucks were parked was wide open. I walked in, found someone in the back and I asked if they were open? He said he didn't know what time it was, but began to help me pick out a TV that I was shopping for. I did purchase a TV and scheduled a time for it to be delivered, only because I did not have anyone to help, otherwise I would have just had it loaded into my vehicle. I will admit their pricing was the same as the nearest other larger retailer, but wanting to support a local business, I went to Drapinsky. The day of delivery, I tried to prepare by clearing the area to swap out my older TV for the new TV and then waited. The time I was told would be between 9:30 and 10:30 AM, by 11:30 I called to see if it was even coming. Apparently, someone forgot to add it to the schedule and after a few apologies, I was told it would arrive later in the afternoon. So now I am currently waiting. I understand it is a family business, as I was reminded a few times during my shopping experience that they have been in business 96 years and they did have a back log of repairs. However, I did just spend a lot of money for what I was told a "Top of the line" TV and though hoping for same day delivery, I gave the option of two days later and was told it would work out. I will say, I had planned on buying a different TV when I walked in, but after being shown the difference between what I wanted and what is better, I went with the better option. They do seem to know and have the ability to show your options and the knowledge of what is best for you. I really want to support a local business and I really liked the people I dealt with, so hopefully I can change my rating once I receive the TV I had purchased. read more

ThIS BUSINESS IS ABSOLUTELY SUPERIOR in Customer Service and Quality Repairs!!!! They Go way beyond any other business, to follow through and do an excellent job. Don't hesitate to give them your business and TRUST them to advise you on buying new or repairing any Audio equipment. I can't say enough about how HAPPY I am, I chose them and trusted their advice. We are so fortunate, in the Napa Valley, to have this Quality of Personalized Service available, which is owned and operated by dedicated and knowledgeable LOCAL professionals!!! LET'S KEEP THEM IN BUSINESS read more

Have used Drapinski TV on multiple occasions for repair of complex electronics, and have been consistently satisfied with the results. They also seem to carry the best audio and video brands, avoiding the "bargain" brands that the big stores promote. They are also far more knowledgable about product than the typical chain store salesperson. read more

Don't expect tech support, follow~up or customer service after sale. They are happy to take your money to sell products but that is about it. read more

My husband and I met with Ron, the President of Drapinski TV today. He spent 1 1/2 hours with us trying to problem solve our TV issues. He provided us several options to try when we returned home. We were willing and ready to purchase a new TV or equipment but he encouraged us to try other things first...there was NO sales pitch, just excellent customer service. read more

Very helpful and knowledgeable staff. The service of my turntables was quick and reasonably priced.

Do not go to Drapinski if you want to be treated fairly and have people show up on time. We paid what we originally were billed and then a month later low and behold another charge showed up on our card that we knew nothing about. They don't come when they say they will and don't get back to you when you call. read more

I can't say enough good things about this business. Today my old TV died. I am partially housebound, so TV and reading are my primary activities. After comparing the cost of attempting to repair the old set and getting a new one, it was more cost efficient to get the new one. First, let me debunk the myth that Drapinskys is more expensive than the big box stores. Not true. They just carry a higher quality of merchandise, with exponentially better customer service. They do their own repairs. They delivered my new set today, installed and programmed it, and disposed of the old one, all within 6 hours of my initially calling them. By the way, the old TV which was only 4 years old was bought at a big box store. I've learned my lesson. read more

Came here a couple months ago to get a 55 inch 4k lg tv fixed that had broke after only a year of ownership, they did what they could but in the end it seems as if lg sold me a lemon. They did right by me and help get me into another tv of similar size without any additional cash and also helped me get a soundbar and a wallmount. It was a little timely but in the end they helped me get as best as they could and get me into a good situation for football sundays read more

Disappointing. Having done business with them for years, I bought a 73" DLP TV and warranty from them some years ago along with an extended warranty. When that warranty was due to expire on Jan 8, 15, I called in early Dec to extend it if possible. Carol told a letter would come out in mid-Dec. with extended warranty terms. Early January I realized no letter came. I called and Ray picked up. He said he needed to check on parts and would call back that afternoon or next morning. I got no call so I called and spoke to Ron. Same answer. Let me check, I will call you back. Finally on the day before the warranty was due to expire I called again and spoke with Carol. She apologized profusely "Lots of phone calls. They would get back to me." I never got the call. The warranty expired yesterday. I went to the Web and found their are many people who offer DLP lamps and DLP boards for my TV and I now know their is a reliable service company that can install them. But I am struck that three phone calls all said they would call back that day or the next. They all knew when the warranty was up. Carol apologized, but never got the call back and perhaps they were waiting for the warranty to expire. But I am no longer in a position to give a positive review for Drapinski, a firm I used for many years. What a waste. A simple call back would have avoided a negative review and my decision not to use them again. read more

This place worked time and again to fix me up with the best experience.

Ray and Ron were great! Their staff was very professional and timely with completing the installations. We were very satisfied to receive such a quality product and courteous and accommodating service. We love our new system and after having to tear through walls, go under our house to rewire, and relocate speakers in order to provide us with the BEST surround sound, our Family Room was put back together, walls were patched, and painted and made to look like the home was originally built with the system already installed. They are the BEST!! We HIGHLY RECOMMEND this company! read more

We had an old Toshiba TV that was on it's last legs, the color was bad and worse, it didn't have any inter-connectivity with anything. So wanting to shop locally, we went to Drapinski TV in Napa and we were very pleased. We bought the latest Samsung TV and Blu-Ray layer, had their incredible technicians do the install on the wall with all the wires in the wall, and bought a beautiful little cabinet for the various electronic boxes. They did a beautiful job and David, the salesman, couldn't have been more helpful. I highly recommend them. Jed read more

We moved to Napa, 4 months ago, needed someone to hook up our television. We hired geeks from a big box store. They were expensive & they said they couldn't use our equipment to accomplish all we wanted. So we contacted Drapinski & they were wonderful. Our receiver, remote & speakers are all hooked up now, everything works, we are very happy. I would definitely recommend them! read more

I recently had trouble with my 5 year old Mitsubishi big screen TV. It was purchased through Magnolia who went out of business and Best Buy took over. Best Buy sent out a tech who told us "sorry it cannot be repaired" but I would not give up. I called Mitsubishi directly and told them this was not acceptable. Mitsubishi told me to have an authorized repair facility find out what part was bad and then contact them. I was referred to Drapinski by a local repair man in my area who was no longer in business. Drapinski found the problem part, sent it to Mitsubishi for repair and did all the paperwork to get it covered 100% by Mitsubishi. Even though the repair took a few weeks we were kept informed of everything. It was worth the 45 minute drive from my house to get honest, reliable service. Thank you Drapinksi! read more

I was looking for a fuse for my TV and the hispanic guy at the counter told me that they cant sell me one becase they need to install it themselves ? He was not very friendly and i ended up having to drive all the way to fairfield to get a two $ fuse that they stocked .This is just another reason Napa companies are going under . We are in the market for a new tv for our guest bedroom with a new surround system but I can assure you , ill be going to Best buy and not bying squat from this guy . Too bad as im looking at spending some serious cash . read more

Being a senior, I know nothing about flat screen TV's. My old bulky RCA died and I looked online to try and learn something, but got so confused with all the extra gadgetry they were selling. I was not about to go to a box store and just pick out anything, so went to my local Mom & Pop store, Drapinski's, where my family has always traded for over 40 years. Best decision I ever made, as Dave gave me a lesson in flat screen TV's 101...distance from chair/couch, sound/picture quality between different price and size models, etc. Took his time with me, I went home and measured my distances, came back the next day and bought the 32 inch because the 40 inch would be too big for my room. Didn't try to push a bigger set or anything else. Learned the sound comes from inside the TV, so don't need a sound bar as it sits on a table! Also bought a DVD player I wanted and I'm happy as a clam. He told me to call him when setting it up, but I was able to do it by myself...it was easy. They stand behind their products, so I know for sure if anything goes wrong, they will fix it. Highly recommend the folks at Drapinski! read more

The staff could not have been nicer. But when it comes to being up-front about repair costs, that is another story. We brought in an item for repair. We were told there would be a $65.00 diognistic fee that would be applied to any repairs. That was fine. A day passed and we received a call and told of the repair cost. The parts came to less than $10.00, but the labor was going to be a flat fee of $200.00! The item only cost $250.00 to begin with. The labor cost should have been disclosed with the diognostic fee. Anyway, the story has a happy ending for us. We went on line, ordered a part for $20.00 and replaced the part ourselves. All better... and for a ton less $$$. WATCH OUT FOR DRAPINSKI'S HIDDEN FEES. read more