Bill Wood was amazing in planning and explaining the proper security system for my home. He went…read moreover everything they do and what to expect from the system. I would highly recommend working with Bill on your next job your wallet will thank you and you will feel secure leaving home!!

Bill Wood worked with us to design a security system that perfectly met our needs. He has also…read moreworked with many of my real estate clients with outstanding comments from them. The installation was very good and they are even returning to add a couple of items we decided we need. Thank you, team!

I had a battery replaced in a motion detector, they charged me $80.00…read morefor $5.00 battery, and a $100.00 for a service call. All in 10 minutes, I don't mind the service call, but the battery fee was a bit excessive. Plan to do my own trouble shooting from now on.

Antoinette McAnallan was most helpful with respect to alarm notifications, contact list and how…read moreprocess works. And, she was most patience and understanding relative to my queries. Bravo, Antoinette.

March 2023- I've had my Vivint system for a year and a half now. I feel peace of mind having it in…read moreplace. It's easy to arm, disarm and monitor both from the touchpad in the house and remotely from the app. I still don't understand how to test the motion detector and glass break sensors though. The exterior cameras with lights are a ridiculously expensive add on. They weren't available when I initially had the system installed and there's a big surcharge to add them to the system.

I paid for the home service contract out of to cover installation and damage thing items in my…read morething but when my doorbell was damaged I called them and they said it does not cover the doorbell but it covers the home service contract I have so installation is free after they put it in they charged me for the insulations of 8419 and I have called several times and they keep giving me the runaround that it wasn't covered in this and that after I was told it was so I canceled the home coverage insurance and file the complaint with my credit card company with the 8419 I talked to him several times and then just give me the runaround I also had a new monitor putting in at the same time so they charged me twice for installations for the same day same time very bad service you got no replies when you call or they're just run around their insurance is a rip off they should be investigated

Amazing service all around~! I can't say enough for this company, out of alll the new…read morecontractors/services we had to hire with moving, this company (especially Matt and Scott) have been the coolest, most laid back but also efficient and attentive to detail- super responsive and understanding with requests and questions. Ami helped to coordinate installs was a total Angel because our schedule is Hectic and our project of sorting out multiple old systems, broken sensors and contacts, and a mess left by the old company (nothing was labeled or organized) required multiple visits and at odd times- I really appreciate that the installers were committed to doing everything right even though it took more equipment and time than we originally anticipated. Also love the head engineers that are familiar with lots of systems to help with random WiFi/network errors. The systems themselves are sleek and easy to use with the app. The sensors can be delayed or disabled for certain purposes. I also accidentally set off the alarm silently, they called me and the cops, and were able to call off the cops easily once confirming it was me. Lots of nice safety features to this alarm which Scott tested to make sure they worked as needed :) We compared to another well know local company that seemed a bit outdated (no app access/control) and a giant national company (expensive setup, less local, not as individualized attention). Ultimately chose safe and sound for the excellent customer service and highly recommend!

We had a power outage and our cameras have stopped recording. I have been trying to coordinate a…read moreservice call with them through their extended warranty and have had no luck for 10 days now. I had a phone call with one tech who logged on to my computer remotely, then figured out that they could not fix the problem. Now I am waiting for a physical person to show up, after being promised that, and they have not scheduled anyone and I have not gotten any response to my email. We spoke on Thursday, they said "We will try and have someone out tomorrow". It's now Wednesday and radio silence.

Do not recommend AAA Insurance and this branch. They raised our Insurance $1,046.00 in one year…read morebecause of a raise they gave themselves and CA wild fires. No claims, no issues, 18 years of Loyal service and they did not care, they increased our rates by $1,046.00, for their gain. Spoke with an Ex AAA Insurance agent and was told that they left AAA because they actually prey on California customers. Very Poor Business Practice.

I signed up for renters insurance and I was never told that I had to pay for roadside insurance…read more I don't have a car nor license so I don't need that service. I may have to cancel my renters insurance next year.

Had to find a local locksmith for work to get master keys copied. Called around and they have been…read moredoing business with where I work for years. We just came in and got the keys copied on the spot and it was about $8 per master key. Glad to see this business still thriving. Located off Springs Road, there's street parking and it's pretty easy to find. Recommend calling ahead to make sure the office is open.

Very knowledgeable, saving me $100+ for chipped key for my 2015 Camry. Identified key that didn't…read morework, previously purchased from another entity as defective; thus eliminating a tremendous amount of stress on my part in addition to saving money.

I wanted this company to check out the HD on my relatively new NVR for my CCTV system. This…read morecompany did not install the system. This company said they would sell me a new system to replace system I had. On the suggestion from my wife, I called a computer repair company in Walnut Creek who sent a technician to my house to simply replace the non-functioning HD with a larger, industrial quality CCTV HD. It so happened the technician knew exactly the problem I had and ordered the correct HD. The new HD did not even to be formatted!! Cost for the new CCTV HD was $150.00!!! I don't enjoy being "played" by merchants such as these people from this company!!l Response/reply: I spoke to a "receptionist." She put me on hold for a few minutes; when she returned to the call, she told me the "manager" told her to tell me the company doesn't service systems they did not install. Plus they are not familiar the brand of CCTV. At no time was I given the option or ever asked if I wanted a technician to go to my house to check out my system. The original installer wanted to sell me a new system as well!! The original installer said my CCTV system should be replaced if it stops working because the NVR is not serviceable. My system was warranted for 3 years; the HD in the NVR failed 2 months after the warranty expired. Response: I am simply writing (recording) what I was told by the receptionist. I told her my CCTV was giving me an error message "not recording." I asked her "...do you service CCTVs?" She said the manager said they don't service my brand of CCTV. She said the manager said,, "he is not familiar with your CCTV." ***I found the NVR brand and cameras on AM.Z.N. I simply said "OK!"

Done Right Security quickly responded, and we were able to have a same-day walkthrough. During…read morethat visit, other important issues were uncovered. Justin was dispatched to complete the repairs, and he's been great at problem-solving. We will continue to work with Done Right Security. Especially after they showed us how a previous vendor had skipped some important safety issues. I definitely feel that our building is in a better shape than before.

Eyal and Ernesto are honest, reliable, and caring professionals who made sure our security needs…read morewere met to the utmost quality. We inherited a complex system, but Eyal made sure that we could work with the system instead of replacing the entire thing (like most national companies had suggested). He took matters into his own hands to resolve issues that stemmed in the process of making the system our own and treated our case with attention and urgency. Ernesto was also a phenomenal tech and took detailed steps to ensure that our security system was up and running smoothly. At a time when many companies cut corners and try to upsell customers, Eyal is a breath of fresh air. We would heartily suggest working with Protection Now to everyone!

Eyal with Protection Now did an outstanding job installing a camera security system at my parents'…read morehouse. After my father passed away, my mom, my brother, and his family were the only ones remaining in the home, so getting the security system installed gave us much-needed peace of mind. Eyal was patient, understanding, and sensitive during a very emotional time for our family. He was professional, respectful, and made sure everything was done right. I highly recommend Eyal and Protection Now.

Elan and Stephen did a great job. Elan was very quick to respond, easy to book out a week in…read moreadvance and then did quality work onsite. They both arrived promptly, were very thorough in setting up protective covers on my flooring and furniture and very kind as well. I'm very happy with the results and will hire them again. Before and after of our lights they installed.

Just had cameras and motion lights installed and my husband and I were expecting and all day…read moreinstall but it took only 3hours for installation.we like the professionalism from the solar tech Elan did a fantastic Job and he went up and above the call of duty.We invite all who want great camera install to give the company Sunshine Bros a chance to install your cameras and solar panels.

Well I've been dilly-dallying over a few purchases but the combination of a heap of recycling (Best…read morebuy will accept batteries and some electronics for recycling -very handy!) and future tariffs tipped me off the fence. Once I located the section that stocked my chosen stuff it was still a bit of a hunt. Items were not arranged on any order that I could figure out. Extremely expensive feature loaded versions nestled cozily next to extremely low cost versions. Was this designed to slow me down and stop me from going directly to the item which I had already picked out on the website? Because it worked. I looked at TV accessories that were more expensive than my TV. Eventually I found my pick but it took an astonishingly long time to spot it. Checkout was swift and efficient.

Context: I went to Best Buy intending to buy an Apple Watch…read more Story Time: Upon asking, I was told by a store employee they did NOT have Apple Watch Fitting Stations, and then was quickly dismissed. After browsing the store, we found THEY DO IN FACT have an Apple Watch Fitting section! Conclusion: Did the employee know this? I think so. Did the employee care to help us/provide a satisfactory customer service experience? Absolutely not. PSA: Avoid the gentlemen with black framed glasses ~either he doesn't work in electronics (it's Best Buy, but I digress ...), or he clearly didn't want to deal with us...yikes