Very spacious house to rent. The kitchen was amazing lots of dining room area for the entire…read morefamily. Lots of amazing balcony to see all of the valley. Lots of parking. The only downfall is they should invest in mattress covers on the mattresses. Cause when we get ready to leave the mattresses are full of undesirable spots..

We've been staying with Outrageous Cabind for over 20 years (before it was Outrageous.) This was…read morewhere we spent our honeymoon (well Gburg actually - in an old run down cabin that wasn't theirs). I don't even know if this place was around then. That was 41 years ago but we spent time up here for our 40th anniversary this year - using them exclusively since we found them about 20 years ago. I think the ownership went thru change since we've been coming here but we exclusively and use them at least 3-4 times a year. Their special for last minute trips is incredible. After 20 years, 3-4 times a year (so we've stayed in most of them), each one has always been clean as a whistle. We have figured that we have stayed with them over 60 trips. At least. We've never stayed with anyone else the past 20 years! Our favorite place is at the top of the mountain at the water tower. However three of the four we always stayed at and liked the best, all but one was burned down in the Gatlinburg Fire of 2016. It burned down to their concrete footprint. They finally got one of them rebuilt and just opened back up so we are leaving Friday to go there. It's at the very top of the mountain and you can see for miles and miles. Yet it is only 5 min from the Parkway, behind Dollywood. You would think a cabin on the to of the mountain with its incredible view would be miles from the Parkway but it's only a short 5-8 minutes. I can never praise their staff enough. They are awesome people to work with. Some of our favorite restaurants we never miss are the Applewood for bfast, Guy Fieri's restaurant and arcade ( this is awesome and relatively new and great to go because there is a Crumbl and Ice Cream shop next door that are for that sweet tooth we always seem to get worse up there), Chop House, Cherokee Grill (Gburg), Ogles Farmers Kitchen ( I think this is the name. It right close to going in for Applewood. We've just recently found this and have been multiple times), The Pottery Barn Cafe is usually our first place we hit coming into town. There is also Paula Deens, Chop House, and Johnny Carino's. This is just for starters. Stay here and you won't regret it!!!

Love the service you get from the staff .. friendly and gave us free tickets to the SkyRanch…read more(which was still in the works for add on's so glad we didn't pay full price which was like $32 but we appreciate it! The cabin Trailhead was awesome and very quiet but it was Sunday through Thursday not a weekend. We will be back using Stoneybrook rentals for sure .. thank you for the great vacation spot

We recently attempted to stay at the Cozy Bear from 8/28-9/1/25. Our experience was far below…read moreexpectations. I encountered several issues that made my stay uncomfortable, including: * Smell - Mold/Mildew/Smoke - very stale and irritating allergens - it was hard to even stay inside the smell was so offensive * Jacuzzi tub - black grit/dirt coming out of faucet with water; loud squealing noise in pipes? * Hot Tub - green slime in tub, odd chemical smell - not related to chlorine products * Tub/Shower - brown water coming out of faucet for extended period of time * TV remote would not work * Yellow stained sheets, smelling of smoke All of these were discovered upon check-in. It appeared that the cabin may not have been used for some time and wasn't updated for guest arrival. We attempted to eliminate the odor with sprays/disinfectants that we had to go and purchase. We then attempted to use the hot tub, jets would not stay on and there appeared to be some sort of slime in the tub. Upon exiting the hot tub, we tried the jacuzzi tub to rinse the slime off; that water was just as bad, then attempted to shower only to find it much worse. We gave the cabin a chance even though we weren't happy upon arrival. Things just progressively got worse. This was such a disappointment for our Anniversary stay. We travel often and have rented cabins in a variety of areas across the country. Older/aged cabins are common to us; this was well below expectations and description. We unfortunately did not trust that we would be able to seek resolution at 10pm and chose to check into a cabin owned by a different company. We did not get settled until well after midnight somewhere else and lost so much time.

Stay away from using this company for a real estate transaction. They were negligent in their…read moreresponsibilities, unprofessional, untruthful, uncommunicative and not knowledgeable of the area. Cherise, our agent, undervalued our property according to other real estate agents. She was negligent in her responsibilities throughout the process. She did not follow up on whether the escrow money was in place within the time limit. We had to ask the title company. At that point the contract had been breached and the property should have reverted back to us, but Cherise only cared about her commission rather than her customer notifying the buyer who then wired the funds. As time went on, we felt she was not adequately representing us, but rather the buyer. We requested to speak with the broker Mr. Reece. Our request was ignored. I literally had to remind her of what she needed to do with respect to amendments to the agreement. We had issues with the buyer who for a second time breached he contract and asked Cherise what our options were. This request was also ignored as was a request for the written requests for extension from the buyer. Cherise did not follow the agreement, in fact seemed clueless to what it said. She accepted an unacceptable method of notification for a written extension and was clueless about the closing date requirements, as well as, when she needed to initiate and amendment to the Agreement. Mr. Reece was on copy to all the email communication. We requested a reduction in fee from Mr. Reece, the broker, based on inadequate representation and the fact we had to lead Cherise by the hand. That request was ignored. The title company stepped in at the end and took over assisting us. I have been through several real estate closings and I have never seen such incompetence in my life. This isn't sour grapes. I spent 26 years writing, negotiating, modifying and administering contractual agreements.

My family has always used ERA. We have never once been disappointed. Very nice people and great…read moreprices. The cabins are always fantastic with great views of the smokies.

My family and I came here for a winter Tennessee getaway, and we absolutely loved it. This resort…read moreis the perfect place to stay for the modern log cabin experience. The cabin itself was huge! It had three stories and four rooms. In the den there was a game room that had a foosball table, a pool table, and an arcade machine. It was definitely my favorite room. Each bedroom had it's own Nest thermostat, which was also a nice and unexpected modern touch. And of course, the living room had it's very own fireplace. Nothing beats sitting around a fire with friends and family. All in all, this resort exceeded all expectations. Definitely give this place a try if you're looking for a good resort to stay at for a Tennessee vacation.

This Cabin is A++ I've been coming to Gatlinburg for 20 years and this is by far one of the…read moreabsolute best cabins I've ever stayed in.

This place is exquisitely designed, and huge! It's a blend of rustic and classy, with tons of mill…read morework and live edge detail throughout the place. Accommodates dozens of people with a large, beautiful kitchen and amazing amenities. The dining room is like a cafeteria, so it's perfect for large groups. (Plus--A theater?! Game room? So cool!) Close to all the fun places and restaurants in the area too. The view is amazing. One of the best in all of the Smokeys. Incredible, huge porches (multiple levels) with rocking chairs, overlooking some of the most incredible mountain scenes in America!

Beautiful cabin. Location can't be beat. Minutes from stores and yet the most breathtaking Mountain…read moreView.

Christmas vacation with family of 9 (6 adults/3 kids). We were all thoroughly impressed as soon as…read morewe entered the beautiful cabin. We stayed in Ole Smokey Retreat, and it was just as magnificent as the pictures. The kitchen was well stocked with pots, pans, and pretty much everything we needed to cook with during our stay. Each bedroom had it's own unique design and the pool table in the bottom floor was a nice addition. It actually wasn't too cold while we were there, so we were tempted to try the hot tub, but eventually decided against it. You don't actually interact with any of the staff, but from my discussions on the phone with them, they seem like nice folks. Would definitely rent from them again if we take a trip to the area again. A couple tips: This cabin is actually in Pigeon Forge, not Gatlinburg. If you're not familiar with the area, Pigeon Forge and Gatlinburg are neighboring towns and you can get to all the Gatlinburg attractions in less than 10 minutes. Pigeon Forge has a lot of great things to do as well if you want to stay closer to the cabin. You're close enough to everything, but just far enough from the main drag that it feels a lot more peaceful when you're at the cabin. Also, you absolutely MUST eat breakfast at Mama's Farmhouse while you are there!

Absolutely. Post something factual, calm, and detailed. I'd use this for both:…read more I would not recommend booking this cabin/with this company based on our experience. Before we ever arrived, we had multiple payment-related issues that required weeks of back and forth to resolve. The full balance was pulled incorrectly, I received messages saying our payment had been declined despite providing screenshots showing the charge and confirmation, and it took repeated communication before the payment was finally located and confirmed. Unfortunately, once we arrived, the cabin was not properly cleaned between guests. There was a strong smoke odor throughout the cabin, broken glass left behind, personal belongings from previous guests, clothing under furniture, confetti/debris, and remnants from what appeared to be a prior party. We had children staying with us, so the broken glass was especially concerning. Because we arrived shortly before scheduled dinner reservations, we did not spend our first night waiting on housekeeping or maintenance. Instead, we handled it ourselves so our family could safely settle in. We stripped beds, sanitized surfaces, cleaned bathrooms, and purchased replacement bedding and towels locally because of the smoke odor and concerns about cleanliness. We still made the best of our time in Pigeon Forge, but the overall experience fell far below expectations, especially given the amount paid for the stay. After checkout, I contacted management privately with photos and details of the issues. I also sent a polite follow-up when I received no response. As of posting this review, I still have not received any acknowledgment or response. Mistakes happen, but the lack of communication after being given the opportunity to address the situation privately is incredibly disappointing. Based on the cleanliness concerns, safety issue with broken glass, payment problems, and lack of response from management, I would not book again.

Woke up to bedbugs!!! In addition to that, the place was infested with centipedes. And to add…read moreinsult to injury, the guy working the office berated me for complaining about the bugs- saying it should be expected in a cabin. He also argued that they were "bat bugs." Only an entomologist can tell the difference between these related pests though, and guess what- they are both blood-sucking parasites that hide in beds! Obviously the owners place profit over safety and cleanliness. Renters beware.

We have stayed in two of their properties this year. Riverside Princess and Parkside Escape. This…read moreis a wonderful company to work with they met our needs above and beyond. Both cabins were absolutely spotless With every amenity you could possibly need. Decor is beautiful. You can relax all day or cook a five course meal without so much as a pan from home. Everything is there. I'm going to try to include pics and video. Reasonably priced and Well worth the money.

My boyfriend and I recently stayed in Awesome Views, a 1 bed, 1.5 bath cabin rental through About…read moreThe Smokies. The road to get to this cabin was very winding and hilly, and lucky for us there was no snow or ice on the roads but take caution if you do rent this cabin in the winter. While the listing says seven minutes to downtown Gatlinburg it actually takes about 13 minutes, which still isn't bad. Location wise we were very happy. There is a Food City grocery store nearby, and the Arts and Crafts district is just a short drive. When we pulled in, it was dark and I couldn't see the view yet, but later in the trip when the sun came out it certainly was an awesome view. You could even see it from the bed. The kitchen was stocked well enough to do some cooking. The hot tub was clean and hot, the bathroom had a couple towels. All was great with the basic amenities (except no coffee to be found!! I did leave some there, hopefully others enjoy it). I was quite disappointed that the furniture layout had changed from the pictures (which is the reason for 4/5 stars). I chose this cabin over others because it has two couches and a large living room. When we arrived, that was not the case. There was only one couch and a leather chair and an unnecessary dining table had been added. Be aware of that when you look at the pictures! We did have an issue with some critters in the duct work and a terrible smell as well, but I called and they came out to take a look and it was fixed by the time we returned. Overall, I'd highly recommend renting from About The Smokies! We look forward to returning.

Awesome cabin, awesome view, awesome people. We will be back next year! You told us to watch for…read morebears and we did... Saw baby bears running down the road! So exciting! Thank you for making our vacation so memorable!

Future renters. This place is special indeed however you might want to check the Bear hunting…read moreschedule for this area. About an eighth of a mile up the road is a property marked Worsham property that has bear hunting With hunting dogs. Usually this is not an issue but last season some hunters did not adhere to their designated area and there were conflicts with homeowners in the Norton Creek area . This was documented with authorities. Dogs were hunting as well as hunters on residential land. If you are going to vacation here with children or pets please keep a watchful eye. Hopefully the hunters will be more responsible and respectful from now on.

We thought we had found the cutest hidden gem for our summer getaway. When we first pulled up and…read moresaw the property, we immediately started talking about coming back in the fall. We rented the property with the primary and secondary treehouses. The primary treehouse was acceptable. The counters hadn't been properly wiped down, and the bedroom had a musty, locker-room smell. I cleaned the counters and used some air freshener, so it was manageable. Unfortunately, the secondary treehouse, where our kids were staying, was a completely different story. There was a horrible sewage smell coming from the bathroom. At first it was noticeable but tolerable because the cleaners had left the bedroom windows open. Once it got hot and we closed the windows, the odor became overwhelming. Every time someone flushed the toilet, turned on the sink, or took a shower, the smell became nauseating. It was so bad that all of us were forced to use the bathroom in the primary treehouse instead. We reported the issue, but after eight hours with no response, we reached out again and were simply told they were sorry for the inconvenience. After spending a long, hot day hiking, we returned to find that the sewage smell had spread throughout the entire treehouse. Since no one had addressed the problem or offered a solution, we packed up and drove home that evening rather than stay another night. The following day, we were told that maintenance couldn't find anything wrong. That response was frustrating because the odor was impossible to ignore. It leaves me concerned that the issue may not be fixed before future guests stay there. The smell was so severe that we were genuinely worried about the health and safety of anyone sleeping in that treehouse. The company refunded us only half of one night's stay, even though we reported the issue much earlier in the day and ultimately had to cut our trip short. It's disappointing because the property itself is beautiful and has so much potential. Unfortunately, our experience with the condition of the secondary treehouse and the company's response means I would think twice before booking here again.