My girlfriend is obsessed with all things Christmas, so for her birthday this year we booked a stay…read moreat The Inn at Christmas Place in Pigeon Forge. I went in hopeful and we left completely convinced. This place didn't just meet expectations, it blew straight through them. The Inn is Christmas 24/7, 365 days a year, and somehow it never feels cheesy or forced which is kinda the magic here. What could easily have been a kitschy, Vegas-style Pigeon Forge gimmick is elevated into something genuinely special by the level of service and attention to detail. From the moment you check in, you realize this isn't just a theme -- it's a fully realized experience tucked into the Appalachian Mountains. The service alone deserves serious recognition. Every interaction felt intentional, warm, and unhurried. Staff members weren't just polite, they were present, attentive without hovering, joyful without being performative. If Michelin gave Key Awards for hotels here, this place would be a lock based on service alone. Then there's the feeling of it all. Staying here feels like waking up on Christmas morning at your grandmother's house.. that safe, cozy, nostalgic joy where nothing is rushed and everything is allowed to be wonderful. You can roam the hotel in your pajamas, and no one looks at you twice. It's not weird, it's encouraged. You just roll out of bed, head downstairs for biscuits and gravy, hang out with Santa, drink your body weight in hot apple cider, and let every worry slowly melt away. The outdoor hot tub seriously sealed the deal for me. Steam rising into the mountain air, lights glowing, Christmas music softly humming in the background.. it's the kind of moment that makes you forget what day it is, what month it is, and why you ever let yourself get stressed in the first place. This is easily one of the best hotels I've ever stayed in, and not just because of the theme. The Inn at Christmas Place succeeds because it understands something simple and rare: atmosphere means nothing without genuine hospitality. Here, you get both in abundance. If you love Christmas, travel, or just the idea of feeling like a kid again, this is an easy recommendation. Not just for the holidays, but any time of year you need a reminder of how good it feels to slow down, be cozy, and let yourself enjoy something unapologetically joyful.

If you love Christmas this is the place to stay! Well kept hotel and the staff are very friendly…read more The decor is beautiful and the pool is idyllic. Free breakfast, daily Santa meet and greets, Santa in concert a few nights a week and a beautiful pool, so much to enjoy and the holiday spirit is contagious.

Bar / restaurant very good. Food was excellent. Very friendly staff.Coffee and cookies in the…read morelobby. Room s nice and clean. very nice communal space

Do not go to breakfast buffet!!!!!!! Prepared food was cold!! No working toaster! Coffee was bad !…read moreNOT Worth $ 24.00 per person. Buy breakfast food from krogers!!!!!!!

Wowowowow, where do I start?!…read more Pigeon Forge is a mountainous Vegas-like touristy town. There are tons of hotels, some are great and others...not so much. Those great hotels are often going to cost a pretty penny while those more affordable ones are going to be a bit rough around the edges. So where can you stay in Pigeon Forge that isn't going to hurt the bank account while giving you a relaxing stay? Well look no further...Twin Mountain Inn & Suites is excellent AND affordable! I'm a Hotels member and when I saw Twin Mountain Inn and Suites' 5 star reviews, I was curious, especially because at the time, the rates were about $97/night AND pets are only $20/night. Not only that, the room had a river view with a balcony, fireplace, and free parking. Now, I've kept this hotel on the backburner on my account. Last time we visited Pigeon Forge, we stayed at Drury and spent so much more on a "Mountain View" that overlooked the parking structure. So, this time, I decided to go with my instinct and book with Twin Mountain. Boy, am I glad we did!! We stayed on the third floor. Don't let the cover of a book fool you. The parking is easy but can get full pretty quickly, true. However, the room was probably on of the cleanest hotel rooms we've ever stayed in. The beds were comfortable. The shower was hot and had good water pressure (albeit, no conditioner or body wash-just a small packaged bar of soap. There were two small bottles of shampoo). There's a microwave and mini fridge in the room. I also liked that there were two sinks, one in the bathroom and one just outside of it (vanity). This was convenient for two people. The AC/heater was powerful, too. The fireplace is timed and creates a cozy atmosphere. The balcony overlooking the river was peaceful and there were two plastic chairs and a little table out there to sit and enjoy the view of ducks and geese. Twin Mountain Inn and Suites is close to the strip but away from the flashing lights and noise. It's a great location! Breakfast is included and had biscuits and gravy, eggs, yogurt, sausage, fruit, cereal, and one waffle maker. There's fresh coffee and a juice machine, too. It was a tight squeeze as it was very busy for 7:30am so I decided to get one biscuit and gravy, two sausages, and a yogurt to take back to the room, which were all very good. There's a drink vending machine outside of the lobby and one near the parking lot. The elevator was convenient and they also had luggage trolleys, too. This was an outstanding stay for one night and I wish it had been longer. I highly highly HIGHLY recommend staying with Twin Mountain Inn & Suites for your next stay in Pigeon Forge.

We stayed here the last time we visited Pigeon Forge. I would stay here again. We had a creek view…read moreroom with a fireplace. The room was very spacious and I loved the layout of the room! The hotel is older but very well maintained and off the beaten path so we really loved that. The hotel desk staff was very friendly as well. The only issue was there seemed to be many smokers staying there while we were there and they liked to congregate around the front entrance. So every time you came in, you were blasted with cigarettes. Otherwise, the stay was very enjoyable!

The Inn is on the river, but we had a view of the parking lot. Overall I have stayed in better…read moreand in worse so that is the Okay score. Checking in and anytime I taked to the staff they weren't friendly but responded to the questions. The room was okay again and the same with bed. They have a "hot" breakfast but the food is meh, but you can eat on a patio next to river and watch the geese and ducks.

This hotel was just decent. I was put off by the stained carpet, stained ceiling and the loooong…read moreblack hair in one of our clean towels! And no..none of us have long black hair. EW The bed was ok, little hard, and the Continental breakfast was sad but the coffee was decent. Not staying here again.

We had a wonderful one night stay. Really enjoyed the electric fo fireplace especially as it was…read morepretty chilly at night. The bed was comfortable. Initially I was a little worried about the location of our room as it was on the second floor directly across from the elevator near the indoor pool. I am a light sleeper so I was anticipating a sleepless night. After dinner my husband and I w joked the hot tum, the pool and spa was definitely the hang out spot with families enjoying the warm water. Met some lovely locals who are regulars to the area. Was presently surprised that the pool was quiet and empty by 10:30. Had a pretty restful night with very little noise interruption. All in all would stay here again.

My family and I have enjoyed both stays! Staff is friendly! Room was always clean! Breakfast was…read moregood! We love that it has an indoor/outdoor pool and an indoor/outdoor hot tub!

Did i have a bad time and want to pack up and leave? No…read more Would i stay here again instead of trying somewhere else in the area? Also no. It was cheap and we had a shower and bed so it was what we asked/payed for. Pros: close to the foothills parkway and national park entrance. Excellent restaurants, brewery and coffee shop within a few miles. 30 mins to pigeon forge/touristy areas. Nice fireplace and stayed warm. Sheets and bedding were soft. Decent view of the mountains (better if you're in a cabin. We were in a room off the shared living space so when you look out the window you see what i assume is the owners home, and mountains on the other side. Pic attached.) Never ran out of hot water due to instant tankless water heater. Cons: It was clean but surface cleaned, not deep cleaned. Like the sheets and towels were clean and they wiped down high touch surfaces, but the fan couldn't be used because of the amount of dust on it, large cobwebs in every corner. I hate dusting so i get it but People also don't pay to sleep at my house, so... Water pressure was horrible, the rain shower head couldn't be used really because the head was clogged. Our room shared a "wall" with the common area (glass French doors with curtains separated us from the common area) and there were other guest in the common area at 10-11pm being loud, slamming oven doors, cabinet doors, etc. and again at 730am there was music being played in the kitchen and people slamming around pots/pans. It was hard to feel comfortable or like we truly had privacy with the set up of the room as it was. The wall facing the mountains was al window/glass doors. So, We always had to have all the curtains closed to have some sort of privacy which negates the nice view. You also can't cover the top windows so you're woken up at sunrise (if you aren't an early riser. I don't mind.) TLDR; There are places I've stayed in TN that i would 100% book again no question. This isn't one. It was okay for a few days and close to area attractions!

My boyfriend and came to this inn to spend time away from home on our anniversary. The views were…read morevery nice and all and all the rooms were very clean, sadly though there were some issues. The bathtub wouldn't work so we couldn't get any use of the jacuzzi tub. While the owner did fix it fairly promptly, the next problem was that the hot water wouldn't work. Now we were left with no hot water so we couldn't even shower. The next thing I want to touch on was the common space. This includes a sitting area and a kitchen where you can store your personal items. We had brought a cake with us for our anniversary, so upon reading the rules of the kitchen we were going to place it in the one fridge to keep it cold. Sadly, when the rules that are you can only use the bottom self people take advantage of that and do not think of other guests in the inn. There was zero room to store our very small cake, so we had to keep it in our room. The last thing I want to touch on are the walls and how the common space can can a problem. It was about 10-10:30 and we suddenly hear a group of people being kind of loud in the common space. The walls are thinner so it's hard to block out that noise. I wouldn't have minded if it were the middle of the day but it was past 10:00 pm, you would figure there would be some sort of quiet time. That was a bother to us who were just wanting to have some quiet settle down time. It was a reasonable time to want quiet. All in all this wasn't the worst place I have ever been, it just wasn't the amazing experience I was hoping for. At the very least I wished I had a tub that worked, place to put our one item in the fridge, someone who didn't take our plates, hot water, and some kind of quiet time in the common area. Maybe this place will be for some but sadly we didn't leave with the best impressions.

This was the perfect spot for a weekend getaway for our young kids…read more The first day was super packed, so I'm going to guess this place does get pretty busy, but most of the time it was pretty dead. Note there are no in room coffee makers or microwaves. We brought our own coffee maker, but the microwave was all the way down the hallway which was inconvenient. Overall, you get what you pay for, and this place is definitely worth the money!

Perfect place to stay with children. They have activities all day for them as well as…read moreindoor/outdoor water slides and pools.

This place was eh ok. It's a room…read more We had pubic hairs in our shower on the wall and shelf from the prior person who stayed there. Disgusting! The furniture in the room is actually really nice and exceeds what the place looks like everywhere else in property. Room had a nice electronic mirror in the bathroom. Outside of hotel needs some work and had some old beat up furniture from the hole outside. Not nice curb appeal. You could hear everything in this hotel - voices through the walls, cars, coughing...this place is not for a light sleeper. Breakfast was included. That room had a sticky floor and was a bit of a mess. Food was not good. The price is good, the mirror in the bathroom is nice...but that's about all this place has going for it.

I wanna love this place so bad but it just comes up short. Such potential but in need of some TLC…read more Second time we've stayed here and would stay again. Cons: Removed outdoor pool/lazy river Rooms need updated, especially carpet Water pressure/shower head Slow elevator Ice machine broken Pillows Pros: Price/value Location Breakfast Outside update

Was not happy with the courtyard Marriott. Temp in room was hard to maintain as thermostat was…read moredisabled and only control on the ptac itself. They love to do the laundry at all hours of the night. Stay far from room 204 unless you want to hear the main laundry room during you whole stay. House keeping loves ro never refill all your towels one night it will be 2 another night 3 out of 6 night we got lucky with 4 only after we leave a huge note to leave 4 towels....

In my personal opinion this continues to be an amazing hotel. Very clean and modern rooms, good…read morelocation and friendly staff. The fire pits, lazy river and hot tubs are very relaxing.