We recently attempted to stay at the Cozy Bear from 8/28-9/1/25. Our experience was far below…read moreexpectations. I encountered several issues that made my stay uncomfortable, including: * Smell - Mold/Mildew/Smoke - very stale and irritating allergens - it was hard to even stay inside the smell was so offensive * Jacuzzi tub - black grit/dirt coming out of faucet with water; loud squealing noise in pipes? * Hot Tub - green slime in tub, odd chemical smell - not related to chlorine products * Tub/Shower - brown water coming out of faucet for extended period of time * TV remote would not work * Yellow stained sheets, smelling of smoke All of these were discovered upon check-in. It appeared that the cabin may not have been used for some time and wasn't updated for guest arrival. We attempted to eliminate the odor with sprays/disinfectants that we had to go and purchase. We then attempted to use the hot tub, jets would not stay on and there appeared to be some sort of slime in the tub. Upon exiting the hot tub, we tried the jacuzzi tub to rinse the slime off; that water was just as bad, then attempted to shower only to find it much worse. We gave the cabin a chance even though we weren't happy upon arrival. Things just progressively got worse. This was such a disappointment for our Anniversary stay. We travel often and have rented cabins in a variety of areas across the country. Older/aged cabins are common to us; this was well below expectations and description. We unfortunately did not trust that we would be able to seek resolution at 10pm and chose to check into a cabin owned by a different company. We did not get settled until well after midnight somewhere else and lost so much time.

Rental was thru VRBO Stony Brook called several times during our stay to see if we needed…read moreanything We rented "One More Night" Beautiful cabin and very welcoming Lower level had 2 bedrooms, family room and full bath - perfect for the kids Cabin insulated very well People could be out on the porch talking and could not be heard in the house Lots of cabins around but you never saw other people

My Father Booked through Jackson Mountain Rentals a 5 bedroom house in Gatlinburg. One month before…read morewe were leaving the owners were selling. Jackson Mountain Rentals rerouted us to a 6 Bedroom house in Sevierville Mountain High Cinema. This house had problems and some reimbursement of some money should have been made. - under kitchen sink was loaded with mouse droppings. - half way down stairs was a foul smell of what we thought was sewer. It wound up being a DEAD MOUSE. - floors in the living room under side tables has several bugs under them. - hot water heater not working good. If two people take a shower, next person has no hot water. - the Cinema room Remote control did not work so we could not watch TV. - the WIFI for all TVs kept winding and was difficult to watch TV most of the time. - TV in the game room did not work. - two beds in two separate rooms were sagging in the middle. If you look under them you can see it.

Just left the cabin yesterday, we had a horrible experience, no communication, the hot tub has not…read morebeen working for a while and that was never communicated, the listing says sleeper sofa, there was no sleeper sofa, we had one person on the floor, the cinema seats reclined but had no foot rests, the WiFi was out all week so our large party could not communicate with each other if we split up to do excursions, they kept saying they would send someone but never did, they offered us a reimbursement that equaled $23 per day, that was an insult! I would never recommend this rental company ever again!

My now fiancé (proposed over the weekend) brought me to the treehouses for a surprise weekend. We…read morearrived around 5:30pm (check in was at 4:00pm) and getting into our treehouse was very easy as they use keyless entry. The treehouses are very cute and are just like the pictures. A few things to know before you go, bring your own firewood. Firewood was $15 per bundle and burned super fast. You will need to go down to the welcome center to get it. The welcome center is listed as open 7 days a week from 9-5 which unfortunately was not the case. It was already closed when we arrived on Saturday as it was after 5pm, was not open Sunday, and was not open when we attempted to go in before checking out on Monday around 10am. We had attempted to go to the welcome center to get an extra wine glass as our treehouse only had one. After texting the number that sent the codes, we were able to get a new glass awhile later in the day. The treehouse was very clean and put together aside for two stains on the pillows in the main bedroom and the wine cork screw missing the screw piece. There are 3 community hot tubs which we did not use but appeared clean and well maintained (maintenance was cleaning the area Sunday morning). Overall, the treehouses offer an excellent and unique experience. We would visit again. My only wish it that firewood was included and communication was easier considering the high cost of the stay.

We stayed at Treehouse Grove during the week for a last-minute two-night trip and were able to get…read morea pretty good rate at $100 per night. However, the $145 cleaning fee for just two nights felt a bit steep. That said, we loved the experience so much that we ended up adding a third night! The cedar treehouse was cozy and charming, with a peaceful setting that really made the trip worthwhile. One thing to note--the driveway was very steep, so just be prepared for that when you arrive. The charcoal grill wasn't very conveniently located in relation to the cedar treehouse, but they did provide just enough charcoal and lighter fluid, which was helpful. A few downsides: they only provided one small bottle of shampoo and conditioner, which was frustrating since we left ours at home expecting the amenities to be fully stocked. The water was also quite cloudy, which might be an issue for some guests. We only received two trash bags, so we had to improvise with Walmart bags toward the end of our stay. Firewood is $15 on-site, but we opted to grab some at Walmart for $8 instead. On a positive note, they offered a military discount, which we really appreciated. Despite the few minor inconveniences, we thoroughly enjoyed our stay and would definitely consider coming back--just with our own toiletries and a few extra supplies next time.

We rented Bear Mountain II at Chalet Village in March. We definitely felt the "Luck O' The Irish"…read moreafter making the drive up the winding mountain roads to a beautiful rental home on St. Patrick's Day. If you live in a flat state like I do and are not used to driving on mountain roads, you may want to ensure you arrive before dark. We needed a place for family from both Chicago and Tampa, FL to meet and this was the perfect spot. Once we arrived, it was a nice surprise to find this spacious, clean and comfortable home on the side of a cliff. From the front driveway, the home appears smaller. But once you enter, you are greeted by a beautiful vaulted ceiling, well kept hardwood floors and inviting, open spaces. The 3 bathrooms were all very nicely decorated and we love the large, updated showers. The bear decor throughout the house we stayed in is so charming and the kitchen is very well stocked. It was a treat having a hot tub to sit in after a long day of hiking. We also appreciated the pet friendly accommodations. We've rented VRBO houses before and always end up bringing our own hand soap, paper towels and toilet paper. But the host provided plenty of these items for our entire 3 night stay. We had a gracious host and he was a great communicator. Sadly, we did not see any bears during our stay but witnessed amazing views of the city lights, moon, stars and sunrise from the decks. The swing on the porch, pool table, ice maker and washer dryer are added bonuses too. We highly recommend this area, if you can drive on the challenging mountain curves, Great Gatlinburg getaway!

Bad experience with cabin rental. Maintenance and upkeep needed. Hottub and jacuzzi tub in need of…read morerepair. Dryer did not work. Grill needed cleaned or replaced. Was not what was promised.

Very spacious house to rent. The kitchen was amazing lots of dining room area for the entire…read morefamily. Lots of amazing balcony to see all of the valley. Lots of parking. The only downfall is they should invest in mattress covers on the mattresses. Cause when we get ready to leave the mattresses are full of undesirable spots..

We've been staying with Outrageous Cabind for over 20 years (before it was Outrageous.) This was…read morewhere we spent our honeymoon (well Gburg actually - in an old run down cabin that wasn't theirs). I don't even know if this place was around then. That was 41 years ago but we spent time up here for our 40th anniversary this year - using them exclusively since we found them about 20 years ago. I think the ownership went thru change since we've been coming here but we exclusively and use them at least 3-4 times a year. Their special for last minute trips is incredible. After 20 years, 3-4 times a year (so we've stayed in most of them), each one has always been clean as a whistle. We have figured that we have stayed with them over 60 trips. At least. We've never stayed with anyone else the past 20 years! Our favorite place is at the top of the mountain at the water tower. However three of the four we always stayed at and liked the best, all but one was burned down in the Gatlinburg Fire of 2016. It burned down to their concrete footprint. They finally got one of them rebuilt and just opened back up so we are leaving Friday to go there. It's at the very top of the mountain and you can see for miles and miles. Yet it is only 5 min from the Parkway, behind Dollywood. You would think a cabin on the to of the mountain with its incredible view would be miles from the Parkway but it's only a short 5-8 minutes. I can never praise their staff enough. They are awesome people to work with. Some of our favorite restaurants we never miss are the Applewood for bfast, Guy Fieri's restaurant and arcade ( this is awesome and relatively new and great to go because there is a Crumbl and Ice Cream shop next door that are for that sweet tooth we always seem to get worse up there), Chop House, Cherokee Grill (Gburg), Ogles Farmers Kitchen ( I think this is the name. It right close to going in for Applewood. We've just recently found this and have been multiple times), The Pottery Barn Cafe is usually our first place we hit coming into town. There is also Paula Deens, Chop House, and Johnny Carino's. This is just for starters. Stay here and you won't regret it!!!

Christmas vacation with family of 9 (6 adults/3 kids). We were all thoroughly impressed as soon as…read morewe entered the beautiful cabin. We stayed in Ole Smokey Retreat, and it was just as magnificent as the pictures. The kitchen was well stocked with pots, pans, and pretty much everything we needed to cook with during our stay. Each bedroom had it's own unique design and the pool table in the bottom floor was a nice addition. It actually wasn't too cold while we were there, so we were tempted to try the hot tub, but eventually decided against it. You don't actually interact with any of the staff, but from my discussions on the phone with them, they seem like nice folks. Would definitely rent from them again if we take a trip to the area again. A couple tips: This cabin is actually in Pigeon Forge, not Gatlinburg. If you're not familiar with the area, Pigeon Forge and Gatlinburg are neighboring towns and you can get to all the Gatlinburg attractions in less than 10 minutes. Pigeon Forge has a lot of great things to do as well if you want to stay closer to the cabin. You're close enough to everything, but just far enough from the main drag that it feels a lot more peaceful when you're at the cabin. Also, you absolutely MUST eat breakfast at Mama's Farmhouse while you are there!

Absolutely. Post something factual, calm, and detailed. I'd use this for both:…read more I would not recommend booking this cabin/with this company based on our experience. Before we ever arrived, we had multiple payment-related issues that required weeks of back and forth to resolve. The full balance was pulled incorrectly, I received messages saying our payment had been declined despite providing screenshots showing the charge and confirmation, and it took repeated communication before the payment was finally located and confirmed. Unfortunately, once we arrived, the cabin was not properly cleaned between guests. There was a strong smoke odor throughout the cabin, broken glass left behind, personal belongings from previous guests, clothing under furniture, confetti/debris, and remnants from what appeared to be a prior party. We had children staying with us, so the broken glass was especially concerning. Because we arrived shortly before scheduled dinner reservations, we did not spend our first night waiting on housekeeping or maintenance. Instead, we handled it ourselves so our family could safely settle in. We stripped beds, sanitized surfaces, cleaned bathrooms, and purchased replacement bedding and towels locally because of the smoke odor and concerns about cleanliness. We still made the best of our time in Pigeon Forge, but the overall experience fell far below expectations, especially given the amount paid for the stay. After checkout, I contacted management privately with photos and details of the issues. I also sent a polite follow-up when I received no response. As of posting this review, I still have not received any acknowledgment or response. Mistakes happen, but the lack of communication after being given the opportunity to address the situation privately is incredibly disappointing. Based on the cleanliness concerns, safety issue with broken glass, payment problems, and lack of response from management, I would not book again.

It's the most beautiful cabin I've been to it has beautiful bedrooms. The bathrooms were beautiful,…read morethey were very clean. The pool itself was warm that outside living, but the TV was excellent, with the gas grill, if you don't want to go anywheres and spend some time at the cabin, you got everything to a movie theater game room. Outside living beautiful nature. The people were very nice if you needed anything.I give it a ten and I think the families would enjoy this cabin

We stayed in the Firefly Lodge cabin…read more Useful building details for the Firefly Lodge: -There is one stair required to get into the cabin. Someone who has difficulty with stairs could still enjoy the cabin as there's a full King-sized bedroom with attached no-ledge standing shower on the first floor. However, the King-sized bed is surprisingly tall (even our 6' tall people have to hop into it), so this may be a problem. The movie theater is up a flight of stairs. -The movie theater has 8 "movie theater" chairs complete with cupholders. They are a comfortable, but snug, fit on my size 22 hips. The cup holders do raise up for more space. Each chair reclines, but you have to apply pressure to keep it reclined; it doesn't stay nicely reclined for napping. -There is a toilet, essentially, in a spacious closet right next to the pool table. There is a two-sink bathroom with standing shower (with curtain) in the first floor bedroom with King bed and heart tub. The second bedroom has a full-sized tub/shower combo with curtain and two sinks upstairs with the bunk beds. (Bunk beds are gigantic and either queens or fulls). The third bedroom, upstairs, has a single sink with standing glass shower in addition to a white jacuzzi tub and King-sized bed. -You have neighbors, but sound matters more here. The sound carries well over the mountain, but from your back porch, as long as trees are in bloom, it's hard to see anyone else. Best enjoyment of the cabin: -Plan for chilly mornings. Temperature rises in this two-story cabin, and the first floor can get chilly while the second floor is comfortable. Use the fireplace as your primary heating source on the first floor. It's REALLY effective. Pack long sleeves and pants - even if you don't think the weather warrants it. Weather gets weirder up in the mountains. -If you're addicted to caffeine and terrible at making it, the Gatlingburg Grind coffeeshop is about a 5 minute drive away as your closest coffee option. -If you're not familiar with mountain driving, do not let the GPS take you on Lower Powdermill Rd. Eat the few extra minutes and use Boogertown to avoid the one-lane, no-line road of Lower Powdermill. PROS: -Everything (aside from a grill hiccup) worked flawlessly. The projector system worked (once you followed the instructions to a T. I've never seen an entire system routed through a soundbar?), the pool table had all of its accessories, the fireplace popped on as expected, laundry was great, -Fantastic water pressure and hot water tank capacity. We have yet to run out of hot water during a shower. -The complex's roads are paved. Some of them are steep (I wouldn't attempt them with a sedan while icy), but they were just fine for our sedans in the rain. You can get to the complex by using fully paved roads as well. -The cabin feels private from the back porch. There are neighbors around, but the back porch overlooks the forest, and it's pretty much trees as far as the eye can see. This makes the hot tub (which overlooks these trees) feel pretty luxurious. CONS: -The cabin is about 25 minutes away from most of the activities at Gatlinburg/Pigeon Forge/Sevierville. If you book this cabin, though, you probably know that, and it's more of an "FYI" than a Con. -No easy/safe way to really "hike" the complex. The only paved roads are driving roads - many with blind curves. The porch of most of the cabins overhangs a sharp cliff/mountainside. Despite being in the middle of the beautiful woods, there isn't anywhere here that's really made for walking. -Cabin has the bare basics, but it's missing a lot of things that have been standard in other VRBOs - like spices for grilling. Expect to buy literally everything aside from salt and pepper. -Check-in time was supposed to be 3PM. They were supposed to send a code via text when it was ready, but instead, around 2:30 PM, we got an email stating the cabin was running late and to expect a later check-in at 4PM. We could make that work. We spent time sitting around in town, dawdling for groceries, etc. Finally, we hadn't heard back from anyone by 4:45PM, so we started making the trek to the cabin. At 5:15PM, still nothing. We figured we'd talk to a human when we made it to the complex, so we started the drive - only to find there is no lobby/human. When we made it to the cabin at 5:15, still with no way to get into the cabin, we were very frustrated to find we didn't have any cell service or internet. So no way to reach out at all. We had to go driving through the mountains to get enough service to call someone. They responded quickly saying they had a known glitch in the system today that didn't send out codes as expected, but with as few cabins as they own, it seems weird that no one bothered to reach out to the few people checkin in that day to make sure we didn't waste 3 hours waiting on them. -Our cabin had a propane line leak, but they were quick (same day) in sending someone out to fix it.

Stay away from using this company for a real estate transaction. They were negligent in their…read moreresponsibilities, unprofessional, untruthful, uncommunicative and not knowledgeable of the area. Cherise, our agent, undervalued our property according to other real estate agents. She was negligent in her responsibilities throughout the process. She did not follow up on whether the escrow money was in place within the time limit. We had to ask the title company. At that point the contract had been breached and the property should have reverted back to us, but Cherise only cared about her commission rather than her customer notifying the buyer who then wired the funds. As time went on, we felt she was not adequately representing us, but rather the buyer. We requested to speak with the broker Mr. Reece. Our request was ignored. I literally had to remind her of what she needed to do with respect to amendments to the agreement. We had issues with the buyer who for a second time breached he contract and asked Cherise what our options were. This request was also ignored as was a request for the written requests for extension from the buyer. Cherise did not follow the agreement, in fact seemed clueless to what it said. She accepted an unacceptable method of notification for a written extension and was clueless about the closing date requirements, as well as, when she needed to initiate and amendment to the Agreement. Mr. Reece was on copy to all the email communication. We requested a reduction in fee from Mr. Reece, the broker, based on inadequate representation and the fact we had to lead Cherise by the hand. That request was ignored. The title company stepped in at the end and took over assisting us. I have been through several real estate closings and I have never seen such incompetence in my life. This isn't sour grapes. I spent 26 years writing, negotiating, modifying and administering contractual agreements.

My family has always used ERA. We have never once been disappointed. Very nice people and great…read moreprices. The cabins are always fantastic with great views of the smokies.