I bought a house in 2013. Suppliers for the build was Nelson Young. About a month ago we were…read morehaving difficulties with the patio door lock. I remembered it to be Andersen silver line but Andersen did not recognize it as their window line and could not assist me. I called Nelson Young and was put in touch with Karl. He was nice enough to research past orders and locate the part I needed for the repair. John came done to install the lock and he took the time to make sure everything worked properly. I am grateful I called them and I am still in awe of how great their customer care is!

Just completed a deck project and would like to give a compliment to Samantha. She was great on…read moretaking orders on the phone for material delivery. Also the guys that delivered all the lumber multiple times. I just had one complaint with one employee Eric. Not a very nice person when I would get him on the phone or in person at the desk. Try to treat your customers a little more nicer we pay your salary.

There was a bit of initial confusion on installation times, but once we got past that, they did a…read morefabulous job. Countertop in both bathrooms and kitchen for much less than others wanted for granite and quartz. Plenty of options, and the products look great. Thanks!

Maybe they're good at their job. Don't know…read more They added rates to the site of $159/hour. I assume that's per mover. For my move (Madison to Milwaukee, equivalent to a 1 bedroom), that means they were quoting somewhere around 7 hours. Just to put in perspective: it takes no more than 2 hours to get to Milwaukee from where I am. The number of items in question is no more than 2 hours - 1 hour to load, 1 hour to unload. So where's the other 3 hours coming into play? Not sure - their quote isn't itemized. But I didn't select them.

They were going to move 1 heavy couch for me after a big move around 7:00-7:30 pm. By 9:45 the…read moremover said he couldn't possibly make it over by 10:00 pm which was too late for the woman I bought the couch from. Instead of rescheduling they said they didn't have a truck in my area (11 minutes from Madison) in the future so they wouldn't accommodate me. I hired another company who was there when they said they would be and were very professional.

If you are expecting good customer service from this company, you will be very disappointed. Be it…read morephone calls or text messages or even in store visits, there is no response. A great team of men installed quartz countertops but that's all I can give a good post for. Communication is a barrier. Good luck.

Kitchen & Bath LLC are incompetent plumbers, poor project planners, and OK bathroom tilers…read more Plumbing problems started during the planning phase, when they told me the sink did not need a an overflow, but I didn't think that was right, so I ordered one with an overflow. Thankfully I was correct, since the sink that they sell does have an overflow. I imagine other customers may have had big problems with the overflow after following their bad advice. I had to purchase the bath tub and bath fixtures. We had asbestos glue under the tile and a tub coated with lead, so I had an abatement company due the demo since Kitchen & Bath did not seem to have the expertise to do it. They claimed they could do it, but did not provide any licensing IDs for asbestos and lead removal. These additional costs are not included in the services provided by Kitchen & Bath and reviewed here. On the other hand, I removed the old plastic tub/shower wall cover and installed the mirror and light by myself. After the demo occurred, it was obvious that the plywood floor needed to be replaced. Alberto argued that they could install new plywood on top, but I disagreed. Mold and rot were a big problem, so I wanted it replaced. He delayed the project by 1 week because he was going on vacation and didn't trust his workers to take the floor out correctly without him around. No one from the company arrived at the time they said they would (early the first day, always late after). I work from home, and there was one day where I told them I had an appointment at 10:30, so they needed to show up before 10:30. They arrived at 10:30, when I was walking into the doctor's office. When I called the project lead (and owner) Alberto back after my appointment, he was incredibly rude, unprofessional, and disrespectful. The tiling install guy was late by a few hours and worked until after 8 pm. I have 2 kids and I could not get them ready for bed while this guy was working. The drywall and paint guy always showed up several hours late and could never arrive at a specified time. One day the guys showed up to work for an hour and then left for the day. The project should have taken 9 days but took two weeks because of these late starts and poorly planned work days. There are several small defects that a good contractor would have fixed or avoided, like scraped paint or chipped cabinet surface. These were minor. Every plumbing fixture leaked after the install was complete: the shower, sink handles, and toilet, in that order. I had my own plumber fix it due to Kitchen & Bath's continued incompetence in this area, costing over $250. I am very angry that we decided to remodel the bathroom due to lead and water damage, only to have them improperly install the plumbing, potentially causing water damage. I forgot to get the certificate of insurance before starting the project, and when I asked for it after, they never responded. My insurance agent also asked for it, and they never responded. Now there's a BBB complaint, with still no resolution. I just want the insurance certificate. So if anyone is going to hire them to do anything, only let them do tiling. Hire your own plumber. And if you can, set a daily schedule in the contract.

Terry and Lawrence were amazing! Quick, careful, and polite. They actually came in under the…read moreestimate. I would hire them again any time. Highly recommended!

Want to give a shout out to Lawrence and Tory who helped load a moving unit. They were super kind,…read moreefficient and worked HARD. They didn't dilly dally like other movers I've hired in the past. I was very impressed and will recommend this moving company to everyone in the Madison area.

Many times this place has come through on the order. In the…read morelast year I've had excellent customer satisfaction with this place. Last Friday a special order was placed with a Monday (next business day) assured item being ready for will call. Come Monday I drive 25miles across town, which is also the exact opposite direction my job is located. So actually a 50mile round trip added to the 40mile trip I was going initially. I receive a report that the trip was wasted. Why? Because the guy who took my order and payment wrote MINNEAPOLIS as the destining for pickup. So I'm assured it will be redirected back to Madison Wisconsin. Tuesday. I didn't drive to the place on Tuesday, I made a phone call. My wire is now in Milwaukee still, I was informed that instead of the wire being sent all the way, they would reissue the order FROM Milwaukee and send it west, 70miles right Madison. But someone again messed up. Wednesday? Sure. Nope. It still wasn't here yesterday. At least not in the morning. So another wasted day. Finally it's Thursday and my wire is in my hands. Not a word of apology or any kind of acknowledgment that it took literally a full week. I'll of course allow myself to get over this irritation but it really does feel like I am a nothing of a customer. There are four other electrical suppliers on Madison's east side that have been doing business with, and one I only very recently became aware of on my western side of the city is gay I'll very likely establishing a business relationship with in the future.

Converted my bathroom from tub to shower. The staff were extremely helpful in choosing the tile…read moreand supplies. Would definitely go back. Only negative is poor selection of baseboard tile to match floor tile (found tile match at M......)

This company is in my top five for home owners! The endless options (which are spectacular by the…read moreway) will make any tiling and flooring job painless. Floor & Decor's range in product, also includes ranges in pricing, making it affordable for everyone. I have used this company in a few of my homes and I have been 100% satisfied with every experience and purchase!!

Sampler Square is my go to place for client selections whether it's for new construction, existing…read morehomes or multi family projects. Paul is very helpful and willing provides options to fit my clients desired looks while meeting their budgets. The products I've purchased have been of high quality and a great value. I would highly recommend.

Great selection of products and Paul's customer service efforts are wonderful. We used Sampler…read moreSquare for all of our cabinet hardware needs on our new house.