Man this hotel was great! We came to check in for 2 nights around 4 PM and Amal told us our room…read morewasn't ready yet but we could park and get our luggage ready and the room should be ready. We got all our stuff, parked and walked back in and sure enough our room was ready. We had the 2 queen beds and it was an okay size room, not much seating for 4 people but it did the job as we didn't hang out in the room much. The pool was awesome! My kids loved it and it was like a volleyball pool (deep in the middle) so you can talk and touch the ground with people who aren't swimming. The spa is huge and a ton of groups can fit in there without touching toes which is awesome. I saw an employee take a PH test of the pool so it's nice to see they take care of it. There is an employee in the pool area at all times (at least what I saw) and she was friendly and nice. The best part??? Happy hour! How cool is it that this hotel offered free food and 3 free alcoholic beverages to every guest (drinks for 21+, obviously and unlimited fountain drinks for kids). It was such a nice treat because then we didn't have to pay for dinner every night. It did get crowded, but the employees kept everything clean and moving smoothly it didn't seem like you were standing in line at all. The breakfast was free in the morning, and free dinner really helps with the price of everything in downtown Nashville. I really wish there was a coffee shop inside the hotel lobby, I think there is one around the corner, but it opened a little later so I had to figure something else out. That is my only gripe and that isn't really one! Definitely book this hotel if you have kids, are on a budget, or just want to hang out and enjoy the pool and food.

Beautiful hotel. Extremely rude and condescending front desk night personnel (2am) . We walked for…read moretwo hours last night trying to find our correct parking deck (concert paid parking) after attending the MCR concert. We are in town from Birmingham and while I understand you must have your key for re-entry a little compassion goes a long way. Our family got our room and to be treated like scum is entirely unacceptable. The Caucasian gentleman you have working night shift (2 am) has the worst attitude and the African-American lady is no better, throwing her hands up saying I don't know what to tell you. He told us to go back out to the 6th and 7th level out of the lobby door and to find our truck and hotel keys and come back. He obviously has a lack of comprehension skills as we told him we couldn't not find our truck off of Broadway . Our cousin had two rooms in this hotel and got ours for us as a gift and he acted like we were asking for a kidney when we asked him to call their room. He stated they have multiple rooms (only two I might add) and he didn't know which one to call. I said ours is on the 9th floor. Please call the 16th floor number. Our phones had died and we were all suffering from heat exhaustion. We had blisters on our feet and his snobby and cranky attitude was anything but what I consider the customer service your hotel should be providing. I said what's with the attitude? To which he stormed off afterwards and told the lady to handle it. We had your wonderful breakfast in the morning and had nothing but sweet interactions with housekeeping, the ladies working on the 8th floor and day staff. I was thankful for that, and changed my reviews for that reason. Would have loved to give your hotel 5 stars but unfortunately two bad apples ruined that.

The location is excellent and within walking distance of Broadway, but unfortunately that's where…read morethe positives end. For a hotel charging around $300 per night, the condition of the room was extremely disappointing. The bedding was worn out and overdue for replacement. The duvet was so old and thin that it was practically see-through, with the feathers inside completely flattened and no longer providing any comfort or warmth. The bed sheets were dingy, stained, and looked unclean. The air-conditioning vent blew directly onto the bed, making the room uncomfortably cold throughout the night. Combined with the paper-thin duvet, I spent the night freezing. The bathroom was equally disappointing. The walls were dirty, stained, and clearly in need of maintenance and a deep cleaning. Overall, the room felt neglected and poorly maintained. Given the nightly rate, I expected a clean, comfortable, and well-maintained room. Instead, I was met with worn bedding, cleanliness issues, and an uncomfortable night's sleep. The location is great, but the condition of the hotel does not justify the price.

We had an absolutely wonderful stay at this location when my husband was attending a conference in…read moreNashville. The free breakfast was buffet style and very filling. Our room was a corner king and had a great view. The staff was attentive and friendly. My only complaint was that the pool is small and the deck is soooooo slippery. Like I could barely walk on it.

Getting into the hotel was a bit of a rocky start, coffee was spilled on me but... life goes on and…read moreit was at least lukewarm warm. I don't think I could leave a bad review when they all try so hard to make sure your stay is great. It seems genuine too. Also it's so gorgeous everywhere you turn. They have a house car that can take you to a few locations around the city. Pool is beautiful and they have just the right amount of restaurants inside. Only thing missing is a small gift shop. I unfortunately forgot a few things. Thank you, it's a lovely place to stay. Matthew with the concierge is phenomenal, we loved his recommendations. He provided us with a list of Broadway which was so helpful. I am pretty exhausted of being on my phone and using the list was convenient. Brian at the bar is really fun to talk to and very experienced. Excited to get 1 drink tonight.. Afterall I am an Utah native. "E" at the front desk was awesome as well. He helped me manage a few things that spontaneously came up and he handled them all with grace. He also gave me a recommendation to get some artwork done. Everything did work out with that too and it couldn't have been more perfect! Thank you for listening closely and taking care of all the fine details. You're such an asset to the Conrad. I'm sure we will be back.

The service at the Conrad Nashville Hotel is like staying at your family's house. They treat you…read morelike you are coming home. The food at the Blue Astor was delicious. They had many gluten free options. The morning before they made gluten free French toast (sorry I didn't take pictures that morning, it was beautifully delicious too!) They were fast, efficient and friendly! Gary and Derrick, the bellman, are the sweetest people ever! They remembered our names, treated us so nice and never made us feel like a bother, no matter what we needed. So attentive and such a pleasure. They make us want to come visit again soon!! Wish I had more pictures of the lobby and rooms because they are gorgeous!

We had our daughter's wedding here at the hotel earlier this month and it was absolutely amazing…read more There were about 100 guests and it is a perfect venue for that size group. We had a bunch of meals in the hotel restaurant, Drusie & Darr, and the hotel kitchen catered the wedding. We were thrilled with the great food and the warm hospitality provided by their amazing staff and particularly the executive chef, Richard Hutton. I cannot say enough good things about this beautiful hotel!

This is such a beautiful hotel. I love the fancy aesthetics of this hotel. I'm not going to lie I…read morecame here for the cute pink bathroom pics! I ate at the restaurants here or had drinks before and it was a good fun experience but we literally came here this time for the bathroom pics lol. Don't judge me!

Stayed at this hotel on a business trip. Had to wait in the lobby on the first day but it was a lot…read moreof us meeting together. The room was very organized and spacious. It was just a typical hotel, nothing too unique about it. It did the job and the location was perfect for staying in Nashville. I loved how it was honestly walking distance to all the bars and restaurants. Didn't really do anything special. I was in their conference room and it was big enough to fit for my division. I can't say the bartender for the first conference night was great but the ones at the restaurant below was much better. Front desk - staffs were friendly and helpful. Checked out on the app. I wouldn't mind staying here again for work. Great team bonding over espresso martinis! haha

Maybe I stayed here years ago for a Union-Management Safety Conference. Of course, Downtown…read moreNashville has grown and with the Hockey Area and Country Music Hall of Fame right across the street and Broadway a block away, this is one convenient and large location. I was able to book our 4 nights through a combination of Hilton Points and my annual free night off my Amex credit card. Such a deal! And as a Diamond member, I had use of the Executive Lounge and a $30 food and beverage credit. We all had a very pleasant stay. The room was roomy and comfortable, the shower water was hot and strong, and we slept well. Our window faced towards the Hockey Arena, and there was selective Broadway-related noise in the evening. That became background noise soon enough that really didn't affect sleep. However, I suspect that this Hotel is due for some refurbishment as the armrests on the couch were worn and at least one cabinet molding came off. Housekeeping sometimes came late in the day, and after they skipped us after the first night, we made it a point to remind them. As for the $30 food credit, we used the convenient coffee kiosk by the elevators often. Fruit, cookie bars, coffee, and other snacks were often available at the Executive Lounge, although I found this to be one more basic offerings that I'd experienced with Hilton. We didn't really figure out how to have a proper breakfast here, but there were plenty of excellent choices within a short walking distance. The Italian restaurant (separate review) was a pleasant surprise one night for dinner, in terms of value, good food, and excellent service. Then there were the 3 elevator banks, one of which was out-of-service, and required knowing that there were 2 call buttons to keep track of. Parts of the day did require some waiting as every floor (of 10) was often in play. As we headed back to the airport yesterday, I agree with my brother-in-laws comment that with all the location and room positives, this hotel lacked a certain character. Maybe it was size, maybe it was good service without a lot of personality, or maybe because of where they are, they can mail it in occasionally. Or maybe the little things we noticed started to add up. I'm a loyal Hilton Honors member, but if there's a next time for Nashville, I might look at some of their other nearby options.

I travel and stay at a lot of Marriott properties. This hotel is fantastic…read more Positives: 1. The bartender/front desk staff are amazing and friendly. The front desks is a bar, and that should tell you a lot about the property. 2. The live music in the lobby has been great. It's nice to grab a drink, hear some live music, play some pool without having to leave the property yet. 3. Amazing location steps from Broadway bars and music 4. Everything is clean and simple. The negative reviews for this property are crazy. 1. You have to be a particular kind of Karen to complain about the noise from the street. You are on Broadway. There will be street noise. It will continue until 3am. The hotel provides earplugs and white noise generators. If this is going to be a problem for you then book a hotel out in Brentwood. 2. The rooms are small and sparse. They are also clean and cozy. I love it. You aren't coming here to hang out in your room. This is a fun, unique property. If you are expecting a Courtyard (or a Sheraton) book one of those instead. If you have any level of chill and are open to something unique right in the middle of the action, then stay here.

We had a great stay at Moxy Nashville Downtown, this hotel is a gem! It's just steps off Broadway…read moreand has such a fun boutique feel. Our room overlooked the local bars and was just the right size for us. The rooftop restaurant was perfect for grabbing a drink and a late-night snack. You can definitely hear the nearby music into the late hours, but after a full day of traveling, we still slept well. If you want to be right in the middle of the action, this is a great place to stay!

A Love Letter to Noelle Hotel - Where Nashville's History Meets Modern Luxury…read more Some hotels simply give you a place to sleep. Noelle gives you an experience. Located at 200 4th Avenue North, just steps from historic Printer's Alley and only a short walk to Broadway and the Ryman, Noelle occupies a beautifully restored 1929 landmark that originally opened as the Noel Hotel. After decades serving as an office building, it underwent a remarkable restoration and reopened in 2017, preserving its architectural soul while transforming into one of Nashville's most beautiful boutique hotels. From the moment I walked through the front doors, I was completely smitten. The first thing that caught my eye? The gorgeous one-inch mosaic tile floor spelling out NOELLE at the entrance. It instantly reminded me of the grand historic hotels I've wandered through in Europe. Every detail feels intentional. The soaring ceilings. The original marble. The stunning Art Deco and Classical Revival architecture. The plush emerald velvet furniture. The dramatic lighting. The oversized artwork. Every corner begs you to stop, admire it, and take another photo. It's truly a feast for the eyes. The location couldn't be better. You're tucked just far enough away from Broadway to escape the chaos, yet close enough to walk to all the music, restaurants, and nightlife that make downtown Nashville so special. The valet staff couldn't have been friendlier, making arrival and departure completely effortless. Even if you're not staying overnight, Noelle is worth visiting. Inside the lobby is Drug Store Coffee, a gorgeous café with beautiful design, an incredible pastry case, excellent coffee, and a menu that made me wish I'd arrived hungry. It feels more like an upscale European café than a hotel coffee shop. I could have happily spent an entire morning there. Downstairs you'll also discover Lona, one of the best restaurant experiences I've had in Nashville. Outstanding food, beautiful décor, exceptional service, and a hidden speakeasy tucked away nearby complete the experience. Honestly, Lona alone is worth making the trip to Noelle. What impressed me most is that Noelle doesn't feel manufactured. It feels authentic. The restoration honors the building's nearly century-long history while embracing modern luxury, art, and Nashville's creative spirit. It's sophisticated without feeling stuffy and elegant without losing its warmth. I didn't stay overnight this visit, but after spending several hours exploring the property, I already know where I'll be booking my room next time I'm in Nashville. Hotels like this remind you that travel isn't just about checking destinations off a list. It's about finding places that make you slow down, look around, and appreciate great design, thoughtful hospitality, and the stories held within historic walls. Noelle is one of those places. Life's too short not to eat well, travel well, and sleep somewhere with a story to tell. Noelle lets you do all three.

I needed to stay in Nashville for work and, as usual, I used my work's reservation system and when…read moreI do, I search by Marriott properties and this place came up, so I booked it. Upon arrival and checking in I learned that they aren't a Marriott, they haven't been for several years. Not sure why this came up in Concur as one, but be aware that it's not. Moving on... Upon pulling up, the valet was great! In fact, they were great the entire time. Always friendly and helpful. Checking in went well (aside from learning this wasn't a Marriott property). The gentleman working the desk was very informative and helpful. The room was great, it was a nice size at the end of a hall. It was very clean and well-maintained too. It was completely automated with switches setting the room's mood or mode, such as morning, night, etc. Which opened and closed the blinds too. Bed was great. TV was perfect, with internet TV available. Overall, I enjoyed my stay and would stay here again, if it were a Marriott property... sorry, I gotta get my points!

I thought I'd Have stayed in every great hotel in Nashville…read more. The moment I got dropped off was checked in by the wonderful graceful Laurie at the front desk . You feel as if you're steeping into a very cool place as soon as you walk in the door ! Lobby was full of very cool families. .. cowboys and cowgirls ..very classy looking bar ! The room was beautiful and more importantly very quiet . We are a few blocks from Broadway and you're in paradise ! The next morning had a great breakfast .. service food and a wonderful waitress ! Great ambience and treated my friend with Jerry with great care !! Back at hotel And had a wonderful time at the bar ! Met some interesting folk from out of town ! Bravo to Omni and it's great staff

I purchased the Omni with Love package. I did not receive a phone call from a concierge to help…read moreplan our stay. I did not receive the guaranteed late check out. I was charged extra for the strawberries and champagne when I had already paid for it by purchasing the "With Love" package to begin with. I was charged an additional 56$ for in room dining that I never even purchased at all. I also didn't receive my $50 credit that the "With Love" package is supposed to come with. I brought these issues to the staff's attention upon checkout when I received my bill and saw so many things wrong with it. The person who answered the phone (night auditor) was leaving around 7am and told me he couldn't help me and that I needed to call back later to speak with a manager. He did not take notes or pass my issue along to anyone, so when I called back later, no one was aware of what happened. To make matters worse, it took a manager 1.5 hours to resolve the issue after my initial phone call at 7am. I called the front desk 3 times and after 1.5 hours with no call back or resolution, I had to go down there myself and demand to speak to a manager. This was my first wedding anniversary with my husband and we will never forget it because of how bad the service was. Even with the additional charges being removed and the manager refunding us about $100 in bar charges, it wasn't enough to make the situation better. We should have been refunded for the entire "With Love" package and charged a standard room rate for our entire stay since the entire "With Love" package was not delivered as promised on the Omni website. The manager tried to help us and did what she thought made sense (removing the charges and comping some bar drinks from our tab), but that doesn't make up for ruining our first wedding anniversary. I NEVER should have had to follow up on any of this. The "With Love" package should have been experienced as advertised and if they couldn't do that, I shouldn't have been charged for it at all. It changes your nightly room rate to a higher cost than what standard guests are paying. I still paid "extra" and didn't receive what I paid for.

We arrived in Nashville where we were booked through another hotel but under circumstances out of…read moreour control, we had to come to KW Marriott for one night. Shana was the one who helped us upon arrival and my gosh she was amazing. So polite, inviting and overall gave us such a good experience and feel that we ended up cancelling our other hotel to continue our stay at JW Marriott for the remainder of our stay in Nashville. She really needs a shoutout by the way she treats people! Exceptional. Room was great and pool was fun too!

The elevator not stopping on our floor, stopped on 11 and had to walk down a flight of stairs.,…read morealso nobody never came and unlocked the mini fridge with the bar. asked three different times. tv would not work in room, constructinear the velvet stand which made everything a nightmare. valet's attendant was worthless had to go find someone to take my truck. oh they were at the velvet stand just playing on their phones. The bar on the top floor the host or whoever he was said there closing and no service at the bar. May we just look around for a second? he followed us to the bar and the bartender asked if we wanted a drink uh sure but I thought you we're closin. No sir you have 15-20 minutes I turned and looked at the host who said they were closed and I asked if we could sit and the end of the bar and he said that section is closed. so we ordered our drink and stood there drinking it and the bartender said we could have a seat at the other end of the bar where the host told us no. I've had better service at Fairfield Inn in Arkansas coming and headed back home than the stay in Nashville. Never again will I stay at the JW Nashville. Tried to let a manager know how their service is below Marriott standards and he could care a less Why shouldn't he care when we're paying 800.00 a night.

Decided to stay here again since I enjoyed my stay 2 years ago. I got to Nashville super early in…read morethe morning around 9am. I doubt they would let me check in so early. Didn't hurt to ask. Serena was working the desk. She checked and told me there weren't any rooms available yet which I figured. She told me she would call me when the first one became available. Sure enough, she called right at noon. Unfortunately, I was grabbing a bite to eat. But what great service. She kept her word and I really appreciated that. It so happened when I checked out, she was also working at the time. Decent and reasonably priced restaurant attached to the hotel. Drinks were definitely cheaper there. Hotel bar was more expensive. Nice pool and outdoor area to hang out in. There also a nice patio area just outside the hotel lobby with couches to hang out and drink or smoke cigars. Good bbq place with live music across the street. I will definitely stay here again the next time I'm in Nashville (hopefully sooner than later).

This year's stay was a bit more problematic. The staff as always are super-friendly. The site was…read moreclean, and the location is convenient (AKA right next to Martin's BBQ). The issue the room itself. Upon arriving at my room - love the contactless/digital check in; there was not remote in the room. I had to call and get one brought to me room. The maintenance person arrived with 5 or 6 remotes. After going through a few he found one that worked. Great right? Well, it did "fuction" however it would not power off the TV. It's a bit frustrating when you are about to fall asleep in bed and you have to get out to turn the TV off. The other issue was the bathroom. The sink stopper was broken. So much for washing your face or shaving without wasting water. How does that get overlooked or not addressed??? It appeared that this has been like that for a while.