Everything was very good! Nice place. Friendly people…read more Good room. Food included morning and evening.

My wife and son stayed there 2 years ago and talked how great the hotel was. I stayed with my wife…read moreand it was a big letdown. They cheapened the breakfast and the nightly snacks/bar drinks. We stayed 3 nights and given the cost was 293+ tax the first night 393+ tax and 493+ tax for the Friday night, they are really taken advantage of people coming to Nashville. I am a Platinum Marriott Member and Gold Hilton Member and usually stay there. The first room we were given was on the lowest floor overlooking their rooftop with air conditioners. I was able to change it for a 19th floor room with a city view. Back to breakfast....All 3 days was scrambled eggs, sausage patties, square potatoes, biscuits and gravy. They had a large grill but were not doing omelets. They did them in the past. You could make a waffle using the same units at all hotels like Hampton and Holiday Inn Express. Higher end hotels will make them for you. They had apples, bananas and oranges. The bowl of fruit (matched the hampton's) but there's was wilted and soggy (cantaloupe, honeydew, pineapple and grapes). Last day they had non. Milk was out of a machine and yogurt was 1 flavor along with hardboiled eggs. They did have pancakes off to the side by the grill and cheese you could add to your eggs. The "fantastic" sitback and enjoy spread was a joke. 1 night pseudo chicken alfredo. Another night horrible pork bbq and tacos the last. All nights had baked potatoes and chips with salsa. My wife was shocked at how downhill it went. You were given 3 bar tickets per person. They now limited you to 5 specialty drinks (1 being Margarita, 1 cherry flavoring with vodka and sprite with sour mix ) or regular water downed drinks The only positive was you could get fountain pop all day. From 4 to 8pm they popped popcorn in the lobby. I had to remind them 1 day. The fitness center was nice but the pool didn't open until 9AM. I wanted to do at 830 before heading out. I am on eastern time while they are on central time. There is no restaurants in the hotel. I don't count the bar with limited options for food. See my pictures for the menu. The rooms are very basic. They were clean. I had to chase the cleaning staff each day for more towels and even toilet paper! The hotel has no concierge. Parking is $42 a night for self-park. The location is very convenient but so are several other hotels.

Julianne was absolutely amazing. While traveling for 12 hours everything that could go wrong kind…read moreof did. She was so kind and understanding while I clumsily sprawled my belongings across her counter. She was kind and understanding. She made my night with her big heart. Thank you!

After driving 9 hours with 2 small children, all we wanted to do was get something to eat and go to…read morebed. Even though they advertise "The Placery" as a dinner option, we were told they "ran out" of everything and could not serve us. The hotel was nearly empty so that didn't make sense. They suggested we get back into our car and go find food elsewhere. That was the last thing we wanted to do. Our dinner was a bag of chips! I can't express how disappointing this was. The room itself was nice and the location is good, but basics like a burger or sandwich for hungry and wearied guests is expected. For the price of the room I think food offerings should be mandatory.

The service at the Conrad Nashville Hotel is like staying at your family's house. They treat you…read morelike you are coming home. The food at the Blue Astor was delicious. They had many gluten free options. The morning before they made gluten free French toast (sorry I didn't take pictures that morning, it was beautifully delicious too!) They were fast, efficient and friendly! Gary and Derrick, the bellman, are the sweetest people ever! They remembered our names, treated us so nice and never made us feel like a bother, no matter what we needed. So attentive and such a pleasure. They make us want to come visit again soon!! Wish I had more pictures of the lobby and rooms because they are gorgeous!

WOW IT"S PARTY TIME, Talk about GREAT events with Booze…read more Come along now, don"t be shy. Party hearty. Drink be mary and eat GREAT food. If you can"t find it here, then where the H___ do we go. I'm looking for a BIG fat Ribeye steak followed by 4 or 5 Crown Royals. If I can"t find it here, then where do I go. I need a juicy steak and several Crown Royals.

Nice hotel in Nashville. The antique decor is impressive. The coffee and pastry shop is great for…read morekids.

Booked a hotel room online. Made plans to travel there for a conference. Got an email 24 hours…read morelater saying that their rate was too low and they were canceling my room unless I wanted to rebook at a rate 2.5x higher. Never seen anything like this.

Just checking in for my nieces 21st bday!! Yay Nashville! I found this hotel to be very convenient…read more It's easy to walk pretty much anywhere around downtown Nashville from here. Also, the rooms were very nice and the beds comfortable I would definitely stay here again.

A great hotel close to the action in downtown Nashville (just a few blocks from…read moreBroadway/Bridgestone Stadium). I loved the decor and the super tall ceilings! Cameron was super accommodating and professional, even checking in to make sure everything was going well on the first night of our stay. Easy access to Printer's Alley for food and fun, as well as several options for dining within the hotel. The gym was well-stocked with different options for use.

Maybe I stayed here years ago for a Union-Management Safety Conference. Of course, Downtown…read moreNashville has grown and with the Hockey Area and Country Music Hall of Fame right across the street and Broadway a block away, this is one convenient and large location. I was able to book our 4 nights through a combination of Hilton Points and my annual free night off my Amex credit card. Such a deal! And as a Diamond member, I had use of the Executive Lounge and a $30 food and beverage credit. We all had a very pleasant stay. The room was roomy and comfortable, the shower water was hot and strong, and we slept well. Our window faced towards the Hockey Arena, and there was selective Broadway-related noise in the evening. That became background noise soon enough that really didn't affect sleep. However, I suspect that this Hotel is due for some refurbishment as the armrests on the couch were worn and at least one cabinet molding came off. Housekeeping sometimes came late in the day, and after they skipped us after the first night, we made it a point to remind them. As for the $30 food credit, we used the convenient coffee kiosk by the elevators often. Fruit, cookie bars, coffee, and other snacks were often available at the Executive Lounge, although I found this to be one more basic offerings that I'd experienced with Hilton. We didn't really figure out how to have a proper breakfast here, but there were plenty of excellent choices within a short walking distance. The Italian restaurant (separate review) was a pleasant surprise one night for dinner, in terms of value, good food, and excellent service. Then there were the 3 elevator banks, one of which was out-of-service, and required knowing that there were 2 call buttons to keep track of. Parts of the day did require some waiting as every floor (of 10) was often in play. As we headed back to the airport yesterday, I agree with my brother-in-laws comment that with all the location and room positives, this hotel lacked a certain character. Maybe it was size, maybe it was good service without a lot of personality, or maybe because of where they are, they can mail it in occasionally. Or maybe the little things we noticed started to add up. I'm a loyal Hilton Honors member, but if there's a next time for Nashville, I might look at some of their other nearby options.

We stayed at Hilton Nashville Downtown on Thanksgiving Eve and it was a great choice, especially…read moregiven the location. You are right next to Broadway, which made it perfect for pub crawls and enjoying the energy of the city that night. We did online check-in and check-out using the digital key, so we had no front desk interaction at all. That process was smooth and easy. The valet team, however, was excellent. Friendly, efficient, and on top of things. The room itself was spacious and very clean, which mattered after a long night out. Overall, a really solid place to stay over Thanksgiving, particularly if you want to be close to the action without sacrificing comfort.

I travel and stay at a lot of Marriott properties. This hotel is fantastic…read more Positives: 1. The bartender/front desk staff are amazing and friendly. The front desks is a bar, and that should tell you a lot about the property. 2. The live music in the lobby has been great. It's nice to grab a drink, hear some live music, play some pool without having to leave the property yet. 3. Amazing location steps from Broadway bars and music 4. Everything is clean and simple. The negative reviews for this property are crazy. 1. You have to be a particular kind of Karen to complain about the noise from the street. You are on Broadway. There will be street noise. It will continue until 3am. The hotel provides earplugs and white noise generators. If this is going to be a problem for you then book a hotel out in Brentwood. 2. The rooms are small and sparse. They are also clean and cozy. I love it. You aren't coming here to hang out in your room. This is a fun, unique property. If you are expecting a Courtyard (or a Sheraton) book one of those instead. If you have any level of chill and are open to something unique right in the middle of the action, then stay here.

We had a great stay at Moxy Nashville Downtown, this hotel is a gem! It's just steps off Broadway…read moreand has such a fun boutique feel. Our room overlooked the local bars and was just the right size for us. The rooftop restaurant was perfect for grabbing a drink and a late-night snack. You can definitely hear the nearby music into the late hours, but after a full day of traveling, we still slept well. If you want to be right in the middle of the action, this is a great place to stay!

I cannot say enough wonderful things about Braeden and the level of service he provided during our…read morestay. From the moment we connected, he was warm, attentive, and genuinely committed to making sure every detail was taken care of. He was, without a doubt, the nicest person I spoke with at the hotel. Braeden truly embodies what hospitality is all about. His professionalism, kindness, and willingness to go above and beyond made our experience not just smooth, but memorable. It's rare to come across someone who takes such pride in their work and treats guests with such authentic care. Every hotel should have a Braeden on their team--he sets the standard for exceptional customer service. Thank you for making our stay so special!

I needed to stay in Nashville for work and, as usual, I used my work's reservation system and when…read moreI do, I search by Marriott properties and this place came up, so I booked it. Upon arrival and checking in I learned that they aren't a Marriott, they haven't been for several years. Not sure why this came up in Concur as one, but be aware that it's not. Moving on... Upon pulling up, the valet was great! In fact, they were great the entire time. Always friendly and helpful. Checking in went well (aside from learning this wasn't a Marriott property). The gentleman working the desk was very informative and helpful. The room was great, it was a nice size at the end of a hall. It was very clean and well-maintained too. It was completely automated with switches setting the room's mood or mode, such as morning, night, etc. Which opened and closed the blinds too. Bed was great. TV was perfect, with internet TV available. Overall, I enjoyed my stay and would stay here again, if it were a Marriott property... sorry, I gotta get my points!

I'm here this week for a work conference, SPC Impact 2026. I arrived yesterday so that I could meet…read morewith my colleagues and also pick them up at the airport as they arrived from international and domestic origin points. To be honest, this hotel is on a whole another level than what I normally do. Since the conference is here, and we have a booth, I drove up from the Atlanta suburbs. Upon arrival, I was greeted by Jon, who was the first valet that got to me. Super friendly, and helpful. I owe him an apology, I thought I gave him the keys but since it wasn't my normal vehicle I apparently kept them in my pocket. He had every right to call me an idiot but he was laughing with me as I sheepishly handed them over. Josh helped me unload my car, with my suitcase, and boxes full of stuff for our booth exhibit that will be set up on Tuesday afternoon. Friendly guy, helped me get a luggage cart and get to the front desk. From there, Jon was the person tasked with helping me get my bags upstairs to my room. Jon was awesome, talked about places to go, what's around, and if I needed any advice he could help. I grabbed a map and he took a pen and marked where the hotel was so I could get my bearings easily. Raj was manning the desk where I was waiting, and he was also really professional and courteous. Was able to accommodate me with an early check in, so that I could put all my things away. My room is epic, I have a great view of the ATT building (the "Batman") and some of the rooftops on Broadway (I think?) This morning I went out to grab two more colleagues. Valet Parking has in and out privileges so Austin was the guy who not only got my car...but later I realized I left a bag and my room fan when I came back. Austin was kind enough to grab them for me without bringing the car around. I appreciate this top level attention and service. So many things around this area. Food options, Assembly Food Hall, 5th and Broadway, Bridgestone arena. Loving it so far, it's my first time in Nashville proper and I am here all week. Can't wait! Thanks to the team that have helped me so far: Joe, Josh, Jon, Austin, and Raj! Grateful to have experienced this property and hope to be back for personal reasons someday.

I purchased the Omni with Love package. I did not receive a phone call from a concierge to help…read moreplan our stay. I did not receive the guaranteed late check out. I was charged extra for the strawberries and champagne when I had already paid for it by purchasing the "With Love" package to begin with. I was charged an additional 56$ for in room dining that I never even purchased at all. I also didn't receive my $50 credit that the "With Love" package is supposed to come with. I brought these issues to the staff's attention upon checkout when I received my bill and saw so many things wrong with it. The person who answered the phone (night auditor) was leaving around 7am and told me he couldn't help me and that I needed to call back later to speak with a manager. He did not take notes or pass my issue along to anyone, so when I called back later, no one was aware of what happened. To make matters worse, it took a manager 1.5 hours to resolve the issue after my initial phone call at 7am. I called the front desk 3 times and after 1.5 hours with no call back or resolution, I had to go down there myself and demand to speak to a manager. This was my first wedding anniversary with my husband and we will never forget it because of how bad the service was. Even with the additional charges being removed and the manager refunding us about $100 in bar charges, it wasn't enough to make the situation better. We should have been refunded for the entire "With Love" package and charged a standard room rate for our entire stay since the entire "With Love" package was not delivered as promised on the Omni website. The manager tried to help us and did what she thought made sense (removing the charges and comping some bar drinks from our tab), but that doesn't make up for ruining our first wedding anniversary. I NEVER should have had to follow up on any of this. The "With Love" package should have been experienced as advertised and if they couldn't do that, I shouldn't have been charged for it at all. It changes your nightly room rate to a higher cost than what standard guests are paying. I still paid "extra" and didn't receive what I paid for.

We arrived in Nashville where we were booked through another hotel but under circumstances out of…read moreour control, we had to come to KW Marriott for one night. Shana was the one who helped us upon arrival and my gosh she was amazing. So polite, inviting and overall gave us such a good experience and feel that we ended up cancelling our other hotel to continue our stay at JW Marriott for the remainder of our stay in Nashville. She really needs a shoutout by the way she treats people! Exceptional. Room was great and pool was fun too!

The elevator not stopping on our floor, stopped on 11 and had to walk down a flight of stairs.,…read morealso nobody never came and unlocked the mini fridge with the bar. asked three different times. tv would not work in room, constructinear the velvet stand which made everything a nightmare. valet's attendant was worthless had to go find someone to take my truck. oh they were at the velvet stand just playing on their phones. The bar on the top floor the host or whoever he was said there closing and no service at the bar. May we just look around for a second? he followed us to the bar and the bartender asked if we wanted a drink uh sure but I thought you we're closin. No sir you have 15-20 minutes I turned and looked at the host who said they were closed and I asked if we could sit and the end of the bar and he said that section is closed. so we ordered our drink and stood there drinking it and the bartender said we could have a seat at the other end of the bar where the host told us no. I've had better service at Fairfield Inn in Arkansas coming and headed back home than the stay in Nashville. Never again will I stay at the JW Nashville. Tried to let a manager know how their service is below Marriott standards and he could care a less Why shouldn't he care when we're paying 800.00 a night.