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    The Hermitage Hotel

    4.2 (294 reviews)
    PriceyHotels
    Open Open 24 hours

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    Casey K.

    I've been here several times for high tea and for drinks at Oak Bar downstairs; the space is gorgeous, with mostly attentive staff throughout the premises and a true feeling of history everywhere you look. I have not stayed overnight yet, but it would be a fun staycation!

    Camilla J.

    How beautiful is this?! We were blessed to visit for a wedding and absolutely loved everything about it. The ambiance is incredible and the fact that this is Nashville's only 5 star hotel doesn't surprise, they leave nothing to chance here.

    Elegant and Classy Men Restroom
    Ruslan W.

    The Hermitage Hotel - Nashville, TN There are few elegant hotels in United States that go far beyond the call of customer service. Opened, 17 September, 1910. (This was highly recommended to me by Michael Johnston, Director of Operations at "AJL International") Upon arrival, you're greeted, elegantly and old-fashionably by Valet or Doorman, as you enter large beautiful historic doors. You're instantly transformed into early 1900's as you walk inside. You're greeted by the large, open-spaced lobby and your eyes immediately gravitate up at the carefully crafted ceiling and Stained Glass Arboretum. That's only the beginning into your transformation. As you look around, the elegant design of walls, furnishings and paintings take your breath away how majestic the lobby is. The Check-In counter is crafted out of beautiful large marble stone designs. All around you is marble carefully crafted. You begin to appreciate your surroundings on entirely different level. Each seating arrangement offers crystal-like table lamp, with tables, creating warm ambiance for casual or business conversations. In the lobby they offer specialty alcoholic beverages during certain times so be sure to inquire within, when you're enjoying your stay in the lobby. If you're someone that prefers to sit in the lobby and enjoy the simpler things life offers, perhaps, allow me to recommend you "The Pink Hermit." It's part of the hotel near the entrance, offering indoor and outdoor seating. "The Pink Hermit" offers great selection of hot teas, coffees, fresh baked goods and pastries. I didn't get a chance this time, to stay in their elegant rooms, but because it was raining outside in mid-afternoon, I came inside for few hours to admire their lobby and basement. (Keep reading to find out why I admired their basement). While waiting out the rain, I spent an hour, sitting in the lobby, drinking hot tea with my two delicious pastries from "The Pink Hermit." At one point I stepped away from my sitting area to go admire more of the lobby history and when I returned, one of my untouched pastry and half drunken, pink cup, hot tea was gone. When guests services came back and asked, "Would you like anything else we can assist with?" I replied politely, "Yes please. I had hot tea and unfinished pastry that I stepped away from to admire your lobby history." He apologized, "I'm so sorry, I cleared that because I thought you were done." "It's alright, it's no big deal," I replied. "What was it that you ordered, let me get that for you?" I was reluctant but he politely insisted. I replied with a smile, "If you want to you can bring me my order, but I promise I'm not needing it." Few minutes later, he brings me a tray with freshly steeped hot tea, and not one, but two fresh pastries, "Please enjoy on the house." Later, we continued our conversation for about ten minutes. This type of old-fashioned, customer service I crave in bigger chain, modern hotels. For this reason I highly recommend, "The Hermitage Hotel," located in downtown Nashville. The basement of this elegant building has impressive design of its own. Something I highly recommend to see in person that words can't describe. Unlike anything you'd expect. Basement offers several great, elegantly designed, fine dining options. Most hotel lobby restrooms are generally same, boring and with no class. Men's restroom, I personally have never seen anywhere in all the world of traveling I've done, thus far. You step into a past where you can imagine having a butler holding a towel for you as you finish washing your hands. You could make a personal phone call as well, if you need to, with their old-fashioned phone. Need to get your shoes shined? They offer several chairs to get that done, before you go back to your evening events. Overall, I'm looking forward to returning here and enjoying great comfortable ambience in the lobby but enjoying their comfortable room, as well. Thank you, Michael for great recommendation. For more great content visit YouTube.com/@AbroadTravel

    Tea sandwiches
    Alex K.

    Went to High Tea at the Hermitage Hotel after many years of wanting to attend! They only host it on Fridays, Saturdays and Sundays at 2pm. It is a bit pricey given what you get from the tea. I paid more here than I did at very well known high-tea spots in London! For $165 a person, we each got a pot of tea, and a tower of small sandwiches, scones and desserts. The scones were delicious but I was disappointed at how few sandwiches there were to eat! We all left still hungry afterwards. In August they dedicated tea to the Women's Suffrage movement and had a women dressed in historic garments and storytelling throughout the tea, which was a nice touch. The room were tea was in was very bare. I was expecting more out of this historic hotel! The entry way was beautiful and the staff was very nice. Valet is free if you are doing the tea!

    Lobby
    Taquiya T.

    Beautiful rooms and great staff members! I would recommend staying here. Great location. Valet or self parking available. Other parking lot closer if needed.

    Taylor R.

    Such a gorgeous hotel! Got to come for the high tea experience this afternoon. Such a beautiful space and well decorated. Staff was so friendly and attentive, I loved it. The tea was delicious and the pre selected menu of pastries and dessert items were heaven. I would definitely recommend this as something to do when in Nashville. I would love to stay at this hotel for a staycation sometime.

    Rachel G.

    Gorgeous hotel with luxurious amenities and incredible service. Every staff member I encountered was extremely attentive, personable, and knowledgeable on the history of the hotel. It was fascinating to learn more about the hermitage's background and the role that it played in the women's suffrage movement. The lobby is grand and elegant, and the veranda is absolutely stunning. For dining, the Pink Hermit is perfect for a coffee or homemade pastry, or a sit down lunch in the afternoon. Don't forget to make a dinner reservation at Drusie & Darr, created by the famous Jean-Georges. The tasting menu is incredible and the bar area is perfectly intimate, transporting you back in time. The egg toast with caviar and the chocolate molten lava cake are a must-order. I enjoyed my room along with the plush robe and pillow menu. The bathrooms come with a double vanity and a large soaking tub. The turndown service was also a pleasant surprise.

    Guest room
    Sara S.

    Lovely hotel. The staff is so friendly and kind. I was visiting from Boston for a conference and the hotel was a bit more formal than what I'm used to back home. They still made me feel perfectly at ease. The guest rooms are quiet, spacious and luxurious, with high quality linens and toiletries. The gym was nicer than most hotel gyms. It even had cool towels and ice water. They handled the conference itself very well, too - with a great welcome cocktail hour in the beautiful lobby, comfortable meeting space, delicious meals and refreshments during our breaks.

    Foyer
    Jamie L.

    Gorgeous hotel. They have done a fabulous job staying true to the original design and decorating. Don't forget to check out the men's bathroom directly below the front desk.

    Afternoon Tea at the Hermitage
    Teri T.

    *This review focuses on the afternoon tea held at the Hermitage Hotel* The Hermitage is a beautiful historic hotel in downtown Nashville. The lobby is worth visiting to view, sit, relax, and drink. In a sunroom off the foyer which looks out to the street and surrounding buildings, they host afternoon tea from 2-4pm on Sundays. The atmosphere is elegant and elevated with a beautiful selection of scones, pastries, and small finger sandwiches. I attended with two female friends and we had a delightful time. We spent two hours sitting, chatting, and munching on the delicious spread. The total cost is 75/person and they add an 18% gratuity. I recommend this if you are local and looking for something fun to do with your friends, or if you are visiting and want a unique afternoon away from the loudness of Broadway. My only call-out is the room is large and open, which can create lots of background noise. If you are hard of hearing or don't do well in situations with excess noise in the background be specific on where you are seated to minimize this.

    Chaise lounge and sofa
    Sandra H.

    Timeless beauty and charm. From the moment they opened the door for me, I felt I was swept back to the glamour years where white glove service was expected. Old time elegance with new charm. The room was so spacious. When I walked in my room they had already done the turn down service with chocolate meringue cookies by the bed. A welcome letter was waiting on the table with a chilled bottle of water and a box of chocolates. That's how hotels used to welcome you. They still do here. The blackout curtains and ability to turn the temperature down to 66, made for a perfect nights sleep. The one downside is no coffee in the room but they offer you a free coffee from the cafe downstairs and it was very good. The service there was also exemplary. The furniture in the room was divine and if you didn't like the pillows on your bed...no worries there were three more options (buckwheat, memory foam or latex) in the closet. Snuggle up in the robes after your shower and relax on the chaise lounge in your room. They have thought of all of the details to make your stay fantastic.

    James.  Mr Hermitage (in my opinion)
    John V.

    From the moment I stepped out of my Uber, and James greeted us I knew we had chosen the right place. First impressions are everything... and set the tone for the whole visit! James genuine smile and greeting was the perfect example of a Southern gentleman welcoming guests into his home. He immediately offered "ice cold water, it's hot out there and you need to stay hydrated". The lobby was brilliantly remastered in the last renovation. The ceiling is something to behold. Check-in was seamless and our bags were stored until our room was inspected. We were provided a corner King room on the eighth floor. It overlooked the state capitol. The room was done in elegant Italian marble, and beautiful floor to ceiling draperies. Turn down service was provided each night, and a beautiful meringue was left at our bedside. There are two restaurants. Although we did not take advantage of either of them, the menus looked very enticing. We did have cocktails one afternoon in the lobby. You need to take advantage of the 1910 hour. Otherwise, drinks are quite pricey. All of the employees were very attentive and kind. The entire property was very well maintained. I highly recommend the Hermitage for your next visit to Nashville.

    Iconic men's room
    Andrea O.

    To be fully honest I visited The Hermitage Hotel to see the iconic men's room downstairs next to the Capital Grill. It was obvious we were just exploring. Employees still treated us with respect! They are very professional, well trained! I explored the lobby, sunroom, the Capital Grill, and took a quick peek inside the men's room. Exquisite and impeccable are the only way to describe this beautifully appointed hotel!

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    Nice hotel in Nashville. The antique decor is impressive. The coffee and pastry shop is great for kids.

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    Page 1 of 8

    Ask the Community - The Hermitage Hotel

    Review Highlights - The Hermitage Hotel

    We had dinner out, but Oak Bar is the perfect spot for a nightcap and breakfast at the Capitol Grille was tasty.

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    Drury Plaza Hotel Nashville Downtown - Modern clean very nice

    Drury Plaza Hotel Nashville Downtown

    (142 reviews)

    $$

    Sobro, Downtown

    Man this hotel was great! We came to check in for 2 nights around 4 PM and Amal told us our room…read morewasn't ready yet but we could park and get our luggage ready and the room should be ready. We got all our stuff, parked and walked back in and sure enough our room was ready. We had the 2 queen beds and it was an okay size room, not much seating for 4 people but it did the job as we didn't hang out in the room much. The pool was awesome! My kids loved it and it was like a volleyball pool (deep in the middle) so you can talk and touch the ground with people who aren't swimming. The spa is huge and a ton of groups can fit in there without touching toes which is awesome. I saw an employee take a PH test of the pool so it's nice to see they take care of it. There is an employee in the pool area at all times (at least what I saw) and she was friendly and nice. The best part??? Happy hour! How cool is it that this hotel offered free food and 3 free alcoholic beverages to every guest (drinks for 21+, obviously and unlimited fountain drinks for kids). It was such a nice treat because then we didn't have to pay for dinner every night. It did get crowded, but the employees kept everything clean and moving smoothly it didn't seem like you were standing in line at all. The breakfast was free in the morning, and free dinner really helps with the price of everything in downtown Nashville. I really wish there was a coffee shop inside the hotel lobby, I think there is one around the corner, but it opened a little later so I had to figure something else out. That is my only gripe and that isn't really one! Definitely book this hotel if you have kids, are on a budget, or just want to hang out and enjoy the pool and food.

    Stayed here for 4 nights while at a conference in town…read more Loved the all day coffee and water in the lobby. Breakfast could use some gluten free bread but other than that it was decent. We took advantage of the happy hour a couple times and enjoyed the nightly snacks and popcorn. One thing that stood out to me was how nice all the staff I interacted with. They all struck up a conversation about my stay and if I needed anything while at breakfast or just riding the elevator together. This hotel is is walking distance to many places and I would stay here again.

    Hyatt Place Nashville Downtown - Exterior

    Hyatt Place Nashville Downtown

    (247 reviews)

    $$

    Sobro, Downtown

    We had an absolutely wonderful stay at this location when my husband was attending a conference in…read moreNashville. The free breakfast was buffet style and very filling. Our room was a corner king and had a great view. The staff was attentive and friendly. My only complaint was that the pool is small and the deck is soooooo slippery. Like I could barely walk on it.

    The location is excellent and within walking distance of Broadway, but unfortunately that's where…read morethe positives end. For a hotel charging around $300 per night, the condition of the room was extremely disappointing. The bedding was worn out and overdue for replacement. The duvet was so old and thin that it was practically see-through, with the feathers inside completely flattened and no longer providing any comfort or warmth. The bed sheets were dingy, stained, and looked unclean. The air-conditioning vent blew directly onto the bed, making the room uncomfortably cold throughout the night. Combined with the paper-thin duvet, I spent the night freezing. The bathroom was equally disappointing. The walls were dirty, stained, and clearly in need of maintenance and a deep cleaning. Overall, the room felt neglected and poorly maintained. Given the nightly rate, I expected a clean, comfortable, and well-maintained room. Instead, I was met with worn bedding, cleanliness issues, and an uncomfortable night's sleep. The location is great, but the condition of the hotel does not justify the price.

    Conrad Nashville - Meeting Room

    Conrad Nashville

    (93 reviews)

    Music Row, Midtown

    Getting into the hotel was a bit of a rocky start, coffee was spilled on me but... life goes on and…read moreit was at least lukewarm warm. I don't think I could leave a bad review when they all try so hard to make sure your stay is great. It seems genuine too. Also it's so gorgeous everywhere you turn. They have a house car that can take you to a few locations around the city. Pool is beautiful and they have just the right amount of restaurants inside. Only thing missing is a small gift shop. I unfortunately forgot a few things. Thank you, it's a lovely place to stay. Matthew with the concierge is phenomenal, we loved his recommendations. He provided us with a list of Broadway which was so helpful. I am pretty exhausted of being on my phone and using the list was convenient. Brian at the bar is really fun to talk to and very experienced. Excited to get 1 drink tonight.. Afterall I am an Utah native. "E" at the front desk was awesome as well. He helped me manage a few things that spontaneously came up and he handled them all with grace. He also gave me a recommendation to get some artwork done. Everything did work out with that too and it couldn't have been more perfect! Thank you for listening closely and taking care of all the fine details. You're such an asset to the Conrad. I'm sure we will be back.

    The service at the Conrad Nashville Hotel is like staying at your family's house. They treat you…read morelike you are coming home. The food at the Blue Astor was delicious. They had many gluten free options. The morning before they made gluten free French toast (sorry I didn't take pictures that morning, it was beautifully delicious too!) They were fast, efficient and friendly! Gary and Derrick, the bellman, are the sweetest people ever! They remembered our names, treated us so nice and never made us feel like a bother, no matter what we needed. So attentive and such a pleasure. They make us want to come visit again soon!! Wish I had more pictures of the lobby and rooms because they are gorgeous!

    Hilton Nashville Downtown - Guest room

    Hilton Nashville Downtown

    (263 reviews)

    $$$

    Downtown, Sobro

    Stayed at this hotel on a business trip. Had to wait in the lobby on the first day but it was a lot…read moreof us meeting together. The room was very organized and spacious. It was just a typical hotel, nothing too unique about it. It did the job and the location was perfect for staying in Nashville. I loved how it was honestly walking distance to all the bars and restaurants. Didn't really do anything special. I was in their conference room and it was big enough to fit for my division. I can't say the bartender for the first conference night was great but the ones at the restaurant below was much better. Front desk - staffs were friendly and helpful. Checked out on the app. I wouldn't mind staying here again for work. Great team bonding over espresso martinis! haha

    Maybe I stayed here years ago for a Union-Management Safety Conference. Of course, Downtown…read moreNashville has grown and with the Hockey Area and Country Music Hall of Fame right across the street and Broadway a block away, this is one convenient and large location. I was able to book our 4 nights through a combination of Hilton Points and my annual free night off my Amex credit card. Such a deal! And as a Diamond member, I had use of the Executive Lounge and a $30 food and beverage credit. We all had a very pleasant stay. The room was roomy and comfortable, the shower water was hot and strong, and we slept well. Our window faced towards the Hockey Arena, and there was selective Broadway-related noise in the evening. That became background noise soon enough that really didn't affect sleep. However, I suspect that this Hotel is due for some refurbishment as the armrests on the couch were worn and at least one cabinet molding came off. Housekeeping sometimes came late in the day, and after they skipped us after the first night, we made it a point to remind them. As for the $30 food credit, we used the convenient coffee kiosk by the elevators often. Fruit, cookie bars, coffee, and other snacks were often available at the Executive Lounge, although I found this to be one more basic offerings that I'd experienced with Hilton. We didn't really figure out how to have a proper breakfast here, but there were plenty of excellent choices within a short walking distance. The Italian restaurant (separate review) was a pleasant surprise one night for dinner, in terms of value, good food, and excellent service. Then there were the 3 elevator banks, one of which was out-of-service, and required knowing that there were 2 call buttons to keep track of. Parts of the day did require some waiting as every floor (of 10) was often in play. As we headed back to the airport yesterday, I agree with my brother-in-laws comment that with all the location and room positives, this hotel lacked a certain character. Maybe it was size, maybe it was good service without a lot of personality, or maybe because of where they are, they can mail it in occasionally. Or maybe the little things we noticed started to add up. I'm a loyal Hilton Honors member, but if there's a next time for Nashville, I might look at some of their other nearby options.

    Moxy Nashville Downtown - View from rooftop restaurant

    Moxy Nashville Downtown

    (140 reviews)

    $$

    Downtown

    I travel and stay at a lot of Marriott properties. This hotel is fantastic…read more Positives: 1. The bartender/front desk staff are amazing and friendly. The front desks is a bar, and that should tell you a lot about the property. 2. The live music in the lobby has been great. It's nice to grab a drink, hear some live music, play some pool without having to leave the property yet. 3. Amazing location steps from Broadway bars and music 4. Everything is clean and simple. The negative reviews for this property are crazy. 1. You have to be a particular kind of Karen to complain about the noise from the street. You are on Broadway. There will be street noise. It will continue until 3am. The hotel provides earplugs and white noise generators. If this is going to be a problem for you then book a hotel out in Brentwood. 2. The rooms are small and sparse. They are also clean and cozy. I love it. You aren't coming here to hang out in your room. This is a fun, unique property. If you are expecting a Courtyard (or a Sheraton) book one of those instead. If you have any level of chill and are open to something unique right in the middle of the action, then stay here.

    We had a great stay at Moxy Nashville Downtown, this hotel is a gem! It's just steps off Broadway…read moreand has such a fun boutique feel. Our room overlooked the local bars and was just the right size for us. The rooftop restaurant was perfect for grabbing a drink and a late-night snack. You can definitely hear the nearby music into the late hours, but after a full day of traveling, we still slept well. If you want to be right in the middle of the action, this is a great place to stay!

    Noelle - Cool lobby

    Noelle

    (220 reviews)

    $$$

    Downtown

    A Love Letter to Noelle Hotel - Where Nashville's History Meets Modern Luxury…read more Some hotels simply give you a place to sleep. Noelle gives you an experience. Located at 200 4th Avenue North, just steps from historic Printer's Alley and only a short walk to Broadway and the Ryman, Noelle occupies a beautifully restored 1929 landmark that originally opened as the Noel Hotel. After decades serving as an office building, it underwent a remarkable restoration and reopened in 2017, preserving its architectural soul while transforming into one of Nashville's most beautiful boutique hotels. From the moment I walked through the front doors, I was completely smitten. The first thing that caught my eye? The gorgeous one-inch mosaic tile floor spelling out NOELLE at the entrance. It instantly reminded me of the grand historic hotels I've wandered through in Europe. Every detail feels intentional. The soaring ceilings. The original marble. The stunning Art Deco and Classical Revival architecture. The plush emerald velvet furniture. The dramatic lighting. The oversized artwork. Every corner begs you to stop, admire it, and take another photo. It's truly a feast for the eyes. The location couldn't be better. You're tucked just far enough away from Broadway to escape the chaos, yet close enough to walk to all the music, restaurants, and nightlife that make downtown Nashville so special. The valet staff couldn't have been friendlier, making arrival and departure completely effortless. Even if you're not staying overnight, Noelle is worth visiting. Inside the lobby is Drug Store Coffee, a gorgeous café with beautiful design, an incredible pastry case, excellent coffee, and a menu that made me wish I'd arrived hungry. It feels more like an upscale European café than a hotel coffee shop. I could have happily spent an entire morning there. Downstairs you'll also discover Lona, one of the best restaurant experiences I've had in Nashville. Outstanding food, beautiful décor, exceptional service, and a hidden speakeasy tucked away nearby complete the experience. Honestly, Lona alone is worth making the trip to Noelle. What impressed me most is that Noelle doesn't feel manufactured. It feels authentic. The restoration honors the building's nearly century-long history while embracing modern luxury, art, and Nashville's creative spirit. It's sophisticated without feeling stuffy and elegant without losing its warmth. I didn't stay overnight this visit, but after spending several hours exploring the property, I already know where I'll be booking my room next time I'm in Nashville. Hotels like this remind you that travel isn't just about checking destinations off a list. It's about finding places that make you slow down, look around, and appreciate great design, thoughtful hospitality, and the stories held within historic walls. Noelle is one of those places. Life's too short not to eat well, travel well, and sleep somewhere with a story to tell. Noelle lets you do all three.

    I needed to stay in Nashville for work and, as usual, I used my work's reservation system and when…read moreI do, I search by Marriott properties and this place came up, so I booked it. Upon arrival and checking in I learned that they aren't a Marriott, they haven't been for several years. Not sure why this came up in Concur as one, but be aware that it's not. Moving on... Upon pulling up, the valet was great! In fact, they were great the entire time. Always friendly and helpful. Checking in went well (aside from learning this wasn't a Marriott property). The gentleman working the desk was very informative and helpful. The room was great, it was a nice size at the end of a hall. It was very clean and well-maintained too. It was completely automated with switches setting the room's mood or mode, such as morning, night, etc. Which opened and closed the blinds too. Bed was great. TV was perfect, with internet TV available. Overall, I enjoyed my stay and would stay here again, if it were a Marriott property... sorry, I gotta get my points!

    Omni Nashville Hotel - Omni Nashville Hotel

    Omni Nashville Hotel

    (524 reviews)

    $$$

    Sobro, Downtown

    I thought I'd Have stayed in every great hotel in Nashville…read more. The moment I got dropped off was checked in by the wonderful graceful Laurie at the front desk . You feel as if you're steeping into a very cool place as soon as you walk in the door ! Lobby was full of very cool families. .. cowboys and cowgirls ..very classy looking bar ! The room was beautiful and more importantly very quiet . We are a few blocks from Broadway and you're in paradise ! The next morning had a great breakfast .. service food and a wonderful waitress ! Great ambience and treated my friend with Jerry with great care !! Back at hotel And had a wonderful time at the bar ! Met some interesting folk from out of town ! Bravo to Omni and it's great staff

    I purchased the Omni with Love package. I did not receive a phone call from a concierge to help…read moreplan our stay. I did not receive the guaranteed late check out. I was charged extra for the strawberries and champagne when I had already paid for it by purchasing the "With Love" package to begin with. I was charged an additional 56$ for in room dining that I never even purchased at all. I also didn't receive my $50 credit that the "With Love" package is supposed to come with. I brought these issues to the staff's attention upon checkout when I received my bill and saw so many things wrong with it. The person who answered the phone (night auditor) was leaving around 7am and told me he couldn't help me and that I needed to call back later to speak with a manager. He did not take notes or pass my issue along to anyone, so when I called back later, no one was aware of what happened. To make matters worse, it took a manager 1.5 hours to resolve the issue after my initial phone call at 7am. I called the front desk 3 times and after 1.5 hours with no call back or resolution, I had to go down there myself and demand to speak to a manager. This was my first wedding anniversary with my husband and we will never forget it because of how bad the service was. Even with the additional charges being removed and the manager refunding us about $100 in bar charges, it wasn't enough to make the situation better. We should have been refunded for the entire "With Love" package and charged a standard room rate for our entire stay since the entire "With Love" package was not delivered as promised on the Omni website. The manager tried to help us and did what she thought made sense (removing the charges and comping some bar drinks from our tab), but that doesn't make up for ruining our first wedding anniversary. I NEVER should have had to follow up on any of this. The "With Love" package should have been experienced as advertised and if they couldn't do that, I shouldn't have been charged for it at all. It changes your nightly room rate to a higher cost than what standard guests are paying. I still paid "extra" and didn't receive what I paid for.

    JW Marriott Nashville

    JW Marriott Nashville

    (196 reviews)

    $$

    Sobro, Downtown

    We arrived in Nashville where we were booked through another hotel but under circumstances out of…read moreour control, we had to come to KW Marriott for one night. Shana was the one who helped us upon arrival and my gosh she was amazing. So polite, inviting and overall gave us such a good experience and feel that we ended up cancelling our other hotel to continue our stay at JW Marriott for the remainder of our stay in Nashville. She really needs a shoutout by the way she treats people! Exceptional. Room was great and pool was fun too!

    The elevator not stopping on our floor, stopped on 11 and had to walk down a flight of stairs.,…read morealso nobody never came and unlocked the mini fridge with the bar. asked three different times. tv would not work in room, constructinear the velvet stand which made everything a nightmare. valet's attendant was worthless had to go find someone to take my truck. oh they were at the velvet stand just playing on their phones. The bar on the top floor the host or whoever he was said there closing and no service at the bar. May we just look around for a second? he followed us to the bar and the bartender asked if we wanted a drink uh sure but I thought you we're closin. No sir you have 15-20 minutes I turned and looked at the host who said they were closed and I asked if we could sit and the end of the bar and he said that section is closed. so we ordered our drink and stood there drinking it and the bartender said we could have a seat at the other end of the bar where the host told us no. I've had better service at Fairfield Inn in Arkansas coming and headed back home than the stay in Nashville. Never again will I stay at the JW Nashville. Tried to let a manager know how their service is below Marriott standards and he could care a less Why shouldn't he care when we're paying 800.00 a night.

    Hilton Garden Inn Nashville Downtown/Convention Center - Pool

    Hilton Garden Inn Nashville Downtown/Convention Center

    (135 reviews)

    $$

    Downtown

    Decided to stay here again since I enjoyed my stay 2 years ago. I got to Nashville super early in…read morethe morning around 9am. I doubt they would let me check in so early. Didn't hurt to ask. Serena was working the desk. She checked and told me there weren't any rooms available yet which I figured. She told me she would call me when the first one became available. Sure enough, she called right at noon. Unfortunately, I was grabbing a bite to eat. But what great service. She kept her word and I really appreciated that. It so happened when I checked out, she was also working at the time. Decent and reasonably priced restaurant attached to the hotel. Drinks were definitely cheaper there. Hotel bar was more expensive. Nice pool and outdoor area to hang out in. There also a nice patio area just outside the hotel lobby with couches to hang out and drink or smoke cigars. Good bbq place with live music across the street. I will definitely stay here again the next time I'm in Nashville (hopefully sooner than later).

    This year's stay was a bit more problematic. The staff as always are super-friendly. The site was…read moreclean, and the location is convenient (AKA right next to Martin's BBQ). The issue the room itself. Upon arriving at my room - love the contactless/digital check in; there was not remote in the room. I had to call and get one brought to me room. The maintenance person arrived with 5 or 6 remotes. After going through a few he found one that worked. Great right? Well, it did "fuction" however it would not power off the TV. It's a bit frustrating when you are about to fall asleep in bed and you have to get out to turn the TV off. The other issue was the bathroom. The sink stopper was broken. So much for washing your face or shaving without wasting water. How does that get overlooked or not addressed??? It appeared that this has been like that for a while.

    The Hermitage Hotel - hotels - Updated August 2026

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