Reserved a Car for 5 days through my corporate website. Travel was delayed and I arrived at 11 for the car I reserved starting at 8. When I arrived I was notified that they had given the car away. This car was already paid for. What's the purpose of a reservation if it is not honored. Also their call center for a refund is AI. read more

I have to rent my car there through Uber. They do Uber rentals and this last time I went in there there is a black gentleman that stopped Emma he just wanted a quick question not only did she shut them down with I am busy but then when she came and she just walked right by him, I'm busy. I don't have time and went outside. Then she comes back. Sits down at her desk, smacking her gum typing something in the computer doesn't acknowledge the man at all then the phone ringing she takes a phone call still doesn't acknowledge the man just ignores him. Never she was so hateful and rude and the guy said to me. He's like I hate that bitch. I'm like I have been in here several times and why she still works. Here is beyond me Customer Service skills are horrendous and then the manager Shawn just makes excuses for her. Neither one of them in my opinion should be working in that type of environment. They need to be stalking at night time when they're not around customers they have no business in that position. I hope maybe one day the manager will take somebody undercover and see what I'm talking about. People should never be treated bad when we're the customer. You should never treat anybody bad and leave me on the phone for 44 minutes she didn't check on me not once she didn't need to put me on hold. She needs to say I'll call you back or call me back. I'm busy right now or maybe they need a third person out there maybe maybe they're understaffed it's all about the experience for the customer and if you're treating them like shit, you shouldn't be working there. read more

Hertz Rent A Car - How long I weighed at Hertz on the phone - Car Rental Near Me - Franklin, Tennessee

BEWARE!!! Thrifty & Hertz took my Non-refundable FULL SIZE SUV reservation BUT did NOT have my SUV as promised!! TERRIBLE SERVICE!!! Please DO NOT TRUST the rental car coming for your vacation and business travel needs!!! read more

We rented from Hertz June 27th to the 28th. after dropping off the vehicle and then a few days later we received over a $2000.00 invoice from them. On the invoice it showed that the vehicle was driven to Atlanta. NEVER BEEN TO ATLANTA. The total amount of miles we used the vehicle for was 56. Nashville airport to Franklin. This Hertz is a total scam and i am calling this complete fraud on their part. We believe someone in the Hertz location used the vehicle or they rented it out to another person. To say the least this has caused over 2 hours of our time to fix. We will never use Hertz again. Don't believe this post, take a look at their other revies. read more

Wouldn't recommend this rental car company. I've tried calling all of them in the area and no one answers the phone. Their car availability is always limited. read more

When I picked up my rental car it had 3/4 tank of gas. I filled up prior to returning the car, therefore returning with more fuel than when I left. I was offered an "e" receipt and agreed. Upon getting home and checking email, I noticed they had added a fuel charge. The fuel receipt was literally sitting on the passenger seat when I returned the car. When I called the branch, I was put on hold until after 5pm when they closed and they never picked back up. This is blatant theft! They add a gallon or two of fuel to their bill and I'm sure most people don't squack. What a rip off outfit. You just lost a corporate customer. read more

Great service! Even better people! Rent from this location multiple times a month and have never had an issue.

After a long history of renting with Avis (since 2007) I switched to Hertz. This location is consistently fast and friendly.

No wait, great vehicle and Justin was very helpful. Really good rental car experience. I don't usually book through hertz but I will next time. read more

This place is run by a great group of folks that work hard to make sure everyone has a great experience. They are insanely understaffed and they all run around like crazy to make sure people are happy and cars are getting cleaned and sent out. I can tell you this much, they made my experience magical and I will 100% use this location if the opportunity presents itself again. Try to give this location your business they are a great group! read more

I have rented cars for years, but this was my first time attempting to rent with Hertz. It will definitely be my LAST! My wife reserved the car online thru Expedia and paid in advance to receive a discount. Please remember this little piece of info - we paid in advance. Everything was confirmed via e-mail and we were all set to pick up the car. Fast forward to the day of pick up and this is where the trouble began. We arrived at the location to pick up the car, and NO ONE was inside. We waited for nearly 7 minutes before anyone came in. There was 1 employee, and she had been outside. Not off to a great start, but OK - whatever. She asked if she can help, and my wife tells her we are picking up. She finds the reservation and begins to process everything. She then asks us to insert our credit card. My wife explains that this was prepaid, but the employee insists we have to provide a credit card for any additional fees. At least that's what she said. When my wife inserted the card the total to be charged showed the FULL amount of the rental. We questioned this, and the lady tells us it will be a hold until we return the car. Major red flags from me, but I waited to see what else she was going to say. We protested, but decided to go ahead and proceed. However, since my wife had paid with her debit card we were then told we had to use the same card. However, because it was a debit card, Hertz was going to put a $500 hold on the card until we returned the car. That's when I spoke up and in a nice way told her what she could do with the rental. I was NOT happy! We told her we would just cancel the reservation. No problem, except it was a problem. She couldn't cancel it. She said we had to call and cancel the reservation. We left very irritated and without a car for our upcoming trip. When my wife called to cancel she was given the run-around and it took nearly 4 days before everything was straightened out. What a horrible experience!! I travelled for business for years and rented cars everywhere from Arkansas to Maine. I rented from Enterprise, Alamo, Budget, and Avis but never from Hertz. Now I know why! This was the absolute worse experience and I will not return to this company again. Buyer beware! There are many better alternatives! read more

Ashley and Chris were very professional, polite and friendly to work with to suit the needs I had for a rental.

if I could give zero stars I would. The typical expert customer service I expect from Hertz (& have experienced at other locations) is NOT what you get here. My friend from Australia reserved a car the day before & when she showed up they told her she couldnt pick it up today because they needed 24hrs advanced booking when using a debit card. 1.) They had zero explanation for why she could book online & wasnt notified of that then. 2.) They had zero explanation for why that policy existed in the first place. 3.) Most importantly it was the delivery. Zero empathy or care. It was "too bad go away, come back tomorrow". The female at the desk at 12:45pm on 2-2-24 was brash, rude, cold & completely uncaring. She even shooed my friend aside & started talking to the next person in line Without any candor, care or regard. The manager on duty at that time was also uncaring & had zero customer service skills & to top it off, he knew even less than his employee. My advice is to go ANYWHERE but here. read more

I booked a vehicle online from Expedia very easily from the app. The Hertz reservations office called me after and said they could not give me a car. They did not explain why, or offer any alternative options. I asked when they could have a car and she simply said "not today." Then I asked about tomorrow, and she replied the store was closed.... Well, guess they don't want business? Very odd situation and I wouldn't recommend them. read more

Worst car rental location I've ever been too. They are constantly over booking reservations and when you get there say that there are no cars available. They also claim that they tried to call me but didn't even have the correct number. Very unprofessional and disorganized. DO NOT WASTE YOUR TIME Rent somewhere else. read more

Ashley B. was awesome! I had an excellent experience today with her. She was super helpful, happy and knows just what customer service is (which is so rare these days)! Thank you! read more

Their website lets you reserve cars then you call and they confirm no cars and their site can't keep up with local inventory. So don't use them. They need to upgrade their system. read more

This place is a horribly ran location. Inexcusably disrespectful staff and a system that allows you to reserve (and pay for!!) cars that do not actually exist. read more

I recently "rented" a car from Hertz. I booked the reservation online the night before when my car had to be towed to a garage. When I arrived at the rental location at 8am the next morning, I was told the card I had could not be used. Because my card has debit capabilities, the representative refused to run it for payment. I explained that I had used the card prior as both a credit and debit and had never had difficulty in the 15 years I had the account, and had rented a car multiple times. I asked the representative to please try the card and he refused. I was now standing in front of the desk with a day of appointments and no car. I asked if there was anything else they could do and the man said no. I walked 2 1/2 miles to another rental and drove away with a car. read more

The staff at the Hertz Car Rental location in Franklin TN did a great job of getting my family in the car that fit our needs in a timely, professional and courteous manner. The car was very clean and had all the equipment we had requested in advance. read more

Stay way from this Hertz rental car location. It is miss managed and has absolutely terrible customer service. I will never rent from Hertz again. read more

Cars are never ready despite if you have a reservation far in advance. Sometimes you show up and there are NO cars. Workers simply shrug their shoulders. And don't even try to call them. They do not answer the phone. Hertz is well know for horrible customer service. This remote location lives up to that reputation and more. read more

If I could give zero stars I would. Don't go here expecting to actually receive car even though you prepaid it. It left us in a really bad position. There were other people waiting also expecting a car to rent but no cars were available despite having reservations. Terrible service made worse by the manager Mike who said he would call Hertz for us directly and request the refund. He did not. Called myself the next day and they still didn't process the refund in the billing department correctly as of a week later. Let's hope they finally can get it right. Shame to see this location and Hertz go downhill. They lost two customers/members. read more

I recently rented a car here and dropped it off at a different Hertz location out of state. There had been a mistake with the fuel level noted upon pickup so at drop off I was charged for fuel. While the customer service at the Hertz Corporate level failed to look on my account and resolve this error, the employees at this location in Franklin had outstanding customer service. After hearing of my issue they were able to look at my account verify the mistake that had been made and the incorrect charges were resolved within minutes. I am very grateful for the kindness and understanding they showed and willingness to make my experience with Hertz turn into a positive one. read more

Horrible - I ordered a prepaid car (SUV) via Auto Europe. Even though I had a valid reservation Hertz only informed me at the station that they had no car for me at all and offered no compensation whatsoever. Reading other reviews, this seems to be a common pattern with this store. Staff was also not helpful and arrogant. Even refused to give me a written confirmation that they had no car, which I needed to get back my money. Extremely poorly managed (by station manager Michael Youngblood) allowing such questionable and unethical business practice. Never again!!!! read more

Terrible service. And my car was dirty and the windshield had clear coat overspray on it which made driving in glare very annoying.

I have actually never taken the time to write a negative review before (for anything). However, my experience with Hertz in Franklin TN was horrible. 1. When I arrived to pick up my reservation that I had made the day before they did not have my rental on the lot. I waited 20 minutes for them to go get the car from an other location. 2. When I dropped my car off I waited for nearly 30 minutes in the lobby calling out "Hello" and even trying to call them on the phone. I heard whom I presume to be the manager on the phone in the back - it sounded like a personal call but I can't be sure. Finally, another customer came in who had the managers cell phone number and called him. 3. They explained that the rental fee and hold would be returned to my bank account and then the next day the rental fee would be taken back out. In my case that was $193+200. I have waited five days and the $393 has not been returned to me. But the additional $193 has been taken out of my account. I called the Billing information in corporate and they said it would be another 2-10 days for me to get that! So right now I have "paid" $586. I am sure I will get the hold back eventually, but up to 15 days after the return of the car? That's insane! read more

Do not rent from them. I returned the car 11 days ago and I am still getting $100 late fee penalty's for not "returning the car". I was getting the run around from their customer service after speaking to 3 different customer support reps stating, "your account is closed" when it wasn't. I have been charged $700 in fees! Unorganized, terrible internal department communication, and overall not a great experience. Never renting from Hertz again. read more

Do NOT use. They booked us a reservation but called the day before to say they didn't have enough cars. When I said they had promised us a car they basically responded that I didn't read the fine print. Book at your own risk. read more

The positives: Dre, the woman who worked behind the counter at the rental location was very helpful, friendly, and positive, and helped me get a discount on the rental after a bad experience with it. The negatives: the car was a "non-smoking vehicle" and smelled so badly of smoke that it got in my clothes and caused one of my friends to sneeze badly (she's allergic to cigarette smoke). And the car shook so badly due to the front end being out of alignment, or the wheels being out of balance, or both, that I couldn't even drive the car at the speed limit on the highways (over 62MPH the car shook violently). When I called Hertz twice to try and get a different car, I was put on hold for 18 mins the first time and 16 minutes the second time, and couldn't get through to anyone. Horrible rental experience, overall. read more

My experience here was pretty seamless. I got my vehicle in and out within 10 minutes , I set up appointment online. The vehicle I got was as described and I returned it with no issues. Not too sure why the negative reviews. read more

Mike made our car rental EASY! We had an unexpected car repair the day before leaving on a road trip. Although it was a last-minute rental, he did the best he could in 5 minutes to get us a car! Very Grateful! read more

The Hertz office here on Murfreesboro is awesome! They are sooo helpful, and got us exactly what we needed when no one else could promise us the "Stow and Go" van for our trip west. We came back to this location because the last time we rented one way to Tennessee, we had issues with some charges from California, and they were so helpful and understanding-they were able to help us resolve all of our problems. read more

The most unorganized disaster of a business.... No matter how much advance you schedule your rental, they are never prepared for renters. I have rented here many times, because my business makes me... but we have begun to lobby against doing any more business with Hertz. Lines are out the door, and on this particular day, they are averaging 30s per customer. None of the cars are clean, which is normal. Good luck to anyone who has to rent a car through this location. read more

This location is really lousy... They cannot help you if you got your car from a different branch. Not to mention Jimmy, a hertz associate, was apathetic and not helpful whatsoever. We rented our car from BNA and rented for a week. We ended up keeping the car around 48hrs and needed to return the car to Franklin where they did not help us get our money back but told us to call the branch at BNA, who kept us on hold for over an hour!! Needless to say, if you want to rent a car. GO TO ENTERPRISE, where no matter what branch you're using they can help you and fax if necessary whatever it takes to give you what they owe you. read more

This is the second time Hertz has screwed me over, pardon my french. I was supposed to pick up a one way rental to the Nashville airport tomorrow. I made the reservation a week ago. They wait until tonight to contact me to tell me that they are unable to do a one way reservation, as they would lose money because they would be short on cars. This is not for me to figure out, as a company YOU find a way to manage this. DO NOT wait until the night before to inconvenience someone. It was also told to me that the Columbia, TN location has been closed for two weeks due to flooding. I asked why I was not notified as soon as my reservation was booked vs now. Again, this is not a customer issue. Working in a customer service field myself, we strive to do anything possible for the customer. All I received was an unsympathetic sorry and no resolution. No willingness to make an accomodation due to the error on their part. As I mentioned this is the second time. First time, my flight to Syracuse had been delayed, and I did my due diligence by informing the company who booked the reservation. They immediately called Hertz to let them know I would not be arriving until after 9pm. The Hertz representative assured them that someone would be there. I arrived, only to see the Hertz station was closed. Not a soul around. Mind you...per the website it states they are open until 10pm. On top of being stuck in the airport all day due to delays, I then have to call around to find someone to come and pick me up at 10 at night. Thank god for the kind folks at Avis and Enterprise, they truly tried to make every attempt to help, but were sold out. Pretty discouraging when they let me know this happens all the time. Also, no empathy or attempt at resolution in this situation either. Please understand when I say I will never, EVER, recommend Hertz to anyone. The lack of empathy and customer focus/ satisfaction is appalling. I am not one to write reviews, but felt I needed to let people know, especially my fellow travelers. I will now begin my quest to find another alternative to get to the airport. read more

Horrible attitude and customer service. Had an employee double the day rate because of "supply and demand" for the day. I told him I could book through Expedia on my phone right then for the normal rate, and he said he "simply wouldn't let the car go for less" than the quoted doubled rate. I walked 10 minutes to Enterprise. read more

Collin was terrific! This rates as the most entertaining and funny Hertz office. Thank you for taking good care of me. Will bring enough biscuits for everyone next time read more

we had one car in the shop and another break down suddenly. It was going to be a week before we would get a car back. Michael Youngblood the branch manager really helped us out. It was a Friday afternoon during a the big rental car shortage and nothing was available anywhere in Nashville. First, he offered to look at my current broken down car to see if he could help fix it. When that didn't work, he found a way to get a car for my family to drive while our cars were in the shop. He went above and beyond. We were super grateful for his kindness and they have earned a lifelong customer. read more

We enjoy renting from Hertz when we go out of town and don't want to take our own car. This location is nice because you don't have to drive to the airport. We have found that their cards have more miles than at the airport. Also, it is hard to get upgraded so reserve the car you need. read more

Hertz Rent A Car - Car Rental Near Me - Franklin, Tennessee