JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.

So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

I had a small leak around my shower that I was afraid was spreading to the room below, Preferred…read moreRestoration came the same day I called and provided a free inspection. They used their professional equipment and found the leak was small and thankfully not spreading downstairs, and offered to help but also recommended we just find a handyman to patch the shower area for an easier fix! The visit and advice was free of charge! Super cool of them to come out and spend the time to give us an honest evaluation, and faster than any other company we asked.

I had called Preferred Restoration for an estimate and received a follow up phone call immediately…read morefrom Eric letting me know the process with regard to water remediation. They are very responsive and 5 star rating for stepping up so quickly.

Dealing with water damage and mold is something that no one wants to go through, but I can't…read moreimagine having gone through it with anyone other than Hansel. He and his partner do all of the work themselves, so you know exactly who you're dealing with from start to finish. He took care of my home as if it was his own, and was responsive, transparent and communicative throughout the entire process. Having never gone through this before, it was important to me to have someone who I felt like I could trust and would give the information to me straight, and I found that in Hansel. Even when it became a larger project with more days than anticipated, they added on a 12 hour Saturday work day and put in all of the time it took to resolve the issue in my home. His prices were competitive, and he sent us a certificate of completion at the end.

Very honest company, hard to find honest restoration companies but All Pro is definitely honest!read more

Eddy arrived at our home at the agreed upon time and went right to work to provide an estimate for…read morea pin leak we had in our dining room ceiling. Eddy provided a very fair price for a relatively small amount of water damage to our dining room and ceiling. Eddy and his team were professional and communicated well. While other estimates were much higher, I do not believe that they could have provided any better workmanship. I would highly recommened them.

They arrived on time , they had very good communication, and they are a very honest company. Thank…read moreyou!

I called these folks as I needed to rent some air scrubbers and they were advertising next day…read moredelivery. And that's exactly what they did. Sam came down all the way from OC and dropped off a couple of these large air scrubbers. He advised to leave these on for four days and that would do the job. It did. The smells from the smoke, which were faint at this point a week and a half from the fire, were completely gone. Whole process was pretty easy and they came by and picked them up at the time they said they would. As for the price, I think it was reasonable. Would recommend, especially if you need this type of equipment ASAP.

Watch out for the up charges!! they were recommending unnecessary work to be completed by them for…read morean exorbitant price. Buyer beware.

We had an incredible experience with this restoration company after discovering a slab leak in our…read morehome. From the moment we called, their response time was impressively quick. They understood the urgency of the situation and had a team out to assess the damage right away. David and his crew were professional, knowledgeable, and thorough throughout the entire process. They clearly explained what needed to be done, kept us informed every step of the way, and completed the repairs efficiently and with high-quality workmanship. You can truly tell they take pride in what they do. What really stood out was how much they helped us navigate the insurance process. Dealing with insurance can be overwhelming, but Natalie worked directly with our adjuster, provided all the necessary documentation, and made sure everything moved along smoothly. It took so much stress off our shoulders during an already stressful time. We are beyond grateful for their quick response, expertise, and support. I highly recommend them to anyone in need of restoration services!

A family member had a critical situation and a local plumbing company referred us to AssurePro. I…read morereached out to AssurePro and they were quick to respond and came out to provide an estimate for us. When we decided to move forward with them, they worked with our timeline so that plumbers could return to finish what they needed to do in a timely manner. We are very thankful that they stepped in to help us contain a very stressful emergency!

I called on a Saturday afternoon because my dishwasher was leaking and it was starting to flood my…read morewhole kitchen. Megan answered and heard the panic in my voice and she talked to me about the steps for having someone come out. She had one of the technicians come out right away and help clean up the water and drying everything. They come back today to finish the tear down stuff. I appreciate the urgency from Jarvis Restoration!!

I called Jarvis for water damage restoration and couldn't be happier with the service I received…read more Jose was exceptional from the beginning of the project through completion. He kept me informed every step of the way, communicated clearly, and made sure I understood the process. His professionalism, responsiveness, and attention to detail made a stressful situation much easier to manage. The entire team was punctual, respectful, and did quality work while keeping the work area clean. It's rare to find a company that combines excellent workmanship with outstanding customer service. I highly recommend Jarvis and especially Jose for anyone needing water damage restoration services.

Brandon came over to look at my kitchen floor. My fridge had a leak underneath it that I was afraid…read moredamaged the wood floor. He examined it and said it would be fine so I didn't need to do any restoration. I'm so glad he came out to look at it and reassure me the floor was ok. Thanks Brandon for your integrity and all the information you shared. If I ever need help I'll call you.

You really never want to have to make this call but when you do please call this company . I…read morecalled Jim Patitis the owner what a wonderful caring man, he helped me with my neighbors water leak from my unit . Jim was the most sensitive and caring person when listening to my situation. He sent Brandon out the next day to set up dehumidifiers in my neighbors home to help prevent any further damage and to help start to dry up the carpet in that room and Brandon did a great job explaining how the agreement went and the process was to go . All in all this company has great reviews based on their work and their customer service . Give them a try you won't regret it . Thank you again , Jim and Brandon !

Can't say enough positive things about World Restoration. Keith, Jim, and the entire team were very…read moreresponsive and helpful from the start to finish. It started with a quick inspection which we got scheduled immediately. From there, Jim walked through exactly what the action plan was, and the crew was out within the next few days to formally start work. Customer service really went above and beyond, and they made sure that all the problems with the water damage was addressed. Do yourself a favor and contact World Restoration for your remediation needs! I definitely will be next time as well.

World restoration was nothing, but the best experience we had in regards to getting mold…read moreremediation completed. For almost 6 months of going back-and-forth with another company, We just couldn't get anything done. I needed a mold remediation company to help out our situation. I came across World Restoration and read so many wonderful reviews that I gave them a shot. It was by far the best experience. Keith was the main person I spoke with to set up a day for Jim to get out here and take a look at our situation. Keith also helped with giving us references for lead and Aspesos testing companies. He checked in on us so kindly to see if we had further questions. He was So friendly and helpful. Jim came out to our home and checked out the area that needed to get treated. He was also very friendly and explained everything they would need to do to get things done and completed. He was patient with me about all my questions. They were so patient with us as we needed to wait on some testing that we had to complete due to the year our home was built. Thankfully everything came out negative and the crew was scheduled to come out to our home. The crew that came with Jim were prompt, efficient and friendly. They really did a great job at taking care of the area to ensure the there were no leaks or mold growth behind our walls. Once the project was complete, I needed help finding a drywall company and Kieth referred me to a few. This company is so friendly and helpful and will explain to you what needs to be done, and will answer all your questions. They also have a great price! I strongly recommend World Restoration.

We had water damage from a leaking refrigerator supply line and contacted mitigation companies…read moreright away after discovering the leak. We knew that acting quickly was important, but we were also very clear with everyone we spoke to that we wanted to preserve as much of the existing flooring, walls, and cabinetry as possible. We were willing to accept some cosmetic damage if things could be safely dried rather than unnecessarily removed and replaced. Other companies we consulted recommended removing portions of the wood flooring, drywall, and cabinetry, so we were preparing ourselves for a much larger demolition and reconstruction project. This team offered us another option: try drying everything in place first using drying mats, a dehumidifier, and containment, while monitoring the moisture levels to make sure it was actually working. What really stood out to me was how thoroughly they explained the process. They showed me the moisture readings in both the affected and unaffected areas, explained the normal baseline they were trying to reach, and walked me through how the equipment and containment would work. I never felt like I was being asked to simply take their word for it. After several days of drying and monitoring, everything reached acceptable moisture levels. We were able to keep the flooring, drywall, and cabinets without removing any of them. There is some discoloration and minor warping in parts of the wood floor, but it's completely manageable by our standards and a tradeoff we're very happy with considering the alternative would have involved tearing out and replacing otherwise salvageable materials. I'm sure acting promptly after discovering the leak played an important role in the outcome, so I would definitely recommend getting water damage addressed as soon as possible rather than waiting to see if it dries on its own. I'm also extremely grateful that this team listened to our priorities and was willing to take a preservation-first approach while still verifying the results with actual moisture readings. Everyone we worked with was knowledgeable, transparent, professional, and easy to communicate with. What started as a very stressful situation ended with a much better outcome than we expected, and I would absolutely recommend them for water mitigation.

Alex did and amazing jobs looksl like new master bathroom. Highly appreciate his work. He wirks…read morewith his heart. Barbara Monteiro