I was planning to visit the area for pleasure, and I needed a rental car just for one day. I ended…read moreup choosing to stay at the SpringHill Suites, by Marriott (Herndon, Virginia) primarily because this hotel was close to the airport (IAD), and it also has this Enterprise Rent-A-Car business colocated within the premises. After making my reservation with the hotel, I then made a reservation with this Enterprise as well. I had a super-smooth experience here. This Enterprise Rent-A-Car station is located on the first floor just a few steps around the corner from the hotel lobby. Upon approaching the Enterprise window, a young man greeted me. His name was Devin, and I found him to be professional and friendly. I was especially happy because he took the time to walk out, show me the car, inspect the car for possible pre-existing damage, and show me where the after-hours key drop-off location was. He also gave me a better car than what I was expecting to get. I drove this car all over the Washington D.C. area, and then I returned it back to this Enterprise, returning after Enterprise closed for the night. After ensuring that I removed all my items from the car, I then put the car keys in the drop box just as Devin advised. I had no issues whatsoever. Thanks to the folks at Enterprise, especially to Devin, for providing excellent customer service. I would definitely recommend choosing to rent a car at this location to others.

Update: this location was great but my issue is with Enterprise's billing. Paid in full then…read morereceived a charge for toll even though I already paid via my own EZpass account. Called and they were utterly unhelpful.

I reserved a "Standard Elite Electric, Kia EV6 or similar" with Budget (part of Avis Budget Group)…read moreand specifically called a week in advance to confirm that electric vehicles would be available at this location for my rental dates. I was told they would be. When I arrived to pick up the car, there were no electric vehicles available at all. Instead, I was offered a Toyota RAV4 and told there were no other cars available. I was not offered a discounted rate, credit, or any meaningful accommodation at the counter for Budget's failure to provide the class of vehicle I had reserved and confirmed ahead of time. I did not accept the substitute rental. I had to call customer support again, and only then was I issued a full refund. While I appreciate that the refund was eventually provided, the entire experience was a complete waste of time. What made the situation even more frustrating was that the representative at the counter told me Budget's website allows customers to book vehicles that are not actually available, and that customer support also tells people certain car classes are available even when they do not actually know. This was misleading and unacceptable. I reserved an electric vehicle for a reason, confirmed availability in advance, traveled to pick it up, and still received no electric vehicle and no real solution at the counter. Budget should not advertise or confirm vehicle classes they cannot provide. Based on this experience, I would give 0 stars if possible.

This location is always so friendly and efficient. Another excellent rental experience. Easy pick…read moreup and drop off is always better than having to go to Dulles airport

After having a terrifying brush with death in the form of a car crash and the stressful process of…read morehaving my now destroyed car towed, the people at Enterprise were a breath of fresh air in an otherwise overwhelming day. The attendant, Aria, was probably the most pleasant person I've ever met. His innocence needs to be protected at all costs. If you sully him in any way I will you. Godspeed Aria!

I'm really bummed out to have to write this review. Enterprise is my favorite business from which…read moreto rent a car, but unfortunately, this location really failed to meet the high standards I've received at all other Enterprise locations. I came to this Enterprise Rent-A-Car location, at the Washington Dulles International Airport (IAD), during a business trip just over three months ago. I purposely waited to write this review in order to allow Enterprise plenty of time to make up for their error, but they never did, after multiple correspondence and inquiries. My experience here deteriorated almost immediately after I arrived at IAD. I flew into IAD as a major thunderstorm was rolling through the area. It was exceedingly cold and windy, so much so that several folks inside IAD delayed walking outside the airport building until they could visibly see their rental car shuttle or hotel shuttle arrive. I did the same, and as I saw the Alamo/Enterprise/National shuttle pull up, I ran out into the thunderstorm, quickly and awkwardly, with all my luggage. Just as I ran up to the rental car shuttle, the driver pulled away. Needless to say, I was wet, freezing cold, and immediately annoyed. I also ended up catching the flu shortly after this, and it took me a few weeks to fully recover. After arriving at this Enterprise Rent-A-Car location, I was quickly helped by a gentleman named Ethan. He was professional and pleasant, so I thought the remainder of my experience with this Enterprise would be fine. He got me all set up with my rental car for the week, which ended up being a Nissan Versa. It was "ok" for a cheap little economy car, but I figured it would at least meet my low expectations for a rental car. I ended up driving this car all over the VA/DC/MD area, for five days, and the car drove fine. But, I kid you not, two big problems popped up just as I was driving back to IAD to catch my flight back home, which was a very inconvenient time due to my desire to be punctual. First, a police officer pulled me over, which sent my stress and anxiety levels up through the roof. After waiting in the car for quite some time, parked, with the policeman's lights on behind me, the police officer eventually walked up alongside my driver's side window and told me that he pulled me over because there were no registration stickers on the license plate. It turns out that Enterprise forgot to place them on. After resolving this with the officer, who was very kind and understanding, I departed once again, headed for the airport. It was only a few minutes later when the second problem occurred. A warning light displayed on the car's dashboard informing me that one of the tires was going flat. Needless to say, I came back to this Enterprise Rent-A-Car location thinking that this would be a 1-star Yelp rating. Shortly after parking the car, a gentleman came out to greet me and check-in the car. His name was Matthew. He asked me "how was your experience with Enterprise?," and I politely told him the story. He was surprised and immediately apologetic, asking if there was anything that he could do to "make this right." He ultimately offered to give me a bonus for two one-day future car rentals, for free. He said that this would take about three weeks to be credited into my account. The credit never came. Over the next several weeks, I had multiple email exchanges with this particular Enterprise Rent-A-Car location, with at least three different managers who all pledged to "make this right." I believe their intent was sincere, but none of them ever followed through. In the end, now over three months later, this credit was never sent to me. If I had received this credit from Enterprise, I had planned to be writing a glorious 5-star review. Unfortunately, and sadly, this review is quite different. Ultimately, this was a miserable experience, and Enterprise repeatedly said they would "make up for it," but they never did. Needless to say, I'll never come back to this particular Enterprise Rent-A-Car location. And, I honestly feel that, for me, this location has tarnished the good Enterprise name.

I had a fabulous rental experience with National at the time of pick up the attendant allowed me to…read moreselect amongst several vehicles which was critical because I had a lot of cargo to carry on a 7 Hour Dr. vehicle performed wonderfully. I had a wonderful return experience. I love how the return line lanes are very well lit to make sure you have everything out of the vehicle. Look forward to my next experience.

5 stars for Maggie!…read more My rating is specifically for Maggie at National. I had to do a vehicle switch because the original car I rented (not from this location) should never have been rented out in the first place. To be honest, I was already having a pretty terrible day, which is definitely a ME problem. To be inconvenienced with this car situation was extremely annoying on top of an already stressful day, but Maggie was an absolute bright spot. She was incredibly kind, patient, and went above and beyond to help me sort out a situation that wasn't even her responsibility. Her professionalism and compassion made a frustrating experience so much more manageable. Thank you, Maggie!

I had an excellent experience with Dollar Car Rental. Mr. Darshan at the counter was extremely…read moreprofessional, courteous, and welcoming. He took the time to have a great conversation, understood my needs, and offered me the best car for my trip. His outstanding customer service made the rental process smooth and enjoyable. Thank you,Dollar & Mr. Darshan, for making my Poultry farms visit so pleasant!

The worst rental company ever, do not rent from this place, the cars are absolutely disgusting and…read moreisn't cleaned properly, the customer service is terrible, they gave me and my family a awful car that was very old, felt like driving a tractor and when we asked for another one, they just wasted our time and told us to pay extra. Worst rental experience ever. Don't rent from here for your own good.

A stressful, late-night travel delay with no service, no plan, and nowhere to go could have easily…read moregone sideways. Even though I wasn't renting a car, AJ Moore stepped in without hesitation to help. He went above and beyond, guiding me through my options and helping me find a safe nearby hotel. His calm, kindness, and willingness to help turned a difficult moment into something manageable. It's rare to meet someone who steps outside their role for a complete stranger. AJ made all the difference, and it says everything about the team at the IDA Airport location.

In August 2026 I rented a 2026 Pacifica. The car ran well and did a great job in serving my needs…read more However, my low rating is because I was not provided adequate instructions on using the vehicle. The first day turned out to be a learning experience. As soon as I looked at the key fob I asked for instruction on what the symbols meant. That helped to get things started. However, things got uncertain. For example, even though I locked the car (or thought I had locked the car), when I returned from running errands, the front doors were already unlocked. I contacted Hertz and the person to whom I spoke phoned AAA to return the car even though I tried to explain it was probably user error. When I contacted a second person at Hertz, I was told that the car will lock when the key fob is about 15-20 feet away from the car and that when the fob gets close the door will automatically unlock. Information on what the symbols mean and intricacies of newer models should be provided to all customers at the time of rental. One or two pages should be sufficient in most cases.

Enterprise Sterling (Lane Ct.) -- AKA The Avengers of Insurance Rentals…read more If there were a Hall of Fame for rental car employees, the entire team at Enterprise on Lane Ct. would be inducted on the first ballot. We're in an insurance rental after someone hit my wife's car -- never a fun situation to begin with -- but Zach, Sam, and Sophia somehow turned this whole experience into something surprisingly positive. I swear these three must have Jedi training. Patient with every single question, remembered details I forgot I even said, and somehow managed to hunt down an electric vehicle for us -- which is nearly a mythical creature in rental fleets right now. Zach is the calm problem-solver, Sam works like she's secretly running mission control for NASA, and Sophia has the type of customer service energy that makes you forget you're dealing with insurance paperwork in the first place. And huge shout-out to Jen over at the "Exotic Rentals" location on Autopilot Drive. I don't know what her official title is, but I'm pretty sure she's the one actually holding the multiverse together. She helped from behind the scenes like she's done this in another lifetime. Bottom line? This is one of the very rare rental car teams that operates with hustle, humor, and actual humanity. Not just "here's the keys, good luck." More like "don't worry -- we got you." Five stars without hesitation. If every Enterprise ran like this one, the rental industry would be a joy ride.

Enterprise has changed the enforcement of their policies. I had been going there for a year using a…read moreDebit card with no problems. Today I went in and was told I needed 3 proofs of residence. I took a lyft to enterprise to visit my child in another state and did not have anyone to get three proofs of residence on the spot for me. The "GM" branch person did not wish to do anything for me. It was the worst customer service I've ever recieved, having gone there multiple times in the past. I said you're screwing my whole day up and he said "sorry". Terrible experience with Sterling Enterprise, and the manager seems incompetent.

I can't praise Max and his team enough! Thoroughly professional, dedicated and accommodating in…read moreevery way. Due to an injury I had to postpone my move. Max immediately re scheduled. For two extremely hot days, they worked silently and without a break! The least I could do was offer lunch and drinks. Though the crew spoke little English, communication was not an issue. The universal language of gestures, smiles and expressions worked very well! Nothing was left to chance. Each dish was individually wrapped and secured, furniture wrapped and blanketed. For a top of the line move, we were charged an unbelievable fee! We have lived all over the world and our company used a very expensive mover. The service I got was as good if not better. A big thank you to Max and his outstanding crew!

I would definitely recommend this company. Max organized the scheduling and was very friendly and…read moreaccommodating. The movers were incredibly efficient and I was amazed how quickly they worked. If I moved again in the same area, I would definitely use this company

I wish 0 stars was an option. Spend a few bucks more and use a reputable rental company. This…read moreplace is so shady. Understaffed. Long wait times. Pressure for extras beyond original quote. Charged extra for returning car 2 hours early. Don't be fooled by low upfront quote. They intend to shake you down. - Original quote was 149.43 for weekly rental (base on 5 days). - Upon pickup (FYI, the office is a block down the street from the rental car facility the shuttle drops you at), waited in line for over an hour...With only 2 people in line before us. - At time of check in was quoted higher rate than originally quoted. It was determined that because of the later pick up (due to long wait) the rental period was less than weekly rate. After arguing the rate difference, service agent extended the return time to obtain the original weekly rate. - Agent aggressively pushed rental insurance despite the fact I carry full coverage. Auto insurance cards were not sufficient; had to download full insurance policy. Still, because the policy used wording the agent was unfamiliar with ("other than collision" rather than "comprehensive") she continued to insist we purchase their insurance coverage -- we refused. - Then agent insisted that $30 roadside assistance charge is REQUIRED in addition to original quote. I suspect this is optional coverage, but after 2 hours we acquiesced to this bogus charge. - Vehicle was ultimately returned 2 hours EARLY (since return time had been extended 2 hours to obtain the originally quoted rate). - $80.45 additional was charged to credit card days after return. I called to inquire and was told that since the car was returned EARLY, we were subject to the daily rate instead of the originally agreed upon and paid weekly rate. And was told no adjustments would be made since the contract was closed. DO NOT USE THIS RENTAL COMPANY!! Renting a car should not be as frustrating a buying a car. Every customer in this location was complaining. After their fraudulent upcharges, you are not saving any money, just getting older cars and a one block walk down the road from the shuttle drop off.

5 Star price BUT ZERO star service…read more 1. It took 50 minutes to checkout. One person was working the register and was moving slower than the sloth from Zootopia. The manager sat outside smoking a cigarette (INSIDE of a smoke-free Rental) and refused to help. 2. Our rental was filthy. They basically ran it through a sprinkler and left the bird poop all across the window shield and left trash in the door pockets and center console. (There was half-eaten food, cups and water bottles left behind...kinda hard to miss.) First and last visit for me. I like a good deal but I'm not willing to compromise service. #NOAdvantage