Returned car early everything went smoothly, would do business again with this location, thanksread more

If I could give this place zero stars I absolutely would! The woman at the front desk named KIM who…read morewore a Covid mask was absolutely rude, very dismissive, combative, unprofessional, unhelpful just all around very disrespectful. From the moment my wife and I walked into the facility automatically her aura was very off and just disgusting. She is a very rude and disrespectful human being and while we were speaking we both were getting frustrated and she started walking away mid conversation and I asked for her name she very rudely yelled "Kim" and kept walking and said nope I have no last name and just again very rudely said have a nice day and slammed the door shut and locked herself in the back room. If you can avoid this so called "car rental place" DO IT!

This location can get BUSY--like "Black Friday at Best Buy" busy. If you want the exact car class…read moreyou reserved, be that person who shows up right when the clock strikes. Otherwise... well, you might end up test-driving destiny (a.k.a. whatever's left on the lot). They mentioned a few cars were out of service, but honestly, the fleet is solid--new, clean, and way better than some of the "mystery box" rentals I've seen elsewhere. Yes, I got downgraded at first (cue the tiny violin ), but they swapped me into the right ride as promised. Respect. Enterprise is still five stars in my book. Even compared to Turo, they just get it right. Now, about the branch manager--absolute legend. Sweet, spunky, and with the vibe of someone who could charm a grizzly bear into doing yoga. ‍ I swear Enterprise turned 100 pounds of gold into a human and put her in charge. Saw her flip frowns faster than a pancake on Sunday morning. The rest of the staff? Same energy: professional, respectful, but with enough personality that you actually enjoy the process. (Yes, I said "enjoy" and "car rental" in the same sentence. Shocking, I know.) Bottom line: Enterprise is my go-to. Less stress, more smiles, and hey--sometimes a free comedy show at the counter.

The representative did NOT asked to check the car for dents and scratches, did not tell us the gas…read morelevel on the vehicle and other actions that we are used to when renting a car. As soon as we drove out the minivan we noticed the following items: 1) The gas tank was nearly empty with the warning light on. The representative noted on the contract that the tank was 1/2 way full 2) The mileage that the car shows 58,271 is not the ODO reading that your representative noted on the contract. He stated that the minivan has 58,625 3) The dashboard of the car was filthy to say the list and the glove compartment full of liquid stains 4) The car has a strong dog smell, and the entire carpet and seats are full of hair 5) The car is missing the 3rd row seating 6) The exterior of the car is disgusting from bumper to bumper 7) Food crumbs (animal and human) on all the carpeting of the car and under the seats. 8) Cup holders full of liquid stains and food crumbs 9) Door panelling full of stains/could be dog drool 10) At the time the car was picked up it was raining and the windshield wipers were not cleaning at all 11) The renter's date of birth was incorrectly entered on the contract I am providing pictures as evidence that this is not at any degree an exaggeration. I also have videos to support everything I went through this morning at this location. But this was not only the only issue. When I asked to speak to a manager, the person I asked told me that he was the manager (Garriy Neyman) I explained to Garriy what my frustration was with the whole process I went through to rent a car to which he responded, "you were in a hurry". I explained that being in a hurry does not justify in any circumstance the poor quality of service and product of a company such as Enterprise. Garriy then said that I was screaming complaining and waked away. The least he could do in this situation is ease the bad experience by suggesting to clean the car for me or even offer another car. I then informed Garryi that I would be calling Enterprise's Cutstomer Service to complain to what he responded, "you do whatever you have to do". After calling your Customer Service desk at 855-266-9289 and opening a complain case, I was told that a regional manager would be calling me but at this point I am yet to receive a call. I called again to inquire about how to cancel the service and I was instructed to just leave the car there and return the keys and take a taxi (spent $27) since the whole experience became extremely hostile and was instructed to call the credit card company used for this rental and dispute the charges. But this experience and the service provided by this branch did not only ruin my plans and my wife's for today, but we had to book a new reservation and go with a different company to rent the car we needed for the week. This disgraceful customer service experience has me here typing this complain that I am intending to post on social media and other Web outlets such as Yelp, Google, Travelocity, etc... Garriy Neyman should NOT be representing your company to promote a successful business practice. He does not belong behind your counter as well as the representative that initiated this disgraceful experience and who I did not get the opportunity to obtain his name because he did not even provide it.

Sooooo ghetto, what a waste of time, have some respect for others' time. How do you put someone at…read morethe front desk who doesn't want to work at all? The black guy wearing sunglasses indoors wants to get through the day, go home, and smoke his blunt. Customer: "I have a reservation and here is my confirmation #" Useless employee: "did you call to see if we have the car? What car are you looking for? Seriously, we're here to pick up (conf. #) NOT start the process from zero. I expect to pick up a car when I have my reservation #, why are you trying to make it very hard to get rid of me!? Do your job and don't play with others' time. We wasted the day traveling for nothing! Set your policy before I accept and sign NOT when I come in to pick up the rental. Never again June 10

I recently had an incredibly frustrating experience with Hertz Car Rental that left me feeling…read moreutterly disappointed and dissatisfied with their services. It all began when I rented a car from Hertz for a week trip with my family. "BRYANT" before i got the rental vehicle he had to put air in one of the tires then on the same day at night l encountered a flat tire. The following day I called "BRYANT" and explained the situation he told , I should have called him, at 11:00 Pm really???, they close at 6pm However, the real nightmare started when we returned the car to the rental location. To my surprise and dismay, I was informed by the "BRYANT" that I would be responsible for covering the cost of the flat tire repair. Despite my protests and attempts to explain the situation, BRYANT remained firm in their decision and insisted that I pay for the repair. Feeling frustrated and taken advantage of, I reached out to Hertz's customer service department to seek assistance and clarification. However, my attempts to resolve the issue were met with nothing but a runaround. The customer service representatives were unhelpful, indifferent, and showed no empathy towards my situation. They simply reiterated the rental policy and failed to address my concerns adequately. Days turned into weeks, and despite my repeated efforts to reach a resolution, Hertz continued to ignore my requests for a refund for the flat tire repair charges. The lack of transparency, accountability, and empathy displayed by Hertz throughout this ordeal left me feeling utterly let down and disheartened. In the end, not only did I have to bear the unexpected expense of the flat tire repair, but I also had to endure the frustration of dealing with a company that showed a blatant disregard for customer satisfaction and loyalty. My experience with Hertz Car Rental has been nothing short of a nightmare, and I strongly advise others to think twice before entrusting their business to a company that values profits over customer care. ESPECIALLY HERTZ of HACKENSACK, WORST rental Car Ever. If i can give below 1star i would but 1 start is the lowest i can give.

Do not do a joint venture with Malcolm! I sent my Tesla to be rented under a joint venture…read moreagreement. Our agreement was all tolls would be covered by renter if I sent them within 60 days. I always sent them and Malcolm would never respond. He would wait until after 60 days to respond about any tolls and then say that since 60 days is up the tolls fall on me. His company left me with $10,000+ in tolls, parking tickets and speeding tickets that all fell back on me. Secondly, the car was severely damaged under possession of company. I had to pay $3,800 to fix body damage and tires that when I got the car back because it was absolutely beat. He originally agreed to pay the repairs and has since told me he will not pay - proof he said he will pay below. He will take your car run it into the ground and refuse responsibility. Also added photo below of the $10,000+ in tolls and tickets I received while car was with Malcolm. Will be patiently waiting your response where you assume no responsibility, as you have done in every review.

From the owner: we offer flexible options for booking with us for all of your car rental needsread more

Awesome service! Very friendly and helpful staff! Very smooth and great vehicles. Went above and…read morebeyond to help with the insurance company.

Thank you to Enterprise team in Fairview location - great customer service ! I was in and out in 10…read moreminutes with an excellent car and good price. The staff is friendly and let me leave my car in their garage. I would definitely recommend my friends to use this location. And of course will come back. Thank you.

I am so happy with this Enterprise location in Hackensack, NJ, because when I went to pick up my…read morecar rental, the manager: Benny was so pleasant, professional and so cordial, the car was ready for me. Benny explained everything about their process. It was an amazing experience! When I returned the car back to the same location, Benny was there to take it back, very smooth transition. I recommend highly this location. Benny, as well as his team were very pleasant and professional! Eric was also a member of Benny's team, very knowledgeable and drove me back to the body shop where my car was. If anyone needs to rent a vehicle this is the place to go and rent the vehicle from. I do appreciate all your insight and patience. Until next time! Fulvio Santana

I'm so tired of the bait and switch. Very limited selection. You reserve one vehicle then you get a…read moreshitty one instead and have to pay more for something decent when they're overpriced to begin with.

I booked a truck for an out of state move in advance and the day before picking up was informed the…read moretruck was not available. They said they did not have the inventory. They do have the best and lowest prices on the rental trucks for moves but beware that you might not get your truck the day of your move. Make sure you have a backup plan. Then they charged me $150 and for a "NO SHOW". I did have to call a million times before getting my refund. So, I would say sometimes you are better off just paying the higher price for the better provider.

Very rude and unprofessional. Went to rent a car and was informed after booking a reservation 48hrs…read morein advance. customer service is a 0