When I purchased my GMC new it 2018 it came with two years free service, I forgot about this so…read morewhen a dealer in Troy charged me I didn't question. My next service due I visited Poage and when it came to pay they said no charge, they even explained that the other dealer charged not only me but billed GMC for the freebee as well. Lesson learned, I now know who to use for service, and who not too. They gave me a short notice appointment, respected my time and my money. I was in and out, then to top it off the follow up letter from the manager was a nice personal touch. Poage is my new dealer!

Service department is horrible. Recently had a very disappointing experience with Poage Chevrolet…read more Customer service provided by the service department advisor, Tom. While having my Tahoe literally all day, from 6am to at least 3pm with zero communications I finally called them to be told "I don't know" when asked the status of my vehicle. Furthermore, Tom said he hadn't received the analysis report from the mechanic. Well maybe Tom, you should have at least taken the time to contact them for you paying costumer, but instead he said "I DON'T KNOW" WTF?! We rely on having two vehicles!!! It wasn't until the following late morning Tom called me and again seemed soooo disgruntled and miserable. Like he absolutely hates his job! Or maybe talking to costumers! Either way they did NOT do the work, we took our vehicle elsewhere. As we will plan on doing in the future. Tom, you need to probably find a different job with zero interaction with people.

This has been, without question, the worst dealership experience I have ever had. I have owned 3…read moreToyota FJ60 Landcruisers in my life and NEVER had I ever had to deal with such nonsense and incompetence from private owners regarding past purchases of these trucks as I did with these guys. The owner had zero idea what he was dealing with when he purchased this truck at auction thinking he could flip it for top dollar. I spent over ONE YEAR trying to purchase a 1982 Toyota Land Cruiser from this dealership. For more than twelve months, I was repeatedly told the truck would be ready "next week." I flew to St. Louis on two seperate occasions spending over $1600 in flights, driving and hotels only to arrive and on the first visit to find out the truck wouldn't even start. Total waste of time. Still I stuck in there as the manager told me the truck was ready to "rock and roll". It did NOT rock and roll - not for a second...after waiting all that time, I finally drove it only to discover it was nowhere close to being ready for sale. The truck has major mechanical and functional issues, including a non-working speedometer and odometer, high idle, (2000 rpm!) repeated stalling during my test drive on major roads, a non-functioning choke cable, no spare tire, faulty door locks, a rear hatch that doesn't reliably latch, and numerous other issues that are completely inconsistent and frankly way out of line with a $25,000 asking price. Who does this owner think he is??? The truck is represented as having approximately 93,000 miles, yet the odometer doesn't function, making that figure impossible for me to verify. That raises very very serious questions that any buyer should investigate carefully and that the proper authorities now know. Throughout this process I received conflicting information from different employees, repeated broken promises, surprise fees, and a complete lack of accountability. After waiting more than a year, I was presented with a $550 service fee and told I would have to pay additional money to repair other outstanding issues - I was also told I would have to pay $250 to repair a fuel door latch that affects the security of the fuel tank. Instead of acknowledging my concern, I was told that fuel tampering would only be an issue "if you live in a bad neighborhood." That was an inappropriate and dismissive response to a legitimate safety concern. Are you kidding me? Despite all of these problems, I still made a fair As-Is offer, accepting the truck exactly as it sat and assuming responsibility for all future repairs. The response? I was simply told the dealership could not sell the truck at this time. After investing more than a year of my time, that response made absolutely no sense. Based on my experience, there are enough inconsistencies surrounding this transaction that I believe it deserves to be reviewed by the Better Business Bureau. Prospective buyers should independently verify every representation made about any vehicle before signing anything. The only reason this review receives one star instead of none is because there was one employee whom I felt was honest and trustworthy throughout this ordeal. Without that individual, this would have been a zero-star experience if Yelp allowed it. Buyer beware.

Buyer beware! My husband and I had an appointment to see a particular truck he found onl line…read more Spoke with a salesman via email who stated that the truck would be out front waiting for us. We drove over an hour to find out the salesman that emailed him wasn't even there and they has sold the truck right from underneath us the night before! The GM blamed it on AI! Not professional at all!! Bad business!

Service has always been awesome! Chris and crew are top notch. Thanks for taking care of us and…read moreour trucks!

I was visiting from out of town and my GMC Acadia started throwing codes and was having temp…read moreissues. I pulled into the service area for United and was greeted by 3 very friendly folks. They looked at my car and had a tech out to quickly diagnose it. They jumped in and fit my car in for repair right away. Within 3 hours, it was fixed and I was able to get back on the road back to Kansas City. Based on this first impression and good experience with them, I would absolutely recommend the service department at United. Big thanks to them for not throwing a wrench in my travel plans (pun absolutely intended).

0 stars!!! Drove 2hrs to be lied to about price of vehicle and hidden fees. Worst experience at any…read moredealership out of the 15 different in the past I've purchased from. Saw the vehicle on marketplace and price was clearly stated. After some talking with sales rep he then proceeds to tell us about all the other fees and a $1500 fee for not financing through them.

Tried to buy a 2025 GM Sierra 2500HD truck from Doug Johnson and he confirmed that the truck was…read moreconfirmed using my credit card. I caught him lying 3 times as now the truck cannot be purchased. In between this I sold my truck and have nothing to drive after he confirmed the deal in writing and told me the truck was mine. This is very deceptive and a warning for anyone trying to business with this dealership. I called and left a message for his manager and never received a call back. Buyer beware here.

Went online to schedule service and it didn't show any openings for 6 weeks. Called the next day…read moreand they said the could probably improve on that and would get back to us later that day. Never heard from them after 2 weeks.

Scheduled recall service work, per Ford parts were available. Used their concierge service to pick…read moreup my truck, get a call they have to order parts. They scheduled appointment for following week. Get a call the day before saying parts aren't in. They come to pick up truck with work order stating parts are in. They call saying they didn't know I had appointment scheduled, they scheduled it and came to get it! The parts are not in and they drove my truck to the dealer and back twice! The service manager called, I returned the call and left voicemail. Have not heard anything from them and it's been nearly a month!

these guys got me in, did the deal and I was out less than an hour. Nice. Ukrainians. My peopleread more

They did a great job on my brake lines and were three times cheaper than what I was quoted at…read moreDobbs! Highly recommend them!

With everything that was going on, I was a little skeptical to start this process. I was shocked at…read morehow easy these people make the process. Yes I am talking to you Nolan! He gave me a trade appraisal had financing ready to go. I walked in the dealership signed the papers and walked out. I have purchased several cars this was by far the best experience. It was worth the 2 hour drive to not deal with the headaches of other dealerships. Thank you and I will be back in touch!

i called jim trenary dealership and told them the keyless remote they gave me for my 2023 equanox…read morestill was not working like it should and i was told maybe the battrey wasnt working and i said we changed it and it still dont work than he said to brang it in and they would look at and i asked will ihave to pay for that and he said yes, why should i have to pay for it when you gave it to me and it wasnt working that good this is bad way to do bussiness iam sorry i went to them karen polston

Read reviews beforehand drove from Alabama to Missouri looking for a specific car. Reviews pointed…read moreme to salesman Tony Coleman. Tony went out of his way to stay over on a Saturday while the dealership was already closed. Tony took a few pics more that site had. I traveled with 2 dogs and a son to drive the car back. Tony had bottles of water on his desk for all humans and dogs. I never thought I would have driven so far but was looking for the same car I already had to pull parts from older car. I am a retired firefighter/medic strive for perfection in a time of need. I must say Tony was quick on the spot and thinking ahead. His kindness and thoughtfulness made it a smooth and easy transaction. GO OUT OF YOUR WAY TO ASK FOR TONY.

Bought wife a newer car a little over a month ago, wife takes it in for it's first oil change,…read moreservice dept suggest a tune up at a cost of $600. Less than 5000 mile put on car since purchase. At no point has Gastorph offered to make things right. Just a possible undisclosed discount. Service guy tells me they don't just throw parts at a vehicle in hopes it clears the code but he's suggesting this tune up which might clear the misfire code? Is that the same? Never again Gastorph.

Best Chevy Dealership in Missouri mark my words!!!!!! Bought many cars from them and I have never…read morehad a single problem!