My experience with Driven Auto Sales was nothing short of amazing. 2 years ago, I was in the market for a 2009-2014 Toyota Tacoma 4 door and Driven Auto Sales had one sitting on their lot. I was nervous at first because this dealer was about 3 hours away from my home and I didn't like the idea of breaking in a new vehicle on the long drive back home. I decided to make a phone call and boy was I impressed. The team on the phone reassured me and even offered me a 90-day warranty on the vehicle. If anything failed & I wanted out of the contract, they would oblige. This alone boosted my confidence in the sale so I decided to make my way out to Silex, MO to take a look at the truck. As soon as I pull in, one of the sales ladies (I forget her name! Sorry!) greeted me and handed me the keys to the truck. They had it washed and sitting at the front WITH a full tank a fuel.) She showed me the ins and outs and allowed me to take it for a drive. I was blown away. This was a done deal, I just had to figure out where to sign :). 2 years later? I have put over 30,000 miles on this truck and have only had to replace a wiring harness (D*** squirrels) and a front headlight. I love my truck and I am forever thankful for the Silex team at Driven Auto Sales for not only offering me a 90-day warranty on a used vehicle but for also for having it ready to go with a full tank of gas upon my arrival. A+ service. Thanks Again! Cody A. read more

I have bought many cars over the years. Both used and new. I came to this place and found a car I liked. The service was okay while trying to purchase the car... the problems occurred after I pulled of the lot. First, it wouldn't pass safety. Then, on the way home the check engine light came on. I went to advanced auto and they said 8 codes were pulled. I made numerous calls and only one was returned. The lot didn't offer to give me a loaner or help me find another vehicle so the whole week before Christmas and if they had their way through the Christmas holiday I was and would have been car-less. Finally I got a call back and they said they wouldn't fix the car and they were cancelling the sale. The customer service was horrid. The worst I had ever dealt with. EVER. So, I purchased a different vehicle from a different lot. If you are in the market for a used vehicle, I strongly urge you to go to Geoff Rogers autoplex and at all means, avoid driven auto sales. I would not refer anyone to driven, nor would I ever return. read more

I should give it 0 stars. But let me tell you my story. I bought a used 2007 Saturn Outlook from this terrible place. I knew these cars where known for transmission issues so I searched around until I found this one with a new transmission with a 2 year warranty. (So I was told) A day after had the car it was leaking transmission fluid I took it back they refused to take it back instead they fixed the leak. (Ok fine) Then 6 months later the transmission goes out I go to transking in troy to use my warranty. Well they had put a duplicate of paperwork from another car in the glove box. ( yep wool was pulled over my eyes) I called and called no response finally I go up there and Eric Carmichael the owner comes out yelling and screaming right along with his wife saying "we own this place get the hell out of here your not getting any thing for free" I told them I dont want any thing for free just what I was promised after 2 months of fighting and multiple trips up there no resolution Eric would litterly hide from me when I showed up. Finally I trades the car in and rolled over my loan. Worst place to ever buy a car! The owner is a terrible person and treats people like garbage. And they are all lyers. ( yes I am bitter put your self in my shoes I was lyed to and deceived on purpose) read more

My 19 yr old son bought a truck in Aug, 2017. Title was not immediately available, but they would call when they received it from the bank. No call was ever received from them regarding the status of the title. My son took it to get an oil change and 12 point inspection showed several safety violations at the end of September. Since the truck had not yet been licensed, he called Driven to obtain repairs and verify it would pass inspection. He brought the truck back (4.5 hours away at college) and received a new inspection after a minor repair. Still no title. My son comes back from college at Christmas, with no one from Driven calling him about the status of the title. He made a few calls during this time and was continuously told it was a problem with the state. More repairs were needed and more safety violations were noted by the mechanic. My son visited Driven in OFallon, since the Silex location was no longer in business and met with the owner, Eric Carmack. Eric was completely rude to him and his friend, and indicated he was not willing to work out an arrangement for repairs. This is when I started handling the situation. I called several times a week for a status update on the title, with multiple calls to the state of MO DOR. I also tried to talk to Eric to work out arrangements for the repairs since the truck was 4.5 hrs away. He was completely unprofessional and tried to convince me the vehicle needed to be brought to OFallon for his guys to look at it and make the repairs. At this point, the truck is no longer driveable due to brake issues, and my son had to buy a cheap car for transportation. Jan 25, 2018 the title was finally available for pickup, but still no resolution or cooperation from Eric for repairs. He tried to convince me the truck had to be with me when the title was picked up for VIN verification. Since I know this is done with an inspection, and he had copies of 2 failed inspections, this was an inaccurate statement. We finally work out an arrangement on Feb. 13 for payment of repairs and licensing late fees. I HIGHLY RECOMMEND IF ANYONE ELSE HAS THESE PROBLEMS, TO FILE A COMPLAINT WITH THE MO DEPT OF REVENUE. In my opinion, Eric is unethical in his business practices and do not want anyone else to be treated this way. read more

Terrible place to buy a vehicle. My wife and I purchased a 09 Dodge Journey. The day we left the lot with the car we had to stop by a mechanic shop in Moscow mills to have the vehicle looked at because the heat was not working in the car and this was mid February. We leave the car over night with the mechanic and pick it up the next day. The mechanic says he flushed something so the heat now works. After a few days the heat of course stopped working again. At this point we are frustrated but want it fixed. We repeat the same process with the mechanic and move on. We are now going it to summer so it wasnt as easy to notice. Of course winter hits again and the heat is still not blowing how it should be. We contacted the warranty company (which we had to have the warranty to purchase the vehicle so we were told and that was an additional $3000 added to our loan. The warranty company says take it to a local trusted mechanic (not the guy who has not resolved the issue in two visits) so we take it to our trusted mechanic in Warrenton and he tells me that the car needs a heater core. The warranty company says they won't cover a heater core. I contact a person at the dealer to address these issues and of course the person who told me I had to buy the warranty is not available so I have to deal with a new guy. This guy is going to help me he says. He says to take the car back to the mechanic in Moscow. So we do and he has the car for a week. We pick the car up and the mechanic says that it does need a heater core and that if we would have went to him first he would have lied to the warranty company and had it replaced. Back to the dealer. We play phone tag for about a month finally I speak to the new manager and he says he will contact the warranty company and let me know what's up. About a month later I go to pay my car payment at my bank and they let me know the half of my warranty money was credited back towards the principal of my loan. I never agreed to this but it happens. Now my vehicle that we have purchased from them has more issues than one could imagine. It needs a heater core still, I had to replace the alternator not even a year in plus we have major electrical issues and now no warranty. This purchase was a huge mistake and now I will be lucky if the vehicle runs after being paid off. I would have bought a Craigslist special had I known I was purchasing a money pit. The company only cares if you are looking to purchase a vehicle. That's probably why it takes so long for them to return a call. Save your time and money please shop elsewhere. read more

I took my trade in to driven auto and while buying my car was easy and everyone was nice, after I left the lot it seems as though I no longer matter. It took me a little while to get them the title to my trade in due waiting on it to come in the mail from my bank. I bought my car at the beginning of October and my trade in still has not been paid off. I was unaware of this until a week ago when my bank for the trade in contacted me about not paying my payment. I contacted driven auto who told me bookkeeping would be sending the payoff out that day. almost a week has gone by, the trade in still has not been paid off and I have attempted to make contact with the person I was working with and have not received a response. I am most likely going to take a hit on my credit and they have no sense of urgency or priority which is very upsetting. I was lead to believe they cared about their customers and its absolutely doesn't feel that way at this point. read more