I can not say anything but good things about Drivetime Riverside location. I went in this morning to purchase a car. I was assisted by Beverly Chance who was not only knowledgeable and accurate, she was also very personable and made me feel special during the entire process. I had a previous experience with Drivetime in the past which led me to go back to this company. Thank you Beverly and the entire staff that assisted in my successful purchase of my vehicle. I would recommend her and that location to anyone I know who is in the market for a vehicle. read more

Great experience with Isidro Martinez on the sale of a car today. Love it! Super fast and helpful.

The manager Alando or whatever his name is was a total jerk completely unhelpful and ruined the sale for one of his guys. (I think the guys name was Kirk / Kurt ) asking for ridiculous documentation expecting people to jump through hoops and honestly told me he was too busy for me so instead, I went to enterprise car sales right down the street Kevaughn's( 951-509-5800) and his finance person ( britney ) gave me amazing service and bought a car within two hours and even delivered it to my front door ! The manager ALANDU ( or however he spells it ) is clearly a jerk who thinks very highly of himself and is full of crap. They also asked me for a signature card - because we own a business ...... something that DOES NOT EXIST ! Personally I think the guy was acting as if he was smarter than he actually is - The original guy Kirk or Kurt ( can't recall ) was amazing and helpful but his fool of a manager was absolutely ridiculous! What kind of foolish salesperson RUINS a sale ? It was a sure thing evidenced by the fact I actually bought a car within a few hours of dealing with the stupidity I wasted a few hours on ??? That manager SHOULD be fired. Adding a pic of the great car I bought at ENTERPRISE. read more

DriveTime Used Cars - Used Car Dealers Near Me - Riverside, California

First off I have no clue what these other people are talking about ,I had the best car buying experience ever,period Friendly professional courteous and straightforward,no games or gimmicks . I got the car I wanted at the down payment I wanted and no hassle no bait and switch and no headache,1.5 hours and I was driving away in my new car ,thanks drivetime read more

DriveTime Used Cars - Used Car Dealers Near Me - Riverside, California

DRIVE TIME: They Tried to Steal My Time and My Sanity (and Failed Hilariously?) Okay, so I went to Drive Time in Montclair and Riverside to get a car. You know, where folks with not-so-perfect credit can hopefully drive off in something that isn't a bicycle. What I got instead was a comedy show - except I was the one being laughed at (probably by the clowns they have working there). First off, they said "no money down online!" Sweet, right? Wrong. Turns out, that was just the opening joke of their terrible stand-up routine. Then came the paperwork parade. I gave them ALL my grown-up business papers. Like, the official stuff. Bank papers? Yep. Business papers with fancy stamps? Got 'em. My government ID number thingy? Handed it over. I felt like I was showing my homework to a teacher who keeps losing their glasses. Next up: the car test drive obstacle course. They made me drive THREE different cars. Three! It was like they couldn't make up their minds, or maybe they just enjoy watching people sweat behind the wheel. Hours of my life? Gone. Vanished. Like socks in the dryer. And then the big punchline: "You need two thousand-something dollars!" Huh? Where did THAT come from? It wasn't in the online joke sheet! But wait, there's more! They wanted a "signature card" from my bank. I called my bank (and the big fancy banks too). They all said, "A what now?" Apparently, this "signature card" is like a unicorn - cool to think about, but doesn't actually exist. I even got a letter from my bank saying I own my business, plus all the other papers. Nope! Not good enough for the Drive Time funny guys in Riverside. The best part? They acted all snooty, like I was the problem. Dude, I was trying to give you money! Six hours of my life I'll never get back, all for a car I didn't even get. It was more painful than watching a cat try to do algebra. So, if you're thinking about going to Drive Time? Don't. Just don't. Go anywhere else. Sell your old socks online. Take the bus. Walk. Anything is better than dealing with these clowns. Drive Time? More like "Waste Your Entire Day Time." You've been warned! read more

Purchased car at DriveTime, purchased a warranty, worked with Zackary Wisneski, very nice. However, 2 weeks later, car lost power, was told by the warranty company, SilverRock, to take it to Big Brand Tires. Purchased car on 7/15/2025 and car still isn't running correctly, loosing power eve. After having the inner turbo charger hose replaced. read more

Bought car from Drive Time and was a great experience. Usually, I do not like to go in and go through the whole process, but Zachary W. was awesome. He made you feel very comfortable, was very friendly and even had great sense of humor. If you go in to Riverside Drive Time, ask for Zachary. He will treat you great! read more

I needed to get a car and Drive Time Riverside approved me. They told me nothing was wrong with the vehicle and that it had already passed an inspection. Turns out they lied. They lie about passing inspection. I drove the car for two weeks and the engine light came on. Two cylinders were misfiring and it turns out the current spark plugs not only needed to be replaced but were burnt in the socket. Also the radiator fluid was really low. I have worked on cars with my Dad. That stuff doesn't happen in two weeks of normal driving yet Drive TIke and there warranty people tried to tell me that stuff happened during my time driving and that they weren't responsible because the car passed their inspection. When I told the repair personnel what Drive Time and the Warranty people told me, they said that kind of engine problems were impossible to have happened in the time I had the vehicle. Don't ever buy from them. Drive Time is a ripoff. I'll never deal with them again. They lie to your face about the car passing inspection so you end up responsible for anything wrong. Buy a car somewhere else I wish I had. read more

I came in for my appointment with Isidro Martinez. Everything went quick and very well. He answered all my questions and handled my portfolio quickly and efficiently. Great conversation and customer service was phenomenal!!! Highly recommend Isidro Martinez if your looking for a smooth transaction in purchasing a replacement vehicle. read more

I called to cancel my appointment and the rep who answered the phone was extremely rude and dismissive. I'm glad I didn't waste my time actually going to this business. read more

Sadly, I agree with the comments. The customer service here sucks! I spoke with Aaron (the supervisor) regarding a car that I intended to buy but was informed once I arrived that car is being sold and no longer available. I drove out with my family of six and once I arrived they told me the car was sold!!! In addition , the sad part about it is..the same representative that I was speaking too was present during my visit and didn't apologize, try to fix the issue, or introduce himself. He was in passing the entire time I was with the other representative.. He passed me off to another Aaron (representative) who was just as rude and unapologetic regarding the situation. Their energy screams ...idk what I can do but I'll try try to do the bare minimum and give you what I got.....jumping ahead.. my fiancé came in to ask a few questions and within 2 minutes of the convo we left due to the nonprofessional staff member (Aaron) we encountered. My fiancé was not aware of the credit check process so he asked questions regarding my income and you would think the representative would understand because he was sitting with our 4 kids in the car for over 2 hours while I get everything figured out (started the whole process over due to their mistake of selling the car I drive out for) The representative hit us with frustration and rudeness and mentioned his patience is thin since my fiancé asked questions he had already answered with me independently. Trust me, when I say this establishment does not have professional customer service and I would absolutely avoid both Aaron's in the dealership if possible. I recommend going to any other drive time but this one. I wish I would've seen the reviews before I came out. Please feel free to message me directly if. You have any questions regarding my visit. read more

they sold my fiancée a lemon he was only able to drive it for 2 days when the check engine light came on. it's been in and out if the shop, and the car officially will not turn on and the refuse to do anything about it. Do not go to them, you will be highly dissatisfie. read more

Sold me a lemon so kind at fist, just wanted my money & now that I get I contact with them there so rude and disrespectful. So Sad how I was treated ! read more

Isidro and Maribel were amazing and excellent. The riverside office took care of my car needs for my first car purchase. Shout-out to the riverside team keep up the great work. A very fast and easy process. May God bless yall and all your efforts for keep the customers happy. If you are in a need of a car, GO TO DRIVETIME IN RIVERSIDE. TELL EM MAIL MAN GREG SENT YOU read more

The quotes they generate online and email to you are a scam just to get you there thinking it's a deal. I brought all the paperwork and I had an appointment but no one acknowledged me. There was an elderly sales person who looked through my paperwork and handed everything back and he said I wouldn't qualify for a down payment under $6000. He refused to even try to find me a financing option. Wouldn't even show me cars. I was in and out in under 10 minutes. Terrible customer service. I went to Hyundai and I left with a brand new 2022 Hyundai Accent for only $1500 down and $359 monthly payments. Sucks to Suck. BTW, go see Larry and Tony at Riverside Hyundai for HELPFUL AND FRIENDLY service unlike this crap hole. read more

Bought my car there like almost 4 years ago, they gave me a fake carfax report, stating that my car never been in accidents, I've to a few paint shops lately and they all told me that it looked like my car was in a accident because of the paint job they did, the front hood of car and the trunk color is changing , but the rest of the car is fine, so I got a complete detail ( which I usually just clean car myself ) the guy found glasss between the back seats and underneath were they fold when he was cleaning trunk. So now I know for sure it was in a accident, DriveTime is a horrible company please don't get a car here they are a bunch of liars, greedy and selfish, I'm already over paying for used car and they lied to me to sell it for more I called a fraud lawyer. To see what I can do, But please get your car fully checked if you do buy from there. read more

I saw a RAV4 hybrid there and I went there earlier than my appointment. They started helping me right away. I had a trade in and they traded my car with higher value than any other place I visited. I had a loan through my credit union to get a car and Drivetime had all paper works ready but I was still dealing with my credit union since no one was answering or they kept transferring me to the wrong department at credit union. Each call to credit union took about 30min-1hour something wait time. I was losing my patient but everyone at Drivetime was so friendly that they kept me sane. They worked until the last minute with my credit union to make sure I don't have to walk back home lol I love the RAV4 hybrid and looking forward to many drives in this car. Im still figuring out the color since it's blue but it's also green but also black. Anyway, I love it. Shane, Terri, and everyone else who helped with the transaction, thank you! read more

DriveTime Used Cars - Used Car Dealers Near Me - Riverside, California

So much to say but I'll start with I will never purchase a car from this location they are unprofessional, they lack knowledge and have very poor communication skills I came in on a Tuesday (had an appt) and still sat for 1 hour 6 mins for them to tell Me the car I wanted was not ready and to come back the next day that was ok it happens but I told David Contreras I was on short term disability so wanted to make sure I gathered ALL INFO needed ... he said that's no problem and he gave me a checklist of what was needed so I gathered all required documents and when arriving the next day I provided my documentation when they reviewed what I brought they didn't like things that were addressed to whom it may concern vs to DriveTime a little nit picky and not what David told me to bring or how to address The checklist was NOT specific on terminology again no problem I was willing to correct after spending 4 hours waiting now I do not live in riverside and David had NO consideration or care for my travel time, my documentation- which is what he specifically asked for or the fact o would now have to return a 3rd day!! Each time I called to confirm or validate something He was "I'm meetings or with a customer " yet all 6 hours I was there he was never interacting with customers David provided a bogus list and gave me the run around for 3 days each time I asked for clarification Not how a Manager should treat clients if he could not assisted or approved the deal a simple "hey the deal won't work" would have been no issue Last year I bought a car from Drive Time In LA and boy not only were they accommodating but straightforward and all about the customer but considerate of my time and drive. prior to that I had a purchase I in Montclair and again amazing service riverside is the bad apple in the "bunch of DriveTimes" I want to wrap my review up with after 3 days of me chasing things for David that he had no intention or interest to even get approved. Today in 2 short hours I went to another dealership got approved and now home with my new car because Im a person with decent credit a great job and stellar payment history so not a tough sell as a person to loan to! Now there not all lazy or lacking sales and customer facing skills Beverly was really amazing and helpful but her hands were tied with what to do and she was getting no direction from David If you want to use DriveTime I would say go to Montclair or LA you will get the service you deserve at Riverside DriveTime you will receive service way below the industry standards. read more

The commercial lied! I did the pre-approval online. And when I got there, they gave me a lot of drama! The car that I selected was filthy inside,and the carpet was dirty ! I wasn't appeased. Then, the salesman wanted $7K down for a $14,369...2015 Chevrolet Malibu. So, I asked him was he crazy! I wish they would just go out of business. read more

Great experience here. Staff was super friendly and helpful. Online process is exactly as stated. Made appointment with this location. Car was available, as expected. No pressure, no hassles or haggling. Office was clean, plenty of seating, customer service was on point. In/out without a lot of wasted time. I felt everything was up front and honest. Couldn't be happier. Will recommend! read more

DO NOT TRUST THIS COMPANY. Last year I purchased a '13 Nissan Sentra. One day I'm driving to work and the car stops working on the freeway, ON THE FREEWAY, I could have DIED (i live in LA). Luckily I get it to a mechanic and he says that the car needs an entire brake system, a brand new transmission and a new battery. Quoted me at $4500. My soul left my body. And then it returned to my body and I was LIVID. DriveTime would not take responsibility for any of it. They said that it is normal wear and tear.... I hadn't even had my car for a full year at this point. This was last December and now my check engine light comes on again. I took it to the mechanic and he says $450 for a new mass air flow meter. This company is full of dishonest and unsympathetic people that are out to make a dime. They will lie to your face, scam you, and sell you a lemon of a car and won't help you out when the entire car is falling apart and you can't afford to make your car payments and pay almost 5K for repairs. This company priced their cars at an 'excellent' condition Kelley Blue Book price but the car is a piece of shiet. This is my first financed car purchase and it is the worst and MOST EXPENSIVE MISTAKE OF MY LIFE. When this happened I called to speak to the store manager and I even called corporate and everyone was very rude to me. Everyone said the same thing to me, that it was "wear and tear." read more

My husband and I went in with out an appointment. We ran our applications the night before and had in mind what we were going to pay and had a few cars in mind. Both of our cars were already paid off, so you can imagine our hesitation in getting a new one. We were paired up with Bo, who was amazing. She was kind, professional, thorough and knowledgeable. We looked a couple of cars before making our decision and she was patient through it all. What I appreciated about our experience was no pressure from having to buy a car that you normally get from dealerships. It also helped that everyone was friendly. They offered us popcorn, waters, coffee. It was a pleasant experience. I did have an issue after, about a week or two later we received a phone call that we took the dmv papers with us so now we had to fill them out again and send them back in order to get our plates. For the sake of not having an argument, because we did not take those papers home with us, (they could have owned up to misplacing the papers and I would have been ok with that) we filled them out and sent them back. My friend owns a postal annex so I used his store to send the papers. The first time I sent them, they called and called and I gave them a tracking number. My friend was able to confirm that it was delivered, someone signed for it and they lost that package too. So I had to fill the papers out yet again and send them through my friends postal annex. When I spoke with the receptionist at DriveTime, I explained that my friend owned the place and was able to easily track my packages. Her response was oh, I apologize for the inconvenience. We will be sure not to lose it this time. Gosh that was such a hand to the face moment. I'm still giving them 5 stars because everything was great up until the whole paper situation. They should be better organized and have a type of office manager who has a sign in sheet to track all packages coming in and out of the facility. The biggest opportunity for them for me was organization and accountability. read more

Ran my credit over twelve times for a pre approval (which they claim wont affect your score). NEVER gave them permission to run anything EVER! If anyone else has had this issue DM, lets start a class action suit. read more

Isidro helped me out when I was in need of financing my vehicle and on a budget. I was able to get the exact car I wanted and at a good rate with excellent costumer service. He was accommodating to my circumstances and needs. You guys have no idea how much this means to us as a family. Would 1000% recommend my friends and family. read more

So about a month ago I bought a 2018 Chevy Malibu. 10.2k down. I just wanted whatever car I wanted. Well I chose wrong. I was told this car was good. Runs well and no damage whatsoever. I was also kinda pressured to purchase the warranty which is complete shit btw well I drive the car hike noticing less power. When I got home I turned the car on again and low power/check engine light came on. It was not drivable. So I called the warranty service to see what the diagnosis was and it was horrific. I had to get the catalytic converter replaced, o2 sensors, oil lines, and the turbo. Well I thought that was it but there's more. The car today still doesn't run and I'm already making payments on the loan. I called drive time back and told them about the issues and they were rude and oblivious on what they gave me. I should've returned the car. No one should ever goto drive time. They will con you and sell you lemons. read more

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I don't leave reviews very often, but just wanted to let everyone know that Drivetime in Riverside is very courteous and made the entire process very painless and very enjoyable. The process of buying a car is not usually this painless but Isidro made it very easy and didn't take long at all, I will refer all of my friends, that need to purchase vehicles to utilize DriveTime and ask for Isidro read more

Had an appointment with my mom this morning at 10:15 and they couldn't even acknowledge the fact that it was already over an hour and going onto the second before someone even could speak with us. HORRIBLE CUSTOMER SERVICE not only to my mom and myself but to others as well. Next time you set appointments it would be nice if you could actually attend to those who made them. Otherwise, what's the point of making an appointment? Falling behind ten minutes, understandable, half and hour.. pushing it... going on almost noon. Unacceptable. I work in the hospitality industry where I deal with customer service on a daily and let me tell you. They really need some work. read more

Had the utmost amazing experience at DriveTime in riverside , thank you to Isidro he took the time to understand the predicament I was in and helped me get a car I really wanted . I highly highly recommend this place to anyone looking to get a car without the huge dealership hassle. Thank you again to Isidro at DriveTime in Riverside read more

Isidro is awesome! He helped us get into a great car. Anyone looking to buy a car I recommend going to see Isidro!

We went into drive time to trade in our car and our salesman Isidio was rude and unprofessional we weren't able to trade in our car since you have to have it for a year and once we finished he didn't even look at us or say anything so we just got up and left. read more

Unfortunately, I didn't even make it through the door because the receptionist has terrible customer service and phone skills. I called to schedule an appointment on 9/26 and the woman who answered the phone was not friendly at all.. it was like i was talking to myself. I was confused whether she could hear me or not. I was shocked by her lack of phone skills, and she just hung up the phone with no goodbye. It was just awkward exchange and made me not want to go in. A receptionist should be friendly and the face of the business. I'll go to a different drive time. read more

Total waste of time they say your pre approved then when you get there the double the down payment and double the amount of your payments on a crap car Don't waste your time with them read more

I tried to buy a car from them but was unable to complete the transaction. I had already arranged financing with my credit union so essentially it was a cash deal but no matter what paperwork I supplied to them it wasn't good enough - they wouldn't even write up a sales contract for me to sign to take to the CU. All they would give me was a document that just described the car but it wasn't something the CU was going to accept and cut a check for. It was weird to say the least and set off my hinky meter as was their refusal to let me take the car off-lot for my own mechanic to look at it until they got a signed contract (ie, sold me the car). Ostensibly they would have taken the vehicle back within 5 days if my mechanic told me it had problems but I question whether that would have been as easy a process as they described (given they would have had a signed contract and the cash) and in any case 5 days isn't much of a buffer if the car had significant problems as many commenters have reported about cars they purchased there. And wasting two days driving back and forth between them and the credit union just to have DriveTime repeatedly tell us they wouldn't work with us was a giant waste of time. In the end we found a comparable vehicle for a lower price somewhere else with a 30 day return policy and went with that one, so people reading this should save time, money and aggravation and buy elsewhere. read more

Lack of professionalism obviously has not still been addressed as the photo attached represent. Your personal information and vetting process for loan approval is concurs at the front desk near the Manager and Finance Manager. I can understand the openness to make the environment welcoming, instead it allows for every other customer to be able to hear your complete conversation and personal business which is inappropriate to say the least. The lack of customer care is ridiculous. The store manager literally had to push the salesmen physically into the back room, as he began to get quite hostile when questioned over the bait and switch. When I say bait and switch, I mean when your looking at a vehicle and the apply as directed it gives you two scores and a down payment with no range as to total loan amount. Then when you call on a specific vehicle and they pull you up they know then if that deposit will cover it or not, yet they will not provide that information. Their approach is to get you in and show you what that gets and try and put in that instead of just simply saying you would need a said such amount. Employees D. Holt and S. Robison May sell a lot a vehicles from what they said, but practice unethical practices to do the job, and Mr.Robinson can become extremely agitated and can barely be restrained even by his own boss. I honestly cannot say that every experience happens in this manner, but looking over reviews there are many consistent statements in my post on today's visit. Years back I purchased a vehicle and due to illegal loan process or handling I was part of a class action lawsuit and they had to pay the difference of my loan, so yes this a hare reality of a review, but real! I will be filing compliant against the dealership, and the salesmen as well with the DMV and the Better Business Bureau, which the DMV can And will suspend, or hold the license as this tactics are inappropriate and they will take swift action. BTW, they likely have the cameras rolling and with that said cannot deny the anger and hostile actions of their salesmen. B. Barber B.Barber read more

DriveTime Used Cars - Used Car Dealers Near Me - Riverside, California

this is by far the worse drivetime ever. My previous experience with Drivetime was great and so I recommended them to my daughter. Riverside has the used car salesman mentality. No transparency, no honesty. Shawn literally tried pulling multiple bait and switch techniques with no success. I am thankful I was there to protect my daughter from these rip off artist. Beware Beware, you're better off hitting a buy here pay here lot (better deals and believe it or not more honest salespeople). So disappointing read more

After getting screwed by Moss last month. I came here and Philip was amazing. I'm so happy after everything to have a car I like and can afford. Thanks you!!! read more

DriveTime Used Cars - Used Car Dealers Near Me - Riverside, California

Not sure what happened to this place? I've purchased 2 cars from here in the past and the service was great. I chatted online with some person named Carrie M and she told me I was approved for a new car with only 95 dollars down. I set the appointment and went down there. I should have known when. I got there and noticed I was the only one in the dealership. Some crazy lady named Terri who didnt know what the heck she was doing on her computer told me I needed 10k down for a used car. Lol no way Teri. Drove down the street to Extreme Auto and I left with a 2016 Kia Sportage with zero down. Kiss my ass Drivetime! You are a bunch of crooks and you lied to me and wasted my time. The only reason you got 1 star from me is because I had to leave a star to let people know how horrible my experience was. read more

Inefficient!!! My sister went two days ahead to complete paperwork with one sales associate and returned two days later to pick up the car with a different associate. 3 hours later the car has a note apparently that says it needs to go to the shop. I guess this was missed two days prior. While waiting for the results of the cars outcome my sister is shown other cars that are of course more expensive. The process of test driving and completing new paperwork will take an additional hour. I have never and will never purchase a car through DriveTime. read more

They still don't get it. Day 31... Carlos, or whoever reads this. I called the dealership today and nobody could help me because they say I need to speak with you. I did that twice today as Im sure you recall, and you informed me twice that I needed to speak with a dealer. What gives? Do you really know what your doing? Do you understand that I do not want to waste any more time on this. Its bad enough that you tell me that the monies paid towards the ownership of this vehicle count for nothing and go to "The cost of the vehicle" or "use of the vehicle". Well today is the 31st day my car has been in the shop. What "use " exactly are you referring to? I have no use, no rental car and quite frankly am being royally screwed by your company. The BBB obviously wont help, you folks obviously do not give a fuck. Its obvious. Winston called me a hypocrite and fucking Annie called me a liar. Very unprofessional. I demand a written apology. Furthermore, I find your CSR's in general to be unhelpful and uninformed. Weak on the phone and most likely would perish if they had to actually line and close deals or carry on a convo outside of your scripted bullshit. When will someone actually take care of me and do the right thing? When. All I want is to drive to work and football practice daily. Thats it. I was sold a vehicle that was broken when I received it from you. All I have heard is excuses , insults and ineptitude from you folks. Also, I prefer to speak to Carlos' boss. I want to speak to a decision maker, not an errand boy or girl. OK. Stop bullshitting me. This all happened because you sold me a car with a bent axle. Not something I did. You did this. Here is what I really want. 1. My down payment, plus all monies paid to DriveTime, totaling $2435.00 towards another car. Or: 2. A rental/loaner car provided to me gratis until my truck is repaired properly. And then I keep the truck. Regardless of the colorful language , you owe me one of these options. I do not apologize in the least as I have had to fight for even the preliminary repairs to be done and it feels as if I have to fight just to be treated fairly and justly. Do all client's have to endure this, or do they normally just roll over and take it? That's never me. read more

Bought a 2015 Honda Civic from this location in, August of 2018. When I first seen the vehicle it was online of course, it looked fine, there looked like there was no body damage. When they picked the car up from the Claremont location and brought it to Riverside, this was the first time I seen it in person. I test drove the vehicle, I was asked to look the vehicle over and note anything that was out of the ordinary. I inspected the vehicle, then noticed that the front bumper was damaged, there were gaps between the headlights, paint peeling, and on the back bumper a molding coming off. I brought this to the attention of the, General Manager, Manager, Sales person (Beverly). I was told that is cosmetic, there is nothing we can do about it if you want it repaired you will have to pay out of pocket on your own. I really liked this car, so I left with it, but all I could think of at times was the bumper and how much would that cost me? On another note I surrendered the vehicle recently. I received a call from my insurance company that the lien holder was claiming I damaged the vehicle. I called the lien holder and asked what was going on? I called my insurance company and asked what the claim was about? The lien holder was claiming I left scratches on the front, driver side, and back bumpers, and the passenger mirror was scratched. I let them both know that I left the car in the condition I purchased it. I felt the lien holder was trying to scam my insurance. I also felt the company that picked the vehicle may have been responsible for the damage. I was told by a rep for the lien holder, (Bridgecrest) that they do this if there is damage, ah no this is the first time in my life of owning a car that this has happen. The rep then told me, if the claim is approved the money won't go to fix the car, the money will go toward the balance owed. Who does this? Oh and i was including this vehicle on a BK being filed. So therefore they should not have pursued this. Overall this company is crappy. The car had a blue book value of $11500, they sold the vehicle for 19,500.00. Like $8000 over the blue book. Buyers beware. read more