Very professional during the reservations process for a drop-off/pick-up at LAX. Promptly and…read moreaccurately answered all our telephone and e-mail questions. Since it was the first time using HCS, I called the day before to confirm our reservation and pick-up time, and was assured the driver would be on-time. And then they stood us up! Fifteen minutes after our scheduled 6:00 a.m. pick-up time, no HCS car. I called to see where the driver was. The dispatcher was very polite, and assured me of a prompt callback. Ten minutes after that, I started loading our luggage into our car for the drive to the airport. Dispatcher finally called back and told me he couldn't reach the driver, offering the opinion the driver might have overslept. Luckily, it was a low-traffic-problem morning, and we made our flight, even with having to take the time to deal with parking and shuttles. I called back from the road, just to make sure HCS would cancel our scheduled pick-up when we came back. Dispatcher was very apologetic, and offered to comp the pick-up if we chose not to cancel. Kind of pointless, since we would have our own car waiting for us, but it was a nice gesture. Never did find out why they didn't show up as scheduled.

Easy reservations with friendly, courteous & accommodating staff and drivers. I would definitely…read morerecommend! The owner is attentive and handled my special requests well. I needed a gentle driver to transport a friend of mine to a follow-up visit after surgery, and we were not disappointed! The driver he sent was polite, friendly very helpful and patient, not to mention an extremely careful driver. I used their SUV service - all the amenities including a DVD player and bottled water, and it was very clean. I had requested an hourly rental for between 3 & 4 hours and got a great rate that beat the pants off their competition. My advice is to use these guys! I know I will use them again and again in the future.

Excellent service, arrived on time he is in constant communication with you. New Car, highly…read morerecommended

Clean cars, quiet rides and friendly service! Definitely would book them over and over again!read more

So my friends and I decided to rent a stretch Hummer for some trashy, ironic Halloween fun. We…read morefound USA Limo, agreed on an all-inclusive price, and booked our Hummer. He said that it might be nice to include a few extra dollars for the driver at the end of the evening. Unfortunately, when the driver showed up, he tried to charge our card for $150 tip on top of our price. He basically held us hostage until we agreed to pay him out at the end of the night. When we called to get someone on the phone, there was no one available. The following Monday morning, we called our original contact, who was no help at all. He said we should not have paid the driver. He also did not make good on the situation at all. Overall, a fun night with a HUGE BUZZKILL at the beginning. I will never rent from this company again.

Reading the limo rental reviews, I was very concerned about having a disaster, or at the least,…read moregetting hit with hidden fees. USA Regency was completely professional all the way through the process and delivered an exceptional experience for my party of 11. The limo itself was a beautiful Cadillac stretch, with so much room! I expected to be cramped but we had enough room for several more people. Everyone was SO IMPRESSED with the ride. Very cool. Our driver was friendly and professional. He dressed as expected and drove that 3-axle beast with great skill. I booked with Ron, who was extremely informative and patient with me, as I obsessed a little about everything going smoothly. The contract was emailed to me ahead of time and clearly spelled out all costs and fees. There were no surprises, except positive ones. Ron also worked with me to get the cost down to my price range and competitive with some other quotes I had received. I would definitely use USA Regency again.

Amazing company! John is extremely respectful, on time, and never fails to put a smile on his…read morecustomers' faces. So are the other drivers. Best limo/ TCP company in Los Angeles!

BEST LIMO SERVICE IN LOS ANGELES! I used Hyeride to go from LAX to Koreatown yesterday. The…read moredriver Antonio was first-class from the second he pulled over to pick me up from LAX. He was very pleasant and well-groomed, very professional and polite. What a smile! He offered me bottled water and gum! It was rush hour in LA, and he told me he would take a faster way than the highway. He took sidestreets and we got there in less than a half hour! He told me he has been a driver in LA for 20 years, and it shows. I recommend Hyeride to everyone, they are the best. I will use Hyeride for all my trips to and from LAX in the future.

My husband and I were having a special, anniversary night out... and it was my turn to plan it (we…read moreswitch off every year). Sadly, I'm incredibly busy and we have two little guys under 20 months old... so yah, I forgot. Thankfully, at the last moment (literally 3pm the day of), I called Red Hat Limo and spoke with Jared and I am SO GLAD I DID. Jared gave me a great rate for the "small limo" which was a little more special than just the town car and perfect for our party of two. I could secure the limo for pick up at 5:45 (2.75 hours from when I called) and he'd even send some champs with the driver! NICE! Only a few hiccups in a perfectly wonderful evening, which was more than made up for by our driver Anita... She'd arrived just a touch late (10 minutes), she'd forgotten the toll road pass or it wasn't in the vehicle... minor, but we were short on time and cutting it close with traffic. Then, we got a little lost... the GPS was not taking us the right way or quite to the right location (you know how they're off sometimes?) Thankfully, it was no problem and we ended up at our destination just in time without issue. The limo was nice, clean, didn't smell weird (I've been in limos that have and are in poor shape). Anita was friendly and non-intrusive (and I've had many limo drivers who want to just talk your ear off... and I'm a talkative, happy person, so I find it hard to let them know I would rather just be with my husband). Because of our couple of hiccups and our dinner event ended around 10:45 with having already paid until midnight... Anita asked if there was any place else we'd like to go and that she "owed us" an extra half hour for the slightly late start and wrong directions. We took her up on it and she took us to a karaoke bar on our way home for a song or two. I like Red Hat so much and will absolutely use their service for all of our going out and airport transportation needs. In fact, I just had my assistant book one of our new hires with car service for this afternoon! Thank you Jared and Anita for helping us have a wonderful night out... on such short notice. We will ABSOLUTELY see you again soon :)

I highly recommend Red Hat Limo for any and all limo services you need! They are fantastic! I've…read moreused them numerous times for airports transfers and they are always on time (actually always about 5-10 minutes early which is nice), the limo is always clean and well maintained, the driver has always been very kind, professional and well dressed, they are very quick to respond with quotes or booking requests, and overall just a great company to do business with. As I mentioned, I have used them numerous times for airport transfers and have always had a wonderful experience but this last time I used them it was to surprise my parents with a limo transfer to LAX for their 34th anniversary trip. I reached out to Red Hat and they gave me a great, highly competitive price right from the get go on their white Chrysler 300 stretch limo and offered to include a complimentary bottle of champagne for my parents to kick off their anniversary weekend getaway in style. Of course they showed up right on time and had the chilled champagne poured for my parents as they entered the limo. The driver also offered to take a bunch of pictures of them and was kind enough to text them to me too! Needless to say, they helped make my parents 34th anniversary a very special and memorable one. Red Hat Limo is a great company to do business with and I highly recommend them for any limo services you need!

Top LA should have been a slam-dunk 5-star. Driver was right on time, came all the way upstairs to…read morehelp with the luggage. But, the big problem: the brand new, sparkling clean Prius reeked of cigarette smoke. And I'm sorry, but blasting the A/C with 5 pine-tree air fresheners did not help. How can a company in 2013 allow a driver to smoke in the company car? It's baffling. It's really a shame, because other than that I had no complaints. However, I'm not exactly looking to call them again for my next ride. If Sam is reading this, detail the car and instruct your guys to not smoke.

We have been using Sam for the past year, he is the best!!!! Very professional - always on time -…read morevery personalble. We always enjoy my rides with Sam. We almost hesitate to share our little secret with everyone, but he deserves the recognition! - Eric & Dawn Hartley

Always a great time in an amazing car with the best service!!!!…read moreI've been using this company for 3 years and I use them for car service to limo rides to parties. Nick is amazing

We had a great time! Thank You!!! Our chauffeur was wonderful. He knew exactly how to make our…read morefirst limousine experience perfect. The sleek beautiful stretch limousine arrived on time and took us in style to dinner and on to the concert. Once the concert was over our chauffeur was standing there waiting for us. He then suggested some places to go on the way home. We had a perfect experience, and we will use you again soon. We referred your service to some friends for their wedding. They said they have already called you and have booked their wedding limousine.