Great music shop! They have an impressive variety of good gear in a relatively small footprint. The…read morestaff was super helpful and friendly. They let me peruse and noodle about, and in the end I found a guitar that I loved. They took good care to show me the features on this particular Martin, the electronics, the neck adjustments, etc... I felt genuinely appreciated shopping there. Will be back again!

Great customer service. I needed a longer strap for my…read morebass. I was shown to a huge selection of straps with various styles and sizes. Fair prices

overcharge me on guitar setup i referred my b neighbor they…read morecharged him $80 my set up they want to charge me over $300

Great, proper local music store! If they don't have it, you probably didn't need it anyway…read more Great selection of new and used guitars, basses, amps, effects, drums, etc. Friendly staff, never felt rushed of pressured. Picked up a "previously enjoyed" pedalboard at a price I couldn't pass up . I will definitely be going back!

I was recently given a guitar to start learning on, the most obvious issue being that it's missing…read moresome strings. I figured I would take it to a local business to have it it re-strung and looked over. I waited all week to go at a time outside of my work hours because their hours are very limited. I walked in holding the guitar and the first thing that was said to me when I walked in was "we're not doing anymore repairs today". The gentleman then asked me what was wrong with it and I explained that I didn't know what and wanted it looked at. He offered to write up a value on it to let me know how much it could be worth, and I explained to him that my intention was to play this guitar and that would really only be helpful to know to compare to the cost of repair. He did show me a few guitars they had in house at what seemed like a decent price. But instructed me to come back when the repairman was in, which could be anytime because even though he had hours, he is a gig worker and sometimes has to leave. It largely felt like he was more interested in selling me something versus addressing the concerns I currently had. Can't blame him in this economy, I suppose. He was kind and it is a cool shop, just didn't seem like it was what I needed based on my situation. This place has a very small town, small store feel - if you're looking for a wide variety of instruments and/or consistent hours, this might not be the right choice for you either.

Great place to find out what is happening musically in town and buy tickets to shows.read more

I am a beginner violinist and went to SW on a recommendation. Rafael was so kind and helpful. He…read moreset me up with a proper chin and shoulder rest. I plan on going back for any of my future violin needs and hopefully I'll be get better and be able to purchase a nice violin from them. I tried one and it was beautiful!

One of the few shops I could find in the USA that stock hard-to-find strings... I ordered a…read morePirastro Chorda (unwound gut string for viola, but I am using for a hurdy-gurdy)... it was competitively priced relative to other online shops (mostly European ones), and arrived quickly and in good shape.

If you're looking introduced or further music in your life or your children's life look no further…read more My son looks forward every week to his music lessons. He just turned 3. They present music so it's relatable and fun.

Stuart is amazing. My 3 year old is highly sensitive and shy and Stuart knows how to work with…read moreevery type of kid to make music fun, educational, and applicable. Highly recommend.

I recently had a great experience at Guitar Center in Marana, AZ. I ordered a used guitar from…read moreanother store. When it arrived, it wasn't as expected. Johnny, who I believe is the manager (not sure), suggested I make use of their return policy. I could take it home and make sure of my decision. When I decided to return it, he spent a lot of time with me choosing another guitar, walking me through each step. I then had their guitar tech (Gunner) set it up for me. He did a great job. I'm am more than pleased with Guitar Center and will certainly return their for future purchases. I am a semi-retired professional with 36 years of performance history.

Staff is pretty solid here, especially the luthier. Very personable and spent some time offering…read moreup info and help which was appreciated since I am new to playing the particular instrument I brought in. In general if the staff isn't busy you'll usually have someone greet you and offer help. It's nice to have a physical store that you can go to try out equipment, get repairs, ask questions and purchase products.

I took 3 of my guitars in for repairs, etc... Great service!…read moreGlad to have qualified luthiers here in T-town! Thanks to Gabriel and his team!! Cheers, Drew M.

I brought in a high end acoustic guitar for a simple pickup installation. I called first and was…read moretold they might be able to get it done the same day or maybe the next. I arrived within an hour of my call and learned that it would be a few days since it was a Friday and they are closed Sunday. (Not bad really but I needed it was told it was probable) I was told I could pay an upcharge for "express service" and agreed. I picked up the guitar the next day. When I got home I discovered the soundhole mounted control panel with Volume and tone controls was mounted so far to the rear that my index finger was wedged between the low E string and the tone knob in order to turn the thumbwheel. I was not told or informed whether there may be an issue with placement due to bracing. I would understand I that's the case but I should have been informed or asked about it. This makes using the tone knob impractical. The express service upcharge was essentially a waste of money because I had to drive back and leave the guitar. This time a couple more days. Chuck said they were short staffed maybe they could get it the next day. It's mounted with Double sided sticky tape and/or velcro. How long could it take? Two days later with no contact I just drove back and picked up the guitar and I'll get it fixed elsewhere. I have gigs I need to play and that's what I got this guitar for. I gig professionally and did 145 shows last year. Again, Chuck said they were short staffed but my experience is delivery time to fix an issue became a moving targett. I understand things happen but this was not a good first experience with the shop. I probably won't go back. Their charges are also higher than what other shops charge in town b based on my 30 years of gigging in Tucson. Overall this is not a huge deal but my first experience with this shop including 'express service' was not good.