URGENT: Fraud, 32 Unanswered Calls, and Financial Damages -- Staunton & Waynesboro VA…read more To Enterprise Corporate Leadership, I am putting this in writing because 32 phone calls over three days have produced zero results -- only empty promises and what I can only describe as coordinated deflection. I made confirmed reservations through the Enterprise app at your Staunton, VA and Waynesboro, VA locations. Both stores called to cancel, claiming no vehicles were available. Your own app confirmed these reservations. Your corporate line then created new reservations -- which the same stores rejected again. This loop repeated for three days while your representatives told me each time that the issue was being escalated to a regional manager. Both stores told me those regional managers were all simultaneously on vacation. Nobody called me back. Nobody resolved anything. What your corporate line is doing -- confirming reservations they know or should know cannot be fulfilled, and repeatedly creating new ones while stores reject them -- is deceptive at best. At worst it constitutes a deceptive business practice and I intend to report it as such. Because I trusted your confirmed reservation, I passed on a competitor who had vehicles available. That decision cost me. I am now paying nearly three times my original travel budget for a company function, a direct and documentable financial loss caused by your system's failure. I am now taking the following steps simultaneously: -- Filing a complaint with the Better Business Bureau -- Filing a complaint with the Virginia Attorney General's Consumer Protection Division -- Posting a detailed public account on Google, Yelp, Reddit r/mildlyinfuriating, and social media tagging -- Consulting with an attorney regarding small claims for documented financial damages I still need a vehicle. TODAY. If someone with actual authority contacts me within 24 hours and resolves this, I will note the resolution in every public posting I make. If not, those posts go live and the complaints get filed. I have every confirmation number, every call log, every date and time, and the names of every representative I spoke with. I am prepared to produce all of it.

Worst customer service on earth!!!…read more I went here to get a rental car through my insurance. upon arriving at the establishment I was informed that they only have two vehicles available which is a SUV and an open bed truck . they offered me the SUV when I looked at the dash I noticed the tire pressure was dangerously low and no fuel was in the vehicle . I had a problem with the tire pressure being so low. I pointed it out to the representative. He told me he's gonna take the car to the back to pump the tires. He took the car over there and I was waiting outside. Another customer pulled up older lady and the driver for the company left with her in that car . I was informed that I'm not gonna get a vehicle today because when the driver picked us up at the body shop he saw my husband with a beer, mind you this beer was not opened. We were cleaning out our car and the beer went into a bag along with all the other stuff we took out the car , we were told to come back the next day to get a car. I went ahead and I left then called the insurance company . my insurance company told me to call another branch ,when we called the other branch they said we can't get a car because we are blocked from ever getting a car with them . so I was blocked because I refused to take a vehicle with dangerously low tire pressure .

Sean was prompt, courteous and very helpful. I would hire him again over any others. He offered…read moredoor to door winery experience and even picked the nicest ones for us!

Sean was on time and very polite. It was so nice to go to Georgetown University Hospital and not…read morehave to drive! He was very accommodating with our needs.

Honest hard working man and keeps his word. Would recommend him to anyone 5 out of 5. All 3 of my…read morevehicles that I've purchased from him have been wonderful. He will work with you with in house financing or through a bank.

This place is a joke. Sold my daughter's BF a Dodge nitro that broke down on the way home. Tried to…read moreget $$ back would only give 500 back of the 3k paid for said vehicle.waited for about 2 months while it was being fixed only for them to tell him it was fixed and he drives it home and gets half way to work on interstate and now it's sitting at his apt with a blown motor. Y'all should be ashamed of yourself for making this young fellas first experience in buying a car such a horrible mess. Y'all have scared him for life. And to beat it all they knew he was young and trusting so they asked him to sign a paper and I feel sure it was bc they knew they were royally fucking him on this vehicle.

front desk and service people were Very kind & helpful! Fixed our Lexus mirror on the spot.read more

I was directed to this body shop because they are the only body shop in town that repairs electric…read morevehicles. I had recently hit a deer on my way home from work and had damage to the front end and the passenger side doors and rear wheel well. My car which is a 2018 Tesla model X with about 150,000 miles on it Was looking a little dated and aged. I had not washed or waxed it or detailed the interior for quite some time. When I picked up my car from Taylor's body shop, I couldn't recognize it. It looked brand new. The repair work that they did was extraordinary. they also washed and detailed my car, which I certainly didn't expect them to do! They dealt with the insurance company to cover additional repairs that were discovered during the process. It was a beautiful, seamless interaction. I wholeheartedly recommend Taylor's body shop for anyone who wants a professional service, and one that goes above and beyond.

Started coming here 2 years ago to get all of our cars inspected the lady at the front desk has…read moreALWAYS been rude she has no respect nor has manners. By working in the front your the first face clients see. Manager has always been nice but unfortunately we cannot keep putting our money somewhere we are not welcomed.

We were traveling out of state from Tennessee and had some issues with our ABS sensor on our 2016…read moreToyota tundra. We stopped there because it was the closest thing from where we were having our issue. Within 15 minutes they had the truck looked at and the problem diagnosed. They were fast and friendly, and got us on our way. THANK YOU!

We had a group of 13 do a winery tour in the Hummer Limo out in Luray, VA this past weekend. The…read morelimo's seats were super comfy which was a plus. Our driver William was easy going and we never felt rushed. Overall our experience was positive and we would use VaLimo4U again in the future. Couple of things to keep in mind: 1. They do not do contracts. I asked about this when paying our retainer fee. Not a problem for us, but worth mentioning. 2. Some of the features in the Hummer Limo were not functioning such as the special laser lighting. Again, not a big deal to us. 3. You need to bring a USB cord with you to play your own music. 4. I recommend bringing your own ice or requesting it from the company. We did not have ice in the cooler for our trip. Also, not a problem for us. Thanks for the great experience!

Amazing service. Great driver. Cool limo. Highly recommend! If i could give six stars i would.read more

Yellow cab is pretty hit or miss in cville, and after using them for about a year this is the…read morefeedback/comments I have about their service. Tip 1 - if you're scheduling an ASAP ride, call the dispatch and ask them to give you an estimate of how long the wait time is at the moment. This is the MOST accurate info I get from them, the automated computer and the online estimate are just that - estimates. They're probably generated from some computer code and most of the time they're pretty close but the ONE day you need it to be right ofc will be the day it's WAY off. Call the operator instead. Tip 2 - talk to the drivers! I've ridden with 15+ drivers and pretty much all of them have been wonderful. I've had way friendlier drivers with yellow cab than Uber. Tip 3 - lower your expectations. At this point, their biggest competition is probably Uber who is just doing a better job. I've had late yellow cabs, wrong time estimates and honestly? Cabs that look like they're going to fall apart. But it will get you from point a to point b if that's all you're looking for. Overall, I'll be honest - if you have the option, I would recommend taking an Uber. Yellow cab could be a real contender if they had nicer vehicles and more accurate time reporting. Their drivers are super nicer but Uber is just more reliable.

Yellow Cab is the worse and unreliable. I've been stranded waiting for them so many times. Uber or…read moreLyft has always worked for me and the wait time isn't bad. Thank goodness for those 2 companies.