Had Facemyer out to service my units before the summer rush. Noah was prompt, attentive, and walked me through with photos all the areas that needed extra attention and why. They were not pushy on additional repairs and gave us a discount on the quoted price, since it was preventative care. Thank you Noah & Facemyer! read more

I've been using Facemyer Air Conditioning for several years, including before the recent change in ownership. Until this experience, I had been satisfied with their service, which makes this situation especially disappointing. During a routine maintenance visit in May, I was told my system was approximately 2.5-3 lbs low on refrigerant. About four weeks later, when my A/C started struggling to cool, I scheduled another visit. This time I was told the system was now approximately 6 lbs low on refrigerant, that there was likely an evaporator coil leak, and I was presented with costly repair options, including discussion of replacing the entire system. During that appointment, there was also a communication issue. The technician left to assist another job, and I was left waiting without understanding what was happening. To his credit, he later contacted me personally to apologize for the misunderstanding, which I appreciated. Before authorizing any major repairs, I decided to get a second opinion. The second HVAC company performed their own independent diagnosis. They did not find a detectable refrigerant leak, added only about 1.5 lbs of refrigerant, and my total bill--including the diagnostic fee, labor, and refrigerant--was approximately $280. Facemyer's quote for refrigerant alone was over $460. Since adding the 1.5 lbs of refrigerant, my system has been cooling properly, maintaining the thermostat setting, cycling normally, and keeping both floors comfortable. I understand that HVAC diagnoses can vary and that some leaks can be very difficult to detect. However, I found the significant differences between the two diagnoses, the large difference in the amount of refrigerant said to be needed, and the substantial difference in pricing concerning. The recommendation went from being 2.5-3 lbs low during maintenance, to approximately 6 lbs low a month later, while an independent company the very next day added only 1.5 lbs and restored normal operation. Based on this experience, I lost confidence in the recommendations I was given. I have decided to take my business elsewhere for future maintenance and repairs. My advice to other homeowners is simple: before approving expensive HVAC repairs or replacing your system, get a second opinion. I'm very glad I did. read more

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Facemyer has taken care of us for years -- from installing a new system to avoiding a disaster to regular service. I''v been impressed with the quality of the techs who to the house. It must be a good place to work since there isn't much turnover. read more

We had a local company come out yesterday who quoted us $6,600.00 for a replacing a Zone Board and then tried to upsell us to a completely new unit. We called Facemyer for a second opinion. Manny Wall was our service-tech and he had it figured out within an hour. A simple blown fuse caused by a worn wire was the culprit and the total cost for parts, diagnosis and repair was $269.56. Air is up and running and we are back in business. We could not speak more highly about Manny and the Facemyer Team. read more

Facemyer Air Conditioning and Heating - The Culprit! - Heating & Air Conditioning/HVAC Near Me - Sanford, Florida

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I have a Geotherm water cooled heat pump, many companies do not know how to repair them. Ferris at Facemeyer arrived and discovered the problem, made recommendations and I had to call an electrician to repair a switch outside my home. Having no air conditioning is not pleasant in Florida! Thank you for your prompt response! I highly recommend their prompt and profession service. read more

These folks are the best HVAC company around. The pricing is fair, but most important is they show up on time and don't try to offer me things I don't need. I know my unit will need replacing in the next year or so and they will be the company I go with. They have installed a couple for my neighbor and my mother in-law both give 5 stars on service and workmanship. They are local company I am happy to recommend them. read more

I've installed two units with them. Family business that cares and features Trane quality products. Honest, fair pricing, they try to make you happy. Recommend. read more

Thank-you Facemyer! You always come thru for me, never have to wait long, love your techs- especially Ferris- called yesterday afternoon - and boom- you were here today and 2 hours earlier than expected. I so appreciate a good company with excellent communication! read more

My AC stopped working, their tech came out, diagnosed the problem, and was able to repair it on the spot. I subtracted one star because Facemyer's policy is to charge for the visit and then also charge separately for the repair. Many companies will credit you the cost of the visit, if you use them to do the repair. Other than that, they did a great job. read more

Mike was amazing to work with. He such great care of my mom. He checked in on her during the job as well as before & after!! The installation team were polite & efficient. We are very pleased!! read more

In the middle of the night on June 23 our A/C unit went out. I called many other companies to see if I could get emergency service, especially one that we have had a relationship with for 37 years. No one would either not answer their phone or said they did not have any openings. I looked at the Facemeyer website and they said they were open 24 hours. After receiving a call back from the tech on duty he told me that he most likely would not be able to help during the night but would have someone call me in the morning. They kept their word and we received a call and they said they could possibly come out in the afternoon. Surprise they called me back and said a tech was finishing up and would be there right afterwards. Tech Red showed up and verified that our motor went bad and because we had one that was welded he did not have one right there to replace it. He would have to see what they could do to order one. Again a surprise, not much later they said Red would finish his latest job, go get a replacement motor and be back to install it. Red and the office staff were so friendly and patient with two elderly homeowners who were hot and tired from lack of sleep from the heat. In no time at all he installed our new motor and we had cool a/c again. Would highly recommend Facemeyer Air Conditioning & Heating and when the time comes to replace our unit we will be calling them. Thanks Red and Facemeyer! read more

Responded quickly when no other companies were able. Later in the evening. Our air-conditioning was down and it was 90+° outside. Simple fix at a fair price. Courteous and efficient service. Highly recommend. read more

Got a call from my tenants that AC stopped. Did google search for ac repair companies locally and decided to call Facemyer based on the reviews. First visit, guy showed up on time and started to diagnose the problem. Within few minutes he found the problem and diagnosed that system got no refrigerant in it, which tell me there a refrigerant leak in the system. Now what? Instead of recommending a leak test or doing a leak test he decided to dump 10lb refrigerant in the system with dye to find the leak and left me with 1200$ bill. A tech from a different company told me that they should have done nitrogen/bubble test instead of dumping system with an expensive refrigerant. Anywho, next day system gave up again and had to call them. Showed up on time and quickly diagnosed the leak to be in the air handlers A coil. Now comes the resolution part. His recommendation was to change the system due to its age, which makes sense. So I asked for the proposal and pricing. After reviewing the pricing, I told the guy that I would like to take second opinion as its a big investment and decided to call the Home Depot guys to check. keeping long story short, HD guys recommended system replacement too and quoted me the complete system replacement with similar make model and configuration for 30% less then what facemyer quoted me. They could have very well help me save 1200$ by recommending a leak test using nitrogen (as mentioned by HD tech) when they found system dry and empty, but they did not. I won't go back to them for sure and would highly recommend you take second opinion before letting them start the work. read more

Called the morning after 4th of July for air conditioning repair on a water cooled heat pump. Natalie called and let me know when the technician was arriving and he arrived when stated. Ferris knew how to work on a water cooled heat pump connected to a sprinkler system- which many companies do not know how to repair. He diagnosed the problem and had it working again in 45 minutes! He was professional, polite and knowledgeable. Definitely recommend Facemyer!! read more

Needed quick review of our system, as a/c out after recent Storm, plus husband was in the hospital, awaiting release. So happy when called that we could get service earlier than planned!!! New thermostat needed. Thanks....!! read more

Very disappointing...... I conquer with you regarding the capacitor business, I was quoted $99 for maintenance, then the condenser 15uf in the garage unit was replaced for additional $83.97 plus tax, the part doesn't cost for more than $10 to $15, the unit was already opened and only two wires connected. When he left, the unit didn't work properly, I thought because it was too hot outside. I Called today when I realized that the unit was on but the temperature kept climbing inside the house. Tech came in and told me that another condenser was damaged this time was outside at the compressor, corroded wire arced at terminal and damaged wiring. Say how much $197.72 oh and that was special, he told me that he gave me $25 discount. What a coincidence only happens when they came in for maintenance. read more

I spent countless hours researching and deciding which company to use and what type of A/C unit to purchase. Facemyer is not the cheapest, nor the most expensive comparing apples to apples. New Trane system installed Feb 2018. 1 .Installation issues. Workers did NOT always wear the foot booties inside our house. Then 1 hour after the installation was completed we noticed the PVC pipe started leaking on top of the cabinet box inside the house.. We called them and a worker came by within 2 hours. He said they did not glue the PVC joint and they missed it somehow. However, this delay caused us to cancel a dinner with friends. Wife was very angry! Then a few days later, I noticed the bolt that secured the bracket to the outside unit was over-tightened and was not secured firmly to the pad. I was able to remove the screw with my fingers. Rather than having them come out again, I used cement epoxy to secure the screw. 2.System performance. We purchased the Trane 15 / 16 seer. Very dependable and very efficient. Comparing KW (electricity) useage per day versus the previous year we are always using a little less electricity with this Trane compared to a top of the line Carrier unit (same seer) that was replaced. 3.Suggestions. Be more flexible and sharpen your pencil on items. I knew I was going to hate the thermostat that was included in the package and yes I hate it. At the time of purchase I told them I wanted a different thermostat and it was very very expensive for that upgrade so I did not purchase it. Also the price on the Honeywell thick filters offered by Facemyer is high. I was able to purchase these filters on-line for substantially less. Overall a great product (so far) but install could have been better. 3.5 stars. They already came by for the 1st maintenance, everything went fine! Lastly, I would advise the installation team to do a double check on their installation before leaving the jobsite. read more

Called Facemyer AC in July of 2017 as our 18 year old unit died and it was sweltering. They were the only AC company that expedited a sales call, were out the next day (I called late afternoon). I called 3 other companies and was told it would be a week before they could schedule us in... Not going to work when temps are touching 100 degrees!!! I was very interested in upgrading the system to both a higher tonnage (as house-improvements had expanded sq footage vs what the original was designed to handle) and also wanted a high SEER rating. My first thought was Trane, but, the sales rep showed us the Amana unit that has a Lifetime Compressor/Coil warranty, and saved us a TON of money. I have waited a year to post on this, as I wanted time to reasonably evaluate the system, and can say that we are EXTREMELY pleased! My monthly electricity bills have cut over 50% due to the much higher efficiency of this unit, and we keep our house exceptionally cool (72 degrees in the summer). The multi-speed fan runs noiselessly, and the AC rarely ever has to run on high speed to maintain the temperature (in fact, only when we turn it down after being away when we set it up to 76, and then only for a couple of minutes). They were timely in scheduling it's annual performance check and system checked out perfectly. I heartily recommend Facemyer for your service needs. read more

FACEMYER AC - BUYER BEWARE On 6/21/17 we called Facemyer AC to perform preventive maintenance on our Trane air conditioner at home. The Trane AC was working fine before we called them, but Facemyer had installed it in 2010, so we figured it was time for a routine check up on the typical items (check Freon level, clean the air handler coils etc.). The cost of the service call was quoted at $99.00. The technician came out and went through his routine. He cleaned the air handler and then tried to sell my wife a UV light. I told him we hadn't needed a UV light in all the years we had lived in our house, so we declined the offer. We never did ask for a price. He then proceeded to check out the condenser (outside part). After a short while he came in and told me that the run capacitor was failing and needed replacement. I asked him how much it was. He replied that the cost of the good capacitor that is made in Florida is $240.00. I told him that is an outrageous price and that I buy capacitors at work for $30-$40 each. (By the way, I looked and could not find a capacitor manufacturer located in Florida, so I believe this statement is less than accurate.) He then offered a cheaper capacitor for $201.00, but said that it wasn't as good because it was made in Mexico. Please note that the original capacitor that came from Trane was made in Mexico. I told him those are ridiculous prices and that I would replace the capacitor myself. I directed him to finish his service call and paid him the agreed upon price ($99.00) for the preventive maintenance service. I have since purchased a new run capacitor and installed it in my AC condenser. The new capacitor cost $10.50. I installed it in less than 5 minutes. Conclusion, the technician tried to sell us a UV system that we didn't need. He also tried to sell me a $240 capacitor that I purchased for $10.50. The new capacitor is made in Mexico, just like the OEM original one that came in the AC condenser from Trane. I don't know if this technician knew what he was doing or just following a script given to him by his employer, regardless Facemyer attempted to take advantage of us with their unneeded recommendations and sky-high pricing. I wonder how many people have fallen for these tactics? I previously used Facemyer AC at my home and business for our AC problems, but after this experience, I have lost all faith in Facemyer AC and will not use them again. Based upon my experience I believe that this is a systemic problem that comes from the top down at Facemyer AC. As my wife told me, she's glad that I was home to oversee the work otherwise she would have been taken advantage of by the Facemyer technician. read more

Awesome company had a trane a/c installed almost a year ago had some minor problems but they came out fixed issues and did not charge even after hours thanks guys for standing by your work.. I own a plumbing company and anyone that asks about a A/C company I tell them call facemyer hands down top notch company!!! read more

Facemyer installed a new Trane system for us a little over 3 years ago. We were very pleased with their service. Today I was out for awhile and when I got home I realized the house was hot. I call Facemyer and they arrived within 2 hours of my call. The thermostat had malfunctioned which he replaced and had the system up and cooling within 45 minutes. Technician was very competent, knowledgeable and took care to wear his booties in my house even though he only walked about 5 steps inside. Price was very fair and service couldn't have been any quicker. I highly recommend Facemyer. read more

I had a a top of the line trane unit installed today. The crew was as professional as they get. I know its just an ac system and its in the garage and outside but the install was clean. Incredible job!!! I would recommend to anybody read more

I would not recommend using Facemyer AC & Heating! Their customer service after the fact unfortunately feel way below what any customer would expect from a company. After a misunderstanding of going to a property I was charged a service fee of $ 84. When I called the office to discuss with a supervisor I was put in touch with the owner Rod Facemyer. Unfortunately he couldn't take the time to listen to what I was saying because he was doing all of the talking. Before he hung up the phone on me he was rude and threatened to put a lien on my property if I didn't pay the $ 84! Unbelievable! How can a company stay in business for 15 years with this type of customer service? And you can only imagine if this is how the owner of the company treats customer's, how will the rest of his employees treat you? I won't have to worry about it because I will never use them again. Do not use Facemyer AC and Heating!!!!! You deserve better! read more

Nobody wants to spend money on a new AC unit. It Is just not fun. We recently discovered that we needed a new unit and we called several companies for estimates. Facemyer sent out a Sales Rep that had a career as a AC Technician ,he really knew his stuff. He measured windows , he went upstairs measured outside. NOT ONE OTHER company did this . Troy was so through and seemed very honest. We decided Facemyer was the company we wanted to do the job. They were complete and total professionals. Neat ,clean, professional and on time! It is a pleasure to work with a company that is truly concerned with Customer Service. We will never use another AC company. It is a relief to know you can trust a company like Facemmyer read more

Exemplary. This is the standard of service and professionalism. I had a horrible situation that needed to be resolved with re-ducting. Polite staff, professional job, cleaned up after themselves....the standard. These guys are the real deal. No-one will touch my HVAC other than Facemyer.....customer for life! read more