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We Clean Carpet

1.6 (129 reviews)
Open Open 24 hours

Services - We Clean Carpet

Carpet cleaning

Rug cleaning

Upholstery cleaning

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W S.

Update: So, a supervisor came the following weekend, and said the carpets looked clean and the stains from the under all the doors (due to hvac system) they don't take those off. Original Review: STAY AWAY. Do these carpets look clean? Carpets are left soaking wet, and I DO mean wet. Like the water was not sucked out by the machine. I only went to check upstairs after they had left, as the carpet was too wet, and I came across to what you see in the attached photos. I was shocked. Not only does the carpet still look dirty, but under the door/entry of every room is completely dirty. Unacceptable. Expensive too. $20 dollars a room? Yeah right. These people were hired by my wife, not by me, therefore I did not check the reviews first like I always do. Also I dont know how, but they managed to convince google to remove my review I left on google reviews. PS. I am a real customer, not using my real name for protection Obviously, as i have heard companies coming after customers who leave negative reviews.

Foot prints and chemical splatter all over my floors.

Please find another business to clean your carpets. I should have read the reviews and I would have avoided them completely. I hired them to clean carpets in three rooms and the couch. The couch had so much residue that when I wiped my hands on my couch and I rinsed my hands, my hands were super soapy. In one of the rooms he damaged a corner of bed. He also damaged four corners of the wall, you could see paint scrapings on the tile. At the time I noticed one corner and when I told the guy all he dia was wipe the paint scrapings and he said nothing and left. Guy had no shoe protection and left a lot of solution splatter and shoe prints all over my floors. All my carpets looked pretty clean before they cleaned but in one room there was a real light mud stain that they didn't remove. After I extracted all the solution from my couch I did that mud stain on the carpet and it was gone. They did more damage than what I paid for the service. I called numerous times for a supervisor or manager to come see the damage and I was given the run around and straight to voice mail numbers. When I finally got a call back seven hours later from a manager he said he would be at my place at 9am the next morning. That morning came and he sent that same guy which I didn't want back to my place. He told he wasn't going to do anything because his employee had to do a report and without that he wasn't doing anything. I told him I had told his employee about the damage which I had on camera and it wasn't my fault he didn't to a report on the damage. It's to weeks later and nothing has been done. He also told me to read the fine print on my receipt that they weren't responsible for any damages. Worst customer service, I wish I could leave a zero star or even a negative star.

I used this company for 10 years BUT in the past month I used them in 2 occasions (one for sofá steam clean and another one for carpet cleaning) and I was completely disappointEd. They used some chemicals that make stays appear that I did not even have before and my floors were left all soapy and dirty because the technician did not clean after himself. I WOULD NOT USE OR RECOMMEND THE EVER AGAIN!

Dirty water from couches after I had already paid We Clean Carpets to clean them.
Jon R.

So, I paid a total of $233 for cleaning of one room that was 15x18, and two couches. Paid extra for the urine treatment, all that stuff. We called specifically to get the urine smell out. While he was cleaning, the urine smell got horrible. He told us it was because he spilled water in the bathroom. He didn't tell us that he covered the bathroom floor in water, used our towel to clean it up, then took our towel with him when he left. The carpet looked fine, our couches looked ok, but they smelled. He said it'd go away. I gave it time, a few days, a week. Finally realized the smell wasn't going away. This is in a game room, it's been completely unused since the cleaning, no one has even sat on the coaches. Animals have been locked out of the room. I got a Bissell from HEB and cleaned just the coaches myself and the picture attached is what came out of them. Now my coaches smell fine after I cleaned them. I'll never waste money on this company again.

2nd pic after they cleaned it and did a deep cleaning with sanitation THE STAIN STILL THERE!!

Our dog never stays in our room he just stays downstairs for some reason he got upstairs and had diarrhea in our bedroom and this was the main reason why I had to call a professional carpet cleaner to get our bedroom carpet cleaned because I myself can't get the stain off the carpet. They quoted me for $59 for 1 room and $2 for each steps of the stairs so I was expecting to pay less than $100, but when they arrived the technician gave me an invoice of $431, didn't give me a breakdown of what he charged me he just gave me the receipt after the fact. They charged the master bedroom as 2 rooms eventhough the big furnitures was not removed from the room there's a king size bed and dresser and big TV stand and a big size crib of our baby in the room and that being said the space that they're cleaning is for a regular size room but still charged me as 2 rooms. They charged for shampoo and conditioner $106 each(too much) and $80 for sanitation which I'm fine with because of the dog poop. I'm not happy with this service I had had carpet cleaned in the past and they never charged me with this amount and they were able to do the job they're supposed to do. This one didn't and they overcharged! I called them the next morning because I saw the stain is still there but they said it's permanent stains. I'm so upset!

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2 months ago

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11 months ago

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10 months ago

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1 year ago

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2 years ago

Great service. The technician did a wonderful job on my area rug and sofa. He was prompt and left everything clean

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3 years ago

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3 years ago

One day late. Rescheduled and Joseph was still an hour late and super Rude. Will never use them again. Hidden fees, Late and RUDE RUDE RUDE.

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Upfront Home Services

Upfront Home Services

4.5
(50 reviews)

This is my 2nd time using them. They are incredible. I receive the best services from them. If you…read morewant your carpet to be clean your house to smell.Well, the service to be great.This is the company to go with. Datwone is the best. Love this young man

As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

Alan's Restoration

Alan's Restoration

4.8
(23 reviews)

I hired an ethernet cable installation company with a 5 star YELP rating that was terrible. They…read moredid a lot of damage to my property including breaching my home's vapor barrier. That allowed humidity into the walls and caused mold and paint blistering around my front entry door. I turned again to YELP to locate a company to remediate the results and find the cause or source of the problem. Alan's Restoration had the highest number of 5-star reviews so I took a chance and contacted them - now wary of the highly rated YELP reviews. Turns out this outfit is worth their 5-stars - and then some. EXCELLENT customer service including accurate and frequent communication, fast response, quick turnaround, friendly people and most important - when a substantial problem (that they did not create) developed during the project - they came back after completion and corrected it the next day. And I'm sure it was probably at their expense. Not many companies like this around anymore. I know that for sure from nearly 70 years of experience with 50 in project management. It's a real crap shoot these days when contracting with anyone on YELP or pretty much anywhere else, as I unfortunately found out with that cable company that caused this entire problem. So, I could not rate this company any higher and I recommend them more than any other I've dealt with in many decades. They yanked my bacon outa' the frying pan on this one.

Alan runs a fantastic work crew and they did an amazing job with our house. Hardwood floors…read morerepaired and refinished, walls, kitchen cabinet and small bathroom redone. From stripped to studs to finished. Highly recommended him!!

We Clean Carpet - carpet_cleaning - Updated July 2026

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