Upon an initial meeting, everything was fine. We had a dehumidifier installed a couple of years ago. Since then, we had an appointment to have our unit maintained; a date was set, then we get a call stating that the entire office is sick. Another appointment was setup. Yet another cancellation on their part stating that their technician was sick. At this point a month has gone by and we're still waiting to get our unit maintained. Excuse after excuse, and our unit is still in need of maintenance. They won't even placate the customer because of their continued poor customer service. They attempted to turn their continued errors and put the blame on us. Be wary of these people. They may appear friendly, but when it comes to customer service, they are horrible. read more

I had to have two cement walkways and a pool deck secured and raised. Technology is amazing and they were on point with pricing and delivery. Mud jacking was my alternative at double the cost. Highly recommend for cement stabilization and raising. read more

Craig came out to do an estimate and at no time during the meeting did he mention anything about having any lines marked. The day of the appointment came and we were supposed to be the first job at 8am. That time came and went and no signs of anyone showing up. We called the office to see what the problem was and they said there was an issue with the equipment yet no one called us to let us know. Eventually they showed up around noon and started working. At one point I overheard the workers comment on some water coming up from the hole that was drilled so I went downstairs. When I asked why there was water they mentioned it was moisture. Since they are "professionals" I trusted them and let them continue to work. When the job was done they advised me that the total price would be more due to them having to use more material than expected and without question I provided my payment information. Fast forward to the next afternoon, my wife was washing dishes and the sink began to back up. We plunged endlessly to no avail. Called the city because we thought it could have possibly something to do with some work they had done on the street and nothing. After countless hours of trying to resolve the problem ourselves we had a plumber come out the following day. He came in the morning and couldn't snake through the drain pipe. He then came back later in the night and we traced the issue down to our basement. When we cut the wall to reach the access point to the pipe what we found was the entire pipe FILLED with the foam that was used for the foundation job. We immediately called Leader Basements after hours line and received no response. The following Monday again tried calling numerous times and finally got an answer. At first Craig was cooperative. They provided me with their insurance paperwork, immediately reimbursed me for the plumber, and reassured me the issue would be fixed. I asked him to come to my home for him to see the issue himself, but he declined and assured me he would do everything to fix the problem. The resolution was slow moving and we were in a hurry to fix the problem as my wife was 8 1/2 months pregnant. After about 2 weeks, finally we saw movement on having the issue fixed. To start we had to have our floor; rugs pulled, laminate flooring removed, tile removed and concrete slab broken downstairs completely to find how far the damage had spread which was across three rooms downstairs. The floor and wall were repaired and when it came time to fix the floors the issues began. We couldn't find the exact tile to what we had, and Craig refused to make our bathroom whole again. We then attempted to offer to split the cost of the work for the bathroom because we couldn't find the same tile and he refused. After this we lost all contact with Craig. He stopped responding to calls and texts and we ended up having to file a claim with our homeowner's insurance. A couple of weeks later we received a certified letter basically telling us that they were not responsible (even though they had already paid for half of the work which assumes responsibility) and that the damage was our fault because we did not have any lines marked as outlined in the contract. My problem with this is that this company is supposed to be a professional business and do this type of work frequently. This was the small print and Craig should have vocalized this requirement during the walkthrough seeing how important it is. The team should have also asked before starting the work. In addition, I have no doubt in my mind that the team knew they had drilled through a pipe and continued working even after I asked the question. Luckily our insurance company was amazing about the whole situation and we were able to make our downstairs whole again before our new baby came. No thanks to Craig and his amazing ability to push back, make excuses, and not fully own up to his mistakes. I would NOT recommend Leader Basement to anyone and I would warn against using them, read the back of the contract, I am warning you because they won't. read more

Recently moved to Holden from NH. Contacted this company about adding one sump pump system in basement. They are Ridiculously overpriced! Shop around on Craigslist and save yourself THOUSANDS ! read more

I'm so happy I called Leader Basement Systems. Craig Leader (owner) was booked a month and a half out for a free consult, but managed to show up the following week after I called. He was the 4th cost estimate I got for work that (I thought) I needed for my basement issue. Thanks to Craig's expert advice, I was able to do some DIY fixes around my home that solved my problem. He saved me between 5-8k, a huge, huge sum for this single mom/homeowner. No other company provided me with these cost-saving ideas. He could have just taken my money but he didn't. He sat with me for 2 hours and talked through every option, and stayed in touch as I made my own fixes to answer questions and provide further advice. I couldn't be more grateful. I highly recommend this company! read more

From the initial meeting to the final product, top notch. A sinking basement that required a raising of the house and installed piers seemed a daunting task but Craig's team was professional, conscientious and handled the repair to my mothers house with kid gloves. Can't say enough about the interactions in dealing with permitting in Boston and the way in which every aspect of the job was explained in layman's terms so there were no surprises. Make this company your first and last stop for foundation issues. Ellen read more

They took my Sani Dry XP dehumidifier to be repaired and dragged their feet for weeks to get me an estimate. Only after I threatened to file with small claims court did I get a call back. Needless to say the quote was absurd so I bought a new Santa Fe unit from a competitor which incidentally is made by the same manufacturer for less money. I can't help wondering if they kept the unit and refurbished it for resale. read more

I spent over $12,000 to have my basement "sealed", install a super-duty de-humidifier, and a new sump pump so my basement would not smell. Well, it's 18 months later and my basement is still damp and smelly - so much so that the sell comes right into the main living area. What a waste of money. Very disappointed read more

We called them in for a small job. Their price was way out of line. We found someone to do the same thing for $400.00 less. My advice, SHOP AROUND. read more

Unfortunately they do not stand by their products or labor. Care more about the sale and getting paid than making sure system works