Horrible customer service despite there being fifteen girls standing around talking to one another. Incredibly unprofessional and rude staff. Would not recommend shopping here to anyone. read more

RUUUDDDEE!!! I've been to this store multiple times and never had an issue but today everyone must have been in a horrible mood because customer service was at an all time low. I went to check out and I over heard the lady tell the gentleman that the vip wasn't working. He tried it and confirmed it didn't work. I asked does that mean I don't get my points and she said no. Wouldn't you let the customer know so that can choose how they want to maneuver. So I asked if I call customer service will they add my points ( I had about $150 in merch). She said she didn't know and asked the other lady. She said "if vip isn't working will she be able to get her points" she said NO. She then said she'd have to call customer service. I said that's what she's asking and her rude response was "I didn't hear her say customer service" (insert deep eye roll), then said did you want them? I said no and left. read more

There so many employees. The stores was slow and no employee wanted to help or even greeted. Weird. I could have easily been sold $300 in shoes when I went in. read more

Worst DSW I have ever been to. Purchased a pair of shoes and had not checked to see if there was a coupon. Walked back in to return shoes and rebuy them and was told could not use coupon as brand was excluded. Went online brand is NOT excluded and I could have paid $20 less for them if the check out person knew how to do their job. I have never been in a DSW where the staff did not honor coupons. read more

Worst DSW stores. Employees are rude and not helpful. Company needs to consider hiring better people. Will never go to this store.

The crew here has been really nice both times I've gone. Prices are ok. They have this $20 coupon you get after spending too much. It works, because I go back for more. Outside of clearance, the prices are a bit high, given the store. I expected a bit less. Given the warehouse name, it isn't warehouse pricing. No worry. They are super friendly. read more

Excellent help provided by Elizabeth, she was super helpful when I came in to buy shoes. Her exceptional service truly went above and beyond my expectations. Thanks to your expertise and guidance, I was able to find a great deal on a pair of shoes that I absolutely love. Additionally, I would like to thank Ernest for his courteous assistance over the phone when I called. Both of you have truly doubled down on providing great customer service at this store please know that I am grateful for the experience and I look forward to returning! read more

DSW Designer Shoe Warehouse - Storefront - Shoe Stores Near Me - Palm Desert, California

My mom lives in Palm Desert, I drove here to visit her for a bit and shopped here. The people working here were quite nice. I got some hiking shoes to hit th train behind best buy beside this place. The selection is nice, reasonably priced. They have great deals. Highly recommend the people here. read more

Limited selection. The people working here had attitudes. I feel the prices were somewhat high. The service was not as good as I thought it was going to be. I tried to get some hiking shoes, and the people here just seemed completely lost. Not a good experience. read more

I feel they had a limited selection. The people were not very friendly. I wanted to have s certain shoe shipped to my home, but I guess that wasn't an option? I guess maybe ill order my shoes online from this point forward. They need to work on their attitude. read more

I went to this store to look for a pair of tie up boots and to return or exchange a pair of shoes I had purchased at another store. There were two girls working behind the registers. neither of them were helpful. Both of them were rude and didn't make any suggestions about any other shoes. I'll never go back here to buy shoes. read more

Edward, I'll say it again. Edward. This gentleman was so helpful, so kind and so knowledgeable. Edward it the quality employee that all businesses should strive to keep in their employ. When I enter any large retailer, my expectations are relatively low. It is so nice to be surprised and wowed by an amazing employee. I hope DSW Palm Desert "Gets" that a gentleman of this caliber is a huge asset. Thank you Edward. read more

Went to return some shoes I had ordered online that didn't fit. Monica was the sales associate. I did not appreciate her attitude, slamming my phone on the counter after getting the order number off it and slamming the box of shoes as well. Her facial expression, interaction and mannerisms clearly stated "don't talk to me". I wish I had never walked in the door. read more

This is an incredible shoe store. They have a tremendous selection of shoes to choose from. From casual to dressy. And they also carry a huge collection of socks plus a few hats and bags. I have purchased many shoes here over the years and have been very happy with their products. All the shoes are in stacks so you have all the sizes already out in the store so the salesperson does not have to continually have to walk in the back to grab a pair for you to choose from. It's a self serve type of store so you don't have a salesperson breathing down your neck and pressuring you to buy. I like that because it makes shoe shopping a very relaxed and pleasant experience. read more

I bought two pairs of shoes today, 2/7! Great selection of women's shoes! Tristian was awesome with helping me use my coupons and helped me get the best deal. They have a great selection of purses too! Will definitely be back! read more

I started donating Shoes4Shoes and it's a great opportunity. Their prices are also quite reasonable. You can only bring one pair in a week for 10 points. Watch your email sometimes you can double your points for N entry month. Bring a bag or shoe box. I keep shoes in my truck I'm willing to donate. I also send boxes to good friends. They like the way I dress. read more

4 stars for the store itself. Very nice and clean. One store associate (I believe her name is Monica), was very rude and needs more training on how to talk to customers. If you are going to wear a face mask, please speak louder and don't be rude when the customer can't hear you when it's their turn to checkout, especially if you are not making eye contact. When asked for a phone number, I said I don't believe I have one with you. Before finishing my sentence I was cutoff and told "you never know and it's not like your phone number is going to be used for anything else." When I was able to speak again without being cutoff I gave it and was told "see you are in the system, I don't know why it's so hard to give a number to check." Thank you for making the interaction uncomfortable. read more

The men's shoe clearance section was pitiful on my visit in Feb 2018. Size 9: there were 8 pairs of shoes on the shelf. Really? The store is laid out and stocked exactly like all other DSW stores. Same inventory, same prices. 94% of the merchandise is women's shoes. Guys, go over to the Nordstrom rack for a better selection of sale shoes. read more

This location is great for women's shoes, but just "so so" for men's shoe selection, including the clearance rack. I just don't understand why the selection for men is so bad. Hubby was very disgusted when he saw the clearance rack selection. We were in the store for 10 minutes then left. read more

DSW Designer Shoe Warehouse - Shoe chandelier - Shoe Stores Near Me - Palm Desert, California

I found the she selection good and the service was excellent. I would definitely recommend this store.

Store manager unprofessional and rude. So embarrassing. Need new hiring management. Yikes.

This DSW is awesome and better than the La Quinta location. Staff at the Palm Desert location are always kind and super helpful! There selection is wide and plentiful! read more

* 5 Big Grateful Stars for Excellent Customer Service * My wife has a special event to attend and needed the appropriate shoes to go with her new outfit. After several fruitless searches elsewhere, we ended up at DSW. And so the shoe-search marathon continues.(jeez, that's a tongue twister, just try saying that fast 3 times!) After yet another 1/2 hour of searching to no avail, the patient salesperson, Mary, coaxed my wife into bringing her outfit into the store so she could coordinate the unusual color and vintage look. She escorted her up and down many aisles searching for the right shoe. It just *had* to be the right pair as the event is very important to my wife. With her keen eye, Mary zeroed in on a shoe that was absolutely perfect. With the deadline for the event looming and the frustration level rising, Mary deftly stepped in and made everything better. What a relief! Thank you Mary. You provided high-end customer service for the price of a discount shoe. My wife will definitely return and be sure to ask for Mary. She was the best! read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Palm Desert, California

I went to buy shoes before Christmas. I only wore the shoes half a day because they were not supportive. I went back and asked for a return and they said no because the sole was used up. I only wore them one time half a day and I put them back in the box. The manager was rude and defensive. She told me I was supposed to ask for the return policy when I bought them. She showed me the sign where it says about the policy and it was hidden behind a box by the register where no one can see it. I told her that it's their job to communicate their return policy to every customer since it's a shoe place. They didn't help me at all. When I walked away the manager was saying stuff to other coworkers in front of other customers. It was handled unprofessionally. I even called their main number and they were clueless. I spent over $100 on the shoes! I will never go there again. Their customer service is horrible as well. You have to be chasing someone to help you. read more

Ernest, the manager was assume!!! He made the refund super easy ...love this store in Palm Desert... Will definitely be back! read more

Had a great experience exchanging my shoes. Ernest was very helpful and went above and beyond. Excellent customer service. Will definitely keep shopping here. read more

I purchased a pair of Lucky Brand ballerinas at this store at the beginning of April. After wearing them about three times, the sole started to separate on the right shoe. There are absolutely no other signs of wearing the shoes except the defect. When I tried to return them a month later noticing the problem, I was told they couldn't give me a refund or even exchange the shoes (I like the style, fit and comfort so much that I was going to take my chances with another pair) and I should go and dispute my issue with Lucky Brand. Well, the manufacturer doesn't have my money, DSW does, so obviously they won't do anything. DSW should be the one handling these problems directly with the distributor. Now I'm out of $53 for wearing something three times. I can return heavily worn shoes/any merchandise to REI by just saying I am not happy. DSW is passing the buck on a clearly obvious defect. Well, they've just lost a customer for life. read more

DSW Designer Shoe Warehouse - Defective Lucky Brand ballerinas - Shoe Stores Near Me - Palm Desert, California

The service here is genuinely bad. Not one person greeted me upon entrance or for the next 20 minutes spent trying on shoes. I even lingered near staff to see if anyone would acknowledge me-nope. The two cashiers were so busy chatting with each other no one noticed me waiting in line. I had to walk up to a register and plop my purchases down to be noticed. Still no greeting of 'hi, how are you?' I figured I'd at least get a 'have a nice night' after completing my purchase, but alas, none. All this could have probably been avoided had there been one adult working. The entire store was staffed by 18 year old girls who couldn't care less about customer service. read more

I wish I could give this store zero stars. We just spent 2 hours in this store shopping and at check out the sales clerk noticed one of the pair of shoes on clearance that I was buying were different sizes. She went to see if they had them in clearance to make a match and they did not. So obviously one of their store clerks had already not did their job right and sold a mismatch pair. Though there were no matches for this pair she still wouldn't sell them to me. In addition to this pair I was spending about $200 on shoes in this store and she would not sell me a clearance pair of mismatched shoes for $12. Really???? Her and Joanna the manager on duty should get raises for sticking to their ridiculous store policy. But then should be reprimanded for their shitty attitudes and loosing s $200 sale on a pair of shoes they now can not sell cause of said policy. If this were a mom and pop store this wouldn't have happened. I'll never shop at this chain store again. Thanks Joanna. read more

The cashier Jillian was amazing and went way above and beyond for me. Best sustainer service I have ever received!

Clean & nicely marked store, especially good for shoe shoppers! Every time I've gone into this store, I have found what I need; that's so unusual. DSW has so many shoes that you are bound to find what you need. I did! I was looking for some sandals as I forgot to bring shoes on my recent trip; I found so many pairs. Next step, walk around in them; Only 2 passed that test. I ended up with some very cute sandals that do not look like anything else I have in my closet! Success! read more

Went today at the store to buy the shoes that I saw on their website since it says that they have it at the store and I can pick it up in 4 hours. I got there and found my shoe size however the shoes on the box is the WRONG COLOR, soo went to asked this lady told her that the shoes on the box is wrong. She said that someone tried it on and switch it, Oh wow!! So I told her that I saw it online that the store have it instock and I can order it online and I can pick it up in 4 hours. So she didn't know to answer me, she decided to call this girl name Heidi!! She said that the inventory online is not always correct that they have it instock.. Well this two girls didn't even bother to look their system of they have it. They keep offering to check La Quinta's inventory!! They don't even have customer in the store TOO LAZY!! read more

Tons of shoes but not a lot of hiking shoes in the Men's 12 size. As such lost the sale to Sports Authority. Have purchased here before, came back and will come back. read more

Aside from selling cute shoes at great price points,the staff is super.

I just started shopping here within the last year, and I am always surprised by how kind and helpful the employees are. They're very helpful over the phone and in person. I've had to do a return along with a few exchanges, and there's never been a hassle or too many questions asked. They do all they can to make sure you're happy. Thank you for being great! I'm falling in love with shoes all over again. read more

Ok...so this is a chain. Still, they've got a great selection of shoes in all styles and sizes and prices. The atmosphere is nice and there's a huge sale section in the back. This is where to go for shoes! read more

I have always liked DSW, I usually shop at the La Quinta store. I accidentally called the Palm Desert store yesterday looking for a shoe that they had on their website. The girl who assisted me was really so great. It ended up they didn't carry that specific shoe in store only online but she took the time to go look for similar styles for me, she found 3 that looked pretty close and gave me the names and styles so I could see them online before I drove over. She also gave me prices and made sure to let me know they had my size. I ended up actually buying the ones online after I saw the choices in the store, they were the same naturalizers that I had tried on and loved at Macy's, the price at Macy's $69.99 the price online DSW 49.99 plus $10 so I saved $30. Overall I really had a nice experience again at DSW thanks to their helpful employee....wish I'd have caught her name!!! read more

I remember when I 1st shopped at DSW years ago in Dallas. Great well made designer shoes wonderfully discounted. Now It's just a lot of ill-fitted poorly made shoes that all look a like. read more

One of my favorite shoe stores in the Coachella Valley! Thumbs up for the clearance section! The only problem I had with this location was with one of their employees. She offended me by starring at my friends that accompanied me as if we were trying to steal something, when in reality, we were the only ones purchasing merchandise in the store. I wish I would have gotten her name, but she was a blonde woman with glasses around the ages of 40 - 55. Overall, I love this store. The only reason i'm hating is because of that particular employee. read more

I'm really surprised this place has only two stars. I came here 3 days prior to Christmas to find a pair of black boots for my little girl and they were able to help me find what I was looking for. Not only did they not have them, but the girl went in the back to try and hunt them down - something I feel wasnt necessary. She did a really great job in trying to help me find what I was looking for. Would recommend this place for sure! read more