I walked in the store, Laura greeted me with a smile, asked if she could help me and then proceeded to walk me to every shoe that fit the description I gave her, even pulling out her iPad to find just the right pair online. Excellent customer service and I look forward to my delivery...! read more

I am a huge fan of famous footwear and this store location is great and easy parking I'm a rewards member & like getting coupons and bonus dollars Highly recommended! read more

Love this place, customer service is super kind and helpful. I dont understand why Karens like Veronica C has to go out of her way to criticize them. Some people are so intitled. Good job guys!!! read more

So many shoes, so little time. This shop has to have maybe more shoes than anyone in the mall. They have all the latest styles and colors in stock, and an incredible inventory of almost any size. And they can order it for you if not in stock. Only issue I have is trying to find my extra wide shoes. The mall shoe stores cater to the masses and thus don't usually carry extra wide in stock. Besides that, this is a great shoe store. read more

Famous Footwear - Shoe Stores Near Me - Palm Desert, California

I was at this store on Saturday, January 1st. I was in search of athletic shoes in a wide width. The young man ( sorry I did not catch his name), was so helpful! He knew exactly where the brands that offered a wide width were located in the store. He was very friendly and also very professional. I purchased a great pair of shoes. I will be back because of the great customer service! read more

My Hubby and I decided to check out a new pair of flip flops for him, so we went to Famous Footwear in Palm Desert! He got a pair that he liked (Ryka/Black/Rest EZ)! He liked them SO much, he wanted to get a 2nd pair! I phoned the store the next day, and spoke with Laura! I noticed that she was an asset to the company when she answered the phone! I could hear that she was speaking with a smile (not many people do that)!!! I asked her if she would check if they had another pair in stock (and one in my size too!) and if they did, would she put them aside for me. She did! I went to the store and found that she was just as nice and helpful in person!!! She's a wonderful person!!! Thank You for hiring her! read more

This is the place to get shoes. Forget all the other places and Laura is the person to see she will take care of you. She means business she does it well congrats famous footwear. Laura deserves employee of the month. I will be back and I do recommend this location for everybody's shoe needs.! read more

Spent almost an hour in the store. The cashier Wendy didn't even come over and ask if we needed help once & finally after all our search, at the register she tells us the promotion doesn't apply to all the shoes we chose. She then told us it was on all the tags, but the way she said it was as if we were too dumb to see it. Very implied. I looked at her name badge to get her name & she came out and said, "Do you need my name?" I ended up walking out not buying all 3 shoes. read more

I have always shopped here I like the prices and variety of shoes but today was the worse experience I know it's good customer service to check in your customers but this associate was too concerned he circled me and my son a good five to six times constantly asking if we needed help to the point we're I just kept walking in circles trying to avoid him. As I looked up the store address I noticed that the store has closing hours of 6 pm and we wondered in like at 6:10, my bad didn't even know you were closing this early maybe it was tactic to bug your customers until they leave but I surely won't be going back anytime I see him there. read more

While looking for basketball shoes for my son Famous Footwear was an obvious choice, while the selection was minimal there were a pair that caught my sons attention. We were the only customers in the store and still received poor service from both the store Manager and Assistant. After my son made his selection we proceeded to the counter to pay, where the shoes were 10$ more than advertised when I asked the Assistant to check she noticed the shoes had been misplaced and had been stocked in the wrong place. Instead of acknowledging the mistake the Manager rudely said "Sorry they were in the wrong place and the color is printed on the tag. I simply said No problem Customer Service is obviously Not what Famous Footwear takes pride in. I have shopped here for decades and have never experienced such a poor display of Management with this company. Disappointing. read more

Had a great experience here. Tonya, the AGM was very positive and bubbly. She was very kind with me, complete 180 service compared to another Famous Footwear close by. She was awesome! Actually wanted to talk about the positive things in life! Would go there again! She needs a raise! read more

Sales person did not honor the sale price... argued with the customer (the assistant manager no doubt) and we left. We came back moments later when we found the sale price posted on line and she apologized however she continued with a poor attitude. Poor customer service from the get go. No professional here... the manager came up while we were making the purchase and offered no comment, apologizes, nothing. I will not be back. read more

Kate and Jennifer were more interested stocking and chatting with each-other than to help at all. While talking personal phone call at front desk one of them used foul language on the phone. I'd rather spend more elsewhere than suffer poor customer service. read more

This review is for Famous Footwear located at Desert Crossing in Palm Desert, CA. Earlier I had been to another shoe store down the street which was not a pleasant experience. Famous Footwear was a great experience! Laura, the assistant manager, welcomed my partner and me to the store and another employee led us to the exact area for the shoes we were shopping for. I found just what I was looking for and at a great price. The exact shoe, exact brand which was $5.00 cheaper at Famous Footwear than at the store down the street. Laura checked us at the front register. She was so kind, respectful and professional. She thanked us for our business and it was a sincere thanks in appreciation for purchasing at Famous Footwear. This is where we will be going for shoes in the future. My partner and I are a gay couple and this store definitely welcomes GLBTQ people. The shoe store that we went to earlier down the street was not welcoming. Thank you Laura and thank you Famous Footwear! read more

Very very nice staff very helpful thank you Ms Ali for all your help just wish I stop at this store first not the one in La Quinta. Palm Desert famous footwear the way to go if you want great customer service. Thank you thank you for helping me today. read more

Great prices and very attentive and friendly staff. These days it is so hard to get good service and it was a pleasure shopping there.