This positive review is just for the assistance that the staff member, Ryan provided me today. He was very kind and did his best to help with my return. He ended up getting it all completed perfectly and was able to get the same discount I had for the new pair I ordered. I will say, everything from my last review still rings true. Management here is super rude and they talk down to their employees and customers. If they could be more personable and kind like Ryan, I think customers would be more pleased with their shopping experience. read more

DSW Designer Shoe Warehouse - Empty registers. Tvs not on. - Shoe Stores Near Me - Roseville, California

Extremely disappointing experience -- I will never shop at DSW again I am extremely upset and disappointed with my experience at this DSW location. I purchased my son a pair of shoes for back-to-school just three weeks ago, and within less than two weeks of normal wear, the shoes were completely shredded and falling apart. These were clearly defective shoes, not simply shoes that had been worn out over a long period of time. My husband and I went into the store right when they opened to see if we could exchange them for a different pair or receive a refund. We had the original box and proof of purchase with us. When we got to the counter, the older brunette employee looked at the shoes, gave me a dirty look, tossed them back into the box, and said, "We don't take worn shoes back." I understand that stores have policies regarding worn merchandise. However, my issue was that these shoes were purchased only three weeks ago and had fallen apart in less than two weeks because they were defective. I explained that to her and asked to speak with a manager. The manager was standing right there and was already being extremely rude on the phone with another customer. The cashier even said, "My manager is right here, and she is a very big stickler for the policy." At that point, I said I would wait to speak with her because I understood that determining whether a shoe is defective was up to management's discretion. Unfortunately, the manager didn't even properly examine the shoes. She immediately told me, "You don't have a receipt, and it's been worn. I'm not doing anything." I explained that I had proof of purchase and that the shoes were defective. She cut me off and repeated, "No, it's been worn. I won't do anything," while rolling her eyes. The entire interaction was rude, dismissive, and completely unacceptable. I wasn't asking for something unreasonable--I was asking for help with a pair of shoes that had literally fallen apart after less than two weeks. What is especially frustrating is that we came in first thing in the morning, had the original box, had proof of purchase, and were simply trying to resolve an obvious quality issue. Instead of even looking at the shoes or trying to help, we were treated like we were trying to return something we had intentionally ruined. I will not be shopping at DSW again, and I would caution others to think twice before purchasing shoes here, especially for children who wear their shoes every day. If something goes wrong with your purchase, don't expect much help from this location. read more

Don't say you do price match when really you don't. "Does not accept prices from retailers with an online store" your own store has a website. Whatever felt shitty about the interaction enjoy a 1 star review. read more

Have bought shoes here for myself 4 times. Often just on a whim while fellow Yelp Elite / spouse Barbara S is carousing the shelves. She has purchased at least 10 pairs of shoes here. As that is mathematically coherent because there's many times more women's shoes on display than men's. Okay, like many other Yelpers have clearly stated the inventory quality can be real hit and miss. And many more misses than hits. Lots of low quality shoes, fast fashion, that rightfully should be priced a lot lower. Seriously, most of the prime priced shoes should already be in the clearance racks. Employees on the floor providing customer service? Ha, ha that's a funny concept here. We're obviously not inside Nordstrom's. The store is fairly clean. The lighting is good. It smells okay. It's dog friendly, my Labrador retriever is welcome. Don't go late on a Saturday because there will be piles of shoes and boxes strewn all over the floor. Again too few employees doing too little work. I am a clothes horse and a shoe hound. You've never met a man who has 75 pairs of shoes in his closet and another 12 pairs of golf shoes on a garage shelf, well until you've met me. I can't help it, I'm Italian. So the reality is that i buy most of my shoes at Nordstrom's or the Nordstrom rack across the street. Better quality items, and often at lower prices. read more

I gave one star because I know they have nice workers there. But their manager is very unprofessional. I was going to mention her name but it has been mentioned here several times already by other yelpers, further validating my feelings about today's visit. I went in for a return for a very expensive shoe I wear for work. I buy these same shoes once or twice a year. For some reason this pair started to fall apart. I went in for a refund because I could no longer use the shoes. The young lady asked the manager (standing immediately by her side) if they could because I didn't have the box (why would I have a box for a shoe I was using for 3 weeks). The manager didn't even look at me, she just said "no" I said well I can't use the shoe so just keep it. After walking around a bit I decided you know what this isn't 1977. I want my money back. I approached the manager, asked her for her name and told her I was going to file a complaint. She then proceeded to tell me she was told I "threw the shoe" back at the employee. My husband and I were in shock. Lady.....you, myself, my husband, the employee and a million other customers were all right there. But you still had the audacity to make up a blatant lie, because you knew you were in the wrong. I have a feeling this manager is extremely unethical as she tried to throw her own employee under the bus and take zero accountability for her bad behavior. From what I can tell from these reviews she has been at this location for quite some time. And by the way. I had every intention on looking for a comparable brand of shoe to replace the ones I was returning today. Also my daughter was going to buy quite a few items. I will never step foot in that location again, and I will be sure to let others know as well. Bye Bye read more

Absolutely Disgusted by the Treatment I Received !!! Let me start by saying I was a big fan of DSW until today. Just last week, my son and I came in and spent over 300 dollars on shoes. A pair of Timbs plus two more pairs. We left happy, excited, and ready to come back. Fast forward to today, Thursday around 5 PM, I walked in solo just browsing clearance, Slurpee in hand, talking on the phone, minding my business. I get this disgusted look from a blonde employee in a dark blue button up as she heads to the back. Whatever, I let it go. Then she comes back out, does not say anything, but decides to stand just out of sight and monitor me like I am some kind of criminal. Next thing I know, she barks at me from across the aisle in the rudest tone possible. Orange shoes are up front. Out of nowhere. I was caught off guard, but again, I let it go. As I start heading toward the front, she sprints up there, says something to the other staff, and suddenly the entire front desk is staring at me like I am a problem. I walked right up and asked, is there a problem? Did I do something wrong? Of course, they all backpedal with fake smiles and condescending tones. No, everything is fine. Everything was not fine. I came in ready to spend another 500 dollars. More shoes, socks, sunglasses, and shoe care. Instead, I left feeling like I was not welcome, like I was being profiled or treated like a thief, a thug, or worse. I have never felt more uncomfortable walking into a store in my life. I will never step foot in that location again and I will absolutely be reaching out to DSW corporate to make sure they know exactly how their employees are treating paying customers. If this is how you treat loyal customers, you do not deserve them. read more

While the shoe selection is abundant, the service is severely lacking. No one to ask questions to, no greeting, only one cashier open and joking with other employees while ignoring a long line. Basic customer service needs attention. read more

0 Stars!! The last two times I have been in this store, the employee (brunette older lady both times) was so rude that we turned around and left. 1st time my family and I walked in, had barely gotten in the store and she barked at us "are you here for something specific?" Kindly we said "no" her response was "then we are about to close" so we turned around and left even though there was 20 minutes until close and she clearly just didn't want to deal with anyone else. 2nd was today and the kids started to run around, we asked them to stop and after they already had this same rude employee marches up to us " do these kids belong to you?!" We responded "yes, we just asked them to stop running" and she responded "I asked them to stop running around the store and they didn't listen!" Probably because some stranger snapped and them so they came running back to us. We left without purchasing the shoes I thought about getting and will not be returning to this location. The absolute worst customer service. read more

I go here often for a new pair and I like shoes I buy. I find everything I need pretty quick , employees were friendly to me all times I've been there. Just one thing that bothers me that they can give you same discounts they have online. I had to order to get the same shoes that I try in store for cheaper price . I don't understand why they just can't add coupon that I have on my account. But other than that everything was good. read more

DSW Designer Shoe Warehouse - Uggs - Shoe Stores Near Me - Roseville, California

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I tried to return the sketchers it cut into my ankle and they would not let me return them. They sent me to their legal department. read more

DSW Designer Shoe Warehouse - I bought a pair of shoes at DSW in the fountains Roseville they cut into my ankle. I couldn't return them because I wore them outside. - Shoe Stores Near Me - Roseville, California

Good selection of athletic workout shoes at a very good price. I always find something each time I come here.

Hubby was looking for some shoes so stopped in to see what they had in stock. There was a lot. They have a wide selection. If you can't find something you must be picky or they don't have your size. After trying on many shoes, found two pairs. There was a small line at checkout and the staff were friendly and checked to make sure that both shoes in the box were the same size. (Thanks) read more

DSW Designer Shoe Warehouse - So many cute shoes - Shoe Stores Near Me - Roseville, California

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DO NOT GO TO THIS STORE! The entire staff is RUDE including the manager. They are the least bit helpful, they tell you to look online instead of them helping with inventory checks. Won't even let you finish your question without them telling you NO. This isn't the first time I've been to this store and the staff being so unhelpful. I thought maybe I caught them on a bad day but time after time they are horrible. I do not suggest going to this location and I'll be switching store locations even if I have to drive far. I wish I could give them a negative score. read more

This is August your recording is giving New Years eve hours. Every year in August I get your birthday discount card in the mail and then I shop. No one to answer the phone then I won't order. On line reviews said shoes arrived without boxes. Bad service and customers won't support you read more

This place may have good deals but the people who work here are absolutely rude. They asked us to leave because our dog "was barking at people." Just FYI. He only barks to talk and say hello. He wasn't aggressive at all. I cannot believe who in the heck let this rude old lady tell us what to do while we were shopping. To be honest, if you go to the Granite Bay one they are so kind and understand that the our dog was only talking to them and they talked back. This place is not worth your time or energy. If you want kind service and people that are kind, go to the one in Folsom/Granite Bay. Not here. read more

Great places for any type of shoe you need! Look in the back area for discounted items if you want to save a few $$. If you don't see anything in the back, the building has tons of suggestible items to choose from. You will for sure find a shoe that fits your style! read more

Just spent lots of money on shoes for a gift, was shipped without a box and was denied a box when calling. This makes me unable to wrap the gift, let alone the damage that could've occurred from being shipped out without a box, in an unprotected bag. Very disappointing. Women on the phone was very rude and hung up the phone. read more

I wish I could give the cashier a 5 star. Her name was not on my receipt but she is a blonde woman who in chatting has an aesthetician license. She was so helpful and pleasant. Even with a line forming she gave me amazing customer service. I found it so weird that the other staff, manager included allowed for her the be the only cashier. One manager was literally stocking only 2 feet away from where there were 15 people in line. The staff walked the floor putting shoes away never looking up, smiling or greeting the customers. Why are you in a customer service job if you hate working with the public. I hope this review gets that blonde woman acknowledged and the other people working on Sunday, March 12, get sat down and reminded that they don't have to continue to work there. Looking at the reviews this seems like a normal occurrence to experience rude and unpleasant workers. read more

DSW Designer Shoe Warehouse - Line forming as only one cashier checking out while 3 other employees did nothing. - Shoe Stores Near Me - Roseville, California

Living in Sacramento the Arden store is the closest. I love being able to donate shoes and get rewarded! My only complaint is that the store hours have been so random. They now close on Mondays and don't open until noon. I don't remember but I believe they close at 5pm or very early. I do remember we went one day at 6pm and they were already closed. read more

First off let me start by saying Brook was amazing. She was polite kind and helpful. When she needed her mangers help however, Tina, the visit became extremely uncomfortable. Tina was rude from the moment she was asked to help. She was cutting off Brook from the get go then when she would answer Tina's responses back were condensending and demoralizing. Then when she asked me questions she started to do the same thing. After Tina sent Brook away and finally listened to me she understood that her attitude, behavior and understanding of the situation was incorrect. She quietly and slightly apologized to me but not to her employee who she publicly shamed in front of at least 4 customers. I did try to contact headquarters to doscuss privately so they could internally address the issue since this was honestly ridiculous. I hope Tina apologizes to Brook since her behavior was unprofessional and demoralizing. ​ read more

While I love the shoe selection and pricing, tonight I was told I could not tap into my discounts unless I provide my cell number. I've been shopping here for 5-10 years using my email address (my cell number is tied to my business so I prefer not to share it for personal shopping). The sales rep said she'd basically need to delete my account altogether. Can this be true? Seems amiss. read more

The customer service is horrible! The last 2 times I've been there the register employees are unfriendly & didn't greet me! This time same thing and they were talking about a customer who was rude and said the customer said "you suck at your job!" I have to agree with that customer! read more

Appears to be no management at this location. I walked by every employee on the floor and not one person greeted anyone. I waited in line to check out for over 20 mins and there wasn't that many people in line. Once I got to the counter the staff was so short, cold and looked pretty sad. Always feel bad for people who hate their jobs and the work place environment, but you can tell no one is happy there. Those poor kids! read more

They have such an organization and theft problem that half the shoe boxes are empty or have one shoe. My wife couldn't get the paid she wanted because the whole warehouse didn't have another pair in her size because someone stole the inserts out. The shoes I wanted also had apparently been stolen said the clerk because they couldn't find a pair that was in my size that had a second shoe in the box. Pay your people better and higher some security the place isn't worth stopping into anymore. read more

My daughter and I came in to find walking shoes. We found a pair and stood in line. There were 3 associates behind the counter. One of them was helping a customer, the other two were initially talking. One of the sales associates helped the person in front of us. After the transaction, she walked to the wall of shoes and began tagging. The initial sales associate was still working with the original customer. The third associate was gone. The sales associate continued to tag shoes, leaving us waiting over 5 mins. She did not say anything to us and avoided any eye contact with us. We put the shoes down and left. read more

RUDE. I called to find out some information about a shoe and the girl who answered the phone said "we have A LOT of shoes, you'll just have to come in." I called the Elk Grove location and they were much more polite and helped me find what I was looking for over the phone, rather than telling me I'll just have to go in. This was all in a matter of 15 minutes. Very poor customer service. Go to the Elk Grove location!! I would give this experience with this location 0 stars if I could. read more

Alert alert alert shoe lovers everywhere!!! I was always a skeptic especially with their corny commercials lol. But then I started working right across the street and decided to walk in on a lunch break. It was like someone smacked me in the face... (Might have been me) for never coming in before!! It was like designer shoe heaven. Jessica Simpson shoes, Betsey Johnson shoes, Steve Madden, Aldo, Calvin Klein, and the list just keeps going. Not only shoes but designer bags! Still haven't got one because I love shoes more than bags but I'll get there. Maybe add it to some wish list to give to my husband hahaha Seriously at least 3/4 of my shoe collection is from here. If you have a shoe you love and they don't have it they will order it. I also buy online and I can go into any store to exchange or refund it. By the way did I tell you about the rewards program? Probably the best marketing team I've ever witnessed with a company. It's like they are using gorilla warfare!!! They give you constant rewards just by shopping there plus they always have seasonal deals and a sale department which you can use the free gift certificates for! They send you extra rewards in the mail and exclusive online deals with your email!! I just bought the nicest pair of Betsey Johnson shows which were originally $150 for less than $50!! I've saved so much money here. I once went to Miami and bought some Calvin Klein shoes and went to dsw a couple weeks later and saw the exact same shoes 40% off and I found the matching flats which the original store didn't even offer them!! By the way this is for everyone!! They have guy shoes here too!! Keep telling my husband to go but you know how men are lol. Plus running shoes are great place to buy some!! Nike at a discount... Yes thank you I know this was long but it was overdue!! I love this place and you are an idiot if you don't shop here and love shoes! Hahaha I'm kidding... But not really ;) read more

DSW Designer Shoe Warehouse - Betsey Johnson originally $150 able to get for less tan $50 with rewards program - Shoe Stores Near Me - Roseville, California

I've never seen a more rude manager! I had an issue with an online order. I explained the situation to the rep at the counter. The counter rep was pleasant and professional, but said that a manager was needed the called the manager for help. She had to ask the manager several times to come help and the manager did not want to come up. After lots of pleading by the counter rep this person claiming to be the manager comes up and was clearly annoyed to be bothered. She didn't know how to fix it and told me it's not her issue. I pushed back and insisted that we call corporate together. Corporate told her how to fix it. She said well, I have to log on to my computer (which was a major inconvenience.) They still only refunded only about 75% of my return and she kept saying it's not her deal. I finally gave up and left. I had to call corporate again to get my refund. . read more

I feel really bad posting this during the holiday rush but this location was in shambles yesterday the 29th. too few people working and almost every person in the mile long line had an issue of some sort, which caused the only two checker girls to have to run around the huge store like a couple of headless chickens. The girls where doing their best...this post is not meant to cast a poor reflection upon the staff, but rather a friendly suggestion to current and future visitors to be patient and maybe avoid going to this location until after the holidays.. read more

Big place for shoes... 90% is women's shoes l, 5% is kids shoes and the other 5% is men's shoes. Staff were courteous and store was really clean. I like this location. I'll definitely come back. read more

I'm giving three stars because while I'm glad DSW is available to us, the customer service from SOME employees is not stellar. Went to look for shoes and return some that I had bought online. Thursday around noon...Standing in a line of three with another coming...one cashier with attitude and Vernessa (the helpful employee w/a smile). Just when it was my turn, the cashier looked at me (to prompt me) and as soon as I started to approach, she turned and walked away without saying a word. Vernessa witnessed it, saw my and the other customers reaction, & proceeded to assist w/a smile apologising. I'm a retired business consultant. I understand the challenges of todays hires. Smiles and courtesy seem to be absent from some. Kudos to Vernessa though in stepping up! read more

Customer service is terrible. I waiting in a long line to pay for some sneakers. I saw people come in the door, see that line and just turn around and leave. read more

Good selection. But that's about it. Better prices at Macy's or online. Unfortunately my largest frustration came from the fact that I was treated rudely by a manager, not the register staff. She was great. Long story short I used a $25 coupon on a shoe. It ended up being too narrow. So new, tags on, in box. They wouldn't let me exchange the value towards another shoe. Basically you loose your coupon if you try and exchange. No big deal if you're aware of this ahead of time. My mistake. read more

How could you be disappointment ever in a giant show store....This place is fantastic! Who doesn't love shoes I believe 90% of the shoes I have are from DSW, they have so many choices, styles and options for your style and comfort. Definitely sign up for there rewards program after so much spent or so you get a 5-10% off your purchases, such a great deal. read more

I'm a rewards member here but I'm over their fine print BS. Promised my husband some new shoes and had a coupon for rewards members mailed to me. The coupon only states Nike as the excluded brand and "other brand exclusions apply." Ofc his shoes didn't apply and we only knew that once at the register. The gal ringing us up didn't even know and had to call over a manager who also didn't know. I paid in full. I wouldn't have even stepped foot in the store today without that mailer, I did it under false pretenses, so congrats, you got me! I went home and looked up all the brands that weren't listed on the mailer, it would've been easier to list the brands to which the coupon applies. The only way I was able to find it was by adding item to cart, putting in promo code, it didn't work and gave me a "details" link to follow. So over constant deception by companies. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Roseville, California

I've been here 4 times now, and it's just a sub par DSW. I like DSW, and I love shoes and purses. The DSW in Folsom has a better selection, better service, and better prices (why is there a price difference? jeez). MJM on Florin Road in Sacramento is still tops for discount shoes and purses in the greater Sacramento area, followed by Off Broadway Shoes. But even if you're a diehard DSW devotee, this place will disappoint. read more

Not a good variety of heels, mostly mom shoes and kid shoes. They had a cute section for "prom" heels which had chinese laundry and badgley mischka. But the heels were all unflattering and stripper like in my opinion. It's a big place though, but filled with lots of unwanted CRAP. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Roseville, California

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Tina is the rudest manager i've dealt with in retail. She scolds and argues with her associates in front of customers, belittles them as well as the customer. As someone who worked in retail management for years, it's quite appalling. She refused to help me with an exchange for a different size because the receipt wasn't working, my purchase was days prior and i brought the products in unworn. Very disrespectful and a bad representation for the company. I feel bad for the team working under here and i will not be returning here. read more

I am liking this store more and more. This particular one has a really good selection of boots right now. Low, high, cowboy, dress. super prices and additonal discounts. If you go to the back of the store , shoes of all types are discounted down even more.. It;s fun to get some worthwhile buys. The sales help are friendly and helpful. good selection of wallets and purses too. Tons of good stuff and very organized and clean I seldom leave empty handed!. read more

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Eww caitlin has such a rude attitude. Had my daughter with me and this cashier was just cold and unprofessional. She signed me up for the rewards without explaining anything , didnt greet us , just handed us our stuff. So weird and rude read more