I took a drive here earlier today with my husband who was in the market for a new pair of…read moresneakers/walking shoes. He can be a tough fit for any and all clothing because at 6'3" tall with a size 13 wide foot, things can be limited in stock. As it is, he has all his dress shirts made for him and he has had suits custom made to ensure an impeccable and comfortable fit. Lucky for him, the particular sneakers he was looking for were not only in stock here in his size but at a lower (factory outlet) price. The customer service was impeccable. A salesman named Hector assisted him and brought out not only the shoe he was looking for but a couple of other examples for Tom to try on and consider. For essentially what is an outlet store, this level of service seemed above and beyond and was greatly appreciated. The store also sells, lots of other New Balance sportswear for both men and women....leggings, sweats, jackets, gym wear, socks and even hats and gloves all under the New Balance label. As this is a "factory store" with lower prices, you cannot always count on finding the exact thing you are looking for and in your size. That said, there seemed to be a huge array of inventory of all kinds. There are some things sold here that are "factory" seconds but those are clearly marked. If not marked as such you can be assured they are first quality. New Balance is a local Massachusetts company so it is nice to give them our business. Many, although not all, New Balance shoes are manufactured in the United States and they employ many New Englanders amongst their 5 manufacturing sites in Massachusetts and Maine. This is a good new story from a good news company trying to do the right thing here in the USA. This store is a bit out of the way for us but I would definitely return. There is another outlet a bit closer to us in Brighton but for us, that means traipsing in and through the city and ending up in a potential parking nightmare. Here, there is plenty of easy and free parking and the store and its layout are large and easy to navigate.

Excellent customer service! Was greeted the moment I walked in. Was asked if I needed assistance…read more They didn't have a sneaker I wanted in my size, they was able to order it for me and ship it to my house!!! Right now they have 30 percent off the clearance section, I racked up!!! I spent $210 for 6 pairs of sneakers and a backpack! Will definitely be coming back again.

I bought my son a $120 pr of sneakers, found s $20 coupon on website when I went to redeem it, the…read moreemployee said computer wouldn't accept it because the coupon started with letters! Did not say coupon couldn't be used in store. Employee had no idea why it wouldn't work but told me it's happened before! Shopped at Dartmouth mall store. Disappointed!

This whole mall (inside I mean) is somewhat of a disaster; however, Famous Footwear at Westgate is…read morenot a bad option for footwear. I have stopped here on only two occasions and had bad-moderately well service depending on the experience. Either way, with the new renovation, and the seemingly new set of staff, I'm confident that three stars suits this store well. While not the newest, this store was renovated recently and is sometimes a goldmine for a specific (and popular) sneaker or shoe, due to their location in the deserted Westgate Mall. On both occasions I have made special trips into this mall just to come here and just a particular pair of shoes they had in stock in my size that none of the other Famous Footwear locations had. Around the summertime they normally have sandals, and if you shop smart, they nearly always have coupons available to use (and when I called here recently and asked if they would accept a coupon that clearly said on it that it was only eligible at the new Braintree store, they had no issue accepting it here). Manager is friendly and in general staff are as well, and having staff always around to help is a plus. Decent enough store in a low-volume mall. 3 stars.

I had to return a pair of sandals for another size but didn't have any of my paperwork. Catherine…read morewalked me through the process, including finding my receipt via their app that I had just registered for the day prior, when I made my original purchase. Catherine turned a stressful situation into an easy swap and did it with a smile! I will definitely go back, Catherine won me over and is a great ambassador for the store!

I swear this store get worst by the minute went there today to do the raffle for the yeezy. Only to…read morefind out that the store is only getting 3 pairs why bother doing a release for that just sell it first come first serve . It's crazy this store is the worst and when you go do a raffle they want to ask for every information like why do you need my address and my ID it's just a raffle. I had the worst experience with one of the employees her posting my information on social media when I contacted the store and spoked to the district manager victor about he said he will take care of it but to be honest I don't think so they do whatever they want . With a community with so many people that's going to be crazy. But one of the reasons I stopped coming to this store is the store manager just let there employees so what ever no professionalism

Eblens in Lynn is one of the worst stores I've ever set foot in. Besides being rediculously over…read morepriced (ebay has same stock for half the price) the staff was extremely rude and unhelpful. It blows my mind that they can even stay in business. If u do buy anything be careful as they dont accept returns on almost all thier items.

I cannot believe the quality of customer service I received here from Galina. She took the time to…read morecare for me and made me feel genuinely heard - she was very reassuring throughout the entire process of ordering the custom dance shoes for my wedding. She came highly recommended to me by my dance teacher *for our First Dance lessons :)* and I'm so glad - and relieved - I made the decision to go to this shop and that I will ultimately have the chance to wear these shoes on my wedding day. I have slightly wide feet- not officially wide, but definitely not narrow, which had been making shoe-shopping particularly nerve wracking. But the second I stepped into the shop, Galina gave me personalized attention and I knew I was in good hands- and the second I tried on the shoes once they arrived, I felt a big sigh of relief knowing I'd be comfortable on the big day and not only that-- the shoes are gorgeous. Please do yourself a favor if you're a bride or you're going to a formal event and want nice looking / practical dance shoes, check out this shop! Also, there are plenty of options / styles in general if you don't want to go with custom shoes- and if you're a dancer, I'm sure there are wonderful options for you, too considering it's a dance boutique ;)

This store sucks. They rob people. My son got a pair of shorts for $65 and realized when he got…read morehome the shorts were the wrong size and brought them right back fifteen minutes later and because the guy forgot to put the receipt in my sons bag my son didn't have the receipt. We go to the store to exchange for the correct size and we were told we couldn't get the correct size. My son was just out of $65..Totally fucked up and we will never spend not one other cent in this fucked up ass store.

First off, they got some b grade shoes, and the customer service is awful. They all just stand…read morearound talking to each other and don't even say a word to you. Bunch of lazy people.

In an area of chains and sub shops it is nice to see a mom and pop doing well. I don't know the…read moreowner personally but knew the person she bought the location from . The original owner has some issues and the place got run down a bit. This owner changed the name and brought in upscale merchandise. I took a look in for the first time in a year earlier this evening, the place looks full of merchandise any woman would love. Guys if you are looking to bring your wives or gf's to a place fro Mother's day or any occasion, give Mission a visit,

Best clothes in New England! I bought birthday presents for my mom here and she loved all of them!read more