I had body work done on my Mercedes at J & J Auto Body recently. Excellent job. The customer…read moreservice goes well beyond what I expected--very respectful and friendly. I was kept updated on the progress or the repairs. They stayed on top of working with my insurance company. Last but certainly not least, my car was immaculate inside and out when I picked it up. Over the years, I have used a number of body shops in town. J & J is by far the best auto body repair shop I've used.

J & J Auto Body are beyond amazing! I took my vehicle in for repair related to an insurance claim…read moreand they made the entire process so easy and smooth! From start to finish they were great! Even picking up and dropping off my rental was easy since they are a direct partner with Enterprise. This allowed me to save time driving to and from the rental shop because the rental was brought right to J & J! Kelly and Ed are great people who truly care for their customers and community. I can honestly say you are family when you take your vehicle to them. Their shop does amazing work and ensures you are happy at the end of the day. If you are in need of an auto body shop I would highly recommend J & J!

If you're looking for the definition of amazing customer service, look no further…read more Mike is truly an outstanding guy. He went above and beyond my expectations from start to finish. He and his team worked their magic at the shop, and the entire process was smooth and stress-free on my end. Besides the transformation of my car, what also really stood out to me was the communication. Mike kept both me and my boyfriend updated throughout the entire process and was always upfront about what to expect. He told us it would take a little over a week--and he delivered exactly as promised. Huge thank you to Mike and his team for taking such great care of my car You guys absolutely earned this review, and I'll definitely be recommending you to everyone I know.

I had been recommended this place by another automotive business for a big scratch along the…read morepassenger side of my 2023 Nissan Leaf. I had been putting off dealing with the scratch because the last time i had a fender bender issue and had to go through insurance with an auto body shop, I'd had a bad experience with the rental car company they used trying to pin me with a ticket that wasn't mine, and long crazy story unrelated here. I had gone back to the same auto body shop (because it appeared they did a good job and they were very nice people, rental car not really their fault). But even though, to me it looked like a smaller job, they told to me it would be another biggish job, reaching into near $5000 to repair with panels, bumper, and paint repair, where I'd need a rental car co again so i had put it off, for fear of using rental car co, plus i have a $1000 deductible (ouch). To make a long story shorter i came into Downtown auto, upon referral, and met with a very nice guy, Martin. He took a look at my scratches and actually buffed them all out on the spot! (wow!) and gave me a bid to fix my front bumper for less than my deductible so i wouldn't even need to go through the insurance and rent a car! Plus, he said it'd be done in like 2 hours. I made the appointment and can't wait to update this review further. Btw, it's a comfortable waiting area, with nice glass viewing windows to see what's going on with your ride. And if you need to make a Costco run that day? It's conveniently located right across the street!

Took 2021 Subaru Legacy in for front headlamp/bumper replacement. Very professional and courteous…read moreestimate. Secondary inspection indicated further hidden damage; supplemental estimate prepared with accompanying photos in good time. Final estimate agreed and work scheduled. While delivery date was not guaranteed, the work was done to preliminary time estimate. As a final accolade, a double check of the charges resulted in a slight reduction in the bill. Pickup was a breeze and car looked new. Caliber had had the car detailed in addition to the new parts and paint. Would recommend this servicer to anyone needing body damage repair.

I recently had to take my 2020 Subaru Forester into Caliber Collision in Sebastopol for body work…read morefollowing an accident. My car had been hit by a tire that came off a boat trailer and the front passenger side was damaged. Nationwide offered me a choice of body shops and I chose Caliber in Sebastopol because they got the best reviews. I was thrilled with their customer experience which was exceptional from start to finish. They were professional, personable, great communicators, and did a fantastic job on my car. The repairs were completed earlier than expected and when I picked up the car it had been cleaned from top to bottom and looked like new! I am beyond satisfied and highly recommend this shop to anyone who needs bodywork.

There is a reason this page has nothing but 5 star reviews. The work is top notch, but what makes…read morethem stand out to me is the customer service. I've dealt with many auto body shops in the past, and jobs that don't involve insurance work generally get passed over as a priority. A job that is promised to take a month, turns into 18 months quickly with little communication in-between, especially with classic cars like mine. That was not Downtown Collision. They stuck to their original timeline without sacrificing the quality of work. Gabriel kept me informed on the progress of the job the whole time. Sent me photos of the progress and checked in if there were any issues that needed a decision. Can't say enough good things about the level of honest customer service. And the level of work is impeccable. I brought in a classic car that needed the roof to be treated and painted due to rust. At every step they could've taken short cuts, but didn't. The roof came back looking immaculate. Even matched the original color perfectly. They came across some areas of rust that were too far gone to treat, and did seamless patch repair. Found some great solutions to problems without obvious answers. They made sure the job was done in a way that I would be happy with and kept me informed the whole time. Can't say enough good things about Gabriel and his team. No need to look further. In a world of body shops that are frustrating to work with, Downtown Collision breaks the mold.

Great honest people.....highly recommend them. Did a touch…read moreup on a small scratch on my CRV and wouldn't let me pay him.

I hit a deer and totally destroyed the front bumper of my car and these guys fixed up the car and…read moremade it look brand new. They also talked to my insurance and made the whole process seamless for me. I think this is my first time writing a review so I'm really impressed and highly recommend these guys.

I was recommended Randy Hanson when someone hit me & i needed repair... but the insurance kept…read morepressuring me to go to their "preferred" place instead. I'm so glad i stayed firm bc i had a GREAT experience at Randy Hanson. It was easy, they were friendly & they did not charge me for storage & they gave me a really nice loaner car at no charge. Unfortunately, another guy hit me while i had their car, but they were really nice about it (they gave a great quote & the person took care of it). The staff is really great, especially the front office girl. They used Hyundai parts & my car looked good as new! AND THEY WASHED IT! All in all, i will recommend them & use them exclusively going forward. Side note... be careful in parkinglots!! Both accidents were bc someone backed into me without looking!

EuroCal did an amazing job repairing my vehicle. The work is impeccable. I was kept informed on how…read morethe repairs were going. The repair completed in a timely manner.

Had a small dent in my VW. Could not use PDR. I was referred to EuroCal Collision repair and…read morecontacted Kris. His quote was lower than the first one I got. But what really sold me on EuroCal was the quick and straightforward information I received. I dropped my car off and picked it up at promised time. Perfect work. Could not be happier. I highly recommend.

Had to take my car in for an insurance evaluation. Greeted well on the phone. Greeted well in…read moreperson. However the person evaluating my vehicle left me confused about the insurance process-first accident in 20+ years. It took the manager to help me understand the process. Thank goodness for the manager's patience and willingness to help someone out. Sadly my car ended up totaled, but Because of the Luis the manager, I do recommend using this place. It's under great leadership and a great human.

This G&C auto body was superb. From Daniel in reception, Paul following up on the repairs and the…read moreshop manager, Luis, my service was great. This was my first accident and Luis reassured me that they would make my car repair easy and seamless. He was right, my car was done in 2 days, car rental by Enterprise was good. I highly recommend Sebastopol G&C auto body. They took fantastic care of me and my auto. Thank you so much!

I brought my car in after a minimal fender bender.. Meghan helped me get the piece adjusted…read more. An auto body tech was able to get the small outer panel to fit back in In no time. I've used them twice before and I recommend Western Auto Body.

I have been taking my cars to Western Autobody for the past 2 cars and a few incidents. I just took…read moremy car there a couple of weeks ago to have my car repaired after being rear-ended. Them paired with my insurance, made my claim process go so smoothly that I couldn't be happier! No one likes to have to get into accidents, but when you have one...take your car here! Amazing service and even got to pet a few cute dogs while I was there. PS....I noticed a squeak coming from the back of my car a week later and called to ask them if they can look at it. They said no problem and was able to drive right over. After going for a test drive and one of the guys riding in my trunk area (I drive a crossover suv) he helped me pinpoint where the squeaking was coming from (NOT from their repair, just my panoramic moon roof) Lol. Thank you so much for going to extra mile to help me!!!!

This place ROCKS! My car hasn't looked this good in years. Eddie is also a great guy that goes…read moreabove and beyond. Highly suggest!!!

I had some body damage on my vehicle and Eddy and his guys fixed me up SUPER quick. He was also…read morestraight up with me about everything and never did I feel I was being steered into something that wasn't in my best interest. Eddy is also very knowledgeable, as you'd hope a guy who runs any kind of auto shop would be, and offered multiple solutions to me. This is probably the best place you could take your car for any kind of problem and that's exactly what I will be doing moving forward.

John did a very thorough and excellent job putting my truck back together. He advocated for me with…read morethe insurance company to make sure they did everything needed to fix my truck completely. I highly recommend it.

I was looking for a place to recharge my A/C in my Jeep somewhere in Santa Rosa and remembered…read moredriving by John's shop and seeing a sign for A/C recharge for $99. John was able to get it done for me on a Saturday afternoon and had it blowing ice-cold air with very little wait time. The price was good and the service is great (5-star service). John is a great guy who does excellent work. I would recommend anyone needing to re-charge their A/C to get it done at John's. His shop is open Monday through Saturday and he usually has extended hours.