Tyler came to my rescue when my rooftop AC unit started leaking inside my coach and was even able…read moreto make it out same day! He was polite, efficient and certtainly knew his stuff which would be expected from a guy who's worked all over as a dealer RV tech. He even allowed me to pick his brain about all things RV as I am hoping to purchase a new rig soon. If I have any future issues with my motorhome, I will definitely be calling Pacific Peak RV and Tyler again.

From the owner: At the heart of our operations lies a commitment to excellence, providing high-quality RV parts and…read moreexpert services. With a rich heritage and dedication to precision, we ensure that your RV needs are met with the utmost professionalism and care.

Worst dealership! the sales people are not very friendly so here's my story. I bought a cargo…read moretrailer that was a bit to small 7x12 so went back the next day to swap it out for a bigger trailer I got a 7X14 instead they accepted the swap but made it a challenge then when they said ok let do the swap out on trailers I bought a trailer thats been sitting on the lot for over a year that they have not sold yet when I looked at the Trailer they had a spare tire and Wheel on the inside of the trailer wall installed so I went in to the build to finish the paperwork up to buy it the other sales person went out and removed the spare tire. then I noticed it before I left the dealer and asked about it and they said they ship the trailer with the spare tire to the dealership and then take them out and sell them for additional cost. What a joke! don't go to 99W lots of other dealers that will not Jack you around. also I bought a interstate Trailer the roof rusted out and is basically junk now and told them about it and they did nothing about it and said that's normal this was years ago back in 2005ish but im still not happy about the interactions my nick name for 99w stealership not dealership

Very disappointing! We scheduled a boat trailer maintenance…read moreappointment one week in advance only to find out our boat trailer sat for two days at their location because the staff worker did not show up to work on it. Throughout the two days, we requested a follow up call to let us know when the worker will show up but did not get any response. So as a result, we ended up picking our boat trailer up with the office staff stating they were too busy to work on our boat trailer even though we had a scheduled appointment. We would never recommend this company (especially since they act like they don't need the business!

Purchasing a used RV is risky but McKenzie RV made sure everything worked and there are no leaks in…read moremy RV they even offer good warranties for peace of mind after the sale. They were friendly no high pressure family owned it was a pleasure doing business with Scott.

Great price super helpful and they want above and beyond to be helpful. Super honest great people…read moredefinitely buy from them again.

No answer to phone calls or emails for 4 months. Sounds like other people are having the same…read moreissue there.

Do not waste your time!!! We purchased a brand new Shockwave - It's a f-ing Lemon!!! We have been…read moredealing with the service manager "Pete" and he is not for the customer!!!! This place is a scam making a payment on a brandnew trailer that we are not even able to use!!! WTF. BEWARE DO NOT GO HERE By the way a 0 ZERO RATING

Originally went to the Salem location. We are first time buyers of a trailer. The two sales people…read morewe worked with, Vicky and I think Mike were helpful. Almost sold me a trailer that was too heavy for my Jeep to pull. Then the next day Vicky informed me she moved to the woodburn location and she saw another trailer we may be interested in. And yes we were as it was one we looked at a competitor of theirs. Vicky called me today and said to come in, she wanted to win our business on that trailer. Make them an offer. So we made the drive down from Portland just to find out it was sold and not even on the lot. What a waste of my Saturday, gas and frustration. She didn't even recognize us as we drove up and said someone else would help us, she was just relaxing outside. Omg. She did send a text apologizing for the inconvenience. So needless to say, what started as a positive ended on a sour and negative experience.

We went to the Woodburn location to see a new trailer I saw online at their site. Unfortunately it…read morehad been to an RV show and was not ready or available to show. My bad for not calling to confirm before we went. BUT when we were there, the salesman took our name and number and we agreed to come see it on Mothers Day and that it would be ready. I called 2 days before mothers day (Friday) at 4:30pm and asked about it - Was told it wasn't ready yet but is supposed to be there for the weekend. I said "Right - we're coming Sunday". Sunday we come in to find out that it's not there - there was some problem with one of the windows. REALLY? How come you didn't know about that on Friday afternoon? How come no one called us?? Thanks for wasting my day driving!

Blonde Front desk lady is a rude and inconsiderate. Terrible customer service. Would not recommend…read moreunless you like rude service.

Family RV is awesome! We had a great experience with this company! Everyone was so friendly and…read moreextremely knowledgeable regarding all aspects of their business. We would not hesitate to do business with them again in the future, for repairs, buying, or selling/consigning. Family RV gets an A+++++++++ from us! Andrew & Jean Frost

We did a trial run with our new to us camper last weekend before we go on a further away trip this…read moreweekend and everything worked great. We did notice it needed a propane regulator and we were able to source it locally as we live an hour plus away one way and they reimbursed us and the communication was great. By them refunding is it made it so we didn't have to drive back out there and my husband was able to fix it. We very much appreciated that and appreciate the great communication and follow up and follow through.

They sold me a trailer that had major rot on the roof in front of the trailer. Cut back the ceiling…read morein the closet and was able to put my finger through the plywood. Also had major plumbing issues. Non working AC. Just about everything has been a nightmare. They should of took this trailer to the scrap yard. Not sell it to some unsuspecting poor person who spent all there savings on a trailer to live in and now they have to suffer. That's an evil buisness. Stay away from this company they dont care about the customer. Theyll take your money and laugh at you for being a sucker for buying a nearly condemd trailer.

We've been renting from RV Northwest since 2012... Fast forward to 2021, we've been trying for the…read morepast month to rent an RV with them. We already have a deposit on file yet they won't return our calls. I stopped the first week of July 2021 and I was told that they would email me a quote for an RV rental in the next day... Now with only 4 weeks before our vacation we're left in limbo, unsure if we'll hear back on rental confirmation but mostly afraid that we'll never see our deposit again. RV Northwest if you're seeing this please respond we want to do business with you again!

We were evacuated due to fires with 7 dogs. After a day and a half of sleeping in cars and in a…read moreparking lot, we decided to rent an RV to keep the pups safe. One call and we had what we needed. They even have us a discount and left our time frame open as to return as we had no idea. They also offered a place to park when we were evacuated a second time from our evacuation site! This is an AMAZING and WONDERFUL company. We will be using them any time we need a rental RV, and HIGHLY RECOMMEND them!!!